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Duties of different departments
1
．
Secretary
秘书
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1. Make /Answer
telephone calls
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2. Take notes, minutes and messages
?
3. Deal with
files and correspondence
?
4. Write memos and reports
?
5. Work at
computer for word processing
?
6. Receive
guests and visitors
?
7. Arrange meetings
?
8. Make
appointments
2.
Personnel/human resources
department
人事部
人力资源部
?
1. Recruit new
staff
?
2.
Interview applicants
?
3. Promote staff
?
4. Train staff
?
5. Fire staff
?
6. Deal with
relationships between management and work force.
3. Customer service
department
客户服务部
?
1. Deal with
customers’ calls and solve problems
?
2. Accept
repairs and deal with customers’
complaints
?
3. Communicate timely with customers
?
4. Offer a
comprehensive and convenient after-care service
?
5. Offer a full
professional after-sales service
?
6. Undertake
installation and testing tasks from the company
?
7. Offer
training to users’ technical staff
4
．
Man
ager
经理
?
Be responsible
for the main activities of the company such as
manufacturing and sales
?
Make decisions
?
Make plans
?
Handle difficult situations at work
?
Deal with
problems and complaints
?
Sign contracts
?
Monitor expenses claims
5
．
Assistant
general manager
助理总经理
副总经理
?
Assist the
general manager with routine work
?
Be responsible
for everything when the general manager is away
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