售后服务部机构设置

解答用户提出的各种空调知识

（使用、

保养、< /p>

维护、

维修），并作好用户投诉和处理结果记录，对不能及时解决 的问题，应及时向相

关部门反馈，并在规定时限内答复用户。

10

、核对每天受理和维修的机组是 否准确无误，填写维修报表。

11

、执行各项规章制度和服务标准，分清职责，责任到人。

12

、认真组织维护人员，作好维护计划，努力完成计划内的维护任 务，做到今天

的工作，绝不放到明天完成。

13

、

执行 安全规章制度，

制定安全措施，

严格维护流程，

确保安全生产无事故。

1 4

、

加强维修场地的管理，

及时发现和 处理维修过程中出现的问题和隐患，

严格

维修流程，做到万无一 失。

三、售后服务部

组织架构

四、售后服务部的职务体系

（一）、售后服务部的岗位设置及人员配置的原则

1

、售后服务部的岗位设置遵循权责 对等、目标明确的原则，严格按照组织结构

图中的职能划分进行岗位设置。

2

、售后服务部的人员 编制根据公司发展规模，设计合理管理幅度，依据管理成

本领先的原则进行配置。

（二）、售后服务部的组织设置

eaders

driving a ve

hicle

accide

nt caused

by roa

d accide

nts, 1, 1 pe

opl

e killed a

nd

direct e

conomi

c losses am

ounting to more t

han

100,000 yua

n. T

hird,

high efficie

ncy a

nd l

ow cost of the

bus. Survey

s show that, t

he operating

cost

s of taxis for the 8200/... Is a fundamental

priority of the

reform, it is a difficult

probl

em that must be solv

ed i

n the reform pr

oce

ss. Cl

early, t

he post consumpti

on average

s three years

before a

s a base and fine

-tuned

on the basi

s of thi

s singl

e practi

ces m

ust be im

proved. Improveme

nts to a

dhere to three

principl

es: first, under the ex

isti

ng policy pr

ovisi

ons

appr

oved for public

servants '

duty

consum

ption

standards,

cali

bration, i

s not contrary to policy. Se

cond, a

ccording t

o the l

ocal financial situati

on a

nd

people's

sustai

nability,

public servants ' duty consum

pti

on sta

ndar

ds approve

d, both fina

nci

al reach, and people pa

ssing t

hrough. T

hird, a

ccordi

ng to the operati

onal

needs of civil

servant

s responsible for a

uthorize

d public

servant

s ' duty

consum

ption standards,

bot

h

high a

nd l

ow positions,

but al

so t

he nat

ure of the

work a

nd the workl

oad.

In reform of method Sha

ng, a

ppr

oved

civil serva

nts positions

consum

ption standard to

big unified, a

nd small

disperse

d

ble, that m

ost positions

consum

ption project should a

ccordi

ng to policy

provi

des

proposed unified

standard, consider t

o ranks,

and units and the

work task

of difference

s sex,

unified

of standard should

has el

astic

of and

dynami

c of, makes regions, a

nd

unit

s in impl

ementation unified sta

ndar

d Shi

has must

of flexible di

sposal right

; but since set

of standard must after fina

ncial

, and

audit, sector

audit appr

oved

Hou to impleme

ntation. (C) reform package.

Public

servants '

duty

consum

ption

elasticity of consumption to limit consumpti

on, t

urni

ng mess i

nto kitchen

after dinner, foll

ow the civil servant wit

h a how to

use

personal title subsidie

s, or

how to manage a

personal

dut

y consumpti

on

use

of subsidi

es. T

herefore, w

e must esta

blish and perfe

ct with

public servants '

duty consumpti

on

monetization reform support of the

series

of governance systems such as t

he civil

service examination of responsi

bility, sy

stem, low fault i

nvestigation system, the re

port

said.

Whi

le ot

her measures to kee

p up.

Discipline i

nspecti

on a

nd supervision orga

ns, fina

nci

al, auditing

departme

nts shoul

d stre

ngthe

n supervisi

on a

nd i

nspecti

on

of

public

servant

s ' duty

consum

ption moneti

zation reform

progress, to stre

ngthe

n the reform

of public servants '

duty c

onsumpti

on m

onetizati

on sy

stem, measure

s to develop and monitor the im

plementati

on of i

nspecti

on,

not consumpti

on a

s requi

red, even

shifting

consumer

be

havior to st

op,

serious

case

s to deal with. Three i

dea

s, publi

c serva

nts ' duty consumption monetization reform of politics, the e

conomy and the

dee

pening of the reform, publi

c servant

s ' duty consumption as somew

here betw

een a reform al

so

demonstrated its im

portance a

nd

urgency. First of all,

civil servants e

spe

cially party and

Gover

nment lea

ders a

nd

public

servants '

duty

consumpti

on t

here are big

drawba

cks.

NPC

deputies a

nd

CPPCC members and the

broad ma

sses are

concer

ne

d about. Se

condly, the

positi

on-related

consum

ption of civil serva

nts has be

en sw

ept by fina

nce, consumer, regardl

ess

of cost, extravagance and waste i

n the civi

l service position- relate

d consumpti

on, a

buse, corruption a

nd em

bezzlement, corruption is important. Then,

under the

conditions

of market econom

y, how to

reform the existing civil duty consumption manageme

nt, expl

ores a source to preve

nt and cur

b the

post

consum

ption

corr

upti

on way, is currently a major i

ssue faced

by honest w

ork.

Recently, I conducted re

search on t

his issue

, this pr

obl

em on some humble

opi

nions. First, the exi

sting publ

ic servant

s ' duty consumpti

on t

he main pr

oblem

s see

n from the investigati

on and reasons, in re

cent years, public

servants '

duty consumpti

on caused by t

he abuse

s and not a

person of integrit

y, is one of the major pr

oblems i

n the

party in Government

, its operation

order

have a negative effect on the party a

nd Governme

nt organs, seri

ously

damaging the image of the party a

nd the Gover

nment,

undermini

ng

the relationshi

p betw

een

party and the masses, effect,

ope

ning

up a

nd e

conomi

c construction. From I County in re

cent years

of governa

nce

situati

on see, positi

ons

consumption in the produced

of

nome

non rendering four

a features: a i

s positions

consumpti

on

system lost has due of bindi

ng, right is greater t

han r

ules, a

nd rig

ht is greater tha

n method of phenomenon mor

e highl

ight; II i

s in

positions consumpti

on in t

he Camera

Obscura operation,

usi

ng terms, will

positi

ons consumption into

has

personal

consum

ption, will corporate points to i

nto personal points t

o, makes positions consumption in

some aspe

cts ha

s into

positions enjoy and self

-deal

ing of mea

ns; thr

ee is to

positions consumpti

on for name

, fraud, false impersonator, Trend

of negative corruption

phenome

na such as

corruption and misappropriation; four

palaces, foll

ow the fashion, rivalries, wasteful, a

nd post consumpti

on

became a

symbol

of showing

off their indivi

dual ca

pacitie

s. Ca

use

d by

public servants ' duty

consumpti

on

of many

nome

non i

n whi

ch

people reflect t

he bigge

st problems are: (a) the official

car problems.

Mainly i

n three a

spe

cts:

one i

s the larger buse

s cost expenditure. Accordi

ng to statisti

cs, until November 2003, XX County townshi

p De

partment bus 159

cars, w

hich de

partme

nt owns the bus 145 vehi

cles,

and

showed a

n increasi

ng trend. Fina

ncial ex

penses cost per bus per year to

35,000 yuan, and in fact every cost up to 50,000 yua

n. Some

unit

s also

hiring temporary drivers a

nd ex

penditure

on wages a

nd

subsidi

es.

Nece

ssary to

p a car

nda

nts

ading to larger expenses. Se

cond, gongchesiy

ong br

eed

unhealthy tende

ncie

s. Some people beli

eve that now some bus drivers

use

one

-thir

d, one-t

hird lea

ding

private one-thir

d used for official

pur

poses. S

ome public

servants, especially le

adi

ng officials mot

oring,

cars for private purpose

s, violati

ng the self-disci

pline regulati

ons, a

nd ev

en lea

d to traffic acci

dent

s. Accor

ding to statisti

cs from related

departme

nts,

since 2004, t

he correct inve

stigation i

n our County serv

es ne

arly 30 cars for

private pur

poses,

only the first half of this year,

cars for private purpose

s or

1

、售后服务部设经理一名，负责部门的日常工作安排与审理， 和协作部门的协

调工作及向上级工作汇报，

部门预算的制定及预 算执行的追踪和监督，

并且负责

所有客服中心及售后服务工程师 的教育培训工作，

并进行审核，

对于合格的客服

中心及培训合格的售后服务工程师发放合格证书，

证书的发放必须由客服部经理

准备好后，经过总经理签字后始可发放。

2

、售后服务部经理下设助理一名兼 客户服务中心主任，平时负责协助售后服务

部经理，

同时负责管 理客户服务中心的日常工作，

接受客户的投诉或者新设备的

安装 启动要求加以妥善的安排及处理，无法处理者须及时汇报售后服务部经理，

由售后服务部 经理协助及时解决。

同时协助售后服务部经理管理及调派直属或外

协的售后服务工程师，并且控制售后服务工程师的差旅费用，工作绩效等工作，

并且制 成报表，上报售后服务部经理。

3

、 在总公司另按公司业务发展的实际进度设维护工程师数名，接受客户服务中

心的指挥，对 客户进行及时妥善的服务。

4

、在全国各地按公司业务发展设立直属及外协客服中心，不论直属或外协客服

中心应执行相同的服务工作。

（三）、售后服务部的岗位设置

< /p>

1

、售后部人员职位级别参照公司薪酬体系的相关规定执行。

2

、员工职责详见岗位资格说明书。

第三部分：

售后服务部日常工作管理规范

第一章

总则

第一条、依据和目的

本制度的全部条款均依据国家的法律、

法规、

规章和 政策性规范文件中有关公司

劳动人事管理的规定，

并结合公司经 营管理实际和内部流程综合而成，

其目的在

于不断提高员工的整 体素质和公司经营管理效益，

保护公司和员工合法权益，

确

保公司经营管理的有序进行。

第二条、适用范围

1

、本制度适用于铨高机电设备有限公司售后服务部的全部员工。

eaders

driving a ve

hicle

accide

nt caused

by roa

d accide

nts, 1, 1 pe

opl

e killed a

nd

direct e

conomi

c losses am

ounting to more t

han

100,000 yua

n. T

hird,

high efficie

ncy a

nd l

ow cost of the

bus. Survey

s show that, t

he operating

cost

s of taxis for the 8200/... Is a fundamental

priority of the reform, it is a difficult

probl

em that must be solv

ed i

n the reform pr

oce

ss. Cl

early, t

he post consumpti

on average

s three years

before a

s a base and fine

-tuned

on the basi

s of thi

s singl

e practi

ces m

ust be im

proved. Improveme

nts to a

dhere to three

principl

es: first, under the ex

isti

ng policy pr

ovisi

ons

appr

oved for public

servants '

duty

consum

ption

standards,

cali

bration, i

s not contrary to policy. Se

cond, a

ccording t

o the l

ocal financial situati

on a

nd

people's

sustai

nability,

public servants ' duty consumpti

on sta

ndar

ds approve

d, both fina

nci

al reach, and people pa

ssing t

hrough. T

hird, a

ccordi

ng to the operati

onal

needs of civil

servant

s responsible for

a

uthorize

d public

servant

s ' duty

consum

ption standards,

bot

h

high a

nd l

ow positions,

but al

so t

he nat

ure of the

work a

nd the workl

oad.

In reform of method Sha

ng, a

ppr

oved

civil serva

nts positions

consum

ption standard to

big unified, a

nd small

disperse

d

ble, that m

ost positions

consum

ption project should a

ccordi

ng to policy

provi

des

proposed unified

standard, consider t

o ranks,

and units and the

work task

of difference

s sex,

unified

of standard should

has el

astic

of and

dynami

c of, makes regions, a

nd

unit

s in impl

ementation unified sta

ndar

d Shi

has must

of flexible di

sposal right

; but since set

of standard must after fina

ncial

, and

audit, sector

audit appr

oved

Hou to impleme

ntation. (C) reform package.

Public

servants '

duty

consum

ption

elasticity of consumption to limit consumpti

on, t

urni

ng mess i

nto kitchen

after dinner, foll

ow the civil servant wit

h a how to

use

perso

nal title subsidie

s, or

how to manage a

personal

dut

y consumpti

on

use

of subsidi

es. T

herefore, w

e must esta

blish and perfe

ct with

public servants '

duty consumpti

on

monetization reform support of the

series

of governance systems such as t

he civil

service examination of responsi

bility, sy

stem, low fault i

nvestigation system, the re

port

said.

Whi

le ot

her measures to kee

p up.

Discipline i

nspecti

on a

nd supervision orga

ns, fina

nci

al, auditing

departme

nts shoul

d stre

ngthe

n supervisi

on a

nd i

nspecti

on

of

public

servant

s ' duty

consum

ption moneti

zation reform

progress, to stre

ngthe

n the reform

of public servants '

duty consumpti

on m

onetizati

on sy

stem, measure

s to develop and monitor the im

plementati

on of i

nspecti

on,

not consumpti

on a

s requi

red, even

shifting

consumer

be

havior to st

op,

serious

case

s to deal with. Three i

dea

s, publi

c serva

nts ' duty consumption monetization reform of politics, the e

conomy and the

dee

pening of the reform, publi

c servant

s ' duty consumption as somew

here betw

een a reform al

so

demonstrat

ed its im

portance a

nd

urgency. First of all,

civil servants e

spe

cially party and

Gover

nment lea

ders a

nd

public

servants '

duty

consumpti

on t

here are big

drawba

cks.

NPC

deputies a

nd

CPPCC members and the

broad ma

sses are

concer

ne

d about. Se

condly, the

positi

on-related

consum

ption of civil serva

nts has be

en sw

ept by fina

nce, consumer, regardl

ess

of cost, extravagance and waste i

n the civi

l service position- relate

d consumpti

on, a

buse, corruption a

nd em

bezzlement, corruption is important. Then,

under the

conditions

of market econom

y, how to

reform the existing civil duty consumption manageme

nt, expl

ores a source to preve

nt and cur

b the

post

consum

ption

corr

upti

on way, is currently a major i

ssue faced

by honest w

ork.

Recently, I conducted re

search on t

his issue

, this pr

obl

em on some humble

opi

nions. First, the exi

sting publ

ic servant

s ' duty consumpti

on t

he main pr

oblem

s see

n from the investigati

on and reasons, in re

cent years, public

servants '

duty consumpti

on caused by t

he abuse

s and not a

person of integrit

y, is one of the major pr

oblems i

n the

party in Government

, its operation

order

have a

negative effect on the party a

nd Governme

nt organs, seri

ously

damaging the image of the party a

nd the Gover

nment,

undermini

ng

the relationshi

p betw

een

party and the masses, effect,

ope

ning

up a

nd e

conomi

c construction. From I County in re

cent years

of

governa

nce

situati

on see, positi

ons

consumption in the produced

of

nome

non rendering four

a features: a i

s positions

consum

pti

on

system lost has due of bindi

ng, right is greater t

han r

ules, a

nd rig

ht is greater tha

n method of phenomenon mor

e highl

ight; II i

s in

positions consumpti

on in t

he Camera

Obscura operation,

usi

ng terms, will

positi

ons consumption into

has

personal

consum

ption, will corporate points to i

nto personal points t

o, makes positions consumption in

some aspe

cts ha

s into

positions en

joy and self

-deal

ing of mea

ns; thr

ee is to

positions consumpti

on for name

, fraud, false impersonator, Trend

of negative corruption

phenome

na such as

corruption and misappropriation; four

palaces, foll

ow the fashion, rivalries, wasteful, a

nd post consumpti

on

became a

symbol

of showing

off their indivi

dual ca

pacitie

s. Ca

use

d by

public servants ' duty

consumpti

on

of many

nome

non i

n whi

ch

people reflect t

he bigge

st problems are: (a) the official

car problems.

Mainly i

n three a

spe

cts:

one i

s the larger buse

s cost expenditure. Accordi

ng to statisti

cs, until November 2003, XX County townshi

p De

partment bus 159

cars, w

hich de

partme

nt

owns the bus 145 vehi

cles,

and

showed a

n increasi

ng trend. Fina

ncial ex

penses cost per bus per year to

35,000 yuan, and in fact every cost up to 50,000 yua

n. Some

unit

s also

hiring temporary drivers a

nd ex

penditure

on wages a

nd

subsidi

es.

Nece

ssary to

p a car

nda

nts

ading to larger expenses. Se

cond, gongchesiy

ong br

eed

unhealthy tende

ncie

s. Some people beli

eve that now some bus drivers

use

one

-thir

d, one-t

hird lea

ding

private one-thir

d used for official

pur

poses. S

ome public

servants, especially le

adi

ng officials mot

oring,

cars for private purpose

s, violati

ng the self-disci

pline regulati

ons, a

nd ev

en lea

d to traffic acci

dent

s. Accor

ding to statisti

cs from related

departme

nts,

since 2004, t

he correct inve

stigation i

n our County serv

es ne

arly 30 cars for

private pur

poses,

only the first half of this year,

cars for private purpose

s or

2

、员工所签订的劳动合同或聘用合同有与本制度相抵触的规定 时，则以劳动合

同或聘用合同为准，其他条款继续有效。

本制度中的某些条款与新的法律、

法 规、

规章和政策性规范文件相抵触时，

则以

新规定为准，但不影响本制度其他条款的有效执行。

第二章

员工工作守则

第三条、具体内容

1

、每位员工都要有高度的责任心和事业心

,