09旅游管理专业《饭店服务英语》期末考试A卷及答案

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姓名

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福州黎明职业技术学院

2010-2011

学年第一学期期末考

饭店服务英语

试卷

（

A

卷）

< /p>

（完卷时间：

90

分钟）

专业

级

班

学号

姓名

题

号

一

二

三

四

总分

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分

评卷人

得

分

Section One Multiple Choice

（

15%

）

Directions:

There

are

10

incomplete

sentences

in

this

part.

For

each

sentence

there are four choices marked A, B, C and D. Choose the ONE answer that best completes

the sentence.

1. I am looking forward to _____ as soon as possible

A) hear

C) hearing

B) be hearing

D) have heard

2. He _____that the people he works with are all very interested in their job.

A) feels

C) looks

B) tries

D) asks

3. _____, a friend of Mrs. Black found the watch she had lost two days before

A) especially

C) generally

B) usually

D) fortunately

4. Few people ____applied for the position meet the requirements of the company.

A) whom

C) what

B) who

D) whose

5

. Why didn’t you ____that pencil which was on the floor?

A) pick up

C) get up

B) bring up

D) put up

6. Mary found _____extremely difficult to pass the examination.

A) it

C) that

B) this

D) what

7. She tried hard,

but she still couldn’t make us ____ our mind.

A) to change

C) change

B) changed

D) changing

8. I was late for the interview because the bus _____on the way to London.

A) got off

C) kept off

B) brought in

D) broke down

9. The manager required that all the employees _______at the office before 9:00 in

the morning.

A) will arrive

C) arrived

B) arrive

D) have arrived

10. She was talking about her _______as a nurse in a hospital, which we had never

heard of.

A) expenses

B) excuse

C) experiences

D) expressions

得分

Section Two Reading Comprehension

（

30%

）

Directions:

There are 3 passages in this part. Each passage is followed by some

questions or unfinished statements. For each of them there are four choices marked A, B,

C and D. You should decide on the best choice.

Text 1

In

order

to

see

that

all

the

activities

of

the

hotel

run

smoothly

and

efficiently,

the

manager carries out routine spot checks, often on a daily basis, of different aspects of the

hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he

coordinates the work of the department heads who supervise their respective departments.

The

manager’s

working

relationship

with

th

ese

people

has

a

lot

to

do

with

the

smooth

functioning of the hotel.

Hiring

and

training

are

two

other

vital

responsibilities

of

the

manager.

The

personality,

experience,

and

technical

know-how

of

every

employee

in

the

hotel

are

matters

of

importance

in

a

business

where

courtesy

is

one

of

the

major

services.

The

references given by job applicants are carefully checked and, during the job interview, the

applicant’s initial behavior is observed. A watchful eye must be kept on their performance

after they have been hired. Continuing in-house training programs are necessary in order

to maintain the standards of the establishment.

1. According to this passage, the hotel manager

.

A. usually works in his office

B.

should have good relations with department heads

C. should check every department every day

D. deals with unusual problems every day

2. The overall responsibility of the hotel manager is

.

A. to ensure the smooth operation of the hotel

B. to ensure a good working atmosphere

C.

to solve unusual problems

D.

to check different aspects of the hotel’s operation

3. What are the important aspects mentioned here in a staff-hiring program?

A. The personality of the staff.

B. The work experience of the staff.

C. The technical know-how.

D.

All of the above.

4. Before a person is hired by the hotel,

.

A. he will receive training provided by that hotel

B. he is checked by the hotel

C. he should send in letters of reference

D. he should maintain good standards

5. When a person has been hired by the hotel,

.

A. he will definitely receive training

B.

he should expect that his work is supervised

C. he should expect to go to an interview

D. he should keep a watchful eye

Text 2

I am Steven. I was born and grew up in South Wales. My favorite place to play was the

hills where my imagination had plenty of space to expand(

拓展

).

My family moved out of Wales when I was thirteen. I went to a new school. One of

my subjects was French. Because I had never learned any French, my teacher told me to

sit in the corner and write anything I was interested in. That’s the time I started writing,

just for myself, and

I’ve been writing ever since. I have always loved GIG IDEAS, and so I enjoyed writing

fantastic stories. And I also write horror

（恐怖的）

stories. I think they are like the old

fairytales (

童话故事

), and can teach you important things.

I am in my forties on the outside, twelve on the inside. I like rock music. Indian and

Chinese food, and I enjoy drinking. I live in

a small village with my wife Mary, ducks,

cats, goats, hens, and lots of rabbits. If you’d like to find some more about me and hope to

buy my books, go to www. Sbowkett. Freeserve. Co. uk.

6. When he was 13, the writer ________.

A. wrote lots of poems

B. moved out of Wales

C. sold many story books

D. became a famous singer

7. he liked playing out on the hills because he could ____________.

A. expand his imagination

B. learn French

C. listen to stories

D. buy some books

8. Maybe the writer is _____ years old.

A. 12

B. 22

C. 32

D. 42

9. According to the passage, the write keeps _______.

A. cats, hens and pigs

B. ducks, goats and rabbits

C. hens, rabbits and dogs

D. rabbits, pigs and cats

10. From the passage, we can learn that writer _______.

A. lives in a big city with his son

B. likes eating Japanese and Indian food

C. lives in the countryside with his wife

D. introduce a nice book to us

Text 3

You

speak,

write

a

letter,

make

a

telephone.

Your

words

carry

a

message.

People

communicate with words. Do you think you can communicate without words

？

A smile on

your face shows you are happy or friendly. Tears in your eyes tell others that you are sad.

When you put up your hands in class, the teacher knows you want to say something

or ask questions. You shake your head, and people know you are saying

（

点

头）

and

people

know

you

are

saying

Other

things

can

also

carry

messages.

For

example, a sign at the bus helps you know which bus to take. A sign on the door helps you

where to go in or out. Have you ever thought that there are a lot of signs around you and