售后服务承诺翻译11

After Sales Service Commitment

Free terms of service:

1.

The

company

of

Suzhou

HZS-Nanosurf

Nanotechnology

takes

the

quality

assurance and lifelong maintenance system for its saled equipments, the guarantee

period is 12 months,the calculated date begins since the contract is valid or signed;

2.

If the equipment is out of wok under the normal using condition, the company of

Suzhou

HZS-Nanosurf

Nanotechnology

identified

it

as

the

product

itsself

problm,and

without

any

damages

in

appearance,

the

company

will

replace

the

same style and specification product for you since the contract was signed within

the 6 months;

3.

The product which is in the period of warranty still continues to enjoy the rest of

the guarantee deadline, becaues of the same

repaired fault, the product

which is

out of the guarantee could enjoy extra 6 months warranty services;

4.

The

company

will

provides

the

same

specification

for

you

to

use

during

the

maintenance

period.

when

the

real

maintenance

period

of

the

customer

’

s

whole

machine or parts may be more than 30 day in the warranty period,;

5.

The company will upgrade the latest edition of driver procedure, on-line control

software system, offline analysis software in the use of the years;

6.

Provide

the

new

user

with

the

experimental

guide,

instrument

operation

instruction , the electronic text of training course;

7.

To provide the laboratory construction and the layout scheme;

8.

Provide the lifelong sample testing and counseling;

9.

Provide three days operational training of the product;

10.

Provide a special experiment tool;

11.

Instant warranty response, the company will provide the complete solution within

one day after the customer take the warranty guarantee,and willsolve it in a week,

the

professional

engineers

were

sent

to

customer

site

for

the

maintenance

and

replacement

(not

charge

in

the

warranty

period)

when

the

product

has

the

itself

problem;

The terms of service in charge

whole

machine

or

parts

were

damaged

beyond

the

warranty

period,

the

company

will

charges

the

cost

and

service

fee

after

the

equipment

was

repaired

or

replaced;

company

of

Suzhou

HZS-Nanosurf

Nanotechnology

will

provides

others

products

or

accessories

with

eighty

percent

discount

in

according

with

the

actual

market purchase price;

se the experimental material, samples for the customer.

Installation, debugging scheme

inspection

T

he

supplier’

s

engineers

and

buyer's

personnel

to

unpack,

and

inspect

the

whole

machine

and

accessories

in

according

with

the

contract

requirements,

it

is

the

company

’

s

duty

to

the

losses

of

transportation

and

parts

whenthe

instrument

equipment

arrived

at

their

using

party

issues

the

elevant

receiving

certificate after qualified.

lation

Instrument

equipment

installation

by

the

supplie’

s

engineer

for

site

installation,

the

buyer

’

s personnel to provide the necessary assistance. The supplier

’

s engineers have

the obligations to explain the instrumental installation , the steps of deconstructs, the

notes and safety knowledge. Because of the buyer

’

s careless,the parts are broken,the

company will charges relevant fees from the buyer for changing damaged parts.

3.

Debugging

The supplier

’

s engineers should take the responsible for the debugging of Instrument

and

equipment,the

user

should

register

the

computer

software

or

provider

the

ID

number abide by the mannual, and all the performance indicators should be tested in

accordance with contract when debugged.

4.

Calibration

The supplier

’

s engineers and the buyer to complete the calibration of the equipment

and

instrument,

and

the

buyer

’

s

personel

must

master

the

technical

theory

of

calibration .

5.

Training

The supplier

’

s engineers provide with the three days of technical training. The buyer

should

previously

appoint

two

men

to

familiar

the

contents

of

instruction,

training

course by the supplier engineer explain theory knowledge, the instrument operation,