-
申诉信的套路分以下
5
步走：
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道歉承认过失表明诚意
将问题逐条清楚列出分析
依照问题顺序提出改进方式
以加强语气强调改进的决心
表达想要收到回信的迫切
想了解关于申诉实操步骤分解
点击阅读《销售权被移除怎么办》
卖假货被移除销售权
Example
1
分享自
cora-xiao
尊敬的亚马逊卖家绩效团队：
我收到亚马逊的通知，
说因为出售假冒产品而取消了我的销售权，<
/p>
我立即查询了
亚马逊列出的几个产品。
首先作为一名刚在亚马逊上销售没多久的卖家（该账户正式开
始销售于
2016
年
6
月份），我们缺乏对亚马逊规则的认知，没有认真去了解亚马逊的规则和违禁
品
。
其次，在亚马逊提出的几个
XX
产品里，我们销售团队在中国市场的中国天猫
< br>/
淘宝电商平台上均进行了销售，并且已经取得了
XX<
/p>
公司的授权。
由于我们海外销售时间短，
缺乏经验，
没有很清楚的去了解亚
马逊的规则，
对于
这一点我们团队感到很抱歉，
我已经删除了亚马逊提出的几个产品，
并保证永久
不会
再次销售。
我们团队第一次入驻亚
马逊欧洲站进行销售，
在中国市场我们有很好的销售业绩
和口碑
，希望亚马逊卖家团队能考虑我们希望在亚马逊欧洲站继续销售的真诚，
恢复我们账号销
售权。（我们团队可以保证，已经销售和发运的
XX
产品均是正
品行货，如后期有客户投诉说产品是假货，我们愿意无理由赔偿）
如果恢复我们团队的销售权，我们后期销售计划如下：
1
：首先我们会很认真去阅读学习和
了解亚马逊的详细销售规则以及销售产品范
围。
2
：认真检查核实库存以及我销售的
产品是否存在不符合亚马逊要求的产品，一
旦发现将立即删除，并永久不会再次出售。<
/p>
3
：检查账
号所有卖出的产品，如果客户反映任何不满意或者产品问题，我们将
在
< br>12
小时内为他们解决问题。
4
：对于后期出售的新产品，如果有不确定的信息，我会立即咨
询亚马逊，不会
盲目任意的去销售。
附件中我提供了我们向
xx
公司的采购合同及发票（
2016
年
4
月）
中国天猫店铺网站：
xxxxxxxxx
以上是我们团队对这次亚马逊取消我销售权作出的应答。
我希望亚马逊能够再次
提供给我们一个改过的机会。
我们将以最大的努力和最认真的态度去从事以后再
亚马逊上的销售工作
Example 2
原创
Jason
中文版
亲爱的卖家支持
< br>今天我收到亚马逊的通知，
说因为出售假冒产品而取消了我的销售权，
我立即查
询了亚马逊说的几个产品。
首先作为一名刚在亚马逊上销售没多久的卖家，我们缺乏对亚
马逊规则的认知，
没有认真去了解亚马逊的规则和违禁品。
其次，
在亚马逊提出的几个产品里，
我并不知道这个是一个品牌产品，
对于这一
点我感到很抱歉，我已经删除了亚马逊提出的几个产品，并永久不会再次销售。
通过对我的店铺指标以及客户反馈，
我认为亚马逊应该能够认识到我们是一家服
务良好，
产品质量也
很好的卖家。
我们没有收到客户的投诉以及差评。
我希望亚
马逊能够考虑到这一点。
如果恢复我的销售权，我后期销售计划如下：
1
：首先我会很认真去阅读和了解亚
马逊的详细销售规则以及销售产品范围。
< br>2
：
我会认真检查核实库存以及我销售的产品是否存在不
符合亚马逊要求的产品，
一旦发现将立即删除，并永久不会再次出售。
< br>
3
：我会检查我所有卖出的
产品，如果客户反映任何不满意或者产品问题，我将
在
12
小时内为他们解决问题。
4
：对于后期出售的新产品，如果有不确定的信息，我会立即咨询亚马逊，不
会
盲目任意的去销售。
以上是我对这次亚马逊取消我销售权作出的应答。
我希望亚马逊能够再次提供给我们一个改过的机会。
我们将以最大的努力和
最认
真的态度去从事以后再亚马逊上的销售工作。
期待你的回复
最真挚的问候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our
account.
We received a
notification today that our selling privilege has
been removed cause
we sold counterfeit
products.
We immediately
check the listings.
Firstly we are very sorry about our
ignorance, we are new to Amazon selling, we are
lacking of the rules and policies when
sell on your platform.
Secondly, as the items of Amazon seller
performance stated, we did not know this
product is with its own brand, to this
point we acknowledge it is our fault.
We had removed the listings and
promise we won't sell it again on Amazon if we do
not get the warrant.
Would you please consider the account
seller rating and customers feedback to
us? We provided customer both good
products and customer service. We never got
a claim or negative feedback.
Hope Amazon can look
through to it.
If you can
give us a chance, we will do as follows:
1. Absolutely, we will see
through all the policies and rules about selling
on your
platform.
2. We will check the listings in our
account to see if there has some which do not
meet your requirements, if it does, we
will fix it immediately.
3.
We will check all the products we've been sold,
any complaints or product issues
we
will solve them in proper way within 12h in favor
of the customer's right.
4.
If any selling questions, we will consult Amazon
for help.
Sincerely, we
write this. We will try our best to provide our
sales on Amazon.
We believe
Amazon will give this issue a serious
consideration, and to us, there is a
hope, a new chance for us!
Look forward to receive your reply.
Best regards
店铺名
图片因侵权被移除的申诉
Example 1
新店上
LIST
ING
时因图片侵权被禁售
分享自
FreyaWan
Dear Seller Performance
Team
，
Thank you for your notification on
the policy violation on the......, we would like
to
sincerely apologize for the terrible
mistake we made.
We are a
small company in China focusing on foreign trade
and selling on Amazon US
has been one
of our ultimate dreams.
We
did a lot of preparation in order to launch our
store in Amazon and worked with
the
Amazon sales manager Mr. .... on a lot of details
including the can do's and can'ts.
He
informed us beforehand that image and character
violation is a very serious issue
in
Amazon and we have taken that very very seriously.
However, one of our sales
staff ,who is new to the company, accidentally put
this
product onto the list because we
would like to start our sales with 50 skus ( We
had
49 skus ready at that time.) He
uploaded the product without everyone's else's
knowledge and I would in person would
like to apologize again for my carelessness in
staff management.
Here are the things our company has
done to prevent such issue from happening
again.
1. We
just organized a training again on the can's and
can't the sales manager Henry
sent
us,especially emphasizing on the policy violation
including image violation of
products
and wording violation on product and checked all
the product that we have
already
listed.
2. We deleted
all the products that we think that
could potentially violate the
policies.
3. We have setup rules in
the company that all of our inventory must be
carefully
reviewed and would not
violate any Amazon policies before adding to our
inventory
and listing on Amazon.
I would like to apologize
for a third time for my carelessness in management
，
and
please do
let us know what else can we do to reinstate our
account and we will do
everything we
can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍摄设计的图片被告侵权
Dear Amazon Team,
We received a policy warning stated
that Amazon has removed some images form our site
because of a rights owner complaint about
image(s) that infringe its intellectual
property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
图片链接：
图片链接：
We always work hard to
assure we are meeting the standards set by Amazon
and our own standards of quality customer service,
it is
hard for us to believe that our
images infringe others' intellectual property
rights. All the photos of this item (ASIN:
B01DKFMSEW) was
taken and designed by
our designer.