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酒店与接待常用英语口语

作者:高考题库网
来源:https://www.bjmy2z.cn/gaokao
2021-02-18 03:48
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2021年2月18日发(作者:attendance)


酒店客房英语



Sentences


Housekeeping. May I come in?


我是客房服务部的,可以进来吗?



When would you like me to do your room,


sir?


先生,您希望我什么时间来给您打扫房间

< p>
呢?



You can do it now if you like.


如果你愿意,现在就可以。



I would like you to go and get me a flask of


hot water.


我想请你给我拿一瓶开水来。



I'm sorry that your flask is empty.


很抱歉您的水壶空了。



May


I


do


the


turn-down


service


for


you


now?


现在可以为您收拾房间了吗?



Oh, thank you. But you see, we are having


some friends over.


噢,


谢谢。


但你知道我们邀请了一些朋友过


来聚聚。



Could you come back in three hours?


你能不能过


3


小时再来 整理?



Certainly, madam. I'll let the overnight staff


know.


当然可以,女士。我会转告夜班服务员。



Would you tidy up a bit the bathroom




请整理一下浴室好吗?



I've just taken a bath and it is quite a mess


now.


我刚洗了澡,那儿乱糟糟的。



Besides,


please


bring


us


a


bottle


of


just


boiled water.


此外,请给我们带瓶刚烧开的水来。



It's


growing


dark.


Would


you


like


me


to


draw the curtains for you?


天黑下来了,要不要拉上窗帘?



Is there anything I can do for you?


还有什么事要我做吗?



I'm always at your service.


乐意效劳。



Dialogue A


A: Housekeeping. May I come in?


B: Yes, please.


A:


When


would


you


like


me


to


do


your


room, sir?


B: You can do it now if you like. I was just


about


to


go


down


for


my


breakfast


when


you came. But before you start, would you


do this for me?


A: Yes, what is it?


B: I would like you to go and get me a flask


of


hot


water.I


need


some


hot


water


to


wash down medicine after breakfast.


A: I'm sorry that your flask is empty. I'll go


and


get


you


an-other


flask


that's


full


at


once.


B: Thank you.


Dialogue B


(The Turn- down Service)


A: Good evening, madam and sir. May I do


the turn down service for you now?


B:


Oh,


thank


you.


But


you


see,


we


are


having some friends over. We're going to


have a small party here in the room. Could


you come back in three hours?


A:


Certainly,


madam.


I'll


let


the


overnight


staff know. They will come then.


B: That's fine. Well, our friends seem to be


a


little


late.


Would


you


tidy


up


a


bit


the


bathroom? I've just taken a bath and it is


quite


a


mess


now.


Besides,


please


bring


us a bottle of just boiled water. We'd treat


our guests to typical Chinese tea.


A:


Yes,


madam.


I'll


bring


in


some


fresh


towels together with the drinking water.


B: OK.


A:


(Having


done


all


on


request)


It's


growing dark. Would you like me to draw


the curtains for you, sir and madam?


C: Why not? That would be so cozy.


A: May I turn on the lights for you?


C: Yes, please. I'd like to do some reading


while waiting.


A: Yes, sir. Is there anything


I can


do


for


you?


C:


No


more.


You're


a


smart


girl


indeed.


Thank you very much.


A: I'm always at your service. Goodbye, sir


and madam, and do have a very pleasant


evening.


Words and Expressions


flask n.


长颈瓶,热水瓶



overnight a.


终夜的,一夜间的



cozy a.


舒适的,温暖的



service n.


服务,帮助





前台接待常用英语口语



酒店


前厅接待


常用的


27


句 英语口语!



1



I'd


like


to


book


a


double


room


for


Tuesday next week


.下周二我想订一个双


人房间。



2



What's


the


price


differe nce


?两种房间


的价格有什么不同?



3



A double room with a front view is 140


dollars per night



one with a rear view is


115 dollars per night



一间双人房朝阳面的


每晚


140


美元,背阴面的每晚


115


美元。

< br>


4



I think I'll take the one with a front view


then


.我想我还是要阳面的吧。



5



How long will you be staying


?您打算住


多久?



6



We'll be leaving Sunday morning


.我们


将在星 期天上午离开。



7



And we look forward to seeing you next


Tuesday

< p>
.我们盼望下周二见到您。



8



I'd like to book a single room with bath


from


the


after-noon


of


October


4


to


the


morning of October 10


.我想订一个带洗澡


间的单人房间,


10



4


日下午到


10



10


日上午用。


9



We do have a single room available for


those dates




我们确实有一个单间,在这段时间可以用。



10




What is the rate




please


?请问房费


多少?



11



The current rate is




50 per night


.现


行房费 是


50


美元一天。



12




What services come with that


?这个


价格包括哪些服务项目呢?



13



That sounds not bad at all




I'll take


it


.听起来还 不错。这个房间我要了。



P>14




By the way




I'd like a quiet room


away from the street if the is possible




顺便说一下,< /p>


如有可能我想要一个不临街的


安静房间。



15



Welcome to our hotel


.欢迎光临。



16



So you have got altogether four pieces


of

baggage


?您一共带了


4


件 行李,是不


是?



17




Let me have a check again


.让我再


看一下。



18



The


Reception


Desk


is


straight


ahead


.接待处就在前面。



19



After you




please


.你先请。



20



Excuse me




where can I buy some


cigarettes


?劳驾。我到哪儿可 买到香烟?



21



There is a shop on the ground floor




楼有个商店。



22



It


sells


both


Chinese


and


foreign


cigarettes


.在那儿可买到中国香烟和外国


香烟。



23



Can I also get some souvenirs there



也可以买到纪念品吗?



24



There is a counter selling all kinds of


souvenirs< /p>


.有个柜台出售各种各样的纪念


品。



25



Excuse me



where is the restaurant



劳驾,请问饭厅在哪儿?



26



We


have


Chinese


restaurant


and


a


western



style restaurant



Which one do


you


prefer


?我们有中餐厅 和西餐厅,你愿


意去哪个?



27



I'd


like


to


try


some


Chinese


food


today


.今天我想尝尝中国菜



酒店英语口语对话





一.概述



在酒店里所使用的英语会话,


基本上是属于


商业英语,


与日常生活会话中所使用的英语


略有不同,较注重礼节。


正式英语通常会让


人误解为极艰深的英语,


其实,只要 套用一


定格式的句子和单词,就可以了。例如:



非正式英语



正式英语



What?s


your


name?


May


I


have


your


name?


您贵姓?



请问您贵姓大名?



Do


you


want


some


tea?


Could


you


like


some tea?


您要喝茶吗?



请问您想喝茶吗?



Over


here,


please.


Could


you


come


this


way please?


这边请。



请您往这边走好吗?




*


不要说


OK,


Sure,


Yeah


等等,而要说< /p>


Certainly, Sir.



* Hey, uh-huh, Hang on


等等,也不适合在


酒店中使用。



*


别说


“I don?t know .”


回答



不知道


是非常不


礼貌的说法。



可以说


“just


a


moment,


please.


I?ll


check


tha


t for you.”


(请 稍候,我来帮您确认)



然后请有能力处理的人前来协助。




*


对男性客人,


尊称为


Sir;


面对女性客人时


尊称为


Ms.





< p>







“Excuse


me,


Sir(Ms)”,


不要直接称呼


M r.



Ms.


至于称


呼小孩,


可以直接使用


Excuse me

< p>


但是不


可以直接称呼


b oy



girl.



*


正视对方的眼睛,


以显示出你的信 心和诚


意。但必须注意,注视对方的眼睛,并不是


无理地盯着对 方看。



*


在面对语言不通的外籍人 士时,


一定要多


加利用手势和肢体语言。


但是使用手势时要


特别小心,因为对于不同国家、民族而言,


手势的意义也大不相同。





.


基本待客英语



( 一)在正式的英语表现里,


疑问基本句型


可分为下列四种:




1. May I ~



2. Could you ~



3. Would you ~



4. Shall I ~?



只 要理解这四种基本的句型,


就可以处理大


部分业务上的状况。< /p>




1




自己要做什么事时,就使用


May I ~


May I have your name, please?


请问尊姓大名



May I have your check-out time, please?



请问您什么时候结帐离开?




May I see your passport, please?



请让我看一下您的护照好吗?




May I know your nationality, please?



请问您的国籍是什么?




2




麻烦客人时,可使用


Could you ~


Could you fill out the form, please?



请您填写这张表格好吗?




Could you write that down, please?



请您写下来好吗?




Could you draft the fax, please?



请您写下传真的草稿好吗?




Could you hold the line, please?



请不要挂电话好吗?



3




询问客 人的喜好或是做什么时,


可使用


Would you ~




Would you like tea or coffee?



请问您要喝茶还是咖啡?




Would you like to take a taxi?



请问您要搭计程车吗?




Would you mind sitting here?



请问您介意坐在这里吗?







**


只要在疑问词后加


“Would


you ~”


,就可


以提出大部分的询问。





When would you like to visit Kunshan?



请问您想要何时参观昆山?




When would you like to have lunch?



请问您想在哪里用餐?




What time would you like to eat?



请问您想何时用餐?




Who would you like to contact?



请问您想和谁联络?




Which kind of room would you prefer?



请问您喜欢哪一种房间?




How would you like to settle your bill?



请问您的账单如何处理?




How long would you like to stay?



请问您要逗留多久?




How many tickets would you like to buy?



请问您要买几张票?





4




在提供建议协助、征求意见时,可使用


Shall I ~



Would you like me to do ~?




Shall I draw the curtains?



请问需要我把窗帘拉上吗?




Shall I draw you a map?



请问要我为您画一张地图吗?




Shall I make the reservation for you?



请问要我为您安排预约吗?





(二)招呼语




Good morning. (


用于中午以前


)



Good


afternoon.


(


用于中午至下午六点以



)



Good evening. (


用于下午六点过后


)



在这些招呼语的后面接句子,例如:




Good morning, sir. Are you checking- out?



早上好,先生,请问您要退房吗?




Good


afternoon,


sir.


Welcome


to


LI


JIA


Hotel.



中午好,先生,欢迎光临丽嘉酒店




Good evening, Ms. May I help you?



晚上好,小姐,请问我能为您服务吗?




后面也可以接上自己酒店名称、部门名称,


如:




Good morning, sir. This is the Front Desk.


May I help you?



早上好,先生。这里是服务台,请问您需要


服务吗?





(三)回答





1.


一般性的回答




I see, sir.



我明白了,先生。




Certainly, sir.



好的,先生。





2.


请对方再等一会儿




Just a moment, please.



请稍等。




Thank you for waiting.



您久等了,先生。




I am very sorry to have kept you waiting.



很抱歉让您久等了。




Could you wait a little longer, please?



请您稍候好吗?





3.


要麻烦客人或是拒绝客人的要求时




拒绝客人时,


不要一口回绝说


“No.”



要委婉


一些。




I am afraid I can?t do that.




不好意思,我恐怕没办法那样做。




Excuse me, sir. Please let me pass.



不好意思,先生,麻烦让我过一下



4.


道歉




如果是自己的错就说


“I


am


sorry.”;


如果是


公司的错,就说:


“We are sorry.”





I am very sorry for the delay.



很抱歉延误了时间




I am very sorry for the inconvenience.



很抱歉造成您的不便。




I would like to apologize for the mistake.



为这个错误我深致歉意。




5.


客人对自己说


“Thank you.”


时回答




You are welcome.



不客气。




Thank you, sir.



谢谢您,先生。




Thank you very much.



非常感谢您。





6.


交给客人某些东西时,可以说




Here you are.



您要的东西在这里。




Here is your room key.



这是您的房间钥匙。




Here it is.



这是您的东西。





7




当客人准备离开时,可以说:




Have a nice day.



祝您有美好的一天。




Please enjoy your stay



祝您住宿愉快。




We hope to see you again soon.



希望不久能再次见到您。




Thank you for staying with us.



谢谢光临。





8


.当客人的英语难以理解时




面对客人的疑问,


不要只是一味地 傻笑,或


是一直说


Yes,


Yes.


如果听不懂事,要向客



< p>











“Just


a


moment, please.”,


然后请求他人协助。




Pardon?



对不起?




Pardon me?



对不起?




I beg your pardon?



对不起请再说一遍好吗?




Could you repeat that, please?



请您重复一遍好吗?




若是不敢肯定对方所说的部分内容时,

可以


将不明白的部分重复一遍,如:




Excuse me, sir. Do you mean you lost your


room key





不好意思,先生,您是说您丢了房间的钥


匙?



电话英语的应对







1




接电话 时不可以简单地回答


“Hello”,



应报上自己的公司或所属单位的名称。例


如:




“Hello, this is Information Desk.”




您好,这里是问询处。




“Information


Desk


speaking.


May


I


help


you?”




问询处,请问您要服务吗


?




2.


打错电话时




如果是外线打错时,可以回答:




I am afraid you have the wrong number.



不好意思,您打错电话了。




This is the LI JIA Hotel, 2234-1156.



这里是丽嘉酒店,电话是


2234 -1156





如果是总线转错内线时,可以回答:




This


is


Room


Reservations.


I?ll


transfer


your call to Restaurant Reservations.



这 里是客房预约处,


我帮您转接到餐厅预约


柜台。




I am afraid this is a direct line. We can not


transfer


your


call


to


the


Chinese


Restaurant


Could


you


dial


2234-1156,


please.



不好意思,这是直接电话。我们无法为您转


接中式餐厅。请您改拨


2234-1156


好吗?





3.


当负责的工作人员不在时




I am afraid is out at the moment. He


should be back around 5 p.m.



不好意思,林先生现在外出。


他应 该会在下



5


点左右回来。

< p>



I


am


afraid



is


on


another


line.


Could you hold the line, please?



不好意思,郝先生正在讲电话。请您在线上


稍侯好吗?




I?ll


tell


him


to


call


you


back


when


he


returns.



他回来时,我会请他回电。




May I have your name and phone number,


please?



请告诉我您的大名和电话好吗?





4.


当会话结束时






电< /p>









< p>






“bye


-


bye”,


最好说:




Thank you for calling.



感谢您的来电。




You are welcome, sir.



先生,不客气。




We look forward to hearing from you.



我们静候您的佳音。




Please contact me if you have any further


questions.



如果您有任何其他问题,请和我联络。



三.柜台服务





B=


行李服务员(

< br>Bellman





C=


服务员



(Clerk)



H=

< p>
客房服务员(


Housekeeping





BC=


领班(


Bell Captain





G=


客人(


Guest


)< /p>




To the Front Desk.




带客人到柜台





B:


Good


evening,


Ms.


Welcome


to


China- trust Hotel.



小姐,晚安。欢迎光临中信酒店。




G: Thank you.



谢谢你。




B:


How


many


pieces


of


luggage


do


you


have?



请问您有多少件行李?




G: Just this three.



只有这


3


件。




B:


Two


suitcases


and


one


bag.


Is


that


right?



2


个旅行箱和


1


个手提皮包,这样对吗?




G: Yes. That?s all.




对,就这些了。




B:


I?ll


show


you


to


the


Front


Desk.


Th


is


way, please. I?ll put your bags by the post


over there.



我来带您到柜台,


这边请。我先将您的行李


放在柱子旁边。




G: I see, thanks.



我知道了,谢谢。




B:


A


bellman


will


show


you


to


your


room


when you have finished checking-in.



当您办好住宿登记时,


行李服务员会带您到


房间。




G: OK. Fine.



好极了。




B: Please enjoy your stay.



祝您住宿愉快。





Taking a guest to the room




带领客人至客房



酒店常用英语口语:


表示道歉酒店常用英语


口语一百句:表示道歉

< br>


Apologies


表示道歉



酒店常用英语口语(一)



37



I?m sorry



sir



madam





对不起,先生(小姐)




38



I?m very sorry.



非常抱歉。



39



I?m sorry to trouble you.



对不起打扰你了。



40



I?m


sorry


to


have


taken


so


much


of


your time.


对不起占用你太多时间了。



41



I?m sorry to have kept you waiting




对不起让你久等。



酒店常用英语口语(二)



42



Excuse me for interrupeing you.


原谅我打挠你了。



43



I hope you?ll forgive me.



我希望你能原谅我。



Answers to Apology


(对道歉语的应答)



44



It doesn?t matter.



没关系。



45



It?s nothing.



没什么。



46



Never mind.


别放在心上。



酒店常用英语口语(三)



47



That?s nothing.



没什么。



48



Don?t bother about that.



别再想它。



49



Don?t worry about it.



别担心。



50



Don?t apologize




It was my fault.


别道歉,这是我的错。



Good wishes


(良好祝愿)



51



Have a good time




祝你们玩得愉快!



酒店常用英语口语:前厅部用语




1




Have you a reservation






您预订过吗?






2




May I have your name and room


number







您能告诉我您的名字与房间号码吗?






3




Here is your room key.





给您房间钥匙。






4




Please pay at the cashier's desk


over there.





请去那边帐台付款。






5




Are these your baggage




May


I take them for you







这些是您的行李吗?我来帮您拿,好


吗?






6




I'm afraid our hotel is fully booked


on that date.





对不起,我们饭店那一天的客房全部


订满了。






7




Your room is confirmed for that


day. We look forward to serving you.





您要的 那一日房间已经确认了。我们


期待着为您服务。






8




I'll cancel Mr Bell's reservation


from February 27th for three nights.





我将取 消


BELL


先生从


2

< br>月


27


日开始


3


个晚上的预订。






9




May I reconfirm your departure


date







我可以再次确认您的离店日期吗?






10




I'm sorry




madam. We don't


have any vacancy at the moment.





对不起,小姐,我们现在没有空房间。






12




How many pieces of luggage do


you have







请问您有几件行李?






13




Is


there


anything


valuable


or


breakable in your bag







您包里有贵重或易碎物品吗?






14




You


can


get


your


money


changed at the cashier's Desk..





您可以去收款处兑换钱。






15




Could you take a message for


her




please







你能不能为我给她留信口信?






16




Just a moment




please




sir.


I'll put you through.





请稍等一下,先生。


我马上为您接通。






17




For outside calls




please press


9 first and when you hear the dialing tone




press the number you





want.





打外线 请先按


9


,听到声响后再按您


所要的号 码。






18




How


would


you


like


to


make


payment




sir.





先生,请问您将如何付款?






19




Here


is


your


change


and


receipt




sir. I'll send a bellman up to get


your luggage.





先生,这是您的找钱和收据。我马上


叫行李员上去取您的行李。






20




The rate of your room will be


paid


by


your


host


unit


while


the


others


should be at your expense.




您的房费将由接待单位支付,


而杂费则


应由您自己付 。






21




How


many


copies


do


you


need







您要复印几份?






22




Can


you


give


me


your


fax


number




sir






请您告诉我您的传真号码好吗?






23




When can I pick it up







我什么时间能取?


-


-


-


-


-


-


-


-



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