-
服务台常用英语词汇
administration
管理、经
management
经营、管理
market
price
市价
cashier's desk
兑换处
coin
硬币
accounting
desk
帐务处
reservation
预订
营
procedure
手续、程序
information
desk
问询处
luggage
label
行李标签
overbooking
超额订房
…per cent 百分之…
reception desk
接待处
note
纸币
tip
小费
registration
desk
入宿
reservation desk
预订处
登记处
luggage
office
行李房
lobby
前厅
…per thousand
千分之…
luggage rack
行李架
check-out
time
退房时间
reasonable
(
形
)
合理的
spare
(
形
)
多余的
visit card
名片
voucher
证件
cash
(
动
)
兑换
postpone
(
动
)
延期
identification card
身
price list
价目表
keep (
动
)
保留、保存
cancel
(
动
)
取消
份证
check, cheque
支票
bank draft
汇票
traveler’s
cheque 旅行
rate of exchange
兑换率
sign
(
动
)
签字
accept
(
动
)
接受
支票
conversion
rate
换算率
interest
利息
procedure fee
手续费
pay
(
动
)
付款
charge
(
动
)
收费
form
表格
fill in the form
填表
fill
(
动
)
填写
bill
帐单
change money
换钱
■
电讯服务
receiver
听筒
operator
电话员
house phone
内部电话
special line
专线
city phone
城市电话
long distance
长途电话
telephone
directory
电
switchboard
交换台
central
exchange
电话总
telephone number
电话号
话簿
码
call somebody
up
打电
局
The connection is
bad.
听不清
express telegram
加快电
dial a number
拨号码
replace the
phone
挂
话给某人
hold the line
别挂电
上电话
话
can't put
somebody
through
接不通
can't hear
Line, please.
请接外
somebody
听不见
线
The line is
can't get
through
打
报
不通
special
dispatch
专电
ordinary telegram
普通
busy(engaged)
占线
电话
inland telegram
国内电
registered fee
挂号邮资
postcard
明信片
send a
telegram(cable)
报
发电报
ordinary mail
平信
■
客房设备、用品
escalator
自动楼梯
bookshelf
书架
ground floor (
英
)
底,
层,
一楼
cabinet
橱柜
switch
开关
tea trolley
活动茶几
night table
床头柜
elevator, lift
电梯
drawer
抽屉
floor
楼层,地板
carpentry
(
总称
)
木器
first floor (
英
)
p>
二楼,
second floor (
英<
/p>
)
三楼,
tea table
茶几
(
美<
/p>
)
一楼
folding screen
屏风
hanger
挂钩
(
美
)
二楼
< br>
spring
弹簧
cushion
靠垫,垫子
socket
插座,插口
bedclothes
床上用品
quilt
被子
mattress
床垫
thermos
热水瓶
Venetian blind
百叶窗帘
plug
插头
curtain
窗帘
wastebasket
字纸篓
wall plate
壁上挂盘
sitting room
起居室
transformer
变压器
Chinese painting
国画
voltage
电压
饭店交流用语
欢迎和问候语:
1
、
Good
morning(afternoon, evening), sir(madam)
早上(下午、晚上)好,先生(夫人)。
2
、
How do you
do?
您好!(初次见面)
Glad to meet you .
很高兴见到您。
3
、
How are
you?
您好吗?
Fine, Thanks. And you ?
很好,谢谢。您好吗?
4
、
Welcome to our
hotel (restaurant , shop).
欢迎到我们宾馆(餐厅、商店)来。
5
、
Wish you a most
pleasant stay in our hotel .
愿您在我们宾馆过得愉快。
6
、
I hope you will
enjoy your stay with us.
希望您在我们宾馆过得愉快。(客人刚入店时)
I hope you are enjoying your stay with
us.
希望您在我们宾馆过得愉快。(客人在饭店逗留期间)
I hope you have enjoyed your stay with
us.
希望您在我们宾馆过得愉快。(客人离店时)
7
、
Have a good
time!
祝您过得愉快!
电话用语:
8
、
**hotel , front
desk. Can I help you?
**
饭店,前厅。您找谁?
9
、
Sorry, I've
dialed the wrong number.
对不起,我拨错号了。
10
、
May I speak to
your general manager?
能和你们总经理说话吗?
Speaking.
我就是。
11
、
Sorry, he is
not in at the moment.
对不起,他现在不在。
Would
you like to leave a message?
您要留口信吗?
12
、
Pardon.
对不起,请再说一遍,好吗?
I
beg your pardon.
对不起,请再说一遍,好吗?
祝贺语:
13
、
Congratulations!
祝贺您!
14
、
Happy
birthday!
生日快乐!
15
、
Happy new
year!
新年快乐!
16
、
Merry
Christmas!
圣诞快乐!
17
、
Have a nice
holiday!
假日快乐!
18
、
Wish you every
success!
祝您成功!
答谢和答应语
:
19
、
Thank you
(very much).
谢谢您(非常感谢)。
20
、
Thank you for
your advice (information ,
help)
感谢您的忠告(信息、帮助)。
21
、
It's very kind
of you .
谢谢,您真客气。
22
、
You are
welcome .
不用谢。
23
、
Not at
all.
不用谢。
Don't mention it .
不用谢。
24
、
It's my
pleasure .
非常高兴为您服务。
(With
pleasure.)
(My
pleasure.)
25
、
I am at your
service .
乐意为您效劳。
26
、
Thank you for
staying in our hotel.
感谢您在我们酒店下榻。
27
、
I'm sorry
.
很抱歉。
28
、
Excuse me
.
对不起。
29
、
I'm sorry,
It's my fault.
很抱歉。那是我的过错。
30
、
Sorry to have
kept you waiting.
对不起,让您久等了。
31
、
Sorry to
interrupt you.
对不起,打扰您了。
32
、
I'm sorry
about this.
对此表示抱歉。
33
、
I apologize
for this.
我为此道歉。
34
、
That's all
right.
没关系。
35
、
Let's forget
it.
算了吧。
征询语:
36
、
Can(May)I help
you?
我能帮您什么吗?
Yes, please.
好的。
37
、
What can I do
for you.
我能为您干点什么?
38
、
Is there
anything I can do for you?
有什么能为您效劳的吗?
39
、
Just a moment,
please.
请稍等一下。
40
、
May I use your
phone?
我能借用您的电话吗?
Certainly.
当然可以。
Yes, of
course .
当然可以。
指路用语
:
41
、
Go
upstairs/downstairs.
上楼
/
下楼。
42
、
It's on the
second (third) floor .
在二(三)楼。
43
、
Excuse
me.
对不起。
Where is the washroom (restroom,
elevator)?
请问盥洗室(休息室、电梯)在哪儿?
This way, please.
请这边走
Turn left
/right.
往左转
/
右转。
45
、
It's in the
lobby near the main entrance.
在大厅靠近大门。
46
、
It's in the
basement at the end of the corridor.
在地下室走廊尽头。
提醒用语:
47
、
Mind(Watch)your step.
请走好。
48
、
Please be
careful.
请当心。
49
、
Please don't
leave anything behind.
请别遗忘您的东西。
50
、
Don't
worry.
别担心。
51
、
Take it
easy.
放心好了。
52
、
Please don't
smoke here.
请不要在这边抽烟。
告别语:
53
、
Goodbye.
再见。
54
、
See you
late.
再见。
55
、
Good
night.
晚安。
56
、
See you
tomorrow.
明天见。
57
、
Goodbye and
thank you for coming.
再见,谢谢您的光临。
58
、
Goodbye and
hope to see you again.
再见,希望再见到您。
59
、
Have a nice
trip!
一路平安!
60
、
Wish you a
pleasant journey! Good luck!
祝您旅途愉快!祝您好运!
前厅:
1
、
Have you a
reservation?
您预定过了吗?
2
、
May I know your
name and room number?
您能告诉我您的名字与房间号吗?
3
、
Here is your
room key.
给您房间钥匙。
4
、
Please pay at
the cashier's desk over there.
请去那边帐台付款。
5
、
Are these your
baggage?
这些是您的行李吗?
May I
take them for you?
我来帮您拿好吗?
客房部
6
、
Housekeeping.
May I come in?
客房服务员,我可以进来吗?
7
、
Leave your
laundry in the laundry in the laundry bag behind
the bathroom
door.
请把要洗的东西放在浴室门后的洗衣袋中。
8
、
I hope I'm not
disturbing you.
我希望没有打扰您。
9
、
One moment
,madam. I'll bring them to you right away
.
等一会儿,夫人。我马上送来。
10
、I’ll send for an
electrician( doctor...)
我给您请电工(大夫……)。
餐饮部:
11
、
Sit down,
please .Here is the menu.
请坐,给您菜单,先生。
May I
take your order, sir?
您要点菜吗?
12
、
What would you
like to have, coffee or tea?
您要喝咖啡还是茶?
13
、
Would you like
to have any wine with you dinner?
您用餐时要喝点酒吗?
14
、
Service hours
are:
(餐厅)供应时间是:
7: 9: breakfast.
早餐
7
点到
9
点。
11:1: lunch.
午餐
11
点半到
1
点半。
6: 8:
dinner.
晚餐
6
点半到
8
点半。
15
、
Here is the
bill. Please sign it.
这是您的帐单,请签字。
预订酒店英语
(开房必备)
Dialogue
A
a:Good Hotel. May I help
you?
b:Good you got any
vacancies for the nights of 12th and 13th.I'd
like to make a reservation for the two
nights
a:All right .Single
or double-room?
b:Double-
room please.
a: have a
double -room available.
b:Is
that with or without bath?
a:It's a room with shower and toilet
,sir.
b:That sounds fine. Is
there an air conditioner?
a:Yes,but of course.
b:How much will it be for one
night?
a:Let me see.A
double-room $$800 per night.
b:Does that include
breakfast?
a: includes a
continental breakfast and a morning
newspaper.
b:Do you accept
VISA?
a:Yes, we do, what
time will yo be arriving?
b:I should be there aroud 5:30 p.m on
the 12th.
a:Ok, sir ,Could I
take your name and contact number,
please?
b:Yes,It's John 's
New York 456-122
a:Could you
spell that, please?
b:J-o-h-
s-m-i-t-h.
a:John Smith.
double-room with bath and air conditioner for the
nights of 12th
and 13th.
b:That's you.
a:Thank you sir. Good-bye.
餐厅点餐英语用语
点菜就餐的次序:找桌子
看菜单
点菜
付钱
离开
Have you got a
table for two, please?
请问您有两个人的桌子吗?
Have you booked
a table?
您预定餐桌了吗?
Have you made a reservation?
您预定了吗?
smoking or non-smoking?
吸烟区还是非吸烟区?
Would you like something to
drink?
您想喝什么?
Would you like to see the
menu?
您需要看菜单吗?
Language Notes
三言两语
点菜就餐的典型次序是:找一张桌子坐下-看菜单-点菜-付钱-离开。英语语言的表达
基本上也是依照次顺序。“订餐”在英文中有两种说法,即
to book a
table
和
make a
res
ervation
.在英国以及在其它很多国家,餐厅一般划分为吸烟区和非吸烟区。一
进餐
厅,服务员会主动征询客人的意见,然后引领客人前往所选择的区域就餐。
打搅一下,我能看看菜单吗?
expression
表达
Excuse me, could I see the
menu, please?
打搅一下,我能看看菜单吗?
Are you ready to order?
您现在可以点餐吗?
first course/stasrters
第一道菜/开胃菜
maincourse
主菜
dessert
甜食
Could I have the bill,
please?
请拿账单来,好吗?
How would you like to
pay?
请问您怎样付款?
Language Notes
三言两语
在西餐厅就餐,菜单一般由三类不同的菜别组成。
the
first course
或者
starters
是指
第一道菜,往往是汤、一小碟色拉或其它小吃。第二道菜是主菜,
fish and
chips
是鱼和
炸土豆条,它同“roast beef
and york shir pudding——牛肉布丁”、“shepherd
spie
——牧羊人的馅饼”一样,都是典型的英国传统菜肴。最后一道是甜食——或冷
或热,
但都是甜的。西方饮食习惯是先吃咸的,后吃甜的。西餐菜单名目繁多,有时不易
读懂。
遇到这种情况,可以请服务员解释一下。
餐厅里的对话
Conversation In A Restaurant
Hugh is ordering a meal in
a restaurant
a few moments
later
Emma: one
sparkling water
Hugh: Thanks
very much
Emma: Are you
ready to order?
Hugh: Yeah I
think I am actually. Could I just have the soup to
start please.
Emma: That's minestrone, is that all
right sir?
Hugh:
Yeah, that's fine, and for the main course could I
have the chicken
please?
Emma: Chicken.
Hugh: And just some
vegetables and some boiled potatoes
please
Emma:
Boiled potatoes, OK?
Hugh: Thanks very much.
Emma: OK.
餐厅里的对话
休正在餐厅点餐(过了一会儿)
埃玛:一份带汽的矿泉水。
休:谢谢!
埃玛:您现在可以点菜吗?
休:是的,可以。请先给我来一份例汤,好吗——今日的例汤是什么?
埃玛:是意大利蔬菜汤,可
以吗?
休:可以。好的…… 至
于主菜,请给我一份鸡肉,好吗?
埃玛:……鸡肉……
休:再来一点蔬菜和煮土豆。
埃玛:……煮土豆。好的。
休:谢谢!
埃玛:好的。
旅馆英语
-
寻问餐厅
到国外游玩,品尝当地美食是行程重头戏之一,然而,身为异乡人,自然无法知道每家
餐厅口碑如何。此时,不妨向饭店中的服务人员询问,说出自己的喜好及需求,请对方做
最佳建议。
是否可介绍一家附近口碑不错的餐厅
?
Could you recommend a nice restaurant
near here?
我想去一家价位合理的餐厅。
I
want a restaurant with reasonable
prices.
我想去一家不会吵杂的餐厅。
I'd
like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful
atmosphere.
是否可建议这一类的餐厅
?
Could you recommend that kind of
restaurant?
此地餐厅多集中在那一区
?
Where is the main area for
restaurants?
这附近是否有中国餐厅
?
Is there a Chinese restaurant around
here?
这附近是否有价位不贵的餐厅
?
Are there any inexpensive restaurants
near here?
你知道现在那里还有餐厅是营业的吗
?
Do you know of any restaurants open
now?
我想尝试一下当地食物。
I'd like to have some local
food.
最近的义大利餐厅在那里
?
Where is the nearest Italian
restaurant?
旅馆英语
-
餐厅预约
享受异国美食是出国旅游的乐趣之一,若已打听好何处有美味,不妨在出发前先打电话
询
问是否需订位,以免兴冲冲的出门,却碰上餐厅客满的情况。电话预约时,一定要详细
告
知餐厅预约时间、人数与名字,并且最好询问清楚是否需着正式服装,以免届时失礼。
我需要预约位子吗
?
Do I need a reservation?
我想要预约
3
个人的位子。
< br>
I'd like to reserve a table for
three.
我们共有
6
个人。
We are a group of
six.
我们大约在
8
点到达。
We'll come around
eight o'clock.
我要如何才能到达餐厅
?
How can I get there?
我想要预约今晚
7
点
2
个人的位子。
I'd like to
reserve a table for two at seven
tonight.
我很抱歉。今晚的客人相当多。
I'm sorry. We have so many guests this
evening.
我们大概需要等多久
?
How long is the wait?
9
点应该没问题。
Nine o'clock should be O.K.
今天的推荐餐是什么
?
What do you have for today's
special?
我们想要面对花园的位子。
We'd
like a table with a view of garden.
没问题。请给我你的名字。
It's
O.K. Your name, please.
我的名字是洁西卡?杨。
My
name is Jessica Yang.
餐厅是否有任何服装上的规定
?
Do you have a dress code?
女士是否需着正式服装
?
Could the ladies wear formal
dresses?
请不要穿牛仔裤。
No jeans, please.
旅馆英语
-
餐厅点餐
到异国品尝美食可说是旅游的乐趣之一,然而,若是语言不通,大概就很难品尝餐
厅
最受好评的菜色了。因此,学会基本点餐说法,适当的询问服务生,并表达自己喜好,
包
管可以让自己吃得地道又满足。
请给我菜单。
May I have
a menu, please?
是否有中文菜单?
Do you
have a menu in Chinese?
在用晚餐前想喝些什么吗?
Would you like something to drink
before dinner?
餐厅有些什么餐前酒?
What
kind of drinks do you have for an
aperitif?
可否让我看看酒单?
May I
see the wine list?
我可以点杯酒吗?
May I
order a glass of wine?
餐厅有那几类酒?
What
kind of wine do you have?
我想点当地出产的酒。
I'd
like to have some local wine.
我想要喝法国红酒。
I'd
like to have French red wine.
是否可建议一些不错的酒?
Could you recommend some good
wine?
我可以点餐了吗?
May I order, please?
餐厅最特别的菜式是什么?
What
is the specialty of the house?
餐厅有今日特餐吗?
Do you
have today's special?
我可以点与那份相同的餐吗?
Can
I have the same dish as that?
我想要一份开胃菜与排餐(鱼餐)。
I'd like appetizers and meat (fish)
dish.
我正在节食中。
I'm on a diet.
我必
须避免含油脂(盐份
/
糖份)的食物。
I have to avoid food containing fat
(salt/sugar).
餐厅是否有供应素食餐?
Do
you have vegetarian dishes?
你的牛排要如何烹调?
How do
you like your steak?
全熟(五分熟<
/p>
/
全生)。
Well done
(medium/rare),please.
旅馆英语
-
预定篇
出外旅游时,旅馆便是我们的家,详细了解家中的每一项设备
与使用方法,才能得到良
好的住宿品质。此外,在确认房间之前,不妨尽量向旅馆提出个
人合理的要求,毕竟,一
趟旅游成功与否,住宿的舒适感可是占一席之地的。
我会晚一点到达,请保留所预订的房间。
I'll arrive late, but please keep my
reservation.
我在台北已预订房间。
I made
a reservation in Taipei.
我的名字是王明明。
My name
is Wang Ming-Ming.
我想要一间安静一点的房间。
I'd
like a quiet room.
我想要楼上的房间。
I'd
like a room on the upper level.
我想要一间视野好(有阳台)的房间。
I'd like a room with a nice view (a
balcony).
随时都有热水供应吗
?
Is hot water available any
time?
我可以看一看房间吗
?
May I see the room?
< br>是否还有更大的(更好的
/
更便宜的)房间
?
Do you have anything
bigger (better/cheaper)?
我要订这间房间。
I'll
take this room.
麻烦填写这张住宿登记表。
Would you fill in this registration
form?
这里可使用信用卡(旅行支票)吗
?
Do you accept credit cards (traveler's
checks)?
是否可代为保管贵重物品
?
Could you keep my valuables?
餐厅在那儿
?
Where is the dining room?
餐厅几点开始营业
?
What time does the dining room
open?
早餐几点开始供应
?
What time can I have
breakfast?
旅馆内有美容院(理发院)吗
?
Is there a beauty salon (barber
shop)?