Organization Behavior 15e Chapter 4 Testbank

Which of the following is a generic term that covers a broad

range of feelings that people experience?

A) affect

B) knowledge

C) insight

D) attention

E) cognition

A) affect

Which of the following is a characteristic of emotions?

A) Emotions are reactions to a person or event.

B) Emotions last for a longer time period than moods.

C) Emotions are never action-oriented in nature.

D) Emotions lack a contextual stimulus.

E) Emotions involve less intense feelings than moods.

A) Emotions are reactions to a person or event

Which of the following terms best describes an intense feeling

directed at someone or something?

A) perception

B) cognition

C) mood

D) reasoning

E) emotion

E) emotion

Ashley Madison works as a receptionist at a fashion magazine.

One morning, her boss walks into the office and yells at her,

telling her that the front office is a mess and she needs to clean

it immediately. After her boss leaves the room, Madison goes to

the front office and violently slams trash into the bin. Which of

the following best describes Madison's anger?

A) a recognition

B) an insight

C) a mood

D) an emotion

E) a perception

D) a perception

________ refers to feelings that tend to be less intense than

emotions and that lack a contextual stimulus.

A) Affect

B) Cognition

C) Mood

D) Thought

E) Reaction

C) mood

Robert Springer woke up in the morning and felt a sense of joy

and peace as he got ready for work. At work, though challenges

came his way, he tackled them without getting stressed about

them. This feeling lasted for several days that week. What is

one of the reasons that Springer's feeling can be categorized as

a mood and not as an emotion?

A) It is more intense than emotions.

B) It is brought about by a specific event.

C) It is prolonged in nature.

D) It is a positive feeling.

E) It is indicated by a facial expression.

C) It is prolonged in nature

When Ariana Winter is told that her dog has been killed by a

car, she feels deeply saddened. Her feelings are then overcome

by a surge of anger at the car driver. However minutes later,

she is able to laugh and talk about the good memories spent

with her pet. What is one of the reasons that Winter's reaction

can be categorized as an emotion?

A) Its cause is general and ambiguous.

B) It lasted for a brief time period.

C) It is not action-oriented.

D) It is a negative feeling.

E) It is cognitive in nature.

B) It lasted for a brief time period

Which of the following statements is most likely to be true

regarding moods?

A) Moods are always brought about by a specific event.

B) Moods last for a very short period of time such as a few

seconds.

C) As compared to emotions, moods are more likely to be

clearly revealed by facial expressions.

D) Moods are more fleeting than emotions.

E) Moods are cognitive in nature.

E) Moods are cognitive in nature

Katherine Connor started her day with a cup of coffee while

reading the newspaper. However, something about the day

makes her feel low. When she reaches the office, she feels upset

and distracted from work, although she cannot pinpoint a

reason for feeling this way. She continues to feel upset and

distracted through the rest of the day. Which of the following is

she most likely to be experiencing?

A) a response

B) a reaction

C) a counteraction

D) an attitude

E) a mood

E) a mood

Erin Corbett works at a software company, in charge of the

help desk. A short while ago, she received a call from a

discontent customer about a problem he is facing due to the

company's software. Though she tried to help the customer

with the software, he refused to listen to her. He continued

yelling at her and finally banged the phone down. Corbett feels

exasperated after hanging up the phone and goes for a cup of

coffee to calm herself down. What makes Corbett's anger an

emotion, rather than a mood?

A) The cause of her behavior is unclear.

B) The feeling of being angry is prolonged.

C) The anger has a contextual stimulus.

D) The response is void of action.

E) The response is cognitive in nature.

C) The anger has a contextual stimulus

Alana Gore works as a campaign manager at a non-profit

organization in Manhattan. She was recently asked by her

supervisor to give a presentation on the progress of the

ongoing climate campaign. However, throughout the

presentation, her colleague Kelly Simmons interrupts her by

asking irrelevant questions. In addition, she tries to insult her

by constantly criticizing key findings and objectives achieved.

Though Gore initially tried to be patient, she eventually loses

her cool and retorts back asking her to keep her questions and

clarifications for the end of the presentation. Which of the

following is a reason why Gore's reaction can be categorized as

an emotion instead of a mood?

A) Its cause is general and ambiguous.

B) It is not action-oriented.

C) It incorporates both positive and negative dimensions of

affect.

D) It is less cognitive in nature than moods.

E) It is caused by a specific event.

E) It is caused by a specific event

________ are cognitive in nature, have an unclear, general

cause, and last for several hours or days.

A) Emotions

B) Feelings

C) Perceptions

D) Moods

E) Reactions

D) moods

________ are caused by a specific event, are very brief, and

accompanied by distinct facial expressions.

A) Emotions

B) Perceptions

C) Attitudes

D) Moods

E) Reactions

A) emotions

Which of the following famous philosophers identified six

emotions which he called

argued that all the others are composed of some of these six or

are species of them?

A) Paul Churchland

B) René

Descartes

C) George Berkeley

D) David Hume

E) John Locke

B) Rene Descartes

Which of the following emotions did philosopher René

Descartes identify as one of the six emotions which he called

simple and primitive passions?

A) persuasion

B) wonder

C) confidence

D) anticipation

E) encouragement

B) wonder

Which of the following is one of the six essentially universal

emotions agreed on by a majority of researchers?

A) anger

B) shame

C) apathy

D) indifference

E) distress

A) anger

________ is a pure marker of low negative affect.

A) Boredom

B) Nervousness

C) Contentment

D) Relaxation

E) Serenity

D) relaxation (boredom)

________ is a pure marker of high positive affect.

A) Contentment

B) Excitement

C) Fatigue

D) Boredom

E) Relaxation

B) Excitement

________ is a pure marker of low positive affect.

A) Stress

B) Relaxation

C) Boredom

D) Nervous

E) Alert

C) Boredom (relaxation)

Which of the following mood dimensions is a pure marker of

high negative affect?

A) depression

B) relaxation

C) fatigue

D) boredom

E) nervousness

E) nervousness

Negative affect is a mood dimension consisting of ________

at the low end.

A) nervousness

B) relaxation

C) anxiety

D) stress

E) depression

B) relaxation (depression)

Jane Hastings recently joined her first job as a communication

executive and is working on creating press releases for an

upcoming campaign. The campaign is getting launched

publicly in the next week and Hastings will need to interact

with the media and give sound bytes on the issue. This is the

first time she will be interacting with the press and she is

experiencing emotions of anxiousness, nervousness, and stress.

Which of the following mood dimensions is she experiencing?

A) low positive affect

B) neutral affect

C) low negative affect

D) high positive affect

E) high negative affect

E) high negative affect

Heather Donahue who works as a receptionist at a finance firm

in New Jersey has been dissatisfied with her job for several

months now. She finds the job uninteresting because of its

monotonous nature where all she needs to do is receive calls.

During work hours, she often experiences emotions such as

tiredness, weariness, and boredom. Which of the following

mood dimensions is she most likely to be experiencing?

A) low positive affect

B) neutral affect

C) low negative affect

D) high positive affect

E) high negative affect

A) low positive affect (low negative)

Jean Ervin works as a fund raising executive at a women rights

organization in San Diego. Though she has been with the

organization for only a year now, she has already been

promoted and often gets excellent feedback from her manager.

Her manager says that the key to Ervin's good performance is

because she is happy with the work she does and she is excited

about the challenges in tasks which she takes up with a lot of

enthusiasm. Which of the following mood dimensions is Ervin

most likely to be feeling?

A) low positive affect

B) neutral affect

C) low negative affect

D) high positive affect

E) high negative affect

D) high positive affect

Emotions such as relaxation, serenity, and calmness comprise

the ________ mood dimension.

A) low positive affect

B) neutral affect

C) low negative affect

D) high positive affect

E) high negative affect

C) low negative affect (low positive)

________ refers to the tendency of most individuals to

experience a mildly positive mood at zero input when nothing

in particular is going on.

A) Low positive affect

B) Positivity offset

C) Blunted affect

D) Negativity bias

E) Residual positivity

positivity offset

Which of the following is most likely to be experienced during a

positivity offset?

A) nervousness

B) depression

C) stress

D) anxiety

E) relaxation

E) relaxation

A research group in Arizona recently conducted a survey

among workers of a coal power plant to understand emotions

and their happiness quotient. Employees at the plant often

complained about poor working conditions and low insurance

benefits. However, the group was surprised with the finding of

the survey because employees had a positive mood 70 percent

of the time during work hours. Which of the following concepts

would best explain such a finding?

A) butterfly effect

B) framing effect

C) anchoring bias

D) distinction bias

E) positivity offset

E) positivity offset

Which of the following is true about emotions?

A) They are experienced over several days or months.

B) They are never caused by specific events.

C) They are less intense than moods.

D) They are critical to rational thinking.

E) They are less fleeting than moods.

D) They are critical to rational thinking

________ refers to individual differences in strength with

which individuals experience their emotions.

A) Hawthorne effect

B) Affect intensity

C) Intelligence quotient

D) Positivity offset

E) Ambiguity effect

B) affect intensity

) Ben Ervin often experiences emotions in a much stronger

manner than most of his other colleagues. Events that do not

provoke any significant emotional response from another

person, send him into fits of happiness, anger, or depression.

In view of such a situation, Ervin is displaying a high level of

________.

A) intelligence quotient

B) sentience quotient

C) intellectual giftedness

D) butterfly effect

E) affect intensity

E) affect intensity

________ refers to the tendency of people to associate two

events when in reality there is no connection.

A) Affect intensity

B) Focusing effect

C) Distinction bias

D) Omission bias

E) Illusory correlation

E) illusory correlation

Gerard Yoder believes that every time he picks up his daughter,

Penny, from school, it brings him good luck. The last time he

picked her up from school, he won a lottery ticket. Today, after

he received her from school, he reached his office and found

out that he has been promoted. Which of the following

concepts best describes Yoder's belief?

A) affect intensity

B) bandwagon effect

C) illusory superiority

D) positive bias

E) illusory correlation

E) illusory correlation