公司常用英语缩写简称

Joining a new company can be like sitting in a new

country

and not understanding the local

language.

加入一个新的公司就像来到了一个新的国 家，听不懂当地的语言。

So, to make your first few weeks easier below are some of the common acronyms that we use

at InterContinental Hotels Group.

We have listed these alphabetically as well as under each

function to make this document as easy as possible to use.

< br>所以，为了让你开始几周变得容易一点，以下是我们在洲际酒店集团中一些常用到的缩略词语。为了让这份

文件通俗易懂，我们按照字母顺序列举了这些词语及它们的功能。

We really only have one rule when using acronyms.

This is

that

for all external correspondence

acronyms are not used and we never abbreviate our brands.

事实上在使用这些缩写的时候我们仅有一个规则。不使用一切 外来的缩写词语并且永远不缩写我们的品牌。

Financial Acronym

s

财务缩写

ADR

Average Daily Rate.

The average realised price per room

sold in a hotel or

channel.

Total room

s revenue divided by total room

s sold.

日均房价： 在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数。

ARI

Average Rate Index

Calculated by dividing the hotel?s average room rate by the average of the

com

petitor set m

arket rate.

平均房价指数：酒店平均房价除以市场同期竞争者平均房价

CAM

Capital Asset Management

资本资产管理

CAP

Compliance Assurance Process.

担保依法纳税措施

CAPEX

CCA

CPC

Capital Expenditure

资本支出

Capital construction authorization

基本建设批准

Custom

er Profit Contribution. The revenue supplied by a custom

er in

a yield contribution m

odel, minus the cost undertaken to service, com

plete

the sale and

the displaced revenues (?Displacem

ent? is a m

easure of dem

and

that was declined as a result of accepting this business.)

客户利润贡献

在收入贡献模型中，来 自客户的收入减去所发生的服务成本，就得到销售与因

(

业务< /p>

)

替代分流的总利润．

其中所谓的替代分 流是指由于使用本业务而减少的对其它业务的需

求．

CMH

Company

Managed

Hotel.

Includes

hotels

that

are

owned

and

operated

hotels, and those operated under m

anagement agreement.

酒店管理公司：包括自行经营酒店方和酒店管理方

COS/COGS

Cost of Sales or Cost of Goods Sold

销售成本

CROCCE

Cash Return on Cash Capital Employed.

1

使用资本额的现金收益

CRM

Cluster Revenue Manager

. A Revenue Manager with responsibilities for m

ore

than one hotel.

区域收益管理经理：其职责超过

1

家酒店。

CTP

Contribution to Profit

The

hotel?s

contribution

to

IHG?s

Profit

–

(Total

of

m

anagement

and

incentive fees).

收益贡献：酒店提交给洲际集团的收益（包含管理费和提成）

CSA

Control Self- Assessm

ent (online internal control questionnaire)

内部控制自我评估

FAM

Finance

and

Asset

Managem

ent

(1

of

8

business

units).

Responsible

for

corporate

m

anagement

reporting,

external

financial

reporting,

Tax,

Treasury, IR capital and project appraisals.

财务及资产管理：对企业管理报告 负责，外部财务报告，税收，财政，风险资本和项目

评估。

Flow-through

The percentage of change in revenue that flows through to profit against

last year or budget.

GOP is usually used as the profit m

easure. Also known

as drop through.

收入变化率计入去年或预 算利润．通常用营业总收入测算利润．也称为直接测算．

GDS

Global Distribution System

全球分销系统

GOP

Gross

Operating

Profit

before

fixed

costs

and

overheads,

i.e.

before

management

fees,

rent/lease

expense,

tax,

insurance,

interest,

depreciation, amortisation, gain/loss on sale of property.

毛营业利润

:

扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊

费，损益。

GOPPAR

Gross operating Profit per available room

. (revenue after variable costs)

每间房间的毛营业利润

GRR

Gross Rooms Revenue.

房间毛利润

HIRO

Hotel Inventory Reservation Optimiser

.

The revenue maximisation or yield

management

system

whereby

information

about

guest

dem

and

for

a

particular hotel is com

piled and analysed on a hotel by hotel basis and is

then used to suggest “Hurdle” values based on this analysis.

It is a highly

autom

ated system

which assists individual hotels in

their

m

anagement of

rates

based

on

patterns

and

statistical

insights

derived

from

the

hotel's

operating history.

酒店空房预订优化系统（方案）

酒店 收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息），并对酒店进行逐

个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值．这是一个高度自动化的管理

系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理．

2

IBP

Integrated Business Plan

Form

s

integral

part

of

budget

process

and

used

to

track

actual

sales

com

pared to budget and forecast.

Also

contains rolling forecast

for next 12

months.

< br>整合的企业管理流程计划：

预算组成部分，

采用实际销售 与预算比较及预测跟踪反馈系

统，同时也包含对未来

12

月的滚动预测

IGU

Incom

e

Generating Unit. Used in financial accounting to aggregate hotels

into homogeneous groupings.

收益产出单元：用于财务生成酒店同品牌体系计算

IRR

Initial rate on return

回报初始率

LOI

Letter of Intent

意向书

MMR

MPI

Manager?s Monthly Report

经理月度报告

Market Penetration Index

Calculated by dividing the hotel?s actual m

arket share by fair market share.

市场渗透指数，酒店实际市场份额除以平均市场占有率

NOP

P2P

RevPAR

Nett operating profit

净营业利润

Pay 2 Produce

货到付款

Revenue Per Available Room

每间可售房收入

Calculated by dividing the hotel?s room

s revenue by the num

ber of room

s

available.

Rev Par will equal the hotel?s average room

rate when occupancy

is 100%.

< br>房间总收益除以可用房总数。当入住率

100%

时，此用 来平衡平均房价

RevPASH

Revenue Per Available Seat Per Hour

每位每小时收益

RGI

Revenue Generation Index

收入来源指数

Calculated by dividing the hotel?s Rev Par by the total Rev Par of your hotel?s

direct com

petitors.

每间可售房收入除以竞争对手总可售房收入

ROCE

Return

on

Capital

Employed,

calc

ulated

as

operating

profit

before

exceptional items divided by net operating assets, less revaluation reserve

but adding back written off goodwill.

已投资资本回报：主营业务收入（扣除额 外项目）由净营业资产，极小重估价准备及商

誉注销生成

ROI

SpendPAR

Return on Investm

ent

投资利润率

Total spend per available room

–

a better m

easure of total revenue in the

hotel than RevPAR as it incorporates the performance of non-room revenue

3

generating activities as part of the overall picture.

空房总支出

-

比

RevPAR

更好的衡量酒店总收入的方法，它包含总收入一部分的非房间

收益< /p>

TACP

Travel Agent Commission Programme.

The programme that stipulates how

much a travel agent is paid by our hotels for taking a booking.

旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付

Reservations

Affiliates

Independent internet sites who provide a

click-through link to an IHG owned

website and receive a commission when a booking is made.

联盟网页：独立的网站提 供洲际集团网页的链接，从而由此得到的预定

Confirmation

The percentage of offered calls in a CRO that actually turn into bookings.

确认预定百分比

CRO

Central Reservations Office

中央订房办公室

CRS

Central Reservation System

. Holidex Plus being rolled out globally replacing

Holidex and Global II

中央预定系统

ECS

Electronic Commission Services.

The group that m

anages our outsourcing

partner and internal system

s which m

ake sure travel agent

commissions are

paid by our hotels (the TACP programme).

在线佣金服务系统

EMERO

The EMEA Central Reservations Office (call centre) located in Am

sterdam.

位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室

IDS

Internet

Distribution

System

s

(e.g.

Hotwire,

Priceline,

Orbitz, Travelweb,

Travelocity, Expedia)

互联网分销体系

MACRO

Market Area Central Reservations Office

The system

by which all reservations for properties in a given

m

arket are

forwarded to a dedicated, specially trained team

based in one of our central

reservations offices.

A fee is levied on the hotel based on the volum

e of

calls handled.

市场区域中央预定办公室

Net RevCo

Net revenue per call offered.

A key efficiency m

easure for the CRO which

measures the am

ount of m

oney generated per call through to the CRO.

每个所打电话的净收益

VCRO

Virtual Central Reservations Office

A tool for hotels

to divert

their in-house after office hours reservation calls to

the nearest CRO.

虚拟中央预定办公室

4

Management Acronym

s and tools

ANZSP

COO

CSS

EMEA

ES

Australia, New Zealand and South Pacific

澳大利亚，新西兰和南太平洋

Chief Operating Officer

首席营运官

Central Shared Services

中央共享服务

Europe, Middle East and Africa

欧洲、中东和非洲

Employee Survey

员工融入度调查

FIS

Franchise Information System

.

加盟信息体系

GSS

GSTS

Guest Satisfaction Index (the key m

easure within GSTS)

宾客满意系统

Guest Satisfaction Tracking System

宾客满意度追踪体系

HMA

Hotel m

anagement agreement. The agreem

ent under which the owner of a

hotel contracts out the operation of the asset. Som

etim

es called an OMA.

酒店管理协议

HMG

Hotel Management Group

酒店管理团队

OSI

Overall Satisfaction Index.

总体满意度指数

PAF

PMS

QES

Personnel Action Form

个人行动表格

Property Managem

ent System

资产管理体系

Quality Evaluation System

质量评估体系

A

tool

used

to

m

easure

the

consistency

of com

pliance

of

our

hotels

and

resorts to product and service standards relevant to hotel brand.

RDOS

Regional Director of Sales

区域销售总监

RGM

Regional General Manager

区域总经理

RMEC

Regional Major Expenditure Committee

区域支出委员会负责人

SOP?s

TPI

Standard Operating Procedures

标准操作步骤

Third

Party

Intermediary

–

Third

party

Companies

such

as

“WotIf”

and

“Need it Now” that sell our room

inventory on line.

5

第三方中介人

TQM

WH&S

OH&S

Total Quality Management

全面质量管理

Workplace, Health and Safety

工作场所的卫生安全

Occupational, Health and Safety

岗位卫生安全

Sales Acronym

s

Am

bassador

The pay to join sub-programme of Priority Club Rewards, offering a higher

level

benefits

in

the

InterContinental

Hotels

and

Resorts

brand

only

plus

high level PCR m

embership.

支付给参加优 悦会主要项目的人员，

即为洲际酒店及度假村品牌做出杰出贡献并属于高

级优悦会成员级别

BAT Forecast

Business Alignment Team

Forecast

商业联盟预测

BCE

Branded Consum

er Experience

品牌宾客体验

BFR

Best Flex Rate

最优上门散客价

Breakage

The

percentage

of

PCR

points

that

are

expected to

go

un-redeem

ed,

as

estim

ated by an actuarial m

odel.

预测优悦会积分兑换比率，类似精算模式

BTA

Business Travel Agent

–

the sam

e as TMC

–

Travel Managem

ent Company

商务旅游旅行社

C&I

Conference and Incentive

会议和奖励

The two sales segm

ents relating to conference and incentive group travel.

Competitive

Set

GM defined local hotels (usually four or five) with which a particular hotel

com

petes.

竞争对手

Franchisee

An operator who uses a brand under licence from

the brand owner

.

特许经营人

Franchisor

The brand owner who licences brands for use by other operators.

授予特许者

GBS

Global Brand Services (1 of 8 business units). Responsible for the delivery of

brand services such as reservations

offices globally, and the definition of

those brand standards that apply globally.

全球品牌服务

GSA

General Sales Agent

总经纪人

6

GSS

Global Sales Support.

全球销售支持

HHFI

Holiday Hospitality Franchising Inc.

假日酒店特许经营股份有限公司

IBT

Individual Business Travellers

个体商务旅行者

KNR

LNR

Key Negotiated Rate

关键协议费率

Local Negotiated Rate

当地协议汇率

LIRG

Lowest Internet Rate Guarantee.

最低网站预定保证

PCR

Priority Club Rewards

优悦会

PFP

Pay

for

Perform

ance.

The

collective

nam

e

for

all

revenue

generation

programmes

not

covered

by

a

franchisee's

reservations

or

marketing

assessm

ents.

These include VCRO, MACRO and Affiliate m

arketing.

按效果付费（联营模式）

PIP

Property Improvement Plan. A detailed review of a hotel property assessing

what

im

provements /investm

ents

are

required

for

the

property

to

m

eet

brand standards.

资产改进计划

PP

Priority Privilege

优先特权

RPC

Redeemed Point Cost.

The estim

ated

cost to the PCR fund of redeeming

one

of

the

outstanding

points

awarded

to

PCR

members.

Based

on

the

estm

ated

%

of

points

that

will

be

redeemed

plus

the current

am

ount

of

money paid to hotels or third parties for redemptions.

积分回收

PSC

RFP

Priority Sales Campaign

优先促销活动

Request for Proposal

提案申请

SRDT

Sales and Revenue Diagnostic Tool.

销售收益诊断工具

SSP

Strategic Sales Path

战略销售途径

Human Resource Acronym

s

EEO

Equal Employment Opportunities

均等就业机会

7

EOWA

KPO

LTO

MTD

MTM

PDP

PDR

STI

Equal Opportunity Woman Agency (Australia Only)

妇女均等就业机会机构（仅在澳大利亚）

Key Performance Objectives

主要绩效标准

Labour Turn Over

劳动力流动

Manager

, Talent Development

管理层与人才发展

Manager

, Talent Management

管理层与人才管理

Performance Development Plan

个人发展计划

Performance Development Review

个人发展回顾

Short Term

Incentive

短期激励

Risk Management Acronyms

LTI

APRM

HACCP

ERT

OSH

OHS

RTW

FLS

FPMM

RCD

GFI

Lost tim

e injuries

浪费机会的损害

Asia-Pacific Risk Managem

ent

亚太地区风险管理

Hazard Analysis Critical Control Path (Food Safety)

危害分析临界控制途径

Em

ergency Response Team

紧急反应小组

Occupational Safety & Health

职业安全

Occupational Health & Safety

职业保障

Return to Work

复工

Fire Life Safety

消防救生索及配件系列

Fire protection m

aintenance m

anagem

ent

消防防护维修管理

Residual Current device

漏电保护器

Ground Fault Interrupter

断电器

8