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航空服务人员各场合常用英语语句
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: 2011-6-21 15:44:19 |
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一、服务
service
you like anything to drink first?
您想先喝点什么
?
is
today''s menu
．
what would you
like to have?
这是今天的菜单，你想吃些什么
?
you for waiting sir
．
here you
are
．
anything more?
谢谢，让您久等了。这是您的饭和咖啡，还要点什么
?
about the sweet?
甜食要不要
?
i clear up your table now?
现在可以收拾您的桌子吗
?
you going to study there or just for
sight seeing?
你是去学习还是只去旅游
?
flight has been delayed
because of bad weather
．
由于天气恶劣，航班已经延误。
can''t take off because the airport is
closed due to poor
visibility.
由于低能见度，机场关闭，我们不能起飞。
plane is bumping
hard
．
please keep your seat
belt fastened
。
我们的飞机颠簸得厉害，请系好
安全带。
you like to read these
news papers or magazines?
您想看这些报纸或杂志吗
?
二、起飞前
before take-
off
1. morning, madam
（
sir
）
.
welcome board!
早上好，女士（先生）。欢迎登机！
2. may i introduce myself, i''m ___,
the chief purser of
this
flight.
请允许自我介绍。我叫
___
，本次航班的乘主任务长。
3. morning,
sir. welcome aboard. business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4. follow me, please. your seat is in
the middle of the cabin.
请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side
------ here you are, sir.
是左边靠走廊座位
------
这是您的座位。
6. i’m afraid you are in the wrong
seat
. 20c is just two rows
behind on the other aisle.
恐
怕您坐错位子了，
20c
正好在那边走廊的后二排。
7. excuse me for a second, i’ll
check.
请稍等一下，我查查看。
8.
the plane is about to take off. please don''t walk
about in the
cabin.
飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is
not so good. it has been
delayed.
你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at
0730 in the morning.
中国国际航空公司
ca937
航班，上午
7
：
30
起飞。
11. flight no. 926, leaving tokyo at
1740, flies nonstop back to
beijing.
ca926
航班
17
：
40
离开东京直飞回北京。
12. you’re flying e
conomy
class. is that right?
您是坐经济舱，对吗？
三、紧急情况
emergency
situation
1. fasten your
seat belts immediately. the plane will make
an emergency landing because of the
sudden breakdown of an
engine.
< br>马上系好安全带。由于飞机发动机出现故障，将做紧急
迫降。
2. don''t panic!
不要惊慌。
3. our
captain has confidence to land safely. all the
crew
members of this flight are well
trained for this kind of situation. so
please obey instructions from us.
我们的机长完全有信心安全着陆。我们所有的机组人员
在这方面都受过良好
的训练，请听从我们的指挥。
4. take out
the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5.
don''t inflate the life vest in the cabin and as
soon as you leave
the aircraft, inflate
it by pulling down the red tab.
请不要在客舱内
将救生衣充气！一离开飞机立即拉下小
红头充气。
6. put the mask over your face!
戴上氧气面罩！
7. bend
your head between your knees!
把你的头弯下来放在两膝之间！
8.
bend down and grab your ankles.
弯下身来，抓住脚踝。
9. get
the extinguisher.
拿灭火器来！
10. open seat belts. leave everything
behind and come this way!
解开安全带，别拿行李，朝这边走！
11. this plane has eight emergency
exits. please locate the exit
nearest
to you.
本架飞机有八个安全门，请找到离你最近的那个门。
12. jump and slide down!
跳滑下来！
航空服务人员日常专业用语（一）
1
、欢迎您乘坐南航班机。
It’s nice to have you aborad China
Southern Airlines.
2
、请出示您的登机牌。
May I see your boarding
pass?
3
、我来为您引座。
I’ll show you your seat.
4
、请随我来。
Follow me,please.
5
、我帮您拿行李好吗？
May I help you with your
bag?
6
、为了使飞机在起飞时
保持配载平衡，请您按指定的
座位入座。
You should take your
assigned seat,for the plane must keep its
balance when it takes off.
7
、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call
button,if you need us for anything,please push
it.
8
、请将您的椅背调直。
Please put the back of your
seat in an upright position.
9
、让您感到舒适是我们的职责。
It’s our duty to let you
feel as comfortable as possible.
10
、请把您的箱子放在行李架内。
Please put your box in the
overhead bin.
11
、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage
e aisle shouldn’t be
blocked.
12
、由于机械故障，航班已延误，机械师们正在对飞机
进行仔细检查。
The flight has
been delayed due to some mechanical
engineers are making a careful examination of the
plane.
13
、由于地面有雾，本次班机将延误约两小时。
The flight will be delayed about 2
hours due to ground fog.
14
、由于空中航路拥挤，我们要等待通行许可（才能起
飞）。
Owing to the
heavy air traffic,we’ll wait until a
take
-off clearance is
given.
15
、我们须等待跑道上的冰被清除。
We have to wait until the
ice on the runway has been cleared.
16
、我们的飞机要装完货才能起飞。
Our plane can’t take off
unti
l the cargo is loaded.
17
、我们正在等待几位乘客办理登机手续。
< br>
We are waiting for a
few passengers to complete boarding
formalities.
18<
/p>
、
如果有进一步的消息，
我们会立即通知
你
（们）
的。
If we have any further
information,we’ll let you know immediately.
19
、请您回到您座位上好吗？飞机马上要起飞了。
Would you please return to
your seat?The plane is taking off soon.
20
、请在安全带信号消失前坐在座位上，系好安全带。
Please stay in your seat and keep your
seat belt fastened until
the sign has
been turned off.
21
< br>、飞机马上要起飞了，请不要在客舱内走动。
The plane is about to take don’t walk
about in th
e cabin.
22
、头等舱乘客的盥洗室
/
厕所位于前舱，其他乘客的
在
后面。
The toilet for first class passengers
is located in the front of the
cabin
and the one for other passengers in the rear.
23
、盥洗室
/
厕所有人用着。
The lavatory is occupied.
24
、盥洗室
/
厕所没人。
The lavatory is vacant.
25
、您可放下遮阳板，关掉阅读灯，系好安全带，这样
您能好好休息一下。
You could draw down the window-shade
and turn the reading
light off and
fasten your seat-belt so that you can take a good
nap.
航空服务人员日常专业用语（二）
1
、为确保飞行和通信系统的正常操作，请您不要
使用手提电话<
/p>
/
激光唱机
/
调
频收音机。
In order
to ensure the normal operation of airplane
navigation and
communication system,you
are kindly requested not to use your
callularphone/CD player/FM receiver.
2
、
我们前方有大雷雨，
< br>无法穿越。
我们决定返回杭州。
非常抱歉由此给您带来的
不便。
There is a
heavy thunderstorm ahead of have no way to
pass we have decided to return to to
our
regret for the inconvenience that
may cause you.
3
、我们马上要供应饮料了。请放下您的小桌板。
Now we’ll be serving pull down your
tary table.
4
、先生，您想要杯香槟吗？
Would you like a glass of
champagne,sir?
5
、您想来点热
/
冷饮料吗？
Would you like something
hot/cold to drink?
6
、您是要淡茶还是浓茶？
How do you like your
tea?Weak or strong?
7
、咖啡还未冲好，来杯热茶好吗？
Coffee isn’t ready you
like to have a cup of hot tea
instead?
8
、您想在饮料里放点冰块吗？
Would you like some ice in
your drink?
9
、小心烫手！
It’s hot!Mind your
h
and.
10
、您喜欢直喝威士忌还是加冰块？
Would you like your whisky
straight or on the rocks?
11
、您准备现在用午餐吗？
Are you ready for your
lunch now?
12
、我们马上给您提供正餐。这是茶
单。
We’ll soon be
serving is the menu.
13
、您想要吃什么？烤牛肉还是熏火腿？
What would you like to have?Roasted
beef or smoked ham?
14
、我们机上配
备的餐食既有中式口味也有西式口味。
Our meals on board are
designed to meet both Chinese and
Western tastes.
15
、我们有多种菜肴供您选择。
We have a selection of
dishes for you.
16
、先生，您还要点别的什么吗？
Would you like more of
anything,sir?
17
、
您要什么样的牛排？嫩点的、<
/p>
适中的、
还是老点的？
How do you like your steak
done? Rare,medium or well-done?
18
、
对不起，
鱼没有了。
您能换一道菜吗？我们有鸡
……
您想来
点吗？
I’m is no
more fish you make a change?We
have
chicken…Would you like some?
19
、这是您的小菜，这是您的牛排，请慢用。
This is your hors d’oeuvre
and this is
your enjoy
your
meal.
20
、对不起，让您久等了。
I’m sorry for keeping you
waiting.
21
、您能喜欢
我非常高兴。再来点吗？
I’m
glad you like you like to have some more?
22
、您对这顿饭还满意吧？
How do you like the meal?
23
、您介意我把这些东西拿走吗？
Would you mind me taking
these away?
24
、您
可以就如何提高机上质量给我们提些建议吗？
Could you give us some advice on how to
improve our inflight
service?
25
、这是本次航班的纪念品，但愿
您能喜欢它。
This is
our flight souvenir.I hope you’ll like
it.
航空服务人员日常专业用语（三）
1
、您买点机上免税商品吗？
Would you like to buy some duty free
items?
2
、请您让开过道，以便让其他旅客通过。
Could you please step aside
and allow the other passengers to
go
through.
3
、
如果您需要任
何帮助，
请按呼唤铃；
如果您想阅读，
请打开阅读灯；如果您需要休息，可以按住座椅扶手上
的按钮，身体向后仰，放倒座椅靠
背。这是通风孔，您
可以把它向任意方向调节，或向右旋紧关掉。
If you need any help,please press
this call you want to
rea
d,you can turn on the
reading you’d like to have a
rest,you
can press this button on your armrest and lean
back at
the same is the air can turn
the knob here in
whichever direction
you like,or you can turn it off by turning it
tightly to the right.
4
、我理解您，我替您去看看是否有空座位，请您暂时
坐在这个座位。
I appreciate your problem and
I’ll see if there is any empty
you
please sit here for the time being.
5
、
根据最新规定您可以升舱，
不过要付差价
部分的钱。
According to the latest
regulations,you can upgrade your
class,but you have to pay the extra.
6
、请您配合一下不要把行李放在紧急出口旁边。您可
以把它放在座位下面。
I’m afraid
you can’t leave your bag are sitting next to
the emergency exit.I think you may find
there’s enough room to
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