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A letter of complaint:
The
letter of complaint usually consists of three
issues:
一
the
reason for writing the letter,
1. I am
writing to complain about…/that…
2. I am writing to express my
dissatisfaction with somebody about something
3. I am most reluctant to complain,
but…
4. I feel sorry to
trouble you but I am afraid I have to make a
complaint about…
Examples:
I am writing to complain about the
service on the Beijing-Shanghai train which I
took on August 16, 2001.
I
am writing to express my dissatisfaction about the
Walkman I bought at the duty-
free shop
in your airport on February 14, 2005.
二
background information and
problems (past tense)
三
actions required
1. I would be grateful / I
shall appreciate it very much if you could take
the matter
into consideration and solve
it at your earliest convenience.
2. I
would like to have this matter settled by the end
of…/ within 14 days.
Sample 1
You live in a room
in college which you share with another student.
You find it
very difficult to work
there because he or she always has friends
visiting. They have
parties in the room
and sometimes borrow your things without asking
you.
Write a letter to the
Accommodation Office at the college and ask for a
new room
next term. You would prefer a
single room. Explain your reasons.
Dear Sir or Madam,
I am
writing to inform you that I wish to move into a
new room next term. I would
prefer a
single room, as I find the present sharing
arrangement inconvenient.
I
must explain that the reason for my
dissatisfaction is my roommate’s
inconsiderate behavior. For one thing,
his friends are constantly visiting him; for
another, he regularly holds noisy
parties. In addition, he sometimes borrows my
things without asking me. In these
circumstances, I find it difficult to concentrate
on
my studies, and I am falling behind
in my assignments.
I am
sure you will agree that the only solution is for
me to move into a room of my
own, where
I will be free from such distractions. Therefore,
I would be grateful if you
could find a
single room for me, preferably not in the same
building but as near to the
college
campus as possible.
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Yours sincerely,
Janice Kennedy
Sample 2
You
have received your pay for your summer holiday
part-time job, but your pay is
less
than you were promised. Please write a letter to
the manager of the unit, clearly
stating what work you have done and how
long your work took. While explaining
your case, put forward your demand and
suggestion.
Dear Manager,
I have received the $$800
check which you pay to me as a part-time software
programmer in your company during my
latest summer vacation. However, I am at a
loss why the amount is $$ 100 less than
you promised to pay me.
It
was contracted that a part-
time
software programmer’s weekly wage is $$ 300. I
signed the contract with you and
consequently worked in your company for a total of
3 weeks. In the period, I went to and
from work on time and to your satisfaction, I
completed each task that you assigned
me without any errors.
Also, no blame about me was ever heard
in any aspect. So my total income should
be $$ 900, which is $$ 100 more than that
I gained from you. I firmly insist on your kind
explanation of the difference and
making it up as soon as possible.
Your early reply would be highly
appreciated.
Yours
sincerely
Janet Smith
Sample
3
Dear Manager:
Much to
my regret, I write this to place a complaint
against your bad delivery
service of
your company.
The Samsung tape
recorder model number JB/4703 that I ordered from
your
company on Nov. 1, arrived
yesterday. The serial number of the machine is
4703 -
0641. I am sorry to report that
the recorder has been badly damaged. There was no
unusual damage to the packing case, but
when I opened it, I found that the lid of the
recorder had been cracked and that the
front surface of the machine had been
scratched.
Since there
was such damage to the goods, I decided to file a
complaint against the
delivery service.
Would you please let me know whether I should
return the recorder
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to you for a
replacement or if you have an authorized service
representative here to
which I should
take it? I will hold on to this recorder until I
hear from you.
Sincerely
yours,
Jonathan
Edwards
社交书信
(Letters of Social
Activities)
社交书信包括的内容很多，如邀请信、推荐信、介绍信、证
明信、贺信、
感谢信等等
A Letter of Congratulation
祝贺信
开头：开门见山，说明消息来源
正文：回忆过去，表明感受，展望未来，提出建议。
结尾：表达祝愿
常用句型：
What exciting/thrilling
news!
It is good/sensational news.
I
was delighted/thrilled to hear/to receive the news
that
…
.
It is the most
joyful news I have heard for a long time.
I
congratulate you on/upon your success.
Congratulations
and all good/best wishes.
Please accept my heartiest
congratulations on
…
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Permit me to congratulate
you
…
We want you to know how
happy we were when
…
It
gave me a great deal of pleasure to
learn
…
Wish you all
the happiness in the world.
I hope you will
have nothing but joy and happiness in your
life/career.
All the luck in the world to you!
Best of luck to you!
55
Fifth Avenue
New York 10003
October 19th, 2002
Mr. Joseph R. Smith
4903 Ellis Avenue
Chicago,
Illinois 60607
Dear Mr.
Smith,
As soon as I heard of your
election to the board of directors of your firm, I
felt I
must write you to let you know
how happy I am with your advancement.
All of your friends have felt that in spite of the
great difficulties you have faced in
your climb up through the ranks, the
outstanding ability we all recognized in you.
This could not go unacknowledged. This
advancement is certainly your due, and I
think your firm should also be
congratulated on taking advantage more fully of
your
exceptional talents.
Sincerely yours,
Emil Holgerson
A Letter of Apology
道歉信
(Letters of Apologies)
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道歉信是写信人对未尽之事向收信人表示歉意。语言要诚挚，解释的理由
要真实，不要显
出丝毫虚情假意，从而使收信人理解，并达到最终谅解。
开头：简单交代对何事进行道歉。
正文：解释事情发生的原因，消除误会或矛盾。
结尾：再次表示遗憾和歉意，表明
愿意补救的愿望，提出建议或安
排。
常用句型：
I must
apologize to you for
…
I
am very sorry that..
I regret to inform you that
I will not be able to
…
I
am afraid what I have done has caused many
inconveniences to you.
I sincerely hope you
understand that I offended you quite
unintentionally.
I believe you
can understand that I have not intended to hurt
you.
I owe you an apology.
It is my fault.
I
am to blame for this unpleasant thing.
Please
pardon/excuse/forgive me.
I sincerely hope that you
will kindly accept my apologies.
I will try my
utmost not to make such a stupid mistake again.
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I trust the settlement of
the matter will meet your wishes.
I hope you will
kindly forgive my lapse of attention.
I am so sorry
to have put you to/into so much trouble.
应注意：
事情原委要解释清楚。
说明情况与理由，实事求是，简明扼要。
态度诚恳。
用词委婉，语气温和，得体。
256 Weeton Road,
2nd Floor,
Hong Kong
7th June, 2004
Dear David,
I am very sorry that I could not meet you last
night. I hope that you did not wait
too
long outside the New York Theatre. I had to look
after my small brother until my
mother
returned home. She was a long time at the doctor's
and, she arrived home very
late. I ran
all the way to the bus-stop., but I had already
missed the bus. I decided to
get on a
tram and I arrived at the New York Theatre at
eight o' clock. I did not think
that
you would still be there because I was three-
quarters of an hour late. I do hope
that you will forgive me.
Your friend,
Peter
Oct. 31,
2000
Dear Mr. Clark,
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I would like
to express my apologies for not being able to keep
our 9 o
’
clock
appointment. I had a small accident on
my way to school. I will come over to your
apartment the day after tomorrow
—
Monday, November 2, at 9
a.m. if that is
convenient for you. I
will check my mailbox tomorrow to see if you have
left a note
for me. Otherwise, I will
see you at nine, Monday morning. With many
apologies.
Yours
Li
Xiaomei(Signed)
December 15, 2000
Dear Mary,
I
am very sorry that I was out when you came to see
me yesterday afternoon.
The fact is
that I had an engagement with some friends and,
ignorant of your visit,
accompanied
them to the cinema. Not until nine o’clock in the
evening did I come
back. You must have
been disappointed by my absence.
I hope you will
not leave the city this week. I will call on you
on Friday
afternoon at four
o
’
clock. As this is the
first time you come to Beijing, I will take you
to some places that may interest you.
Please wait for me in your hotel at the appointed
time.
Yours truly,
Xiao Cheng
感谢信
开头：表达谢意，提及受到的帮助。
正文：回忆该帮助，高度评价
/
赞扬对方，表达当时的心情感受。
结尾：再次表达谢意，提出回报希望。
常用句型：
I am
grateful/thankful to you
for
…
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