-
LISTENING
SCRIPTS
Module
1
1.1 What does your job
involve?
Janet
Good
morning
,everyone
.I
’
d
like
to
welcome
you
all
to
this
session
about
public
speaking
.My
name
’
s
Janet
Coyte
,and
I
’
ll
be
your
trainer
for
today
and
tomorrow .I can see your names and the
companies you work for on your badges ,but
I
’
d
like you to
say something about your jobs and responsibilities
.Katherine ,would you like to
start?
Katherine
Certainly .Hi,
I
’
m
Katherine
Alessi
and
I
work
for
Marfil
Solutions .I
’
m
a
management
consultant.
Marfil
Solutions
gives
companies
advice
on
their
markets
,organization
and
processes
.I
interview
clients
,identify
problems
and
suggest
solutions.
Mark
Morning .My
name
’
s
Mark
Jenkins
,I
’
m
a
sales
rep
for
Soap
Heaven
,I
visit
customers
and
leave
product
samples
.I
look
for
new
customers
,and
I
support
my
company
’
s
customer service department.
Kostas
Hello ,I
’
m Kostas
Hadavas .I
’
m the personal
assistant to the managing director of
a
company called Athens Daily Menu ,which provides
catering services .I arrange the
MD
’
s
travel
and
accommodation
for
business
trips
,I
organise
his
meetings,
and
I
deal
with
correspondence.
Suzanne
Good morning .My
name
’
s Suzanne Wilkes
.I
’
m the chief financial
officer of a
company
,P&B
Europe
,which
designs
gadgets
and
gifts
.I
’
m
responsible
for
the
company
’
s
accounts ,I advise the managing director on
financial matters ,and I control the
money that comes in and goes out.
Carmen
Hello
,I
’
m Carmen Selles
,I
’
m the quality manager in
a company that produces
car
seats
and
interiors
.I
arrange
and
carry
out
tests
of
our
products
and
I
deal
with
customers
’
complaints .Oh ,the name of the company is
CarSpek.
1.2 What does your job involve?
I
Hello .May I
introduce myself? My name
’
s
Ian and I work in the Asia-Pacific division.
H
Nice to meet
you ,Ian. .My name
’
s Henry
and this is my colleague, Sarah.
S
Hello, Ian .Do you work in
the Sydney office?
I
No, not at the moment .My
boss is in Sydney .But I
’
m
based in Singapore.
H
Look!
There
’
s
Michelle
over
there
.She
’
s
based
somewhere
in
Asia
.I
can
’
t
remember where exactly .Do you know
her?
I
Yes, we
’
re on the
same project this year
.She
’
s in Singapore ,too .
H
Ah,
lucky you .She
’
s really
beautiful-and clever too.
I
Yes, I know
.It
’
s a real pleasure to
work with her.
S
Well, I think
I
’
ll leave you boys to
discuss
…
.work.
H
Oh
,Sarah ,you
’
re not jealous
,are you?
S
No ,I
’
m
not
…
Michelle ,how lovely it
is to see you again.
1.3 What does your job
involve?
Word
资料
I
What
’
s your name?
K
Kostas Hadavas.
I
How do you spell your
surname?
K
H-A-D-A-V-A-S.
I
What do you do?
K
I
’
m the personal
assistant to the managing director of Athens Daily
Menu.
I
Who
’
s the
managing director?
K
His
name
’
s Georgos Solomos.
I
What does your
job involve?
K
I deal with clients ,and I organise
meetings and events.
I
Do you write reports too?
K
Yes, I often write reports and memos
for our staff.
I
Do you work only in the Athens area?
K
No ,we
don
’
t .We work in other
parts of Greece too.
I
How do people react to you, man, doing
this job?
K
Sometimes they
are surprised ,but it isn
’
t
usually a problem at all.
I
Do you like your job?
K
Yes
,I like it a lot.
I
Why do you like it?
K
Because I
’
m
always busy, and because of the variety of things
I do.
Module 2
2.1 New projects
V
Hello
S
Hi ,Vicky.
V
Hi,
darling .How are things in Brazil?
S
Pretty good , And with you?
V
are you calling from?
S
My hotel in
’
s on the north-east coast.
V
Is
it nice there?
S
Yes,the scenery is amazing.
V
And
what are you doing in Fortaleza?
S
I
’
m woking on the
plans for the shopping are you doing right now?
V
Oh,it
’
s sunny
today,so I
’
m working in the
garden.
S
And what are the children doing?
V
They
’
re
watching
,that
’
s
not
right
.Tommy
’
s
playing
on
his
computer,and
Emma
’
s with her
friends,I think.
S
are you doing anything
nice this weekend
…
2.2 Arranging a
meeting
D
Dave Prakash.
M
Hi,Dave,it
’
s ,I
need to discuss the designs for the new R300
series with
Word
资料
can we meet?
D
I
can
’
t make it
today,I
’
ve got meetings all
about Monday morning?
M
I
’
m
visiting the new plant on Monday morning ,but the
afternoon is OK.
D
I
’
m probably
taking time off in the afternoon,acturally.
M
me
see
…
are you free on
Thursday?
D
No,I
’
m visiting
clients on Thursday morning,and
I
’
m flying to Prague on
Thursday
afternoon.
M
Are
you going to the trade fair?
D
Yes,that
’
s
on
Friday
morning.I
’
m
coming
back
on
Friday
afternoon.
,Look,what
about Tuesday,for
lunch?
M
No,I
’
m
meeting
the
sales
team
on
Tuesday
and
it
’
s
an
all-day
leaves
Wednesday.
D
Wednesday
looks
OK
at
the
moment,but
don
’
t
forget
the
strategy
meeing
at
10
o
’
clock.
M
Oh,that
’
s
right,I
’
m
going
to
that
I
’
m
free
after
does
12.30
sound?We could have lunch.
D
Great,we can talk and eat on I must
run.I
’
ve got a meeting with
the
Finance Director.
2.3Arranging a meeting
B
Felix,are we planning to go to the New
Directions Book Fair this year?
F
Yes
,I think
’
s always a good
usually make lots of new contacts .When is
it?
B
It
’
s in June this
year .It
’
s on Thursday and
Friday the 21st and 22
nd
.
F
Oh,just a
’
t we
going to Helsinki that week?
B
No,the Helsinki conference is in July.
F
Oh
yes,that
’
s
,let
’
s go to the Book Fair.
B
There
’
s a special
reception on the 21
st
.
F
Is
it an lunchtime?
B
No,it
’
s in the
evening an 8 o
’
clock.
F
Sounds great!Can you get everything
organised?
B
No problem.I
’
ll
confirm our attendance.
Module 3
3.1
Our
guest
today
on
‘
songs
of
my
life
’
is
the
entrepreneur
Martha
Lane
Fox
,of
the
massively
successful
company
lastminute..With
her
business
partner,Brent
Hoberman,Martha
Lane
Fox
started
lastminute.
in
Brent
’
s
living
idea
was
simple-a website selling
late flights and late hotel company grew very
quickly
and
expanded
from
the
UK
into
France,Germany
and
bought
other
travel
companies,and
after
six
years
they
had
1,400
nute.
went
public
in
2000,and
the
shares
in
the
company
increased
their
value
by
40
per
cent
in
two
Word
资料
Lane
Fox
left
the
company
in
to
her
entrepreneurial
spirit
,she
wanted
to
start
more
new
companies
.Martha,it
’
s
a
pleasure
to
have
you
here
in
the
studio
…
3.2 Company
structure
Parker Electronix is based in
Fleet,in the south of are leaders in hardware and
software solutions for satellite uncle
,John Parker,founded the company in
the
lastest
product
is
a
new
program
for
optical
instruments
for
the
European
Space engineers are involved in all of
the stages of a project ,from planning to
the
final
performance
validation
.The
industrial
department
,supervised
by
Gerhard
Kulzer,provides regular certified
training for its R&D activities,supervised by
Ross
Benton,are essential for all
future applications .We have a workforce of 60
employees and a
turnover of $$7.5
million ,Now,let me introduce Arnaud Gamage ,our
contracts &purchasing
managing .Arnaud
will explain to you
…
3.3Company
structure
…
and now I would like to
turn to the final section of the report. As you
can see ,last year
was an excellent
year in production .The first two quarters were
rather slow ,but as a result
of
new
orders
from
Asia
,our
production
rose
dramatically
in
the
third
and
fourth
quarter .This
situation was reflected ,of course ,in our sales
for last started the year
in a strong
position,but in the second quarter worldwide sales
fell was a result
of the high price of
r ,as I mentioned earlier,new orders from Asia
meant that
sales went up to their
previous level by the end of the g now at the
share price ,I
am delighted to announce
that last year was also an excellent year in this
share
price rose steadily for the first
two quarters ,and it remained steady at its
maximum for the
rest of the year ,All
in all ,last year was a very positive
year
…
3.4 Exam
spotlight,Listening Test Part One
1
M
Hello ,Janet. Did you send those
letters to our Italian suppliers?
F
Yes,I sent them on 13 me
check
…
.No,sorry.I sent them
on the 14
th
.
M
Great,thanks.
2
M1
The new management have decided to
invest in staff training.
M2
Oh,really?I knew nothing about do they
want us to do?
M1
They
want
us
to
improve
our
performance
when
presenting
and
negotiating,and
make the
most of our computer dy has complained that our
computers are out
of date and so are
our skills!
M1
Yes,I
think
they
’
re
right
.Personally,I
need
to
work
on
how
to
prepare
my
presentations.
M1
Me
’
s start with
presentation skills,then.
3
This
is
the
answering
machine
for
Benton
Factory
are
open
Monday
to
Wednesday from 9.00am to
Thursday and Friday we are open from 9.00am to
Word
资料
are closed on Saturday and Sunday.
4
F1
Here are the P&W logos the agency has
just sent.
F2
Mm,let me
see
…
I like the
colours
…
F1
What about the shapes?
F2
I
’
m
not very keen on squares or rectangles.
F1
So,do you prefer this
one?
F2
Yes
,
the circle is
nice.
5
M1
Our
booking for the Magic Children Expo has
been confirmed.
M2
Excellent!Now we have to
organise the the way,where exactly is the stand?
M1
Let me have a
look.I
’
ve got the fax
’
s number 18 in Hall J.
M2
Ah,that
’
s the
same hall as last year.
M1
Yes,but last year our stand was number
80.
6
M1
The
exhibition went better than last year.
M2
Yeah,I
’
m really was a great
success-especially for us.
M1
There were more people than last
year.I
’
ve got the figures-
yes,15,
’
s a lot
more than last year.
7
The sales were very good in we saw the
usual decrease in January and
February,and we recovered a bit in
March.
8
F
Hello,this is Jane Howell
from Conference Room number 4.
M
How can I help you,Ms
Howell?
F
We
asked for 120 bottles of water,one for each
delegate at our meeting,but there are
only you send us 20 more?
M
Do you prefer
sparkling or still water?
F
Still,please.
M
I
’
ll send them to
you immediately.
F
Thanks a lot
.Bye
.
M
Bye
.
Module 4
4.1 Views on import
controls
Presenter
The crisis over
clothing imports is still hitting the
headlines,and we spoke to
some of the
people Portugal,Joao da Silva owns a small
factory in Aveiro.
Joao
Look,I
can
’
t
see
any
problem
with
these
import
European
Union
should
protect
European
industry-people
like
me
and
my
factory
can
’
t
produce clothing at the prices the
Chinese charge.I employ a small number of people
,it
’
s
true,but
they depend on else could they work around
here?My message to Mr
Mandelson is
this:stop the Chinese imports,support European
producers.
Word
资料
Presenter
But
it
’
s a different message
from the retail clothing chain to what
Dagmar Rasmussen has to say.
Dagmar
We in the retail
trade really think we should import garments from
China ,or
from
Malaysia,or
from
any
country
that
can
supply
us
at
a
good
price .Why
should
the
European Union tell us where and how to
do business?We are not at all happy with this
situation .Our shops could be almost
completely empty next are we going to
say to our customers?The European Trade
Commissioner should act at once,and permit the
clothes to leave the warehouses and to
stock our ,this can
’
t go
on!
4.2 Views
on import controls
Newsreader1
And now for the business news from
Susan Fleming.
Newsreader2
Today
’
s
headline
is
that
China
and
the
European
Union
have
just
announced that an end to the clothing
blockade has been agreed .Millions of fashion
items
are
sitting
in
ports
around
Europe
,where
they
have
been
since
import
restrictions
were
introduced
in
June
.Today,however,both
sides
in
the
dispute,have
reached
an
agreement,and the
clothes,will be in the shops soon,The EU will
accept all of the 80 million
r,only 50
per cent of these items are part of this
year
’
s other 50
per
cent
will
be
part
of
next
import
agreed
to
this
solution
,which
is
a
compromise
on
both
agreement
is
a
victory
for
Peter
Mandelson,the
EU
trade
commissioner.
Newsreader1
And on the stock
exchange
…
4.3 Views on
import controls
R
Wates
’
Office Supplies
Ltd,can I help you?
C
Hello,I
’
d like to
speak to Mariah Keaton,please?
R
Who
’
s ?
C
This is Jane Barrett,of Bryant&Sons.
R
I
’
m
afraid
Ms
Keaton
is
not
in
her
office
at
the
moment .Would
you
like
to
leave
a
message?
C
Yes,I order has arrived
,and you
’
ve sent the wrong
ordered three
boxes of A4 paper,five
printer cartridges,two boxes of pencils,and four
boxes of pens .You
sent us two boxes of
A5 paper ,the wrong printer cartridges,only one
box of pencils ,and no
pens.
R
I printer cartridges did
you order?
C
The code is
HP92274A.
R
And which did
you receive?
C
The code on
the ones we received is FO26ND.
R
Ok,Ms
Barrett,I
’
ll
ask
Ms
Keaton
to
call
you
when
she
gets
she
have
your
number?
C
I think I
’
ll
give it to you all the
’
s
0573 764812.
R
Can I say
that back to you? 0573 764812.
C
That
’
s
right.
R
I
’
ll pass your
message on to Ms Keaton.
C
Thank e.
Word
资料
4.4 Views on
import controls
N
Westlaine
Pharmaceuticals.
S
Hello.I
’
d like to
speak to Natalia Marin,please.
N
Speaking.
S
Hi,
’
s sven.I need
your budget figures for the you email them to me?
N
They
’
re not ready
yet,I
’
m
afraid
.I
’
d like to check them of
the figures
aren
’
t quite
right.
S
When do you think
they
’
ll be ready?
N
I
’
m
working them now,I
’
ll send
them to you this four
o
’
clock alright?
S
Yes,that
’
s
fine.I
’
ll write the report
tomorrow morning.
N
Oh,by
the way,Margareta is leaving next
’
re having a little party
tomorrow
you like to come?
S
Yes,I
’
d love time?
N
Half past three.
S
Great.I
’
ll see
you .
4.5
Telephone messages
1
M
Good I speak
to Mr Aitken,please?
F
I
’
m afraid
he
’
s not in the office I
take a message?
M
Just tell
him Cailin called.
F
Could
you spell your name,please?
M
Sure,it
’
s C-A-I-
L-I-N
.
F
Thanks
so much.
2
F
And your address is
?
M
27,Mendip
Road.
F
27
Pendip. Road
M
No,M for .
3
M
Hi, you call me back on 98 983 988?
F
Let me just check that-98
983 988?
M
you call me back
right now,please?
4
F
And when is
the delivery due?
M
On the
23nd
.
F
Did you
say the 21st?
M
Sorry?
F
Do you mean the
21st,2-1,or the 23rd,2-3?
M
Oh I 23rd, 23rd of June.
4.6 Telephone messages
1
Word
资料
R
Reid ,Whelan and Blake.
C
Hello,I
’
d like to
speak to Ms Chandra.
R
I
’
m afraid
she
’
s not in today .Can I
take a message?
C
Yes,this is Joe Panetta,from AS
Associates.
R
I
’
m
sorry,Panetta
…
is that P-A-N-
E-doubleT-A?
C
Yes,that
’
s right.
R
And
you
’
re from
AS
…
C
..Associates
R
Thank what
’
s the
message,Mr Panetta?
C
I
’
m
calling
about
the
brochure
Ms
Chandra
you
tell
her
that
our
new
brochure
is coming out in two
weeks
’
time?Would she like to
wait for that one rather than
receive
the old one now?
R
I
’
m sorry,did you
say two days or two weeks?
C
Two you ask Ms Chandra to phone me and
confirm which one she wants?
R
Yes,of she have your number?
C
I
’
ll
give it to
’
s 0632 158431.
R
Alright,Mr
Panetta,I
’
ll pass your
message on to Ms Chandra.
C
Thanks.
R
You
’
re .
2
R
Reid ,Whelan and Blake.
C
Hello,can I speak to Mr Horbaczewski?
R
I
’
m
afraid he
’
s off you like to
leave a message?
C
Yes,my
name is Bob Davis.
R
Could
you spell your surname,please?
C
Sure.D-A-V-I-S.
R
And what is the message?
C
I need a copy of my tax form for last
you ask Mr Horbaczewski to email a
copy
to me,please?
R
he have
your email address?
C
I
’
m not
sure.I
’
ll give it to you
’
s B D dot Davis,at hotmail
dot .
R
All
right,Mr Davis.I
’
ll give
your message to Mr Horbaczewski.
C
Thank you very much .
R
Not at e.
3
R
Reid ,Whelan
and Blake.
C
Hello,is Maria
Peters in today?
R
She is
,yes ,but she
’
s in a meeting
at the I take a message?
C
Yes,this is Sigrid Junge,from Hofmann
GmbH.
R
I
’
m sorry,could
you spell your name ,please?
C
S-I-G-R-I-D-,Junge J-U-N-
G-E.
R
And what
was the name of the company?
C
Hofmann,that
’
s
H-O-F-M-A-N-N-,G-M-B-H.
R
Thank what is the message?
Word
资料
C
I
can
’
t fly to London on 17
April .There are no places I can come on the
18th .Could you ask Maria to confirm
that she can see me on the 18th?
R
Yes,of she have your
number?
C
Yes,she does.
R
All right,Ms
Junge,I
’
ll give your message
to Mrs Peters.
C
Thanks.
R
You
’
re e.
4
R
Reid,Whelan and Blake.
C
Hello,I
’
d like to speak to
Mr Dando.
R
His
line;s you like to wait?
C
Yes ,please
…
R
Hello,caller,I
’
m
afraid the line is still busy.
C
Can I leave a message?
R
is the message?
C
Could you tell him that I
have accepted the first offer?
R
You
’
ve accepted
the first could you give me your name ,please?
C
Oh ,yes,of
’
s K-R-A-E-M-E-R.
R
Thank
you.I
’
ll give Mr Dando your
message.
C
Thank
you.
4.7 Telephone
messages
1
Gabrielle
Hello,Roberto?It
’
s you tell me when the goods
are arriving?
Roberto
Well,they
’
re
leaving
on
16
Feburary,and
the
journey
takes
three
days
.If
everything goes
well,you
’
ll have them on the
19
th
.
2
Personnel
officer
Good afternoon,Personnel.
Caller
Oh,please excuse me
,I think I must have the wrong extension. I wanted
to speak to
the production you tell me
her extension number ,please?
Personnel
officer
Certainly,it
’
s
she
’
s
not
in
her
office
at
the
’
s
having a lunch meeting with the
managing director.
3
Krystof
Krystof Grivas
’
s
office. I can
’
t come to the
phone at the moment. Please leave a
message,and I
’
ll
get back to you as soon as I can.
Berndt
Yeah,Krystof,it
’
s
time is now one o
’
,I
won
’
t be able to
make our 2.30 we make it a bit
later-4.30 perhaps?
4.8 Exam
spotlight ,Speaking Test Part One
E
Good afternoon.
C1 and C2
Good afternoon.
E
My
name
’
s
Heather
Barras
and
this
is
my
colleague,Sharon
will
be
listening to ,could I have your mark
sheets,please?
C1
Yes,here
you are.
Word
资料
C2
Here you are.
E
Thank
.So,what
’
s your name?
C1
My name is Christine
Benferrhat.
E
How do you
spell your surname?
C1
It
’
s B-E-N-F-E-R-
R-H-A-T.
E
And where are you
from,Christine?
C1
I
’
m from
Brittany,in France.
E
And
what
’
s your name?
C2
M
y
name
’
s Joao Cordeiro and
I
’
m from Portugal.
E
Joao,do you work or study
in Portugal?
C2
I
work for an advertising company and I attend
evening classes in English.
E
And you,Christine,do you work or study
in Brittany?
C1
I
finished
school
last
year.
I
have
a
new
job
near
Paris.
I
work
for
a
multinational
company.
E
And do you like your new
job?
C1
Yes,I
like it a lot. I like speaking
English with my colleagues and our
customers.
E
And
what about you,Joao?Do you like your work?
C2
Yes, I like it very much.
I like working with creative people.
E
ine,what do you do in your
spare time?
C1
I
don
’
t
have
much
spare
time,but
I
like
reading,listening
to
the
music
and
I
like
swimming
.When I go back to Brittany ,I also like
windsurfing.
E
And
you,Joao,do you have any hobbies?
C2
Yes,I like taking photos. I have a new
digital camera and I like taking piture of towns.
I
also like going to the cinema and I
visit art exhibitions .There are a lot in Lisbon.
E
Do you think
it
’
s better to live in a
small town or big city?
C2
I prefer big
’
s
exciting and there
’
s a lot
to do.
E
Do you
agree,Christine?
C1
No,I
don
’
t agree with him. I live
near Paris,but that
’
s
because of my work. I would
prefer to
live in smaller town,like my home town in because
I like the sea.
E
Thank
’
s the end of Part One of
the Speaking Test.
Module 5
5.1 Career
changes
P
Excuse you pass
me a plate?
A
Sure
…
You
’
re Petra
Schein,aren
’
t you?
P
Yes, I am.
A
I
thought
so.
You
probably
won
’
t
remember
me,but
I
came
for
an
interview
for
an
accountancy job with you about three
years ago.
P
Yes,Alex,isn
’
t
it?Belanger.
A
That
’
s right.
P
I seem to remember that
one of your hobbies was was a real passion.
A
You do have a good memory!
Word
资料
P
So
what
happended?We
offered
you
a
job,but
you
went
to
work
for
our
competitors
–
Deutsche Bank,I seem to
remember.
A
The conditions
they gave me were better,
I
’
m sorry to say.
P
I can understand , are you
still working there?
A
No,I
’
ve given up
banking altogether. I worked for Deutsche Bank for
a little more than
two
years,but
I
didn
’
t
like
the
was
too
much
competition
among
the
employees,and I
didn
’
t really like that.
P
Well,sometimes you have to
be competitive if you want to make a progress.
A
I know,it
wasn
’
t for me.
P
So,what do you do
now?
A
I have
become a professional photographer.
P
You know,that
doesn
’
t surprise me .Are you
in any particular sector?
A
I
take
portrait
photos.
I
’
ve
just
bought
a
studio,and
I
’
m
creating
a
library
of
photos,which I
’
m
going to punish on my website.
P
You must give me your web
address.
A
Better
than that, I can give you my business
card
…
And what about you?Are
you still in
human resources?
P
Yes ,I am..
I
’
ve moved to the head
office,and I
’
m the manager
now I
’
m even
busier than ever
…
5.2
Career changes
F
’
s nice to see
you
’
re looking well.
B
Thanks
!I
’
m well.
I
’
ve just come back from the
Turin Book Fair.
F
Ah!One of your favourite did it go?
B
Oh,the fair was quite a
had a lot of interest in a new series of science
titles that
we
’
ve
I
met
up
with
some
old
you
remember
Nuno,from
Lisbon?Yes,all in all ,it was very I
do enjoy Italian food.
F
It
’
s
delicious,isn
’
t it?Well then
,Berndt,has this been a good year for you?
B
Yes,it
’
ve done really well in
Western Europe-we
’
ve sold
more books than ever
we
’
ve
started
distributing
in
countries
in
Eastern
Europe
as
well-for
example ,in Poland
and is doing very demand for our books has
been almost as high as in Spain and
Portugal.
F
That
’
s great! I
can see you
’
ve been very
busy.
B
Well ,of course!You
know me.
F
So,what
’
s next
then? I
’
m sure
you
’
ve got something new
planned.
B
Well,we
’
re going
to move the actual printing to have a new
contract with
a
printing
company
in
’
re
going
to
take
over
about
80
per
cent
of
our
book printing next
’
s going to cut our costs
considerably,I hope.
F
What
a coincidence! I
’
ve just
been to Bratislava.
B
Well,
I
’
m
going
to
be
there
next
month.
I
’
m
going
to
discuss
the
contract
with
the
after that, I think
I
’
m going to take a few
day
’
s holiday.
It
’
s been a very
busy year.
5.3 Negotiating a
bank loan
Word
资料
BM
OK,well,
I
’
ve got all the paperwork
here for your loan application .Everything seems
to be in
’
s just
have a look at your business s you could tell me
about
your ideas?
JH
Yes,of
plan
to
make
fruit
drinks,from
100
per
cent
fruit-no
extra
sugar,or
additives
or
‘
E
’
the
moment,we
’
ve
only
got
a
couple
of
flavours,strawberry and pear,but we
want to expand our range to include more flavours.
BM
You say that
you
’
ve got some you already
started making and selling
your
drinks?
JH
Only
on
a
small
scale,but
they
’
re
selling
really
well
and
we
can
’
t
keep
up
with
demand.
BM
Right,so
why
exactly
do
you
want
a
loan?Are
you
going
to
expand
your
range
or
increase you production?
JH
Well,both,we hope.
BM
And how do you plan to
sell the drinks?Direct to the public?
JH
No,we
’
re
going
to
sell
through
other
know,in
caf
é
s,snack
bars,at
outlets in airports
and railway
’
ve already had
talks with the catering company
that
runs
the
‘
Travel
Snack
’
’
re
going
to
stock
our
drinks
in
their
main
outlets/
BM
And
are you going to be able to expand
quickly?
JH
I
think so,because we
’
re going
to keep everything plan to use the same basic
plastic bottles that
we
’
ve used until now,and
we
’
re going to use the fruit
that is easily
available production
process is very simple too.
BM
OK,what about your market?Who do you
think is going to be your main market?
JH
So
far
most
of
our
customers
have
been
young
people-you
know,students,teenagers,people
who
are
interested
in
drinking
something
healthy
and
natural
.
So
we
’
re going to try to
consolidate that market. I
don
’
t think
it
’
s a good idea
to change our strategy at the moment.
BM
What kind of marketing
have you done?
JH
A friend
of ours has designed a great website for us,and I
think we
’
re going to focus
on
the Internet for the moment.
BM
OK,so
let
’
s look at these figures
in more detail
…
Module 6
6.1 Flight problems
1
We got to the airport 30
minutes before the plane was due to take off,and
we went straight
to the check-in ,the
man at the desk said that the plane was already
full because the
flight was overbooked
,so we couldn
’
t get on.
But then he changed his said there
were empty seats on the plane,but we were late
and the check-in desk was we missed
our plane and we had to buy two tickets for
another see,if the flight is
overbooked,they give you a seat on a later one-but
if
you arrive late,you lose your money.
I bet the man at the desk was lying.
Word
资料
2
I called the airline to ask if my
flight was on time ,and the man said that there
might be a
delay
because
of
the
snow,But
when
I
arrived
at
the
airport
,there
were
no
woman at the information
desk told me to go back to my hotel and said they
were
going to close the airport,and she
didn
’
t know for how long.
3
I
couldn
’
t complain about
airline sent a taxi to collect me from my
the
airport,they
took
me
straight
to
the
desk
to
check
my
case
in.
I
didn
’
t
have
to
they let
me sit in the First Class Lounge,even though I
didn
’
t have a first class
woman in the lounge said she would
bring me some food from the buffet if I was
hungry .Then ,when it was time to go
,they pushed my wheelchair all the way to my seat
on
the plane ,And during the
flight,they couldn
’
t do
enough for me.
4
There
’
s
one
every
it
’
s
not
the
baggage
handlers,it
’
s
the
flight
attendants,or
even
the
pilots
.The
last
time
I
travelled,it
was
the
air
traffic
,but
they
weren
’
t stopping
for the whole day,just for four hours,just long
enough to cause absolute
chaos .The
announcement said there would be no cancellations
that day ,only
that meant that I
missed my connecting flight in Frankfurt and had
to fly out to Chile the
following day.
6.2
At the hotel
1
R
Good n may I help you?
G
Yes,hello.
I
’
m
phoning
to
check
if
my
online
booking
went
through
.
I
haven
’
t
received any confirmation.
R
When did you make your
booking?
G
Last Tuesday,the
14
th
.
R
Could I have your name,please?
G
Yes,it
’
s
Johanson.
R
Let me ,Mr
Johanson,we have a booking for you for
Thursday,the 23rd,for one
night.
G
you.
2
P
Can I help
you with your luggage,Madam?
G
Yes,please. I
’
ve
got some very heavy
’
re over
there,on the right.
P
Here you are, is your room?
G
I
’
m
sorry,these two big suitcases
aren
’
t this small one
isn
’
t mine
either.
P
They
were the only suitcases on the right.
G
Oh,
I
meant
to
say
‘
on
the
left
’
.One
big
suitcase
and
two
small
ones.
I
’
m
terribly
sorry.
P
No problem,Madam.
3
G
Who
’
s there?
Word
资料
C
It
’
s Alice,the chambermaid.
…
Good morning , I clean your
room now?
G
Yes,of
course.
I
’
m
going
out
…
the
reception
desk
said
I
could
give
you
my
that right?
C
Yes,that
’
s leave
your laundry in this bag.
G
I need this pair of trousers cleaned.
I
’
d like to wear them this
evening .Do you think they
will be
ready by then?
C
I
’
m sure we can
manage that, time this evening?
G
I
’
ll need them
before eight
o
’
clock.
C
That
’
s no
problem.
G
Thank you very
much.
4
W
Are you ready to
order,Sir?
G
No, I just
can
’
t would you recommend?
W
Well,would you prefer meat
or fish?
G
I
don
’
t really want meat or
fish today. I
’
d like some
vegetables.
W
Then
maybe you
would like to try
our dish
of the day.
It
’
s
made with local organic
vegetables.
G
Yes,that
’
s sounds
a glass of red wine,please.
5
S
Hello,Business is Christine may I
help you?
CS
I
’
m in the main conference
room and I
’
ve got a bit of a
problem.
S
What
’
s the
problem exactly?
CS
Well , I
’
ve
connected my computer to the video projector,and
the Internet also seems
to be working
,but at this speed I won
’
t
be able to give my presentation. I need a faster
connection.
S
I
’
ll call the
technician,Madam.
CS
Thank
you .And ask him to come immediately .
I
’
m getting nervous.
S
I
’
ll
get him to come as soon as possible.
6.3 Arranging
business travel
1
The next
train to depart from platform six is the seven
fifty-five to Manchester.
2
The
eight
fifteen
Glasgow
to
London
coach
is
now
ready
for
make
your
way to
the coach immediately.
3
Network
Southwest
apologies for the late arrival of the Bristol
train will now
arrive at twenty-three
fifteen.
4
Due to a baggage
handlers
’
dispute,all
remaining flights today have been
will
be no flights until oh seven hundred hours
tomorrow morning.
6.4 Arranging business
travel
TA
Good n I help
you?
Word
资料
J
Good
.
I
’
d
like
to
book
a
flight
to
Paris
Charles
de
Gaulle
Airport,from
London Heathrow,for tomorrow night.
TA
For how many people?
J
One adult. I see
there
’
s an Air France flight
at 20.15.
TA
Let me see, we
are ,flight AF2271..I
’
m
afraid the flight is fully
booked
…
but I
see
that there are still places on the six
o
’
clock flight.
J
No,that
’
s too
early.
TA
Well,there
’
s a
British Airways flight at 19.40.
J
No, that
’
s also
too early. I wanted a flight after 8pm.
TA
Well,the British Airways
flight is fully booked anyway.
I
’
m afraid the Air France
flight is
the only one after eight
o
’
clock.
J
What about Wednesday
morning?He needs to land at Charles de Gaulle by
9am.
TA
Both Air
France and British Airways have flights arriving
at ,or before , BA flight
leaves at
6.20 and arrives at 8.25,whereas the Air France
flight leaves later but gets there at
9am you have any preference?
J
Well,the
British
Airways
flight
gives
him
more
there
a
seat
still
available
on
that
one?
TA
Yes,there
is a seat you like to make a booking?
J
Yes,please.
TA
Can I have the
passenger
’
s name,please?
J
Yes
,it
’
s Mr Michael,M-I-C-H-A-
E-L,Burnett,B-U-R-N-E-doubleT.
TA
Do you have an account with us?
J
Yes,the account code is
LTBC1784.
TA
Thank
,the
booking
is
for
one
passenger
on
British
Airways
flight
BA395
at
06.20.
J
Let me take a note of
BA395,at 06.20.
TA
That
’
s
right.
J
Could
you send an email to confirm the booking?My name
is Judith
’
ve got
the address.
TA
Yes,of course,Ms Baird.
J
Thanks. Bye.
Module 7
7.1 Hotels of the
future
I
Good
this week
’
s Business
Unusual,I
’
m talking to Aisha
Ghadir ,the chief
executive
officer
of
Hydro
Palace
,Ms
Ghadir,from
the
name
of
your
company,we can clearly understand that
you are in the hotel I believe there is
something rather special about Hydro
Palace Hotels.
A
Well ,we
provide a luxury service for an exclusive what is
unusual about our
hotels is the fact
that they
’
re underwater.
I
When you say
‘<
/p>
underwater
’
,I
assume you mean on the coast or at the
water
’
s edge?
Word
资料