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A6HA 35: Human Resource Management Practice
1
Assessment exemplar
Assessment tasks
The table below summarises
how each assessment exemplar task relates to
coverage of
the Outcomes detailed in
the Unit specification. It also indicates the
evidence which
should be retained for
external moderation.
Outcome
Suggested Task
Suggested Evidence to be retained
1
2
3
4.
Prepare a
report which
includes comprehensive
guide to recruitment and
selection policies,
highlighting good practice,
and using the recruitment
of
a new Call Centre
Supervisor as an
illustrated
example.
Prepare a report advising
managers on the most
appropriate approach to
remuneration at A G Bell
Ltd.
Prepare a report in which
you discuss appraisal and
make recommendations for
an
appraisal scheme at A G
Bell Ltd..
Prepare guidelines for
managers at A G Bell Ltd,
in respect of best practice
in employee appraisal.
Prepare an information
leaflet for all staff which
outlines both employee and
manager responsibilities
for
health and safety at A G
Bell Ltd
Advise managers of the
benefits of adopting
ergonomic working
practices
and dealing with
stress at A G Bell Ltd
.
All
copies of student responses, tutor feedback,
and any student rework
All copies of
student responses, tutor feedback,
and
any student rework
All
copies of student responses, tutor feedback,
and any student rework
All copies of student
responses, tutor feedback,
and any
student rework
All copies of
student responses, tutor feedback,
and
any student rework
Scottish
Qualifications Authority Assessment Exemplars for
Higher National Units
1
A6HA
35: Human Resource Management Practice
Conditions of assessment
Candidates may wish to
collaborate during the research phases of
assessments, but each
candidate should
prepare their own individual responses to each of
the questions. These
are open book
assessments that students should complete in their
own time at a location
of their choice.
Scottish Qualifications
Authority Assessment Exemplars for Higher National
Units
2
A6HA 35: Human
Resource Management Practice
Case Study
Case Study - A
G Bell Ltd
You are the
Human Resource Manager of A G Bell Ltd, a private
sector company
specialising in 24/7
call centre services. Based in High Town,
Scotland, the
company prides itself on
achieving exceptional service levels, and
exploiting
cutting edge technology. The
company encourages a team-based approach to
meeting its demanding targets for
response rates.
When
traditional manufacturing industries were at their
peak, High Town
experienced very little
unemployment. With the downturn in traditional
industry,
unemployment rates reached an
all time high. In addition to these high levels of
unemployment, the potential workforce
tends to be low skilled with higher than
average representation among
disadvantaged groups. A G Bell Ltd relocated to
High Town five years ago attracted to
the area by inward investment grants
offered by the Government.
A G Bell Ltd has a reputation
throughout the industry for its innovative
approach
to HR. Employing 180 staff,
the flat organisation structure (see diagram
below)
facilitates a supportive,
enabling culture, where people are valued as a key
resource and developed to meet business
needs. The company’s approach to its
workforce is reflected in its desire to
achieve the Investors in People Standard
over the next year. The workforce at A
G Bell Ltd is diverse and the organisation
benefits from the opportunity to
recruit staff from a variety of disadvantaged
groups. The workforce has above average
representation of Black Minority Ethnic
workers, disabled workers and workers
with criminal records.
Scottish Qualifications Authority
Assessment Exemplars for Higher National Units
3
A6HA 35: Human Resource
Management Practice
Assessment task
1
Prepare a report which
includes
comprehensive guide to
recruitment and selection policies,
highlighting good practice, and
using the recruitment of a new Call
Centre Supervisor as an illustrated
example.
Outcomes(s)
covered
1
Assessment task
instructions
1.
Read the A G Bell Ltd case study.
2.
Prepare a report as detailed below.
3.
Submit your report to your tutor.
You are the
Human Resource (HR) Assistant for A G Bell Ltd.
The HR Manager has
advised you that a
vacancy has arisen for the post of team leader for
the Customer
Relationships section of
the company. She has delegated the responsibility
for the
recruitment of this post to
you, but you have been asked to prepare a report
in which you
outline the steps that you
will take to fill this vacancy.
This is the first real opportunity that
you have had to demonstrate to the HR Manager
your knowledge and ability to
demonstrate excellence in HR practice, and you are
keen to
perform well.
Your report should include the
following:
?
?
?
?
?
Your ideas in respect of the best
sources of suitable candidates (and your reason
for
this choice)
A summary
of the statutory framework within which all
recruitment and selection at
A G Bell
Ltd must take place
The approach that
you intend to take to analysing the vacancy
A flow chart indicating the steps to be
taken and the documents that should be
produced, from initial discussions
about the vacancy, through to finalisation of the
appointment
Copy and layout
for a newspaper or web based recruitment
advertisement for the
post of Team
Leader (Customer Relationships)
Scottish Qualifications Authority
Assessment Exemplars for Higher National Units
4
A6HA 35: Human Resource
Management Practice
?
?
?
?
Your ideas in respect of
the most appropriate selection methods (including
reference
to any tests that you might
consider appropriate) for this post (and your
reason for
this choice)
Guidelines for preparing and conducting
the selection interview
A
draft induction programme and induction checklist
for the new member of staff
Recommendations for the way in which
you will evaluate the success of the
recruitment exercise
Scottish Qualifications Authority
Assessment Exemplars for Higher National Units
5
A6HA 35: Human Resource
Management Practice
Assessment task
2
Prepare a report advising
managers on the most appropriate
approach to remuneration at A G
Bell Ltd.
Outcomes(s)
covered
2
Assessment task instructions
In
order to complete this assessment you are required
to
?
?
?
1.
Read the A G
Bell Ltd case study.
Prepare a report
as detailed below.
Submit your report
to your tutor.
Describe at least 3
key objectives and 3 constraints of an
organisation’s
remuneration system.
2.
Consider each of the remuneration
systems listed below. Provide a brief written
explanation that describes the main
operational features of each remuneration system,
and describe the advantages and
disadvantages of implementing each of them at A G
Bell Ltd, and make recommendations as
to the most appropriate system for the
company.
?
Basic Rate
system
?
Performance related system
3.
a
b.
Describe the difference between non-analytical job
evaluation schemes, and
analytical job
evaluation schemes and provide examples of each
type of
scheme.
Explain the
term non-discriminatory job evaluation scheme, and
describe the
benefits to employers, and
the benefits to employees of having such a system
in place at A G Bell Ltd.
4.
Management are keen to
promote a ‘single status culture’ at A G Bell Ltd.
Explain
the term ‘single status
culture’, and provide illustrations of this type
of culture as it
applies to the
principal employee services and benefits that
should be offered to
employees. What
are the advantages of offering these services and
benefits?
Scottish Qualifications
Authority Assessment Exemplars for Higher National
Units
6
A6HA 35: Human
Resource Management Practice
Assessment task
3
Prepare a report in which you
discuss
appraisal and make
recommendations for
an appraisal
scheme at A G Bell Ltd.
Prepare guidelines for
managers at
A G Bell Ltd, in respect of
best
practice in employee appraisal
Outcomes(s)
covered
3
Assessment task
instructions
In order to
complete this assessment you are required to use
the A G Bell Ltd case study
material,
and prepare a written response to each of the 3
questions listed below. Your
complete
assessment is likely to be approximately 1500
words in length.
1.
a.
What would be A G Bells Ltd’s key
objectives in introducing an appraisal
system?
b.
What are the
advantages and constraints of most appraisal
systems?
2.
a.
Describe 4 types of
appraisal scheme and outline the roles of the
individuals
involved in
each type of scheme.
b.
Recommend the type of
appraisal scheme that would be most appropriate
for
A G Bell Ltd, and explain the
reasons for your choice.
3.
Prepare a set of guidelines to issue to
managers in A G Bell Ltd in respect of best
practice in appraisal, making reference
to the key legislation.
Scottish Qualifications Authority
Assessment Exemplars for Higher National Units
7