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Duties of different departments
1
．
Secretary
?
1. Make /Answer
telephone calls
?
2. Take notes, minutes and messages
?
3. Deal with
files and correspondence
?
4. Write memos and reports
?
5. Work at
computer for word processing
?
6. Receive
guests and visitors
?
7. Arrange meetings
?
8. Make
appointments
2.
Personnel/human resources department
?
1. Recruit new
staff
?
2.
Interview applicants
?
3. Promote staff
?
4. Train staff
?
5. Fire staff
?
6. Deal with
relationships between management and work force.
3. Customer service
department
?
1.
Deal with customers’ calls and solve
problems
?
2. Accept repairs and deal with
customers’ complaints
?
3. Communicate
timely with customers
?
4. Offer a comprehensive and convenient
after-care service
?
5. Offer a full professional after-
sales service
?
6. Undertake installation and testing
tasks from the company
?
7. Offer training to users’ technical
staff
4
．
Manager
?
Be responsible
for the main activities of the company such as
manufacturing and sales
?
Make decisions
?
Make plans
?
Handle difficult situations at work
?
Deal with
problems and complaints
?
Sign contracts
?
Monitor expenses claims
5
．
Assistant
general manager
?
Assist the
general manager with routine work
?
Be responsible
for everything when the general manager is away