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Unit 1 Shopping and Banking Oline
Part I
Getting ready
B.
Keys:
1: drop 2: shopping
3: mouse 4: feet 5: retailing 6: street 7: get
8: down 9: third-party 10: online
11:30% 12: malls 13:
Britain
14: gift-buying 15:50% 16: net
17: peroid
C. Keys:
1
:
the
site2
:
merchant,
addresses/phone
numbers/call
up
3
:
strict safety measures
Part
II
Net shopping
under fire
A. Keys:
1
:
delivery,
delivery
2
:
delivery
charges3
:
personal
information,
87%
4
:
returning
goods,
47%
5
:
order,
35%,
dispatch, 87%6 : money back, two
B. Keys:
1 :
convenience 2 : choice 3 : obstacles 4 : complete
trust 5 :
build consummers' trust 6 :
mature 7 : payment 8 : service
Part III
Banking at home
A. Keys:
1
:
limited
opening
hours
2
:
Online
banking
services3
:
getting current information on products
4 : e-mailing questions
to the bank 5 :
competing for customers 6 : having no computers
at home
B. Keys:
1
:
It
is
banking
through
the
Internet.
2
:
'Online
banking'
offers convenience which appeals to the
kind of customer banks
want
to
keep.
3
:
Banks
most
want
to
keep
people
who
are
young, well-educated, and have good
incomes.
Part IV More about the topic:
Secret of Good Customer Service
B.
Keys:
English
Good Customer Service(Harrods)
1
:
in
a
pleasant
environment
2
:
Second
to
none
3
:
different
customers, take a look at everything,
alternatives, come to sales
assistants
4 : first contact with the customer
American Good Customer Service(Saks)
1
:
human
side,
family,
occasions
in
life,
a
partnership
2
:
repeat business, sales
Part V Do you
know…?
Keys:
1 : c 2 :
a
、
b
、
c
3 :
a
、
b
、
c
4 : c 5 : c 6 : b
Tape script
Part I
Getting ready
Unit 2 Hotel
or B&B
Part I
Getting ready
B. Keys:
1 : 35%, 60% 2 : 45%, 20% 3
: 60%, 80%4 : 30%, 15% 5 :
50%, 70% 6 :
30%, 20%
C. Keys:
(1)1
:
£
30/single;
£
60/double,
children
under
12
2
:
£
29/full board3 :
£
28/double+bath, excluded
(2) 1 : hot food, fried egg 2 : coffee,
tea, jam, cooked 3 : dinner,
bed and
breakfast 4 : the room plus all meals 5 : Value
Added
Tax
Part II
A touch of home
Outline I : bed and breakfast, 15 000,
advantages over big hotels
II
:
meeting
different
people
III
:
features,
1883,
guests
IV
:
B&Bs not suitable for some
people
Part III
Renting a car
A.
Keys:
1
:
three
2
:
Mon.
July
10th
3
:
station
wagon
4
:
$$79.95 5 : $$59.95 6 : 4
p.m. 7 : 10 a.m. 8 : ' free 9 : 12 cents 10 :
$$10 11 : 8% 12 : '$$100
B.
Keys: a compact car/a station wagon/ automatic
transmission/
current
models/
pick
up/return
the
car/special
weekend
rate/regular rate/ unlimited
mileage/ insurance/ sales tax/ a full
tank of gas/ deposit/ lowest rates.
Part
IV
More
about
the
topic:
What
Type
of
Room
Do
You
Want?
A. Keys:
1: 5 2: 2 3: 6 4: 4 5: 3 6: 1
B.
Keys:
1
:
£
40,
all
grades
2
:
£
55,
Sales
3
:
£
150,
Managerial,
entertaining
private
guest,
the
lake
4:
£
220,
privacy, country-side, kitchen
Part V Do you know…?
A.
Keys:
(France)Italy,
(2)3,
(3)2,
(4)8
(Loudon,UK)Paris,France, (8)4 B. Keys:
1 : F 2 : T 3 : F 4 : F
5 : T
Tape script
Part I
Getting ready
Unit 3
“Planting” Money
Part I
Getting ready
C.
Keys:1
:
Sincere;
Y
2
:
Doubtful;
N
3
:
Sarcastic;
N
4
:
Doubtful; N 5
: Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 :
Sincere; Y 9 : Emphatic; Y 10 :
Sarcastic; N
Part II
National teach children to
save day
A.
Keys:
1
:
Thursday,
April
17
2
:
teaching
children
how
to
save money 3 : 2 500 4 : 5 000
presentations
B. Keys:1: 4; 2: 3; 3: 2;
4: 1
Part III
Credit cards
Keys: 1 :
importance 2 : later 3 : The potential
disadvantages 4 :
lots of purchases 5 :
interest 6 : The benefits 7 : emergencies 8 :
travel
Part IV More about
the topic: Gulf Between the Rich and Poor
A. Keys: 1 : 3 2 : 1 3 : 2 4 : so much
of their income 5 : ever
larger
houses
and
cars
6
:
social
programs
or
infrastructure
repairs 7 :
happier 8 : fewer disputes of work 9 : lower
levels of
stress hormones 10 : less
often 11 : at an older age
B.
Keys:
1
:
vice
president
2
:
Myths
of
Rich
and
Poor
3
:
positive side
4 : increased prosperity 5 : better off 6 : 30
years
ago 7 : hundreds of gadgets 8 :
easier 9 : more pleasurable 10 :
cellular
and
cordless
phones
11
:
computers
12
:
answering
machines 13 : microwave ovens 14 : 3/4
15 : washing machines
16 : half 17 :
clothes dryers 18 : 97% 19 : color televisions 20
:
3/4 21 : VCRs 22 : 2/3
23 : microwaves and air conditioners
24 : 3/4 25 : automobile 26 : 40% 27:
home 28 : half 29 : stereo
systems
Part V Do you
know…?
A. Keys: 1 : Tokyo 2
: Osaka 3 : Oslo 4 : Zurich 5 : Hong Kong
6 : Copenhagen 7 : Geneva 8 :Paris 9 :
Reykjavik 10 : London
B. Keys: 1 : The
Euro has appreciated against the US dollar. 2 :
Persistent
economic
turmoil.
3
:
Tehran.
4
:
The
economist
team checks prices of a wide range of
items from bread and milk
cars
and
utilities
to
compile
this
report.
5
:
Business
clients
use it to calculate the amount of
allowances granted to overseas
executives and their families.
Tape script
Part I
Getting ready
Unit 4 Loans
for the Dream
Part I
Getting ready
B. Keys:
Items
Charities
Items
Theatre and other arts events
Eating out
√
Stocks and shares
Hobbies
(DIY
, sailing, etc.)
√
Antiques
√
Food and groceries
√
Cars
Items
Same
Up
D
own Figures
Entertainment
√
2566
Depreciation
√
300
√
——
Secretarial
expenses
...
√
Motor expenses
2612
√
——
Audit &
accountancy costs
Telephone
& postage
√
Half as much as last year
Part II
Raising money
for buying a car
A. Keys: 1
:
college 2
:
repairing 3
:
a hundred
pounds 4
:
three
hundred fifty to four hundred 5
:
interest rates
6
:
an
Ordinary Loan 7
:
24 months
B. Keys: 1
:
X 2
:
√
3
:
7%
4
:
A day-to-day
basis
1
:
overdraft 2
:
repay 3
:
lenders in the short term 4
:
pay
interest
on
5
:
collateral
6
:
life
policy
7
:
deeds
of
the
house 8
:
Government
Securities 9
:
certificate 10
:
on a
day-to-day basis
Part III
Housing in the U.S.A.
A.
Keys:
1
:
cost
of
housing
2
:
1/4-1/3
3
:
size
and
location
4
:
mortgage 5
:
easy to get
things repaired 6
:
mortgage 7
:
condominium
B.
Keys:
1
:
borrows,
mortgages,
shares,
mortgage-based
securities 2
:
They control about half the
home loans in America.
3
:
Hiding
the
changes
in
the
value;
Poor
supervision;
Not
carefully reporting its finances.4
:
The price of Fannie Mae has
dropped.
Part IV More about
the topic: Consumer Rights
A. Keys:
1: a. merchantable quality
b. fitting for
particular
purpose
/seller
c.
as
described
2:
no/
retailer's
responsibility/take to shop 3: item/
too large/ fragile 4: evidence
of
purchase/ date of purchase 5: go to court/ sue the
seller
B. Keys: 1 : F 2 : T 3 : F 4 : F
Part V Do you
know…?
Keys:
1
:
any federal tax
2
:
tax on whiskey and other
alcoholic
drink;
farmers
refused
3
:
George
Washington;13000
troops;
defeated
the
Whiskey
Rebellion.
4
:
personal
income
5
:
rejected
6
:
The 16th Amendment
7
:
income
8: taxed at 35%;highest rate
9
:
10
:
no income tax
11
:
7%:
income tax
on business 12
:
over 40%:
personal income tax 13:
35%: retirement
programs 14: below 18%: customs
Tape
script
Part I
Getting ready
A.
B. Keys:
a. 1 : 8000/half 2
: 4000
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