酒店员工守则(中英文)

Housekeeping Rules & Regulations

酒店员工守则

1.

Always keep your uniform tidy and clean.

随时保持制服的整洁和干净

2.

Wear your name tags at all time.

随时戴好自己的名牌

3.

Keep hands and nails clean at all time. Keep hair cut and combed neatly in

place,

hair

must

never

touch

the

collar

of

uniform,

Moustache

and

side

burns

are not allowed.

随时保持手和指甲的干净 ，保持头发整洁，不能超过衣领，不能留胡须和鬓角。

4.

While

on

duty,

keep

your

shoes

shined

and

never

remove

them

from

your

feet.

Black

shoes

and

black

socks

for

men

and

black

shoes

and

white

socks

for

lady

are the standard color and no other color is acceptable.

上班时随时保持鞋子亮洁，不许脱鞋。男士穿黑色的鞋和袜子，

女士穿黑色的鞋

和白色的袜子，不可以穿其他颜色的鞋袜。

5.

Avoid extreme hair styles for ladies

女士的发型不能过于夸张

.

6.

Avoid manicuring nails, picking tooth, nose, combing hair and attending to

other personal matters within p

ublic area (Don’t spit anywhere).

在公共区域避免修指甲，剔牙齿、挖鼻 子，梳头发和做其他私人事情。

（不要随地

乱吐）

7.

Do not smoke in all hotel area.

酒店任何区域不可吸烟。

8.

Do not chew gum while on duty. No one is allowed to eat and drink while on

duty.

上班时间不能嚼口香糖。未经许可上班时间不能吃食物和饮料。

9.

Do not sleep while on duty.

上班时间不能睡觉。

10.

Do not read magazines, books or newspaper while on duty.

上班时间不能看杂志、书籍和报纸。

11.

Do not listen to radio or watch television while on duty, turn off radio

and

TV

if

they

are

on,

when

you

enter

the

room

and

guest

are

out.

Then

carry

on performing your duties.

上 班时间不能听收音机、看电视。进入宾客房间时，客人不在，应关掉运行着的电

视或收音 机，然后做自己的工作。

12.

Do

not

keep

any

property,

not

belongings

to

you

personally,

even

if

you

found

them on the corridors, elevators or in any public place and office. Report

immediately

any

left

property

to

the

housekeeping

clerk

and

hand

to

supervisor immediately. < /p>

无论你在过道、电梯、办公室或酒店任何公共区域拾获任何不属于自己的物品都不

能据为己有，马上报告给宾客文员并尽快交给主管。

13.

Do

not

use

guest

elevators, except on extreme emergency case and with

permission of Executive Housekeeper.

不能乘坐客用电梯，除了紧急情况并得到经理的同意。

14.

Arrive in plenty of time to change into your uniform so as to report for

duty in the Housekeeping office on time.

提前到达酒店并更换好制服，准时到宾客中心报道。

15.

Do

not

absent,

unless

absolutely

necessary,

inform

the

Housekeeping

office

immediately.

除非万不得已，不要缺席，如果需要应及时通知客房办公室。

16.

Do not gossip either with guest about other guests or about associates.

不要和宾客谈论任何其他客人和同事。

17.

Be as courteous to your fellow associates as you would be to guests.

礼貌地对待你的同事就象对待饭店客人一样。

18.

Leave all personal problem at home and don’t bring them into the hotel,

as it will only effect your work.

处理好个人私事，不要把它带到酒店，这样会影响你的工作

19.

Meet

friends

and

family

outside

the

hotel.

Do

not

invite

friends

and

relatives in to any area of the hotel.

在酒店外边会见你的朋友或是家人。不要在酒店任何区域邀请朋友和亲戚。

20.

Do

not

make

any

telephone

calls

in

the

hotel

unless

necessary,

outside

call

should

only be made in your own time and with the telephone specially

provided.

除非必要不要使用酒店的电话，

外线电话请在自己的时间用酒店提供的特别电话进

行。

< br>

21.

Do not at any time sit in areas designated for guest.

任何时候都不能在规定的宾客区域坐。

22.

Stand straight and walk straight. Do not lean of walls and corners.

站立和行走要直，不要靠墙和墙落。

23.

Do not carry food away from areas designated for eating or eating food

elsewhere.

不能将食物带出指定的区域。

24.

Keep

in

mind

at

all

times

that

the

hotel

must

look

clean

and

be

cleaned

help

to keep it so. Pick up papers and other trash and garbage from floors in

any area you pass through even though it is not your area, and you did not

drop it. Do not drop paper trash or garbage in the corridors or elsewhere.

始终牢记酒店必须保持清洁干净，

这些 需要大家来保持，

所经过区域遇到垃圾及时

清理不管是不是你所 辖区域。不要将纸屑、垃圾丢在过道和其他地方。

25.

Do

not

make

unnecessary

noise

likely

to

disturb

or

annoy

hotel

guests.

Such

as

:a

Laughing

loudly.

B

whistling

and

chatting

with

co- employees.

C

running

on the stairs and corridors d singing.

不要制造任何不必要的噪音打扰客人，比如大声笑，聊天、吹口哨，在过道奔跑和

唱歌。

26.

Stay only on the floor assigned to you.

只能在楼层指定区域留守。

27.

Keep every inch of your floor spick and span, this includes backstairs and

exit doors.

保持你楼层每一寸地方都非常干净，包括后楼梯和安全通道。

28.

Station yourself at post when through with cleaning rooms.

整个清洁房间期间都要明确你的岗位和职责。

29.

Report breakage, damage, shortage or any unusual condition on the room to

your immediate supervisor.

如发现有任何异常情况如破损，损坏和缺陷应立即向你的主管 报告。

30.

If room key is found outside door, knock gently and courteously, hand to

the guest the key, if inside the room. If not, lock door and send key to

Housekeeping office.

如果发现宾客房 间的钥匙在门上，客人如在房间则应敲门有礼貌的把钥匙交给客

人。如果宾客不在房间则 将钥匙交到宾客中心。

31.

Notify floor supervisor if you find guest in room ill or drunk or noisy.

如果发现房间的客人生病或者喝醉了酒闹事立即通知楼层主管。

32.

Greet

according

to

time

of

day,

preferable

using

their

name,

example:

“Good

morning Miss Thomas” “Good evening Mr. Burn.”

根据一天中的不同时候礼貌地并用客人的名字来 称呼对方，

例如：

“早上好，

Thom as

小姐”

“晚上好，

先生。

”

33.

Greet guests with proper cordiality. Never use “Hi or Hello” in greeting

hotel guests.

用礼貌的言辞与客人大招呼，不能用“ＨＩ或ＨＥＬＬＯ”

34.

Use courtesy words such as: “Sir, Madam, Thank you, please. I’m sorry.

I beg

your pardon, etc.”.

用礼貌用语，如“先生，小姐，谢谢，请。对不 起，可以再说一遍吗，等等。

”