英语投诉信的写作格式及模板

英语投诉信的写作格式及模板

商务英语信函是国际商务活动的重要交流手段

,

而商务英语投诉

信又是其中不可或缺的一种类型。< /p>

以下是整理的一些投诉信模板，

希

望对英 语学习者有帮助。

投诉信

(1)

开头：自我介绍，交代投诉内容，表明本信的目的和要求。

(2)

正文：说明情况，讲清利害，分析利 弊。告诉对方你因此受

到的伤害或不便，提出解决问题的建议，表明希望如何处理。

(3)

结尾：表达希望问题得到迅速恰当 解决的强烈愿望，希望尽

快得到满意的答复。

投诉信经典句型归纳

(1)It is a great pity that we find there is something wrong

with…

(2)Would

you

please

let

me

know

whether

or

not

you

can…as soon as possible?

(3)I

hope

that

my

problem

will

get

your

kind

consideration.

(4)I

am

sure

there

are

technical

or

manmade

errors

involved.

(5)l hope you can make an investigation into this matter as

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soon as possible.

(6)I hope I can get my refund as soon as possible.

我希望能

尽快收到 退款。

(7)I am writing to make a complaint about…

(8)If it is not properly settled

，

I would ask you to give my

money back, or I would complain to the concerned authorities.

(9)One annoying aspect of your service is…

(10)I have been pleased with your services for years

，

but

now I feel very disappointed.

(11)I

would

like

to

draw

your

attention

to

the

problem/fault…

(12)I

am

writing

to

inform

you

that

I

find…unsatisfactory.

(13)I

wish

to

express

my

dissatisfaction/disappointment

about…

(14)It would be highly appreciated if you could…

(15)I

trust

you

will

take

my

complaints

seriously

and…

SAMPLE WRITING

Directions:

You live in a room in college which you share with another

student. You find it very difficult to work there because your

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roommate

always

has

friends

visiting.

He/She

has

parties

in

the room and sometimes borrows your things without asking

you.

Write a letter to the Accommodation Officer at the college

and:

1) ask for a new room next term,

2) you would prefer a single room,

3) explain your reasons.

Dear Sir or Madam,

I

am

writing

to

express/

regarding

dissatisfaction/disappointment/concern

accommodation.

I

would

prefer

to

move

into

a

single

room

next

semester,

as

I

find

the

present

sharing

arrangement

inconvenient.

I must explain that the reason for my dissatisfaction is my

roommate’s inconsiderate behavior. For one thing, his

friends

are

constantly

visiting

him;

for

another,

he

regularly

holds noisy parties.

To

solve

this

difficulty/

improve

this

situation/crack

this

hard

nut,

I

hope

to

draw

the

attention

of

the

authorities

concerned. I am sure you will agree that the only solution for

me is to move into a room of my own. Therefore, I would be

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