礼宾部常用英语用语

礼宾部常用英语用语

1

、

Is this everything

，

sir

？

这是全部东西吗，先生？

2

、

Here's the light switch

．

这是电灯开关。

3

、

Here's the closet and there's the bathroom

．

这儿是壁柜。这儿是洗澡间。

4

、

It's very kind of you to do so

．

你这样做使我很感激。

5

、

And by the way

，

could I have a look at your room card

？

顺便问一句，我可以看一下您的房卡吗？

6

、

How do you like this room

？

您觉得这个房间怎么样？

7

、

It's also quite spacious

．

房间也很宽敞。

8

、

Please sign your name here

．

请您在这里签名。

9

、

By the way

，

I'd like to tell you that the check-

out time is 12∶00 noon，

sir

．

先生，顺便告诉您，结账后离开旅馆时间是

12

点。

10

、

Have you used any hotel services this morning or had breakfast at the hotel

dining room

，

Mr.

．

Green

？

格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆 餐厅用过早餐？

11

、

At what time would you like us to call you tomorrow morning

？

您想让我们明天早上什么时候叫醒您？

12

、

That means that I'll have to be on the road by 7 o'clock at the latest

．

就是说我明天早晨最迟也要

7

点钟上路 。

13

、

Will you pay by credit card

？

您准备用信用卡支付吗？

14

、

No, if there is, I

’

ll it to you in time.

没有。如果有的话，我会及时给你送来的。

15

、

Here is a telegram for you.

这儿有一封你的电报。

16

、

I want to borrow China Daily of these days.

我要看这几天的《中国日报》

。

Please get some copies of China Pictorial for me.

请拿几份《中国日报》给我。

17

、

All right, I'll get it for you right away.

好的，我就去拿。

18

、

Pardon me for interrupting.

对不起打扰你们了。

19

、

Please excuse me for coming so late.

请原谅我来迟了。

20

、

I'm sorry I was so careless.

很抱歉我太粗心了。

21

、May I know who I’m talking with?(打电话时用

)

请问您是哪位？

22

、

Is there anything else I can do for you, madam?

这儿需要我帮忙吗？

23

、Don’t worry, madam. We’ll see to it.

夫人，别担心。我们会照顾它的。

24

、I’ll report it to my manager.

我将向我的经理汇报。

25

、

Yes, certainly, just leave it to us, sir.

当然。您就将这件事留给我们去做吧。

26

、

Glad to be of service. Please feel free to contact us anytime.

很高兴为您服务。有需要请随时通知我们。

27

、I’m sorry I cannot guarantee, but I’ll do my best.

对不起，我不能保证，但我一定会尽我全力去做。

28

、My pleasure, I’m happy everything was to your satisfaction.

这是我的荣幸，我很高兴一切都能令您满意。

29

、

Sorry, I have to go. Nice talking with you.

对不起，我不得不走了。很您谈话很开心。

30

、

There is no hurry, sir. Take your time.

先生，时间充足，请您慢慢??

31

、

What kind of rooms(foods) would you like to have?

您需要什么样的房间（吃什么样的菜）？

32

、

How do you like Chinese food?

您喜欢中国菜吗？

33

、I’ll

look into the mater right away.

我马上去处理这件事情。

34

、I’ll

send someone up to your room right away.

我马上派人到你的房间

去。

35

、

You may pay in cash or with credit card.

您可以付现金也可以用信用卡。

36

、

The room is too hot. Is there any air-conditioning in this hotel?

房里太热，饭店有空调设备吗

?

37

、

Why isn't cool air turned on in such a hot day? I can't stand the heat.

那在这样热的天气里为什么不开放冷气呢

?< /p>

我热得受不了。

38

、

The

room

is

very

hot,

and

besides

there

are

some

mosquito’s

.

Can

you

do

anything

to it?

房间里很热，还有蚊子，请想想办法。

常用短语

礼宾部

Concierge

行李生

Bell man / Bell boy

门童

Doorman

行李

Luggage / Baggage

行李架

Luggage rack

行李存放处

Luggage Depository

行李车

Baggage trolley

司机

Driver

导游

Tour guide

电梯

Elevator

洗手间

Toilet

机场

Airport

火车站

Railway station

商场

Shopping center

超市

Super market

小费

Tip

雨伞

Umbrella

接机服务

Pick-up service

租车服务

Limousine service

行李寄存

Check baggage

叫早服务

Morning call

贵重物品

Valuables

易碎物品

Fragile objects

自助早餐

Buffet breakfast

往前直走

Straight on

常用词汇

五星级酒店

Five-star hotel

前厅部

Front office department

总台

Reception / Front desk

总机

Operator / Service center

商务中心

Business center

票务

Ticket service

游泳池

Swimming pool

西餐厅

Western restaurant

中餐厅

Chinese restaurant

大堂吧

Lobby lounge /

医务室

Clinic Room

桑拿

Sauna /

按摩

Massage /

美容厅

Beauty salon

多功能厅

/

会议室

Powerlong Multi-Function Hall / Meeting room

停车场

Parking lot

总经理

General manager /

经理

Manager

大堂副理

Assistant manager [AM]

宾客关系主任

Guest relation officer [GRO]

主管

Supervisor /

领班

Captain

楼层服务员

Room boy / Room waiter

总台接待

Receptionist /

维修人员

Repairman

换钱

change money

明信片

postcard

洗衣袋

Laundry bag

小心轻放

Handle with Care

/

请勿倒立

Keep Top Side Up

常用句子

Are these your baggage?

这些是您的行李吗？

May I take them for you? / Let me help you with your luggage.

我来帮您拿好吗？

/

让我来帮您拿吧。

I hope I'm not disturbing you.

我希望没有打扰您。

Just a moment, madam. I'll bring them to you right away.

等一会儿，夫人。我马上送来。

The bellboy will show you to your room, sir.

先生，行李生会送您到房间的。

Here is your room key.

给您房间钥匙。

You may[can] leave your luggage in the Concierge.

您可以把行李放在礼宾部。

Would you like to check your luggage here?

您要寄存行李吗？

Don’t worr

y, your luggage will be sent up at once.

别担心，您的行李很快就会送上去的。

When you check out, please call NO.34

and we’ll help you with your

luggage immediately.

如果您要退房， 请致电

34

，我们将马上帮您运送行李。

May I know your room number? / What's your room number, please?

您能告诉我您的房间号吗？

Do you mind if I put your luggage at here?

我把您的行李放在这里好吗？

Would you like me to call a taxi for you? / Would you want a taxi?

你需要我为你叫一辆出租车吗？

/

需要出租车吗？

About 30 minutes by taxi from here to Airport.

从 这里到机场大概需要

30

分钟。

I'm sorry to have kept you waiting ./Sorry to have kept you waiting

对不起让你久等了。

Would you tell me your phone number?

您能告诉我您的电话号码吗？

After you, please

．

/ You first, please.

你先请。

This way, please

这边请。

I see what your mean.

我了解你的意思。

I’ll send the luggage up by another lift.

我乘另一部电梯把行李送上去。

1

、

Bellboy

行李生

A.

Greeting the guest at the door

迎接客人

1

）

Welcome to HuaSheng JiangQuan Hotel&Town.

欢迎光临华盛江

泉城酒店。

2

）

May I help you with your bags/luggage, sir?

我来帮您提包吧，先

生？

3

）

How many pieces of luggage do you have?

您有多少件行李？

4

）

I’ll show you to the Front Desk/ Lobby.

我来 带您去前台

/

大堂。

5

）

This way, please.

这边请。

6

）

There

are

too

many

people

here,

could

you

wait

in

line

for

registration, please?

人挺多的，您请排队等候登记，行吗？

7

）

Please enjoy your stay/Have a nice stay with us.

祝您愉快。

B.

Showing guest to the room

带客进房

1)

I’ll show you to room 1801.

我带您去

1801

房。

2)

Let me take your luggage, are these all yours?

我来替您提行李，这都是您的吗？

3)

Just a moment, please. I will bring a luggage cart.

请稍等，我去推辆行李车来。

4)

Are these your luggage?

这些是您的行李，对吗？

5)

Is

there

anything

valuable

or

breakable

in

your

bag/briefcase/suitcase?

您的包

/

手提箱

/

皮箱里有什么贵重或易碎物品 吗？

6)

Could

you

take

care

this

bag

by

yourself,

sir?

I’m

afraid

the

contents

might

break.

您能提着这个包吗， 先生？我怕里面的东

西会摔破。

C.

Taking the elevator

搭乘电梯

1)

Here we go to the elevator.

电梯在这边。

2)

After you, sir.

您先请。

3)

This way, please.

这边请。

4)

Watch your step, sir.

请慢走，先生。

5)

Which floor, sir?

去哪一层，先生？

6)

Just a moment, please. The elevator will be here soon.

请稍等，电梯马上就下来了。

D.

Inside the room

在房内

1)

This is your room, after you, sir.

这是您的房间，

您先请，

先生。

2)

Where do I put your bags?/ May I put your luggage here?

您的包放哪？

/

我可以把您的包放这吗？< /p>

3)

Here is your room key. Is this the correct number of your bags?

给您房间钥匙，您的行李件数对吗？

4)

Shall I open the curtains for you, sir?

我替您打开窗帘，

好吗？

5)

Here is a brochure explaining hotel services.

这里有个小册子介绍饭店各项服务。