-
客房部英语常用语句
▲
早班用语
1
、
询问客人是否可以打扫房间
◆
A:
Housekeeping
!
Excuse me. May
I clean your room now?
服务员<
/p>
.
我可以为您打扫房间吗
?
B:
Yes
,
come in please.
可以
请进
.
A: I have finished. If you have
anything else, please contact
housekeeping.
您
的房间已经打扫好了
.
如果您有事情请与客服中心联系
.
◆
B: Sorry, I need a
rest now.
对不起
,<
/p>
我现在需要休息
.
A: What time would it be convenient to
clean your room?
请问何时方便打扫您的房间
?
B: How about 2:00, p.m.
下午两点可以吗
?
A: All right. Sorry to disturb you.
好的
,
抱歉打搅您了
.
2.
询问客人当日是否离店
A
:
Would you tell
me when you will check out?
请问您今天什么时候离店
?
1
B: 11:30, a.m.
3
、
客人让服务员开门,服务员要核对客人身份
B: Attendant,
please help me open my room door.
服务员
,
请给我开一下房门
.
A:
Would you give me your passport / please write
down your name
on the paper ,I need
check your name with HC.
请出示一下您的有效证件
/
请您把
您的名字写到纸上我需要
与客服核对一下您的身份
B: Why can’t I open my room door with
my key?
那我的钥匙为什么打不开房门
?
A: Sorry the
validity of your key card has expired. Please go
to the
front desk to exchange your room
key.
先生是这样的
,
您的钥匙已经超过了使用的时间
.
您要
去前台更
换钥匙
.
B:OK,thank you.
4
、楼层服务员在楼道内与
客人核对房间
A
:
Would you tell
me which room you are going
to
?
请问您找哪个房间
?
B
:
The
room number is 5012.
5012
房间
.
A: This is the 3rd floor.
The room that you are going to is on the
5
th
floor. This
way please.
2
这里是
3
层您要去的房间在
5
层
,
您请这边走
.
⒌
客人需要服务员的帮助,服务员要帮助客人解决问题。
◆
B
:
Attend
ant.
服务员。
A
:
Hello sir, can
I help you?
您好,先生,有什么需要我帮助的么?
B:
I want to have some
toilet paper.
我想要几卷卫生纸
A
:
Sure. I’ll
bring one up to your room right away.
当然可以,我马上送到您的房间。
◆
B:
Housekeeping,
it seems my table lamp is out of order.
服务员,我的台灯好像有点问题。
A:
I’m terribly
sorry.I`ll check it right away.
非常抱歉,我马上去您的房间查看。
B: OK,thank you.
▲
中夜班用语
A:
Turn-down service. May I
come in?
开夜床服务,我可以进来吗?
B: Yes, please.
是的,请进。
A: Good
evening, sir. May I do the turn-down service for
you now?
晚上好,先生,现在可以给您开夜床吗?
3
B:
Certainly.
可以。
A:
I
′
ve finished, sir, is there
anything else I can do for you?
您的房间整理完了。我还可以为您做点什么吗?
B: Yes, may I borrow an iron and an
ironing-board?
是的,我能借一个熨斗和熨衣板吗?
A: W
ait a moment, please.
I’ll bring them up to you right a
way.
您稍等,我马上给您拿来。
B:
Thank you
。
谢谢。
A:
Y
ou’re welcome.
不客气。
A: Here are
the iron and ironing-board that you required.
(Adapter,
extension cord, hair-dryer,
transfer, recharge)
这是您要得熨斗和熨衣板。
(转换插头,接线板,吹风,变压器,充
电器)
B: Thank you very much.
非常感谢。
A: If you
need a
nything else, please dial “8”
.have a good night. Bye
-bye.
如果您还有什么需要,请打电话“
8
”
,祝您晚上愉快,再见。
B: My room
hasn’t been cleaned today. Could you do it
now?
我的房间现在
4
-
-
-
-
-
-
-
-
-
上一篇:文件和资料控制程序中英文版本
下一篇:四六级英语万能句子(传说中的龙头凤尾)