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Chapter 1: Introduction to Human Resource
Management
1.
The
basic functions of management include all of the
following except
motivating
2.
The management
process is made up of
_
five
_basic functions.
3.
Which basic
function of management includes establishing goals
and
standards, developing rules and
procedures, and forecasting?
planning
4.
What specific
activities listed below are part of the planning
function?
developing rules and
procedures
5.
Celeste spends most of her time at work
setting goals and standards and
developing rules and procedures. Which
function of management does
Celeste
specialize in?
planning
6.
Which basic
function of management includes delegating
authority to
subordinates and
establishing channels of communication?
organizing
7.
When managers use metrics to assess
performance and then develop
strategies
for corrective action, they are performing the
___________
function of management.
controlling
8.
What specific activities listed below
are part of the organizing function?
giving each subordinate a specific task
9.
Which basic
function of management includes selecting
employees,
setting performance
standards, and compensating employees?
staffing
10.
What specific activities listed below
are part of the staffing function?
recruiting prospective employees
11.
Which basic
function of management includes setting standards
such a
sales quotas and quality
standards?
controlling
12.
What specific
activities listed below are part of the
controlling function?
checking to see
how actual performance compares with standards
13.
___________
is the process of acquiring, training, appraising,
and
compensating employees, and
attending to their labor relations, health and
safety, and fairness concerns.
Human Resource Management
14.
Human
resource management is ___________.
the
process of acquiring, training, appraising, and
compensating
employees, and attending
to their labor relations, health and safety,
and fairness concerns
15.
___________is
the right to make decisions, to direct the work of
others,
and to give orders.
Authority
16.
___________ are authorized to direct
the work of subordinates.
Line managers
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17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
___________
are responsible for assisting and advising line
managers in
areas like recruiting,
hiring, and compensation.
Human
resource managers
Effective human
resource management could include all of the
following
responsibilities except
___________.
all are responsibilities
necessary for effective human resource
management
Human resource
managers generally exert ___________ within the
human
resources department and
___________ outside the human resources
department.
line authority;
implied authority
Line managers respect
the knowledge human resource managers have in
areas such as testing and affirmative
action. Consequently, human
resource
managers can influence line managers through
___________.
implied authority
Which of the following responsibilities
do human resource managers
fulfill in
their role as employee advocates?
a.
establish
guidelines for how management should be treating
employees
b.
provide support for employees
contesting unfair practices
c.
re
present employees’
interests as appropriate
d.
all of the
above
e.
none of
the above
(d; moderate; p. 5)
All of the following are examples of
human resource job duties except
________.
financial advisor
Which of the following job titles
indicates a position in human resources?
a.
recruiter
b.
job analyst
c.
training
specialist
d.
EEO
coordinator
e.
all of the above (e; easy; p. 5)
________ refers to the tendency of
firms to extend their sales, ownership,
and/or manufacturing to new markets
abroad.
Globalization
What
term refers to the knowledge, education, training,
skills, and
expertise of a firm’s
workers?
human capital
Which of the following demographic
issues represents a challenge for
human
resource managers?
a.
increasingly diverse workforce
b.
aging
workforce
The proportion of
women in the workforce is projected to ________.
stop growing
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28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
Over the next
few years, employers may face a severe labor
shortage
because ________.
there are fewer people entering the job
market than there are retiring
baby
boomers
What tactic will
employers likely have to take to fill openings
left by
retiring employees?
rehiring retirees
A ________
is a company’s plan for how it will
balance its internal
strengths and
weaknesses with external opportunities and threats
in order
to maintain a competitive
advantage.
strategy
Which
term is used to refer to a company’s plan for how
it will match its
internal strengths
and weaknesses with its external opportunities and
threats in order to maintain a
competitive advantage?
strategic plan
Which of the following questions is not
associated with the essence of
strategic planning?
How much
must we earn in profits?
All of the
following except ________ are ways that human
resource
management improves corporate
performance.
strategic planning
Strategic human resource management
refers to ________.
formulating and
executing human resource policies and practices
that
produce the employee competencies
and behaviors the company
needs to
achieve strategic aims
Which
term refers to letting outside vendors provide
services for a firm?
outsourcing
Technological applications in human
resource management includes all of
the
following except ________.
a.
application service providers
b. Web
portals
c. wireless net access
d. data warehousing
e. all
of the above (e; easy; p. 14; AACSB: use of IT)
Royall & Company streamlined its annual
benefits package enrollments
by
digitizing and aggregating the former paper
benefits reports, electronic
spreadsheets, and benefit summaries and
providing the materials at a
single
location on the company intranet. Royall is using
a(n) ________.
HR portal
Companies may use a(n) ________ to
provide employees with a single
access
point or gateway on a company’s intranet to all
human resource
information.
HR portal
Which of the
following services is proved by an application
service
provider?
software
applications
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