-
酒店客房英语
Sentences
Housekeeping. May I come in?
我是客房服务部的,可以进来吗?
When would you like me to do your room,
sir?
先生,您希望我什么时间来给您打扫房间
呢?
You can do it now
if you like.
如果你愿意,现在就可以。
I would like you to go and get me a
flask of
hot water.
我想请你给我拿一瓶开水来。
I'm
sorry that your flask is empty.
很抱歉您的水壶空了。
May
I
do
the
turn-down
service
for
you
now?
现在可以为您收拾房间了吗?
Oh,
thank you. But you see, we are having
some friends over.
噢,
谢谢。
但你知道我们邀请了一些朋友过
来聚聚。
Could you come back in three
hours?
你能不能过
3
小时再来
整理?
Certainly, madam. I'll
let the overnight staff
know.
当然可以,女士。我会转告夜班服务员。
Would you tidy up a bit the
bathroom
?
请整理一下浴室好吗?
I've
just taken a bath and it is quite a mess
now.
我刚洗了澡,那儿乱糟糟的。
Besides,
please
bring
us
a
bottle
of
just
boiled water.
此外,请给我们带瓶刚烧开的水来。
It's
growing
dark.
Would
you
like
me
to
draw the curtains for you?
天黑下来了,要不要拉上窗帘?
Is
there anything I can do for you?
还有什么事要我做吗?
I'm
always at your service.
乐意效劳。
Dialogue A
A: Housekeeping. May I come in?
B: Yes, please.
A:
When
would
you
like
me
to
do
your
room,
sir?
B: You can do it now if you like.
I was just
about
to
go
down
for
my
breakfast
when
you came. But before you start, would
you
do this for me?
A: Yes,
what is it?
B: I would like you to go
and get me a flask
of
hot
water.I
need
some
hot
water
to
wash down medicine after breakfast.
A: I'm sorry that your flask is empty.
I'll go
and
get
you
an-other
flask
that's
full
at
once.
B: Thank
you.
Dialogue B
(The Turn-
down Service)
A: Good evening, madam
and sir. May I do
the turn down service
for you now?
B:
Oh,
thank
you.
But
you
see,
we
are
having some friends
over. We're going to
have a small party
here in the room. Could
you come back
in three hours?
A:
Certainly,
madam.
I'll
let
the
overnight
staff know. They
will come then.
B: That's fine. Well,
our friends seem to be
a
little
late.
Would
you
tidy
up
a
bit
the
bathroom? I've just
taken a bath and it is
quite
a
mess
now.
Besides,
please
bring
us a bottle of just
boiled water. We'd treat
our guests to
typical Chinese tea.
A:
Yes,
madam.
I'll
bring
in
some
fresh
towels together with the drinking
water.
B: OK.
A:
(Having
done
all
on
request)
It's
growing dark. Would you like me to draw
the curtains for you, sir and madam?
C: Why not? That would be so cozy.
A: May I turn on the lights for you?
C: Yes, please. I'd like to do some
reading
while waiting.
A:
Yes, sir. Is there anything
I can
do
for
you?
C:
No
more.
You're
a
smart
girl
indeed.
Thank you very much.
A: I'm
always at your service. Goodbye, sir
and madam, and do have a very pleasant
evening.
Words and
Expressions
flask n.
长颈瓶,热水瓶
overnight
a.
终夜的,一夜间的
cozy
a.
舒适的,温暖的
service n.
服务,帮助
前台接待常用英语口语
酒店
前厅接待
常用的
27
句
英语口语!
1
.
I'd
like
to
book
a
double
room
for
Tuesday next week
.下周二我想订一个双
人房间。
2
.
What's
the
price
differe
nce
?两种房间
的价格有什么不同?
3
.
A double room
with a front view is 140
dollars per
night
,
one with a rear view
is
115 dollars per night
.
一间双人房朝阳面的
每晚
140
美元,背阴面的每晚
115
美元。
< br>
4
.
I think
I'll take the one with a front view
then
.我想我还是要阳面的吧。
5
.
How long will
you be
staying
?您打算住
多久?
6
.
We'll be
leaving Sunday morning
.我们
将在星
期天上午离开。
7
.
And we look
forward to seeing you next
Tuesday
.我们盼望下周二见到您。
8
.
I'd like to
book a single room with bath
from
the
after-noon
of
October
4
to
the
morning of October 10
.我想订一个带洗澡
间的单人房间,
10
p>
月
4
日下午到
10
月
10
日上午用。
9
.
We do have a
single room available for
those
dates
.
我们确实有一个单间,在这段时间可以用。
10
.
What is the rate
,
please
?请问房费
多少?
11
.
The
current rate is
$
50 per night
.现
行房费
是
50
美元一天。
12
.
What services come with that
?这个
价格包括哪些服务项目呢?
13
.
That sounds
not bad at all
.
I'll take
it
.听起来还
不错。这个房间我要了。
P>14
.
By the way
,
I'd like a quiet room
away
from the street if the is
possible
.
顺便说一下,<
/p>
如有可能我想要一个不临街的
安静房间。
15
.
Welcome to our
hotel
.欢迎光临。
16
.
So you have
got altogether four pieces
of
baggage
?您一共带了
4
件
行李,是不
是?
17
.
Let me have a check
again
.让我再
看一下。
18
.
The
Reception
Desk
is
straight
ahead
.接待处就在前面。
19
.
After
you
,
please
.你先请。
20
.
Excuse
me
,
where can I
buy some
cigarettes
?劳驾。我到哪儿可
买到香烟?
21
.
There is a
shop on the ground floor
.
一
p>
楼有个商店。
22
.
It
sells
both
Chinese
and
foreign
cigarettes
.在那儿可买到中国香烟和外国
香烟。
23
.
Can I also get
some souvenirs
there
?
也可以买到纪念品吗?
24
.
There is a
counter selling all kinds of
souvenirs<
/p>
.有个柜台出售各种各样的纪念
品。
25
.
Excuse
me
,
where is the restaurant
p>
?
劳驾,请问饭厅在哪儿?
26
.
We
have
Chinese
restaurant
and
a
western
-
style
restaurant
.
Which one do
you
prefer
?我们有中餐厅
和西餐厅,你愿
意去哪个?
27
.
I'd
like
to
try
some
Chinese
food
today
.今天我想尝尝中国菜
酒店英语口语对话
一.概述
在酒店里所使用的英语会话,
基本上是属于
商业英语,
与日常生活会话中所使用的英语
略有不同,较注重礼节。
正式英语通常会让
人误解为极艰深的英语,
其实,只要
套用一
定格式的句子和单词,就可以了。例如:
非正式英语
正式英语
What?s
your
name?
May
I
have
your
name?
您贵姓?
请问您贵姓大名?
Do
you
want
some
tea?
Could
you
like
some tea?
您要喝茶吗?
请问您想喝茶吗?
Over
here,
please.
Could
you
come
this
way please?
这边请。
请您往这边走好吗?
*
不要说
OK,
Sure,
Yeah
等等,而要说<
/p>
Certainly, Sir.
* Hey, uh-huh, Hang on
等等,也不适合在
酒店中使用。
*
别说
“I don?t know
.”
回答
“
不知道
”
是非常不
礼貌的说法。
可以说
“just
a
moment,
please.
I?ll
check
tha
t for you.”
(请
稍候,我来帮您确认)
,
然后请有能力处理的人前来协助。
p>
*
对男性客人,
尊称为
Sir;
面对女性客人时
尊称为
Ms.
在
招
呼
客
人
时
,
最
好
说
“Excuse
me,
Sir(Ms)”,
不要直接称呼
M
r.
或
Ms.
至于称
呼小孩,
可以直接使用
Excuse me
,
但是不
可以直接称呼
b
oy
或
girl.
*
正视对方的眼睛,
以显示出你的信
心和诚
意。但必须注意,注视对方的眼睛,并不是
无理地盯着对
方看。
*
在面对语言不通的外籍人
士时,
一定要多
加利用手势和肢体语言。
但是使用手势时要
特别小心,因为对于不同国家、民族而言,
手势的意义也大不相同。
二
.
基本待客英语
(
一)在正式的英语表现里,
疑问基本句型
可分为下列四种:
p>
1. May I ~
2. Could you ~
3. Would you ~
4. Shall I ~?
只
要理解这四种基本的句型,
就可以处理大
部分业务上的状况。<
/p>
1
.
自己要做什么事时,就使用
May I ~
May I have your name, please?
请问尊姓大名
May I have
your check-out time, please?
请问您什么时候结帐离开?
May I see your passport, please?
请让我看一下您的护照好吗?
May I know your
nationality, please?
请问您的国籍是什么?
2
.
麻烦客人时,可使用
Could you ~
Could you fill out the form, please?
请您填写这张表格好吗?
Could you write that down,
please?
请您写下来好吗?
Could you draft the fax, please?
请您写下传真的草稿好吗?
Could you hold the line,
please?
请不要挂电话好吗?
3
.
询问客
人的喜好或是做什么时,
可使用
Would you ~
Would you like
tea or coffee?
请问您要喝茶还是咖啡?
Would you like to take a taxi?
请问您要搭计程车吗?
Would you mind sitting
here?
请问您介意坐在这里吗?
**
只要在疑问词后加
“Would
you
~”
,就可
以提出大部分的询问。
When would you
like to visit Kunshan?
请问您想要何时参观昆山?
When would you like to have lunch?
请问您想在哪里用餐?
What time would you like
to eat?
请问您想何时用餐?
Who would you like to contact?
请问您想和谁联络?
Which kind of room would
you prefer?
请问您喜欢哪一种房间?
How would you like to settle your bill?
请问您的账单如何处理?
How long would you like to
stay?
请问您要逗留多久?
How many tickets would you
like to buy?
请问您要买几张票?
4
.
在提供建议协助、征求意见时,可使用
Shall I ~
或
Would you like me to do ~?
Shall I draw
the curtains?
请问需要我把窗帘拉上吗?
Shall I draw you a map?
请问要我为您画一张地图吗?
Shall I make the reservation for you?
请问要我为您安排预约吗?
(二)招呼语
Good morning.
(
用于中午以前
)
Good
afternoon.
(
用于中午至下午六点以
前
)
Good evening.
(
用于下午六点过后
)
在这些招呼语的后面接句子,例如:
Good morning, sir. Are you checking-
out?
早上好,先生,请问您要退房吗?
Good
afternoon,
sir.
Welcome
to
LI
JIA
Hotel.
中午好,先生,欢迎光临丽嘉酒店
Good evening, Ms. May I
help you?
晚上好,小姐,请问我能为您服务吗?
后面也可以接上自己酒店名称、部门名称,
如:
Good
morning, sir. This is the Front Desk.
May I help you?
早上好,先生。这里是服务台,请问您需要
服务吗?
(三)回答
1.
一般性的回答
I see, sir.
我明白了,先生。
Certainly, sir.
好的,先生。
2.
请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了,先生。
I am very sorry to have
kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗?
3.
要麻烦客人或是拒绝客人的要求时
拒绝客人时,
不要一口回绝说
p>
“No.”
,
要委婉
一些。
I am
afraid I can?t do that.
不好意思,我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思,先生,麻烦让我过一下
4.
道歉
如果是自己的错就说
“I
am
sorry.”;
如果是
公司的错,就说:
“We
are sorry.”
。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the
inconvenience.
很抱歉造成您的不便。
I would like to apologize for the
mistake.
为这个错误我深致歉意。
5.
客人对自己说
“Thank
you.”
时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您,先生。
Thank you very much.
非常感谢您。
6.
交给客人某些东西时,可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7
.
当客人准备离开时,可以说:
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with
us.
谢谢光临。
8
.当客人的英语难以理解时
面对客人的疑问,
不要只是一味地
傻笑,或
是一直说
Yes,
Yes.
如果听不懂事,要向客
人
提
出
疑
问
,
或
是
先
向
对
方
说
“Just
a
moment, please.”,
然后请求他人协助。
Pardon?
对不起?
Pardon me?
对不起?
I beg your pardon?
对不起请再说一遍好吗?
Could you repeat that, please?
请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,
可以
将不明白的部分重复一遍,如:
Excuse me, sir. Do you
mean you lost your
room
key
?
不好意思,先生,您是说您丢了房间的钥
匙?
电话英语的应对
1
.
接电话
时不可以简单地回答
“Hello”,
而
应报上自己的公司或所属单位的名称。例
如:
“Hello, this is
Information Desk.”
您好,这里是问询处。
“Information
Desk
speaking.
May
I
help
you?”
问询处,请问您要服务吗
?
2.
打错电话时
如果是外线打错时,可以回答:
I am afraid you have the
wrong number.
不好意思,您打错电话了。
This is the LI JIA Hotel, 2234-1156.
这里是丽嘉酒店,电话是
2234
-1156
。
如果是总线转错内线时,可以回答:
This
is
Room
Reservations.
I?ll
transfer
your call to
Restaurant Reservations.
这
里是客房预约处,
我帮您转接到餐厅预约
柜台。
I am afraid this is a
direct line. We can not
transfer
your
call
to
the
Chinese
Restaurant
Could
you
dial
2234-1156,
please.
不好意思,这是直接电话。我们无法为您转
接中式餐厅。请您改拨
2234-1156
好吗?
p>
3.
当负责的工作人员不在时
I am afraid is out at the
moment. He
should be back around 5 p.m.
不好意思,林先生现在外出。
他应
该会在下
午
5
点左右回来。
I
am
afraid
is
on
another
line.
Could you hold the line, please?
不好意思,郝先生正在讲电话。请您在线上
稍侯好吗?
I?ll
tell
him
to
call
you
back
when
he
returns.
他回来时,我会请他回电。
May I have your name and
phone number,
please?
请告诉我您的大名和电话好吗?
4.
当会话结束时
结
束
电<
/p>
话
中
的
对
话
时
,
不
可
以
简
单
说
“bye
-
bye”,
p>
最好说:
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生,不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you
have any further
questions.
如果您有任何其他问题,请和我联络。
三.柜台服务
B=
行李服务员(
< br>Bellman
)
C=
服务员
(Clerk)
H=
客房服务员(
Housekeeping
)
BC=
领班(
Bell
Captain
)
G=
客人(
Guest
)<
/p>
To the Front
Desk.
带客人到柜台
B:
Good
evening,
Ms.
Welcome
to
China-
trust Hotel.
小姐,晚安。欢迎光临中信酒店。
G: Thank you.
谢谢你。
B:
How
many
pieces
of
luggage
do
you
have?
请问您有多少件行李?
G: Just this three.
只有这
3
件。
B:
Two
suitcases
and
one
bag.
Is
that
right?
2
个旅行箱和
1
个手提皮包,这样对吗?
G: Yes. That?s
all.
对,就这些了。
B:
I?ll
show
you
to
the
Front
Desk.
Th
is
way, please.
I?ll put your bags by the post
over
there.
我来带您到柜台,
这边请。我先将您的行李
放在柱子旁边。
G: I see, thanks.
我知道了,谢谢。
B:
A
bellman
will
show
you
to
your
room
when you have finished
checking-in.
当您办好住宿登记时,
行李服务员会带您到
房间。
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
带领客人至客房
酒店常用英语口语:
表示道歉酒店常用英语
口语一百句:表示道歉
< br>
Apologies
表示道歉
酒店常用英语口语(一)
37
、
I?m
sorry
,
sir
(
madam
)
。
对不起,先生(小姐)
。
38
、
I?m very
sorry.
非常抱歉。
39
、
I?m sorry to
trouble you.
对不起打扰你了。
40
、
I?m
sorry
to
have
taken
so
much
of
your time.
对不起占用你太多时间了。
41
、
I?m sorry to
have kept you waiting
。
对不起让你久等。
酒店常用英语口语(二)
42
、
Excuse me for
interrupeing you.
原谅我打挠你了。
43
、
I hope you?ll
forgive me.
我希望你能原谅我。
Answers
to Apology
(对道歉语的应答)
44
、
It doesn?t
matter.
没关系。
45
、
It?s
nothing.
没什么。
46
、
Never mind.
别放在心上。
酒店常用英语口语(三)
47
、
That?s
nothing.
没什么。
48
、
Don?t bother
about that.
别再想它。
49
、
Don?t worry
about it.
别担心。
50
、
Don?t
apologize
,
It was
my fault.
别道歉,这是我的错。
Good wishes
(良好祝愿)
51
、
Have a good
time
!
祝你们玩得愉快!
酒店常用英语口语:前厅部用语
(
1
)
Have you a
reservation
?
您预订过吗?
(
2
)
May I have your name and room
number
?
您能告诉我您的名字与房间号码吗?
(
3
)
Here is your room key.
给您房间钥匙。
(
4
)
Please pay at the cashier's desk
over there.
请去那边帐台付款。
(
5
)
Are these your
baggage
?
May
I take them for
you
?
这些是您的行李吗?我来帮您拿,好
吗?
(
6
)
I'm afraid our hotel is fully booked
on that date.
对不起,我们饭店那一天的客房全部
订满了。
(
7
)
Your room is confirmed for that
day. We look forward to serving you.
您要的
那一日房间已经确认了。我们
期待着为您服务。
(
8
)
I'll cancel Mr Bell's reservation
from February 27th for three nights.
我将取
消
BELL
先生从
2
< br>月
27
日开始
3
个晚上的预订。
(
9
)
May I reconfirm your departure
date
?
我可以再次确认您的离店日期吗?
(
10
)
I'm sorry
,
madam. We don't
have any
vacancy at the moment.
对不起,小姐,我们现在没有空房间。
(
12
)
How many pieces of luggage do
you have
?
请问您有几件行李?
(
13
)
Is
there
anything
valuable
or
breakable in your
bag
?
您包里有贵重或易碎物品吗?
(
14
)
You
can
get
your
money
changed at the cashier's Desk..
您可以去收款处兑换钱。
(
15
)
Could you take a message for
her
,
please
?
你能不能为我给她留信口信?
(
16
)
Just a moment
,
please
,
sir.
I'll put you through.
请稍等一下,先生。
我马上为您接通。
(
17
)
For outside
calls
,
please
press
9 first and when you hear the
dialing tone
,
press the number you
want.
打外线
请先按
9
,听到声响后再按您
所要的号
码。
(
18
)
How
would
you
like
to
make
payment
,
sir.
先生,请问您将如何付款?
(
19
)
Here
is
your
change
and
receipt
,
sir. I'll send a bellman up to get
your luggage.
先生,这是您的找钱和收据。我马上
叫行李员上去取您的行李。
(
20
)
The rate of your room will be
paid
by
your
host
unit
while
the
others
should
be at your expense.
您的房费将由接待单位支付,
而杂费则
应由您自己付
。
(
21
)
How
many
copies
do
you
need
?
您要复印几份?
(
22
)
Can
you
give
me
your
fax
number
,
sir
?
请您告诉我您的传真号码好吗?
(
23
)
When can I pick it
up
?
我什么时间能取?
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