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After Sales Service Commitment
Free terms of service:
1.
The
company
of
Suzhou
HZS-Nanosurf
Nanotechnology
takes
the
quality
assurance and lifelong maintenance
system for its saled equipments, the guarantee
period is 12 months,the calculated date
begins since the contract is valid or signed;
2.
If the
equipment is out of wok under the normal using
condition, the company of
Suzhou
HZS-Nanosurf
Nanotechnology
identified
it
as
the
product
itsself
problm,and
without
any
damages
in
appearance,
the
company
will
replace
the
same
style and specification product for you since the
contract was signed within
the 6
months;
3.
The
product which is in the period of warranty still
continues to enjoy the rest of
the
guarantee deadline, becaues of the same
repaired fault, the product
which is
out of
the guarantee could enjoy extra 6 months warranty
services;
4.
The
company
will
provides
the
same
specification
for
you
to
use
during
the
maintenance
period.
when
the
real
maintenance
period
of
the
customer
’
s
whole
machine or parts may
be more than 30 day in the warranty period,;
5.
The company
will upgrade the latest edition of driver
procedure, on-line control
software
system, offline analysis software in the use of
the years;
6.
Provide
the
new
user
with
the
experimental
guide,
instrument
operation
instruction , the electronic text of
training course;
7.
To provide the laboratory construction
and the layout scheme;
8.
Provide the lifelong sample testing and
counseling;
9.
Provide three days operational training
of the product;
10.
Provide a special experiment tool;
11.
Instant
warranty response, the company will provide the
complete solution within
one day after
the customer take the warranty guarantee,and
willsolve it in a week,
the
professional
engineers
were
sent
to
customer
site
for
the
maintenance
and
replacement
(not
charge
in
the
warranty
period)
when
the
product
has
the
itself
problem;
The terms of service in charge
whole
machine
or
parts
were
damaged
beyond
the
warranty
period,
the
company
will
charges
the
cost
and
service
fee
after
the
equipment
was
repaired
or
replaced;
company
of
Suzhou
HZS-Nanosurf
Nanotechnology
will
provides
others
products
or
accessories
with
eighty
percent
discount
in
according
with
the
actual
market
purchase price;
se the
experimental material, samples for the customer.
Installation, debugging
scheme
inspection
T
he
supplier’
s
engineers
and
buyer's
personnel
to
unpack,
and
inspect
the
whole
machine
and
accessories
in
according
with
the
contract
requirements,
it
is
the
company
’
s
duty
to
the
losses
of
transportation
and
parts
whenthe
instrument
equipment
arrived
at
their
using
party
issues
the
elevant
receiving
certificate after qualified.
lation
Instrument
equipment
installation
by
the
supplie’
s
engineer
for
site
installation,
the
buyer
’
s personnel
to provide the necessary assistance. The
supplier
’
s engineers have
the obligations to explain the
instrumental installation , the steps of
deconstructs, the
notes and safety
knowledge. Because of the
buyer
’
s careless,the parts
are broken,the
company will charges
relevant fees from the buyer for changing damaged
parts.
3.
Debugging
The supplier
’
s
engineers should take the responsible for the
debugging of Instrument
and
equipment,the
user
should
register
the
computer
software
or
provider
the
ID
number abide by the mannual, and all
the performance indicators should be tested in
accordance with contract when debugged.
4.
Calibration
The supplier
’
s
engineers and the buyer to complete the
calibration of the equipment
and
instrument,
and
the
buyer
’
s
personel
must
master
the
technical
theory
of
calibration .
5.
Training
The supplier
’
s
engineers provide with the three days of technical
training. The buyer
should
previously
appoint
two
men
to
familiar
the
contents
of
instruction,
training
course by the supplier engineer explain
theory knowledge, the instrument operation,
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