HND人力资源管理outcome1

Individual Report

F84T 34

Managing People and Organisations

Outcome 1

NAME: u

SCN:

CLASS

：

0

Contents

Introduction

.

... .................................................. ...........................................

2

Section 1: Relationship between goals, objectives and policies.................

2

Section 2: Differences between the formal and informal organization

......

3

Section 3: Open System Theory .................................... .............................

3

Section 4: Different stakeholders

.

.... .................................................. .........

4

Section 5: Effective control strategy < /p>

.

............................ ..............................

5

Conclusion .... .................................................. ............................................

6

Reference ..... .................................................. .............................................

6

1

Introduction

The

purpose

of

the

report

is

whatto

understand

more

fully

the

organization

management.I learnedc

ompany's departments’

work together in

order to

achieve the

company's

goals.

This

report

has

five

sections

which

arerelationship

between

goals,objectives

and

policies

，

differences

between

the

formal

and

informal

organization

，

open

System

Theory,

different

stakeholders

andeffective

control

strategy

.

Section 1:Relationship between goals, objectives and policies

The

relationship

between

goals,

objectives

and

policy

facilitates

to

the

effective

management.

Goals

and

objectives

provide

the

desired

results,

and

the

policy

is

guiding people how to

le policies can help

the realization of the aims and

objectives of better.

Goals:

Goals are long-term. Consumer goalsare to provide to the customer the demand of

i-La Hotels maintain a high quality of customer service. This is the

Shangri- la Hotel's consumer t goalsare to provide customers with high

quality insisted on selecting the freshest fruits and vegetables this is the

Shangri-la Hotelproduct goals. Service goalsare to provide customers with high

standards of service. The Shangri- la Hotel promises when customers need the waiter,

waiter arrive within five minutes to the customer is the Shangri-la Hotel's

service goals.

Objectives:

Objectives are short-term. Objectivesare more specific than the goals;it can determine

the

specific

ives

can

help

an

organization

determine

a

number

of

factors such as the time factor and the causal Shangri-la Hotel promises

when

customers

need

the

waiter,

waiter

arrive

within

five

minutes

to

the

customer

Shangri-la

Hotelmaintaineda

3-star

Michelin

chef.

Theseare

the

Shangri-la

Hotel's

objectives.

SMART

make

objectives

more

effective

more

efficient

concrete.

Kitchen

staff

training

date

is

by

May

1999.

Waiting

staff

to

attend

table

within

3

minutes.

2