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潜在供应商评估指南
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评估范围
A
–
Management
管理
B - Technology
and Development
技术与开发
C
–
Quality
质量
D
–
Production
生产
E -
Engineering (Product and Process)
工程（产品和过程）
F - Logistics / Supply
物流与供应
G - Sub-
supplier Management
分供商管理
H - Cost
Management
成本管理
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Scoring
Guide
打分指南
Team evaluation must be recorded into
Excel file. Input comments on COMMENTS page.
团队评价必须用
Excel
文件记录，在注释页上输入注释。
Points Color Definition Effect on DC
processes
在
DC
流程颜色表示的定义：
0
red Supplier demonstrates neither a
documented process/procedure nor
an applied practice.
0
分
红色
供应商示范既无文件化流程
/
程序，又无应用的实例
Process will certainly cause product
failure and/or unsatisfactory communication with
the customer
过程肯定会发生产品缺陷和招致顾客抱怨。
1
red Documented
process/procedure exists but is incomplete or not
fully implemented.
1
分
红色
有文件化流程
< br>/
程序，但不完善或没有完全的贯彻。
Process will probably cause product
failure and/or unsatisfactory communication with
the customer
过程大概会发生产品缺陷和招致顾客抱怨。
2
green Process/procedure is
completely documented and acceptably implemented.
2
分
绿色
流程
/
程序是完整的并备有证明文件，贯彻情况可以接受。
Process will probably not cause any
product failure and/or unsatisfactory
communication with the customer
过程大概不会发生产品缺陷和招致顾客抱怨。
3
green A completely
documented process/procedure is fully implemented
and meets minimum requirements.
3
分
绿色
具有
完整的备有证明文件流程
/
程序，并得到完全地贯彻。
According
to
the
evaluation
team’s
expertise
the
process
will
not
cause
any
product
failure
and/or
unsatisfactory communication with the
customer
依照评估团队专家的意见，过程不会发生产品缺陷和顾客抱怨。
N/A
green
N/A
项
绿色
The evaluation
team agrees that this question should not be
scored. Enter NA into the Score box and explain
reasons on COMMENTS page.
评估团队同意不记分的这些问题，记分箱内输进
NA
，并在注释页解释原因。
Question is not applicable for this
particular commodity/process
对于特殊的商品
/
过程，问题不适用。
Note The team must reach a consensus on
each question score.
注意：每一项问题的打分，团队必须达成一致意见。
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A
–
Management/
管理
Comments:
注解：
The
Management
(e.
g.
Board
of
Management,
Plant
Management,
Section
Management)
develops
the
quality policy for the
company, defines it and commits all areas and
levels to it. This allows specific quality
goals
and
also
a
quality
system
(Q
system)
to
be
agreed
upon.
Quality
must
be
regarded
as
an
overall
management task. The
management must concern itself with the following
subjects:
提交并详细说明所有范围、级别的公司
经营（例如：管理部门、工厂管理、项目管理）发展的质量方针。允许
已经同意的特殊目
标和质量体系。质量必须当作一项全面的经营任务。经营必须涉及它自身具有的如下题目：
??
Business Plan*
商业计划
??
Comparison of internal &
external performance data
国内外性能资料对照
??
Business
results
商业成果
??
Employee satisfaction
员工满意
??
Customer satisfaction
客户满意
“Management” describes the
organizational entity in the company that is
responsible for profit
and loss.
管理层描述在公司内负责利润和消耗的组织实体。
Remark: * = Business plan means: local
plant performance targets
注，商业计划意味着：当地的工厂执行目标
Checklist
Overview
:
评审清单总览
1 Have goals been defined and are they
consistently being followed?
是否制定目标，并且始终遵循？
1a
Does the supplier have process to update their
business Plan?
供应商是否有更新商业计划的流程？
1b Are objectives developed from the
business plan?
所有目标是否都源于商业计划？
2
Is there a process for management review?
是否有管理评审流程？
2a Are objectives defined and
controlled on all levels?
是否界定和控制所有等级的目标？
2b Does the supplier perform regularly
scheduled quality audits internally?
供应商是否实施定期的内部质量评审？
2c Do preventive and reactive measures
derive from this evaluation?
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是否有针对评审（结果）的纠正和预防措施？
3 Is there a process for evaluating the
capability of the established resources
(employees, equipment,
methods,
material)?
是否有流程来评估已经建立的资源能
力（如人员、设备、方法和材料）？
3a Does the
organization identify and allocate appropriate
resources for increase of customer satisfaction?
为提高顾客满意度，组织是否识别和分配适当的资源？
4 Is there a process for the management
of employee satisfaction with suitable methods?
是否有合适的方法来管理员工满意度的流程？
4a Does the supplier have a process for
quality awareness?
供应商
是否有关于
(
提高
)
< br>质量意识的流程？
4b Does the
supplier promote any motivational activity (e.g.
small group activity) to assure and improve the
quality?
供应商是否推行员工激励活动（例：小组活动）以保证和改善
质量？
5 Does a training
program exist which supports achieving the scope
of business and fulfillment of
customer
requirements?
是否有支持完成商业经营范围和履行顾客需求的培训计划？
5a Does the supplier have
documented training and development programs for
its personnel?
供应商是否有针对员工的书面化的培训和开发计划？
5b Individual Training: does the
training program fit to the job specifications?
个人培训，培训计划是否合适于岗位说明？
5c What kinds of information do the
employees get about customer requirements and
about achievement of
objectives?
在顾客需求和目标绩效方面，员工得到了哪些信息？
A1
Have goals been defined
and are they consistently being
followed?
是否制定目标，并且始终遵循？
Comments:
注解：
“Goals”
are
specifications
for
products,
processes,
operations
and
services
defined
for
all
levels.
These
objectives
are
derived
from
customer
requirements,
the
competitive
situation,
the
legal
environment
and
internal requirements as
well as adherence to the zero defect strategy
目标是
.
对
于产品、过程、操作和所有级别服务界定的规范。这些目标源于顾客的要求、竞争的位置、法定的环
境、国内需求以及坚持零缺陷战略。
Examples:
??
ppm-
data,
ppm
数据
??
non conformance data,
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不合格品数据
??
quality costs,
质量成本
A1a
Does the supplier have a process to
update their business plan?
供应商是否有更新商业计划的流程？
Comments:
注解：
??
A
“business
plan”
is
a
document
with
company
-specific,
strategic
projects
and
goals
to
be
fulfilled
or
achieved in a defined period.
商业计划是一种文件，含有公司特定在某一时期要实现或达到
的战略性计划和目标。
??
A
“business plan” is a controlled
document
商业计划是一个受控文件。
Examples:
例如：
??
written operating system
process,
书面的运行系统流程
??
procedure or
practice
程序或惯例
A1b
Are objectives developed from the
business plan?
所有目标是否都源于商业计划？
Comments:
注解：
Objectives should be fixed in a way to
achieve fulfillment of Business plan.
确定目标以完成商业计划
Examples:
例如：
a) Corporate-wide objectives
公司范围的目标
??
Improving market
share
改进市场份额
??
Continuous quality
improvement
质量持续改进
b)
Product-related objectives
同产品有关的目标
??
Scrap-/failure rates
废品
/
故障率
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??
delivery quality (ppm)
交付质量
(ppm)
??
Process capability
improvement (Cpk, Ppk)
改进过程能力
(Cpk, Ppk)
??
Reliability
improvement
改进可靠性
??
Environmental tolerance.
环境的忍受力
c)
Customer-related objectives
与顾客有关的目标
??
Shortening of order
processing time (inquiries, orders) (difference in
days)
缩短定单处理时间（询价、定购）（以天区分）
??
Improvement of customer
satisfaction (reduction of the number of customer
complaints change %)
改进顾客满意度（减少顾客抱怨的数量
变化率
%
）
??
Reduction in the reaction
time in the event of complaints (difference in
days)
在抱怨事件方面减少反应时间（以天区分）
??
Improving delivery
reliability (on-time performance).
改善交付可靠性（准时履行）
d) General objectives
总体目标
??
Cost reduction
减少成本
??
Advanced quality
planning
先期质量策划
??
Increasing employee
satisfaction
不断增加的员工满意度
??
Monitoring the
effectiveness of corrective actions
监测纠正措施的效果
??
Quality system upgrade
from ISO 9001 to ISO/TS 16949
质量体系从
ISO 9001
升级到
ISO/TS 16949
??
Further development
towards TQM, EQA etc.
更进一步地向
TQM,
EQA
等发展
e)
Production related
与生产有关的
??
ppm-data,
PPM
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??
nonconformance
data,
不合格品数据
??
quality costs,
质量成本
??
absenteeism,
缺勤率
A2
Is there a process for management
review?
是否有管理评审流程？
Comments:
注解：
Company management must periodically
(at least once each year) ensure that the
established quality system
(with all
elements) is effective and meets the needs of the
organization. The aim of this assessment is to
continuously optimize and adapt to
changed conditions (market, technology etc.).
公司管理层必须定期的进行管理评审（每年至少一次），确保已制定的质量体系（所有元素）是有
效的，并满
足组织要求。预定的目标要不断优化以适应市场、技术条件的变化。
A2a
Are
objectives defined and controlled on all levels?
是否界定和控制所有等级的目标？
Comments:
注解：
Objectives must be developed and
followed up on all levels from top management to
the shop floor.
目标必须从最高管理层到
车间现场各个级别上展开，并且得到遵循。
Examples:
举例：
Goals/objectives
:
目标
/
目的
a)
Corporate-wide objectives
公司总体目标
??
Improving market share
改善市场份额
??
Continuous quality
improvement
质量持续改进
b)
Product-related objectives
与产品相关的目标
??
Scrap-/failure rates
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废品
/
故障率
??
Supplier delivery quality
(ppm)
供应商交货质量
ppm
??
Process capability
improvement (Cpk, Ppk)
过程能力改进
(Cpk,
Ppk)
??
Reliability
improvement
改进可靠性
??
Environmental tolerance.
环境忍受力
c) Customer-related objectives
与顾客相关的目标
??
Shortening of order
processing time (inquiries, orders) (difference in
days or hours)
缩短订单处理时间（询价、定购）（以天或小时区分）
??
Improvement of customer
satisfaction (reduction of the number of customer
complaints change %)
改善顾客满意度（减少顾客抱怨数量的变化率
%
）<
/p>
??
Reduction in
the reaction time in the event of complaints
(difference in days or hours)
减少顾客抱怨事件的反应时间（以天或小时区分）。
??
Improving delivery
reliability (on-time performance).
改进交付可靠性（准时履行）
d)
General objectives
总体目标
??
Cost reduction
降低成本
??
Advanced quality
planning
先期质量策划
??
Increasing employee
satisfaction
增进员工满意度
??
Monitoring the
effectiveness of corrective actions
监测纠正措施的有效性
??
Quality system upgrade
from ISO 9001 to ISO/TS 16949
质量体系从
ISO
9001
升级到
ISO/TS
16949
??
Further
development towards TQM, EQA, MBA etc.
进一步朝
TQM, EQA,
MBA
等发展
Management
review:
管理评审：
The review can be done by gathering and
evaluating the following information
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通过收集和评估下列的信息来完成评审
??
Quality status
report
质量状态报告
??
Regularly scheduled
quality meetings
定期的质量会议
??
Quality indices with
respect to objectives
与目标相关的质量指标
??
Internal quality audit
reports with derived measures
来源于测量的内部质量审核报告
??
Status of the continuous
improvement process
持续改进过程的状况
??
Results of product and
process analysis with corrective
actions
产品或过程采用分析和纠正措施的成效
??
Reports on customer
satisfaction
顾客满意度的报告
A2b
Does the supplier performs regularly
scheduled quality audits internally?
供应商
是否实施定期的内部质量审核？
Comments:
注解：
??
Does the management
provide appropriate resources for internal audits
(system, process, and product)?
管理层是否为内
部审核（体系、过程、产品）提供了适当的资源？
??
How are results of
internal audits included into the management
review?
内审的结果如何被纳入管理评审
Examples:
例如：
??
Supplier
audits,
供应商审核
??
internal audits (system,
layered process, product)
内审（体系、分层的过程、产品）
A2c
Do preventive and
reactive measures derive from this
evaluation?
是否有针对评审（结果）的预防和纠正措施？
Comments:
注解：
??
The responsibility and
authority for organization of corrective actions
must be defined.
必须确定纠正措施组织的职责和职权
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??
Responsibilities must be
defined for the coordination, reporting and
monitoring of corrective actions.
对于协调、报告和纠正措施的监控必须要确定职责
??
Monitoring covers both the
carrying out of remedial measures and the
inspection of their effectiveness
.
监测包括补救措施的输出和成效的检验
Examples:
例如：
??
root cause analysis and
identification
根本原因分析和证明
??
Determination of measures
and responsibilities
确定措施和责任人
??
informing the affected and
responsible departments
提供情报的、受到影响的和有责任的部门
??
Determination of
monitoring mechanisms.
确定监测机制
A3
Is
there
a
process
for
evaluating
the
capability
of
the
established
resources
(employees, equipment, methods, material)?
是否有流程来评估已经建立的（如人员、设备、方法和材料）资源能力
Comments:
注解：
… so that necessary processes work
effectively. The management has the task of
providing
the financial and
staff resources for fulfilling the
requirements.
管理层有责任提供履行该流程
中所需的资金和人力资源，以便于必要的流程能够有效地进行。
Examples:
例如：
??
Qualified
staff
with
task-related
capabilities
for
management,
process-
orientation,
implementation
and
inspection activities
(including project management)
具备管理、过程开发、执行和检查（包括项目的管理）相关工作能力的资深员工。
??
technical equipment for
product development and manufacture
作为产品开发和制造的技术装备
??
Computer support, e.g. for
data analysis, graphic displays, process control,
statistics, quality plans
作
为数据分析、绘图显示、过程控制、统计、质量策划的计算机支持
A3a
Does the organization
identifies and allocates appropriate resources for
increase
of customer satisfaction?
为了提高顾客满意度，组织是否确定和分配了适当的资源？
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Comments:
注解：
??
Is there a process or
procedure for identification and allocation of
resources?
是否有确定和分配资源的一个流程或程序？
??
Does the supplier have
adequate buildings, facilities and equipment for
producing parts that would satisfy
the
quality requirements of the car manufacturer(s)?
对于是否能生产出满足车辆制造商质量要求的零件，取决于该
供应商是否具备充足的厂房，设备和装备？
??
Are the dedicated
resources qualified for their tasks?
投入的资源是否能够完成任务？
Examples:
例如：
??
How and when are resources
planned?
什么时间，如何计划资源？
??
How are the plans
released?
如何发放计划？
??
How do you make sure that
the established resources fulfill the customer
requirements?
如何确保已制定的资源能够满足客户的要求？
?
Planed Equipments ,
machines, tools, humans, methods, material,
supplied parts,
suppliers.
计划好的设备，机器，工具，人员，方法，材料，供应零件和
供应商
??
Qualified
staff
with
task-
related
capabilities
for
management,
process-
orientation,
implementation
and
inspection activities
(including project management)
具备管理、过程开发、执行和检查（包括项目的管理）相关工作能力的资深员工。
??
technical equipment for
product development and manufacture
作为产品开发和制造的技术装备
??
Computer support, e.g. for
data analysis, graphic displays, process control,
statistics, quality plans.
作为数据分析、绘图显示、过程控制、统计、质量策划的计算机支持
A4
Is
there
a
process
for
the
management
of
employee
satisfaction
with
suitable methods?
是否有管理员工满意度的流程及合适的方法？
Comments:
注解：
Is employee satisfaction a management
principle? Is employee satisfaction maintained?
员工的满意度是否作为一项管理原则？是否保持员工满意？
Examples:
举例：
??
Working conditions, work
location, environment, equipment
工作条件，工作场所，环境及设备
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??
Health and safety measures
健康和安全保障措施
??
Communication on an
individual and company wide level
员工个人和公司范围各级别进行
j
沟通
??
Employee
performance evaluation, agreed goals, career
planning
员工的业绩评估，共同目标，职业计划
??
Involvement in quality
matters
参与质量活动
??
System for recognizing and
rewarding performance
认可和奖励成绩的体系
??
Job security
工作安全
Further
indicators can be:
可更进一步指示：
??
Absenteeism
缺勤率
??
Personnel turnover
人员流动
??
Use of company facilities
公司设施的使用
A4a
Does the supplier have a
process to improve quality awareness?
供应商是否有关于（提高）质量意识的流程？
Comments:
注解：
??
A written procedure
defining the quality awareness.
明确质量意识的书面程序
??
Do measures for
improvement of quality awareness and morale exist?
是否有提高质量意识和士气的措施？
??
Which measurables indicate
employee satisfaction?
那种测试能够说明员工的满意度？
Examples:
例如：
??
Improvement suggestions
改进建议
??
Quality circles
质量循环
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??
Zero defect programs
零缺陷计划
??
Poster campaigns,
competitions
活动海报，竞赛
??
Training, information
meetings
培训，信息会议
??
Awards
奖励
??
Workshops.
车间
A4b
Does the supplier promote any
motivational activity (e.g. small group activity)
to
assure and improve the quality?
供应商是否推行员工激励活动（例：小组活动）以保证和改善
产品质量？
Comments:
注解：
The
quality
and
performance
capabilities
of
a
company
are
not
only
dependent
on
the
technical
and
organizational capabilities and the
business resources, but far more so on the
qualification and motivation of
employees to perform well.
一个公司的质量和业绩的能力不但要依靠技术，组织能力和商业资源，还需要依靠大量有
资格、有抱负的员工
来完成任务。
Examples:
举例：
??
Documented team
activities,
文件化的团队活动
??
Meeting minutes,
会议记录
??
Implementation Plans,
执行计划
??
Quality Circles
质量循环
A5
Does
a
training
program
exist
which
supports
achieving
the
scope
of
business and fulfillment of customer
requirements?
是否有支持完成商业经营范围和履行顾客需求的培训计划？
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Comments:
注解：
“Training program” means the
determination of the entire training needs and
appropriate actions in all areas
of the
company.
“培训计划”是指在公司所有范围内确定
完整地的培训需求和安排适当的培训活动
A5a
Does
the
supplier
have
documented
training
and
development
programs
for
its
personnel?
供应商是否有针对员工的书面的培训和开发计划？
Comments:
注解：
??
All employees at all
levels who carry out work, which affects quality,
must be included. Requirement profiles
must be defined on a function-related
basis.
各个级别的全体员工，凡是有可能影响到质量的，都必须包含在需要培训
的名单之内。必须要在与实际职能相
关的基础之上，制定该需求大纲。
< br>
??
The training and
further training activities must be summarized on
an individual basis.
必须在个人的基础上对培训和进一步的培训进行概括和总结。
??
The
summary
should
clearly
show
implemented
and
still-open
training
measures,
and
the
level
of
achievement must be
indicated.
总结应该明
确展示已完成和仍未完成的培训数量，必须说明达到的水平。
??
The training program
encompasses all internal and external training
activities and its effectiveness should
be examined periodically.
<
/p>
这些培训项目涵盖了内部、外部所有的培训活动，并且需要定期检查培训的实效
Examples:
举例：
??
Grades, certificates or
confirmation of participation may be used as means
of demonstrating participation
可采用评级，证书或参与者确认等作为论证方法。
??
Training procedure,
Training plans
培训程序，培训计划
??
Training schedules for new
hires
新雇员的培训进度表
??
Training schedule for
change of processes and technology
过程和技术变更的培训进度表
??
Training metrics, training
records
培训奖励、培训纪录
A5b
Individual Training: does the training
program fit to the job specifications?
个人培
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训；培训计划是否合适于岗位说明？
Comments:
注解：
??
How are trainings
planned?
培训是如何策划的？
??
Do executive management
and top management take part in the training
program?
行政管理层和最高管理层参加培训吗？
??
On which basis do you
detect needs for training and qualification
measures?
以什么为基础探测培训和资格测量的需求？
??
How do you determine needs
for qualification and training?
怎样确定资格和培训方面的需求？
Examples:
举例：
??
materials inspector
certificate
材料检查员证书
??
welder certificate
焊接证书
??
certificate for non
-destructive materials testing (X-ray testing)
非破坏性原材料试验证书（
X-
光测试）
A5c
What kind of information do the
employees get about customer requirements and
about achievement of objectives?
在顾客需求和目标绩效方面员工得到了哪些信息？
Comments:
注解：
??
The
employees
have
to
know
which
customer
they
are
working
for,
and
any
specific
customer
requirements,
?
as
well as
which objectives they have to
follow?
在员工除应该理解
的那些目标之外，
还应该知道，
他们正在为那些客户加工产品，
以及客户的特殊需求等细节。
Remark: At the shop floor it must be
included in work instruction and or control plan.
注：在车间现场，这些内容必须要包括在工作指导书和
/
或控制计划中。
Examples:
例如：
The current status of achievement may
be shown, for example, by quality indices.
例如用质量指标展示目前达到的状态。
??
Presentation of quality
related costs
展示与质量有关的成本
??
Presentation of rework
(amount/costs)
展示返工品（数量
/
成本）
??
Presentation of audit
results
展示审核结果
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??
Comparison of development
objectives and development status
发展目标与发展状况对照
??
Presentation of customer
satisfaction
展示顾客满意度
B - Technology and Development
技术与开发
Comments:
注解：
The
technology and development section focuses upon
the process and product creation cycle.
技术和开发部分的重点是过程和产品的创造周期。
Checklist Overview:
B1 Are
the necessary methods and tools for risk
assessment, error prevention and confirmation of
lifetime/endurance-run characteristics
applied to new products and process
technologies?
对于
新产品和过程工艺，是否有必要的方法和工艺被应用于风险评估，错误预防和寿命
/
耐久性参数确认？
B1a Does
the supplier use advanced quality planning (e.g.,
design and process FMEAs , timing charts)?
供应商是否运用先期质量策划（如设计
FMEA
、过程
FMEA
、时间表）？
B1b Is there a process for identifying
special characteristics?
是否有特殊特性识别流程？
B1c
Does the supplier use a documented control plan in
the manufacturing process?
在制造过程中供应商是否运用文件化的控制计划？
B1d
Does
the
supplier
have
laboratory
facilities
for
the
types
of
commodities
for
which
they
are
being
considered?
供应商是否有实验设备为正有意向开发的产品进行实验？
B2 Are new product ideas and new
process technologies evaluated and implemented
according to
the standards of
automotive series production?
< br>是否按照汽车工业连续生产来评估和执行新产品构想和新过程工艺？
B2a
Does
the
supplier
have
the
capability
to
design
product
from
the
specifications
provided
by
the
customer?
供应商是否有能力按照顾客提供的规范进行产品设计？
B2b Does the supplier have research and
development capabilities?
供应商是否有研发能力？
B2c
Are the bottlenecks for current/future projects
identified?
是否识别现有和将来项目的瓶颈？
B3 Is there a process for benchmarking
products and processes including technology?
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是
否有流程来
benchmarking
产品、工艺及技术？
B4 Is there a process to
involve internal and external partners into the
engineering of both
product and
process?
是否有流程在产品和过程工艺中吸纳外部和内部的伙伴参加？
B5 Does a prototype program exists
which refers to customer specific requirements and
includes:
Project documentation?
涉及到顾客特殊要求的是否有样件计划，是否文件化？
B1
Are
the
necessary
methods
and
tools
for
risk
assessment,
error
prevention
and
confirmation
of
lifetime/endurance-run
characteristics
applied to
new products and process technologies?
对于新产品和过程工艺，是否有必要的方法和工艺被应用于风险评估，
< br>错误预防和寿命
/
耐久性参数确认？
Comments:
注解：
Which
tools
does
the
supplier
use
for
risk
analysis
as
well
as
for
verification
of
lifetime/endurance
run
characteristics?
供应商除对寿命
/
耐久特性确认以外，还使用哪种工具
进行风险分析？
B1a
Does
the
supplier
use
advanced
quality
planning
(e.g.,
design
and
process
FMEAs, timing
charts)?
供应商是否运用先期质量策划（如设计<
/p>
FMEA
、过程
FMEA
、时间表）？
Comments:
注解：
??
Is AQP used throughout the
supply chain?
AQP
是被用于整个供应链吗？
??
Check for assessment
processes, quality gates, deliverables
检查评估过程、质量门、交付
??
Who is involved in the
creation and the revision of the process FMEA and
of the control plan?
谁负责制定和
修改过程
FMEA
、控制计划？
??
Does a process development
exist and are the results considered in process
engineering?
是否有过程开发，过程设计中是否考虑开发结果？
??
Is non-production
equipment used for simulation?
摸拟是在非生产用工装上进行的吗？
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??
Are the results recorded
and reviewed with the customer?
是否记录结果并同顾客一起进行评审？
Examples:
举例
;
??
APQP minutes,
APQP
记录
??
project charts,
计划图表
??
flow charts,
流程图
??
statistical charts
统计图表
Methods for risk analyzing are:
风险分析的方法是：
??
FMEA, FMT
??
DOE
??
FEA
??
DFMA
??
Load-bearing tests
承载实验
??
Service life tests
服务寿命实验
??
Crash tests
碰撞实验
??
Material inspections
材料检查
??
Installation trials
试装配
??
Environmental simulation
tests
环境模拟试验
??
Investigations of
environmental compatibility and disposal and
resulting actions.
环境兼容性调查、处置和因而发生的活动。
B1b
Is there a process for
identifying special characteristics?
是否有特殊特性识别流程？
Comments:
注解：
第
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??
Special Characteristics
are defined out of D-, P -FMEA and or from
customer requirements.
特殊特性的确定，基于
DFMEA
、
PFMEA
和顾客要求。
??
The process must define
how to handle the customer standardization for
special characteristics (DS, DZ for
MCG+CVD, +
程序必须要明确如何处理顾客对特殊特性的标准化要求。（
MC
G+CVD
要求用
DS, DZ
标识，
CG
用
+
标识）。
??
How do you identify
special characteristics? How/where are they
documented?
如何识别特殊特性？如何文件化的？
??
Are special
characteristics identified for all components?
是否
所有部件都确定了特殊特性？
Examples:
例如：
??
Reference the part
drawing,
参考零件图
??
reference the control
plan,
参考控制计划
??
reference the DFMEA,
参考
DFMEA
??
reference the PFMEA
参考
PFMEA
B1c
Does the supplier use a documented
control plan in the manufacturing process?
在制造过程中，供应商是否运用文件化的控制计划？
Comments:
注解
;
??
This
plan
must
cover
the
levels
system
and
subsystem,
part
and/or
material,
including
outsourced
processes.
该计划必须
要包括各个级别的总成和分总成、零件和
/
或材料，还包括外部
加工过程。
??
This plan
must include prototype
–
SO
(Null Series) and series production.
该计划应包括样件、试生产和量产三个阶段。
??
Are the customer specific
requirements included in the control
plan?
客户的特殊要求是否包括在控制计划中？
Examples:
例如：
??
Control plans
(Attach a control plan example in
appendix)
控制计划（控制计划实例见附录）
B1d
Does the supplier have
laboratory facilities for the types of commodities
for which
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they are being considered?
供应商是否有实验设备为正有意向开发的产品进行实验？
Comments:
注解：
??
Can the supplier's
laboratory meet the requirements of the customer
for function and material? Specify in
detail!
供应商的实验室是否能满足顾客对功能和材料
的要求？详述细节。
??
Does
the supplier use certified or customer approved
laboratories?
供应商是否使用经资格认证的或顾客认可的实验室？
??
Is there a process for
analyzing 3rd party laboratory reports?
有分析第三方实验报告的流程吗？
??
Correlation with customer
equipment?
是否与顾客的设备相关？
??
Correlation with
national/international standard?
是否与国家
/
国际标准相关？
??
Are there defined
metrics for prototype analysis?
对于样件分析有确定的度量标准吗？
Examples:
例如：
??
Physical test facilities,
物理实验设备
??
physical test equipment
for reliability and life testing,
作为可靠性和寿命实验的物理实验设备
??
research facilities,
研究手段
??
software tests (CMMI,
Spice)
试验软件（
CMMI,
Spice
）
??
external laboratory matrix
外部的实验室矩阵图
B2
Are
new
product
ideas
and
new
process
technologies
evaluated
and
implemented
according
to
the
standards
of
automotive
series
production?
是否按照
汽车工业连续生产来评估和执行新产品构想和新产品工艺？
Comments:
注释：
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22
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The
procedure
serves
to
identify
and
to
estimate
the
potential
danger,
which
arises
from
an
incorrectly
developed,
manufactured
and/or
insufficient
product
description.
If
necessary,
it
must
lead
to
decisions
regarding actions
to be taken.
这个程序适合于识别和评估由于不正确的开发、
制造和
/
或不充分的产品描述所造成的潜在的风险
。
如必要须决
定采取措施。
B2a
Does
the
supplier
have
the
capability
to
design
product
from
the
specifications
provided by
the customer?
供应商是否有能力按照顾客提供的规范进行产品设计？
Comments:
注解
:
??
Does
the
supplier
have
product
simulation
capability?
Product
simulation
means
all
simulation
tools used in the engineering field
(finite elements, mold flow, power wall, etc.)
供应商
有产品模拟能力吗？产品模拟是指用于工程领域的所有模拟工具（有限元、模流分析、动力墙等）
??
Given 3D models and
specifications can the supplier provide design
alternatives? Given3D models
and
specifications can the supplier provide process
alternatives?
如给出
3D
模型和规范，供应商能否提供设计方案？
??
Does the
supplier use automotive standards for feasibility
study?
供应商是否使用汽车标准进行可行性研究？
Examples:
例如：
??
Design change examples,
设计变更举例
??
examples from complete
design and process
已完成的设计和过程的例子
Methods for risk analyzing
are:
作为风险分析的方法是：
??
QFD
??
FMEA, FTA, FEA
??
DOE
试验设计
??
DFMA
??
POKA Yoke
防误防错
??
Investigations of
environmental compatibility and
disposal
环境兼容性的研究和配置
Resulting actions are:
行动的结果是：
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??
Load-bearing tests
承载实验
??
Service life tests
服务（使用）寿命实验
??
Crash tests
碰撞试验
??
Material inspections
原材料检查
??
Installation trials
试装
??
Environmental simulation
tests
环境模拟试验
B2b
Does the supplier have
research and development capabilities?
供应商是否有研发能力？
Comments
注解：
??
Supplier should use design
tools and test equipment so that the results can
be used by DCX.
供应商应使用设计工具和
实验设备，以便结果能被用于
DCX
。
??
The people for different
customer projects must be named
对于不同的顾客项目，必须指定负责人。
??
The action of these
resources must be scheduled
必须制定资源的预算计划？
Examples:
例如
:
??
CATIA workstations,
CATIA
工作站
??
FEA,
??
technical equipment
技术装备
B2c
Are the bottlenecks for
current/future projects identified?
是否识别现有和将来项目的瓶颈？
Comments:
注解：
??
The required resources are
to be determined and considered in the quotation
phase.
在报价阶段，必须考虑并决定所需的资源。
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页
??
When requirements are
altered the resources must be updated and the
required plan made available.
当要求改变时，资源应进行更新并制定相应的计划。
Examples:
例如：
??
Customer
requirements
顾客要求
??
Availability of input
material
输入材料的有效性
??
Qualified
personnel
有资格的员工
??
Through put
times/processing times/number of production pieces
per plant/equipment
从开始到结束的
放置时间
/
处理时间
/
每个工厂的生产件数
/
设备。
??
Buildings,
premises
厂房、房屋
??
Plants, tools,
production/testing equipment, auxiliary tools,
laboratory equipment
工厂、工具、
生产
/
试验设备、辅助工具、实验室设备
??
Transport means,
containers, store
运输方法、容器、存储
??
CAM, CAQ
??
Project control record
项目控制记录
B3
Is there a process for
benchmarking products and processes including
technology?
是否有流程，用于产品和过程（包括技术）的标杆管理？
Comments:
注解：
??
Is there a process or
procedure for benchmarking?
是否有标杆管理的流程或程序？
??
The
evaluation,
analysis
and
use
of
company-wide
performance
data
in
comparison
with
data
on
competitors or other companies must be
used throughout the benchmarking
process.
必须要将公司范
围的工作业绩数据同竞争对手或其他公司的数据进行比较、评估、分析。并贯穿在整个标杆管
理过程中。
Examples:
举例：
Benchmarking
should provide following data:
标杆管理应提供下列数据：
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25
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页
??
Productivity
生产率
??
Economy
经济制度的状况
??
Quality situation
质量状况
??
Efficiency
效率
??
scrap rate,
废品率
??
cycle time,
循环时间
??
rework,
返工
??
process time,
过程时间
??
nonconformity
costs
非符合性成本
B4
Is
there
a
process
to
involve
internal
and
external
partners
into
the
engineering of both product and
process?
是否有流程在产品和过程工艺中吸纳外部和内部的伙伴参加？
Comments:
注解
;
??
Is there a process or
procedure describing the cross-functional approach
for product
and
process development?
是否有流程或程序来描述产品和过程开发使用的跨功能的方法？
??
Are equipment
manufacturers and suppliers of important
subcomponents involved in the
cross-
functional teamwork?
是否与设备厂
商和重要的下级部件供应商，在跨功能方面进行协作？
??
Is the supplier able to
cooperate with the customer to develop inspection
procedures and
standards?
供应商是否能同顾客合作开发检查程序和标准？
??
Does the supplier have a
parent company or affiliation with another company
that has
engineering capabilities?
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页
供应商是否有母公司或从属于另一家具有工程能力的公司？
Examples:
举例：
??
development/finalization
and monitoring of special characteristics,
特殊特性的开发
/
< br>确定和监测
??
development and review of
FMEAs, including actions to reduce potential risks
开发和
FMEAs
< br>的评估，包括减少潜在风险的活动
??
development
and review of control plans
.
开发和控制计划评估
B5
Does
a
prototype
program
exist
which
refers
to
customer
specific
requirements and includes Project
documentation?
涉及到顾客特殊要求的是否有样件计划，是否文件化？
Comments:
注解：
??
The test conditions for
product development must be defined and agreed
upon with the customer
.
必须同顾客一起确定产品开发试验条件，并得到顾客同意。
??
The
results
of
product
testing
must
correlate
to
the
requirements.
In
the
case
of
failure
to
meet
the
requirements, corrective
actions must be evident.
产品试验结果必须满足要求，如
不能满足要求，必须有明显的纠正措施。
??
Are prototypes produced
with the same tools, processes and supplied parts
/ services as planned for series
production?
样件是否
用相同的工装、过程、零件供应
/
服务生产的，同连续生产的计
划一样吗？
??
Are
parameters for mass production verified during
prototype production?
在样件生产期间是否验证了量产参数？
??
Is there a process to
incorporate lessons learned from prototype to
series production?
从样件到量产是否有一个汲取经验教训的流程？
??
Does the control plan for
prototypes indicate special characteristics?
样件的控制计划是否指出特殊特性？
??
Is prototype production
and planning of inspection conditions a controlled
process?
样件生产和检查条件的编制是一个受控过程吗？
??
How do you transfer know-
how from prototype production to pre-series and
series production?
如何完成从样件生产到小批量到大批量生产的技术转化？
Examples:
举例：
??
Dimensional
trials
尺寸考验
??
Functional testing
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功能试验
??
Durability
testing
耐久试验
??
Environmental simulation
testing.
环境模拟试验
??
Product life
histories
产品寿命历史记录
??
Test reports
实验报告
??
Test plans
试验计划
C
–
Quality
质量
Comments:
注解：
The quality
section focuses on the quality management system
following the guidelines of ISO/TS 16949.
质量部分的重点是遵循
ISO/TS
16949
的指导方针的质量管理体系。
Checklist Overview:
C1 Does
the QM-System cover methods and procedures for
identification and fulfillment
of
customer requirements?
质量管理体系是否覆盖了识别和履行顾客要求的方法和程序？
C1a Does the supplier have a documented
quality system? (e.g. manual, procedures,
practices)
是否有一个文件化的质量体系（如质
量手册、程序文件、惯例）？
C2 Does the
supplier have a continuous improvement program for
product and processes
throughout the
company?
供应商是否有针对整个公司产品和过程的持续改进流程？
C2a Is there a process for continuous
improvement?
是否有持续改进流程？
C2b
Does the management evaluate regularly the
appropriate performance measurables?
管理层是否定期进行适当的可测量参数评估？
C3 Does the supplier knows the related
product and process legal regulations and complies
with them?
供应商是否了解和遵守相关产品和过程的法律法规？
C3a Does the information include
regulations in foreign markets (EU, USA,
Australia, Japan,...)?
这些信息是否包含国外市场（欧洲、美国、澳大利亚、日本等）？
C3b Is there a process for document
retention?
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是否有文件保存的流程？
C4 Is
there an organization chart, which indicates
functions and reporting relationships?
是否有组织机构图来说明职能和工作关系？
C4a What are the organizational
responsibilities? How is this documented?
他们的职责是什么？怎样文件化的？
C4b
What
are
the
responsibilities
of
the
customer
representative
concerning
identification
of
customer
requirements?
关于识别顾客需求，顾客代表的职责是什么？
C5 Is there a process to revalidate
customer product?
是否有流程来重新验证（提供给）顾客的产品？
C5a How do you plan/define the
necessary release-inspections in case of changes
in product or process?
当产品或过程变更时，怎样计划
/
制定必要的
检查？
C5b Does the supplier
conduct periodic reliability or annual validation
tests to verify the product quality?
供应商是否定期进行可靠性或年度有效性试验来验证产品质量？
C1
Does the QM-System cover
methods and procedures for identification
and fulfillment of customer
requirements?
质量管理体系是否覆盖了识别和履行顾客要求的方法和程序？
Comments:
注解：
??
Does the supplier follow
the standard ISO/TS 16949 and do they focus on
customer specific requirements?
供应商是否遵循
< br>ISO/TS16949
标准并且关注顾客特殊要求？
??
Is there a process or
procedure for identification of customer
requirements?
是否有识别顾客要求的流程、程序？
C1a
Does the supplier have a
documented quality system? (e.g. manual,
procedures,
practices)
供应商是否有一个文件化的质量体系（如质量手册、程序文件
、惯例）？
Comments:
注解：
??
All quality documents must
be described in the quality manual or business
operating system.
所有质量文件必须在质量手册或商业运行体系中进行描述。
??
The manual / similar
document must display the approval of the company
management the effective date
and the
revision status. Responsibility for its updating,
revisions and the distribution list must be
defined.
这个手册（或类似的文件）必须显示有公
司管理层的正式批准，有效期和修改状态。必须明确更新、修改及发
第
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29
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放清单的职责。
Examples:
举例：
??
Process map
流程图
??
Organizational structure
组织的构成
??
Functional
responsibilities
功能职责
??
Implementation process for
all activities affecting quality in the company.
公司内作为所有影响质量活动的执行过程
??
Special procedures such as
process instructions, quality assurance plans etc.
may be separately defined.
专用的程序，例如工艺规程、质量保证计划等等可个别地进行说明
??
Does the supplier have a
documented plan to achieve certification?
为取得证书，供应商是否有一个文件化的计划？
??
Is the plan updated and is
the supplier to schedule to the plan?
该计划是否进行更新、供应商是否确定了该计划的时间进度？
C2
Does
the
supplier
have
a
continuous
improvement
program
for
product
and
processes throughout the company?
贯穿整个公司，供应商是否有产品和过程的持续改进计划？
Comments:
注解：
The
strategy
of
continuous
improvement
applies
to
employees,
all
production
processes,
services
and
business activities of a company.
Improvements refer to, for example:
持续改进的策略应用于员工、所有生产过程、公司的服务和商业活动。改进涉及到如下方面：
??
Quality
质量
??
Price
价格
??
Service
服务
??
Delivery reliability.
交货的可靠性
C2a
Is there a process for continuous
improvement?
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是否有持续改进流程？
Comments:
注解：
Is there a process or procedure for
continuous improvement activities?
有持续改进活动的流程或程序吗？
Examples:
举例：
??
Management review minutes
管理层的评审记录
??
Output of audits
审核的输出
??
Improvement action plans
include:
改进活动计划包括：
??
Reducing non -value-adding
activities
减少非增值性活动
??
Simplification of
processes/Optimization of production methods.
过程的简化
/
生产方法的最优化
??
Reduction of waste
减少浪费
??
Reducing unplanned down-
time of machines
减少机器的无计划停机时间
??
Shortening setting-up and
tool change times
缩短安装及更换工装时间
??
Increasing service
life/cycle times of products and
equipment
增加产品和设
备的服务寿命
/
循环时间
??
Improving repair or
service of products and equipment
改善产品和设备的修理或保养
??
Environmental protection
(reducing water, air and energy costs…)
环境的保护（降低水、气和能源的成本）
??
Activity optimizations (5S
or Kaizen)
行为的最优化
（
5S
或
Kaizen
）
?
logistical chain
物流链
?
building / factory
area
厂房、工厂区域
?
equipment
设备
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C2b
Does
the
management
evaluate
regularly
the
appropriate
performance
measurables?
管理层是否定期进行适当的可测量参数评估？
Comments:
注解：
??
Are
continuous
improvement
audits
performed,
measured
and
evaluated
on
a
regular
basis
in
order
to
optimize product or process
performance?
为了使产品或过程执行最优化，
是否在定期的基础上，执行、测量和评价持续改进审核。
??
Which Processes are
measured to analyze the efficiency and
effectiveness?
采用何种过程来分析效率和有效性？
Examples:
举例：
??
Audits,
审核
??
corrective actions,
纠正措施
??
management review reports,
管理评审报告
??
target charts
目标图表
C3
Does
the
supplier
knows
the
related
product
and
process
legal
regulations and complies with them?
供应商是否了解和遵守相关产品和过程的法律法规？
Comments:
注解：
All products
or materials used
or
produced in product shall conform to
applicable
federal, local or
market
driven regulatory requirements.
所有产品、原材料使用和产品的制造过程应符合可适用的联邦
的、地方的和市场驱动调整的要求。
Examples:
举例：
Product:
产品
??
Are regulatory permits
required?
是否需要法规许可？
??
List the government
agencies involved in the facilities operation.
列出与设备运转有关的政府代理机构
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??
Does the supplier have any
regulatory permits?
供应商是否有法规许可证？
Process:
过程：
??
Building permits, fire,
water, hazardous material, personnel, etc.;
建筑物、火、水、危险的材料、人员等许可证。
??
Check all regulatory
permits for dates and signatures.
检查所有许可证的日期和签名
C3a
Does the information
include regulations in foreign markets (EU, USA,
Australia,
Japan,...)?
这些信息是否包含国外市场（欧洲、美国、澳大利亚、日本<
/p>
---
）规则？
Comments:
注解
;
??
All products or materials
used or produced in product shall conform to
applicable international regulatory
requirements.
所有产品、使用的原材料和产品
的制造过程，应符合可适用的国际规章制度的要求。
??
Who is responsible for
analysis of relevant legal regulations?
谁负责相关法律规章的分析？
??
How is the knowledge about
legal compliance distributed?
关于这些法律的遵守知识如何分发？
??
Who is responsible for
legal compliance in engineering and
production?
在设计和生产方面，谁负责法律的符合性？
??
Which legal regulations
are applied for development of this
part?
作为本零件的开发，应采用那些法规？
Examples:
举例：
??
Are the current legal
regulations being considered for design of
products and processes?
对于产品和过程的设计，是否考虑当前的法规？
??
Are regulatory permits
required? Are they available and up do
date?
Examples
for this see above!
是否
需要法规许可证？
是否有用，而且是最新的？
C3b
Is there a process for
document retention?
有文件保存的流程吗？
Comments:
注解：
??
Relevant documents have to
be archived according to local and customer
regulations to assure traceability
and
for proof in case of complaints.
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依
照本地和顾客规章为了保证可追溯和报怨的证据，相关文件应该存档．
??
How long are documents and
records retained?
文件和记录保留多长时间？
??
Can the document retention
period be extended?
可以延长文件的保留时间吗？
??
Are traceability reports
available in 24 h after input from
customer?
是否能在顾客提出２４小时内，提交有用的可追溯报告？
Examples:
举例：
??
MCG requires 15 years for
documents related to safety and homologation
equirements
MCG
对涉及安全及批准要求的文件
，要求保存１５年。
??
Shipping final inspection
record (including reliability tests)? Disposition
record of nonconforming parts?
是否发运最终检验记录（包括可靠性试验）？
对不合格零件记录的处理？
??
Current product drawings,
Current engineering specifications, (e.g. internal
engineering specifications, SAE,
ASTM),
现行的产品图纸、现行的工程规范（如内部的工程规范、
SAE, ASTM
）
ASTM-
美国材料试验协会
??
Quality relevant documents
are, for example:
例如质量相关文件是：
。
Product related:
与产品有关系的：
??
Documents for contract
inspection
合同检查文件
??
Documents on contract
review
合同评估文件
??
Specifications
规范
??
Drawings
图纸
??
Formulations
简洁陈述
??
Standards, regulations,
internal standards
标准，规章，国内的标准
??
Test
instructions
试验说明
??
Test plans
试验计划
Process related:
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与过程有关的：
??
Work/inspection
instructions
操作
/
检查指导书
??
Work procedures
工作程序
??
Quality plan
质量计划
??
Control plan
控制计划
??
Quality
procedures
质量程序
??
Quality manual
质量手册
??
Procedures for quality
record
质量记录程序
??
Reference
samples
参考样品
??
Testing procedures.
试验程序
C4
Is
there
an
organization
chart,
which
indicates
functions
and
reporting
relationships?
是否有组织机构图来说明职能和工作关系？
Comments:
注解：
Tasks,
responsibilities
and
authorities
must
be
defined;
coordination
and
relationships
between
various
divisions and
activities must be included.
必须明确任务、职责和
负责人，必须包括不同部门和活动之间的协调和关系
C4a
What are the organizational
responsibilities? How is this documented?
组织的职责是什么？怎样文件化的？
Comments:
注解：
Following functions may be
defined
:
可确定如下职责：
??
Quality management
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页
质量管理
??
Environmental
protection
环境保护
??
Purchasing
采购
??
Commercial
商务
??
Customer Representative
顾客代表
??
HR
人力资源
Examples:
举例：
The
definitions could be found in following documents:
在如下文件中能找到定义：
??
Organization Charts
组织机构图
??
Job
descriptions.
岗位描述
??
Documented processes and
procedures
文件化的流程和程序
??
Responsibility matrices
职责矩阵
C4b
What
are
the
responsibilities
of
the
customer
representative
concerning
identification of customer
requirements?
关于识别顾客需求，顾客代表的职责是什么？
Comments:
注解：
??
Top
management
shall
designate
personnel
with
responsibility
and
authority
to
ensure
that
customer
requirements are
addressed. This includes selection of special
characteristics, setting quality objectives and
related training, corrective and
preventive actions, product design and
development.
最高管
理层应指定拥有职责和职权的人员，以确保顾客的要求被宣讲。这包括特殊特性的选择，确定质量目标
和有关培训，改正和预防活动，产品设计和开发。
??
What
are
the
responsibilities
of
the
customer
representative
concerning
identification
of
customer
requirements?
关于识别顾客需求，顾客代表的职责是什么？
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??
What are the
responsibilities of the customer representative in
case of customer-relevant failures?
假设出现同顾客相关的失效，顾客代表的职责是什么？
Examples:
举例：
??
Job description sheets,
岗位描述
??
organizational charts,
组织机构图
??
management reports
管理报告
C5
Is there a process to
revalidate customer product?
是否有流程来重新验证（提供给）顾客的产品？
Comments:
注解：
??
The fulfillment of product
specification
(including process)
requirements should
be
verified on
an
annual
basis or per customer
contract.
应在一年一次的基础上，或按每一顾客合同来验证产品规范要求（
包括过程）的执行情况。
??
Adherence to legal
regulations must be guaranteed in the process.
坚持法律的规章在过程中必须得到保证。
??
Tasks for suppliers must
also be included in the review.
在评审中也应包含分供应商的任务。
??
Overall responsibility
remains with the supplier.
由供应商负全部责任
?
In cases where fulfillment
is not possible, proven measures to fulfill the
requirements must be evident.
如果不可能履行，证明能满足要求的措施一定要明显。
C5a
How do you plan/define
the necessary release-inspections in case of
changes in
product or
process?
当产品或过程变更时，怎样计划／制定必要的检查？
Comments:
注解：
??
Is
there
a
process
or
procedure
to
revalidate
after
product
or
process
changes
that
meet
customer
requirements?
在产品或过程变更之后，是否有一个满足用户要求，使之重新生效的过程或程序？
??
Results of product
change releases must be documented!
产品更改发布的结果，必须要文件化．
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Examples:
举例：
??
Control plan,
控制计划
??
quality
records,
质量记录
??
inspection
instructions,
检查指导书
??
corrective action
records
纠正活动记录
C5b
Does the supplier conduct periodic
reliability or annual validation tests to verify
the
product quality?
供应商是否定期进行可靠性或年度有效性试验来验证产品质量？
Comments:
注解：
MCG and CG require minimum once per
year
MCG and
CG
要求每年最少一次
??
Periodic tests/inspections
should also be defined in the control plan; the
results are to be documented.
在控制计划中应制定定期试验／检查的频次。结果应文件化。
??
These
periodic
inspections
and
tests should
validate all quality requirements of the product
are fulfilled.
They can be performed at
different times for different requirements.
这些定期的检查和试验，应验证产品是否满足所有质量要求。对不同的检查
/
试验要求，可以在不同时间完成。
??
These inspections and
tests exceed the normal inspections both in type
and in scope.
这些检查和试验，在类型和范围方面胜过常规检验。
??
As required repeated
inspections may be carried out, for example, as a
result of special requirements from
production for a limited
period.
按要求可能会进行
重复性的检验，例如，对特定的时期，来自生产的特殊要求的结果。
Examples:
举例：
Customer specific requirements
(including performance and visual items)
顾客特殊要求（包括性能和目视项目）
??
Manufacturability,
testability
可制造性，易测性
??
Test arrangements, test
equipment, software
试验安排，试验设备，软件
??
Release criteria
发行的准则
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??
External or internal
standards / specifications or
instructions
内部或
外部的标准
/
规范或指导书
??
Legal requirements
(safety, environmental compatibility, recycling)
法律要求（安全，环境兼容性，重复利用）
??
durability tests
耐久试验
??
reliability tests
可靠性试验
??
long term testing
(weathering, ozone, corrosion testing)
长期的测试（风化，耐臭氧，侵蚀试验）
??
re-qualification tests
再限定试验
C6
Customer support for
nonconformance and issue resolution
当出现不合格或需要解决问题时，供应商是否能够支持？
Comments:
注解：
??
Supplier must define a
process for issue/problem resolution.
供
应商必须确定问题
/
难题解决的流程。
??
Supplier
must
maintain
a
specific
method
for
issue/problem
resolution
if
provided
or
demanded
by
customer.
如果顾客提供
或要求某种特殊的问题
/
难题解决方法，供应商必须采用。
C6a
Is there a
process for nonconformance and issue
resolution?
是否有一个（处理）不合格和解决问题的流程？
Comments:
注解：
??
Supplier must handle
nonconforming products in one of the ways listed
below:
供应商必须用下列的方式之一处理不合格品：
??
define and carry out of
corrective-actions
确定和执行改进措施
??
approval / permission for
use
–
release or acceptance
of nonconforming products from responsible dept.
or
customer
不合格产品让步或接受使用，应有负责部门或顾客的许可
/
正式批准，才可使用。
??
to separate and mark no
conform products to avoid further use
隔离并且标识不合格的产品，避免进一步使用。
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??
What problem solving
techniques does the supplier use?
供应商使用何种问题解决方法？
??
Does
the
supplier
meet
the
customer
requirements
for
issue
resolution,
if
problems
occur
during
development and
production phase?
如问题发生在开发和生产阶段，
供应商能否满足顾客对于问题解决要求？
??
How are lessons learned
incorporated into the production process?
得到的教训怎样具体体现到生产过程？
??
How do you measure and
compare scrap? Is there a program to reduce scrap?
怎样测量和比较废品？有减少废品的计划吗？
Examples:
举例：
??
8D-, 7D
–
Report
7D
、
8D
报告
??
5
Why Method
5
个为什么方法
??
KAIZEN
Documents
持续改进文件
??
ISHIKAWA Charts
ISHIKAWA
图表
??
Corrective action plan
改进措施计划
C7
Is
there
a
process
for
warranty
and
goodwill
analysis
and
recovery
requests from your customers?
是否有流程来分析对顾客的保证和期望以及恢复要求？
Comments:
注解：
??
Does
the
supplier
review
customer
warranty
data
for
leading
indicators,
trends
and
verification
of
implemented corrective
actions?
供应商是否评审了顾客索赔数据的主要指
标、趋势并确认了改进措施的执行情况？
??
Does
the
supplier
perform
root
cause
analysis
and
corrective
action
on
parts
returned
from
customer
vehicles?
对于来自顾客车辆被返回的零件，供应商
是否执行根本原因分析和纠正活动？
??
Does the supplier
correlate warranty data with other failed parts
analyses?
供应商是否将索赔数据和其他失效零件结合起来进行分析？
??
Does the supplier
incorporate lessons learned in warranty analysis
into current manufacturing processes
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and future product design?
供应商是否总结在索赔分析方面的经验教训，以指导当前的制造过程和将来的产品设计？
C7a
Does
the
supplier
perform
root
cause
analysis
and
corrective
action
on
parts
returned from customer and customer
vehicles?
对顾客和顾客
车辆退回的部件，供应商是否执行根本原因分析和改进活动？
Comments:
注解：
??
Is
there
a
defined
process
or
procedure
for
the
analysis,
implementation
and
monitoring
of
corrective
actions following
product non-conformities found during use. The
results of a fault analysis and the corrective
actions shall be communicated to the
customer and may influence the product design.
在产品使用过程中发现不符合后，是否有确定的流程或程序来分析、执行和监测改进措施？故障
分析结果和纠
正措施，是否要传达到顾客或可以改变产品设计？
???
The objectives are to
avoid non -conformities, to exclude the
possibility of a repeat non-conformity and to
implement a continuous improvement
process
.
目标是消除不合
格，排除返工不合格的可能性，并执行持续改进过程。
Examples
:
举例：
??
Non-conforming products
must be obtained
不合格产品必须被检出
??
Non-conforming products
must be analyzed (area of non -conformity / type
of nonconformity)
必须对不合格产品进
行分析（不合格的范围
/
不合格的类型）。
??
Definition of
corrective actions (short, medium and long term)
关于改进措施的确定（短期、中期和长期）
??
Implementing corrective
actions
执行纠正措施
??
Monitoring of corrective
actions
监测改进措施
??
The results of analyses
must be introduced in development activities
必须将分析的结果纳入开发活动中。
??
Evidence of effectiveness.
显著的效果
??
ISHIKAWA Charts
C7b
Does
the
supplier
review
customer
warranty
data
for
leading
indicators,
trends
and verification of implemented
corrective actions?
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供
应商是否对顾客保证资料中的关键参数、
趋势和已经完成的纠正措施进行回顾？
Comments:
注解：
Does the
supplier access, review and evaluate customer
warranty data on a regular basis?
供应商是否在定期的基础上访问、回顾和评估顾客索赔的数据？
Examples:
举例：
??
Customer warranty
data,
顾客索赔数据
??
field-ppm charts,
< br>现场
PPM
图表
C7c
Does the supplier
correlate warranty data with other failed parts
analyses?
供应
商是否把保
证数据和其他失效件的分析相结合？
Comments:
注解：
??
Does the supplier maintain
a book of knowledge, (lessons learned), which
correlates external and internal
failures?
供应商是否保存同内部和外部失效相关的信息（教训）？
??
Is the information
transferred back to DFMEAs, PFMEAs and control
plans?
这些信息是否返回到
D FMEAs,
PFMEAs
和控制计划？
Examples:
举例：
??
Book of knowledge,
信息手册
??
change records,
变更纪录
??
FMEAs
D
–
Production
生产
Comments:
注解：
Producti
on at the supplier’s
site should follow the strategy of the
DaimlerChrysler Production
System.
在供应商场所的生产应遵循
DC
生产系统的策略。
Checklist
Overview:
D1 Is there a process to
optimize in -house production technologies?
是否有一个内部产品工艺最优化的流程？
D1a Does the supplier have process
simulation capability?
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供应商是否有过程模拟能力？
D1b
Is there a preventive maintenance program for
machinery and tooling?
是否有设备和工装的预防维护计划？
D2 Is the production organized
according to the lean production principle?
是否按照精益生产原理进行生产安排？
D2a Does the supplier use Lean
techniques?
供应商是否运用精益生产技术？
D2b Does the supplier use visual
management in the manufacturing area?
供应商是否在生产区域运用目视化管理？
D2c Are tools marked clearly with their
status (released, maintained, maintenance
required, quarantine) and
properly
stored?
工装状态是否明确标识（合格发放、已维护
、待维护、隔离）并且合理保存？
D3 Are the
employees informed about the consequences of
incorrect work?
员工是否被告知误操作的后果？
D3a Do the employees know the
respective reaction plan and contingency plan?
员工是否知道各自的反映计划和突发性事件计划？
D3b Does the Supplier have a process
for suspected non-conforming parts that have left
the supplier plant?
供应商是否有流程来控制已经出厂的可以不合格品？
D4 Is the handling of customer-owned
material/products/tools organized effectively?
是否有效的组织如何处理顾客提供的材料
/
产品
/
工装？
< br>
D4a Does the supplier have a
process for controlling customer owned tooling
gages equipment containers
and
products?
供应商是否有流程来控制顾客所有的工装量具的容器和产品？
D5 Are all the production processes
controlled?
是否控制了所有的生产过程？
D5a
What records does the supplier maintain about
rework
？
对于不合格品供应商采用什么记录？
D5b Are special characteristics
controlled and analyzed?
特殊特性是否得以控制和分析？
D5c Is there a system/process to
control calibration of gage and test equipment?
是否有体系
/
流程来控制计量器具和实验设备的校准？
D5d Are
there operating instructions for each production
operation?
是否在每个生产岗位都有操作指导书？
D5e Does the supplier use statistical
techniques to control the manufacturing process?
供应商是否采用统计技术来控制制造过程？
D5f Does the supplier have a segregated
and secured area to hold non-conforming and
suspect material?
供应商是否设立不合格品或可疑品的隔离区？
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D5g Is there a lot traceability process
from incoming material through finished part
shipment throughout the
supply chain?
在整个供应链中，是否有从进料到出厂的批号追溯流程？
D1
I
s there a
process to optimize in-house production
technologies?
是否有一个内部产品工艺最优化的流程？
Comments:
注解：
Optimization
of
production
technologies
should
reduce
variation
of
product
characteristics
and
production
-process parameters.
生产技术的最优化应减少产品特性和生产过程参数的波动。
D1a
Does the supplier have
process simulation capability?
供应商是否有过程模拟能力？
Comments:
注解
;
??
What methods are used for
production planning?
采用什么方法进行生产计划？
??
Does dedicated equipment
exist for improvement of production technology?
专用设备用于生产技术的改进吗？
??
Does
improvement
follow
a
closed
PDCA-
loop?
Is
information
and
data
recorded
and
evaluated
for
effective support of improvement?
改进遵循一个关闭的
PDCA-
循环吗？
??
Is process development
part of the project's QM-plan?
过程开发是项目质量管理计划的一部分吗？
??
Does the Control plan
include work steps, inspection procedures, special
characteristics, special processes,
maintenance, risk detection, reaction
plans and contingency plans?
控制计划是否包括工作步骤、检查程序、特殊特性、特殊过程、维护、风险探测、反应计划和突发事件计划？
Examples:
举例：
??
Process simulation
equipment
过程模拟设备
??
computerized
models,
计算机模拟
??
material flow
chart,
材料流动图
??
Production simulation
lines
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生产模拟线
??
mold flow analysis
模流分析
D1b
Is there a preventive
maintenance program for machinery and
tooling?
是否有设备和工装的预防维护计划？
Comments:
注解：
??
Supplier should identify
equipment and machinery, which is necessary to
keep, key processes running. The
supplier must provide resources to
cover all necessary maintenance-actions and to
implement a planned /
defined
preventive and predictive maintenance system
供应商应确定保证关键过程运行的必要设备和机器。
供应商应为所有必须的维修活动和计划的执行及确定的预
防和预测维修系
统提供资源。
??
Does the
maintenance schedule include a clean work
environment and clean workplaces?
维护时间表是否包括清扫工作环境和清扫工作场地。
??
Is it a manual or
automated process? How is the data analyzed?
它是手动还是自动化过程？如何分析数据？
Examples:
举例：
??
Physical walk through and
review,
亲身体验和评价
??
Housekeeping
policy
管理方针
??
planned / periodic
maintenance activities
计划
/
定期的维护活动
??
packing and conservation
of all machinery, equipment and measuring
tools
所有机器、设备、测量工具的包装和保存
??
availability of spare
parts for production equipment of key-processes
关键过程的生产设备备件的有效性
??
documentation, evaluation
and development of maintenance objectives
维护目标的文件化、评估及开发
D2
Is the production
organized according to the lean production
principle?
是否按照精益生产原理进行生产安排？
Comments:
注解：
Lean Manufacturing
or
Lean Production =
philosophy
of continually reducing waste in all areas and in
all
-
-
-
-
-
-
-
-
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