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1.
根据以下内容大致模拟给客户用英语写一封
e-mail
：
你在某个会
展上见过一个客户，现在你给客户发邮件，并附上一份公
司今年的
一份新报价给他，希望他能有兴趣并给你回
复，有问题可以
随时联
系你。
Dear mike,
Glad
to
meet
you
at
the
exhibition.
Hope
we
can
establish
a
good
business
relationship
in
the
near
future.
Below
is
our
quotation,
please
check.
Rutin:
95% UV
Price: USD -20.30/KG FOB china
port.
Package: 25kg/paper
drum.
Payment: TT in advance.
Delivery: within two weeks.
Price validity: two weeks.
If you have any
questions or requirement, please feel free to let
me know.
Best regards,
-----------
2.
假如
H
elen
是你的国外客户，
给客户出货的数量是
10000pcs
，
客人
在收
到最近的这次订单货物后，写邮件过来投诉说该批货物少了
1000PCS
，
而且要求贵司两日内补齐缺少的那
1000PCS
货，
并同时赔
偿该部分货物金额的
20%
，请你用英文回复封
Email
给
Helen.
。
Dear Helen,
Thanks
for
your
letter
inform
us
that
our
order
is
lack
of
1000pcs
goods. Your
complaints was immediately sent to our customer
relations
representative for
investigation.
We have confirmed through
our inventory that a mistake was indeed
made
on
your
oder.
We
are
very
sorry
for
this
mistake
and
the
inconvenience it has
caused you. We will arrange to send you the
1000pcs
goods.
For
the 20% compensation,
I
have
to discuss it
with
my
boss. I
will reply you when I get the answer.
You
are
a
valued
customer
and
we
sincerely
regret
this
mistake.
We
assure you that every possible action
will be taken by our management to
prevent a repetition of the same in
future orders
1.
简单的英文询盘及还盘
。
Dear Authority,
This is Ugur
from turkey. I’m interested in some of your
products. Please
send me the prices of
these products .Thank you for you kind interest.
Best regards,
Ugur
Dear Ugur,
Attached is the price list of our products.
You will find our pirce
attractive and the design norvel & modern.
This quotation is valid
for 7 days.
If there is
any question, plesase contact us.
We
are looking for your early reply.
Best Regards,
2.
邀请信
2
．
Write
one
Invitation
Letter
to
invite
Mr.
Burge
from
A
company
to
China for visiting our
company
（
DONGLING
GROUP
）
. Date: Dec. 25 to
Dec 30, 2004
INVITATION LETTER
Company
Name: A company
Visitor: Mr. Burge
Dear Mr. Burge,
In
regarding
to
our
discussion
about
the
future
order
business,
we
are
very
honored to invite you to visit us between Dec. 25
to Dec 30, 2004.
Yours
sincerely
Name
3.
关于订单发票。
We
confirm
the
order
as
enclosed
and
we
will
have
the
goods
delivered to -----Ltd. Latest March
1st. We will pay the freight to you so
you can put it on the invoice. Please
send us a Pro Forma Invoice as soon
as
possible and advise which account we should remit
the money to.
As usual, we hope you
will make us a half price invoice which has
to be sent with the goods, and send the
invoice with correct amount to our
Accounting Dept.
4.
关于赔偿的信件。
Dear Mr. Amin,
We have
approached our clients about packing after
receiving your
letter.
After
our
repeated
explanation
they
accept
your
packing
the
products in cartons if you guarantee
that you will pay compensation in all
cases
wherein
they
cannot
indemnify
（使免于受罚
;
补偿
）
from
the
insurance company for the reason that
the cartons used are not seaworthy
（尤指船舶
）适航的
;
）
.We must
remind you that should the insurance
company
refuse
compensation,
you
would
hold
yourselves
responsible
for the losses our clients might
sustain
（支持，
遭受，
忍受
）
on account
of
your using such cartons.
We think you
will understand our candid
（率直的，坦白的
;
公正的）
statement
is
made
for
our
mutual
benefits,
as
packing
is
a
sensitive
subject, which
often leads to trade dispute.
We appreciate your cooperation.
1.
Dear Mr. Smith,
Thank you
for your letter informing us of the wrong shipment
of your
order No.6098 for golf shirts.
Your Complaint was immediately sent to
our Customer Relations Representative
for investigation.
We
have
confirmed
through
our
inventory
and
shipping
documents
that
a
mistake
was
indeed
made
on
your
September
13
order.
The
slip-up
（出错）
occurred
in
our
new,
automated
inventory
control
system, which is
causing some problems during the data entry stage.
Your
order
number
was
unfortunately
confused
with
another
one
(BT-6998), and the error was not caught
before the shirts were sent out.
We are
very sorry for this mistake and the inconvenience
it has caused
you
and
we
want
to do
everything possible
to
help
you
satisfy
your
customers
promptly.
We
offer
to
redeliver
the
correct
shirts
under
BT-6098 by DHL Express
Mail upon receiving your directions. As to
the non-conforming shirts, we suggest
that you send them back to us,
carriage
forward.
You are a valued customer and
we sincerely regret this mistake. We
assure you that every possible action
will be taken by our management
to
prevent a repetition of the same in future orders
5.
开发信
Hi Sir,
Glad to hear that
you're on the market for xx. We specialize in this
field
for
several
years,
with
the
strength
of
xx,
with
good
quality
and
pretty
competitive price.
Should you have any questions, pls do
not hesitate to contact me. FREE
SAMPLES will be sent for your
evaluation!
Tks
& br,
6.
投诉
Dear xx,
Thanks
for your reporting. Would you please take some
pictures and send
to me by email? We
will find out the causing as soon as we receive
your
pictures. We will try to find the
best way to help you solve it.
Wait for your earlier reply.
Truly yours
7.
订单延期出货，如何告知客户？
当预
期交货期要延迟时，
要及时告知客户，
不要等到交货期到的时候
或者已经过了交货期再说，
早说和晚说效果肯定是不一样的。<
/p>
因为有
时候也不是最终客户，
他也要和他
的客户去沟通。
等到交货期到的时
候你才发一封邮件告诉客户要
延迟交货，客户能不恼火
?
所以我们首先要表达歉意，同时告诉他延期的原因和最新的交期
注意：
在给客户写交期要延迟的邮件时，
最好第一句话就要开门见山，
不要绕了大弯子最后才说要延迟交货，
< br>中国人和老外的思维很多时候
是逆向的。你觉得是委婉，老外觉得是
so much craps
废话
.?
Dear xx,
We are sorry to inform you that we are
not able to finish them until Aug
20th.(
新的交货期
),
we
apologize
for
this
inconvenience
caused
by
the
breaking
down
of
the
order
to
guarantee
the
quality
of
production, we have to overhaul
（翻修，
检修）
the
machine. Anyway, we
will try our best
to finish as soon as possible.
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