-
Alphabetical
Acronyms
按字母排序
ADR
AverageDaily
average
realised
price
per
room
sold
in a
hotel
or
ooms revenue divided by
total rooms sold
日均房价：在酒店或其他渠道的平均销售房价。总
房间销售额除以销售房间数
Affiliates
Independentinternet
sites
who
provide
a
click-through
link
to
group
owned
website andreceive a commission when a
booking is made
联盟网页：独立的网站提供集团网页的链接，从而由
此得到的预定
ANZSP
Australia,New Zealand and South Pacific
澳大利亚，新西兰和南太平洋
APRM
Asia-
PacificRisk Management
亚太地区风险管理
ARI
AverageRate
Index
Calculatedby
dividing
the
hotel
’
saverage
room
rate
by
the
average
of
the
competitor set market
rate
平均房价指数：酒店平均房价除以市场同期竞争者平均房价
BAT Forecast
BusinessAlignment Team Forecast
商业联盟预测
BCE
BrandedConsumer Experience
品牌宾客体验
BFR
BestFlex Rate
最优上门散客价
BTA
BusinessTravel Agent - the same as TMC
–
Travel Management Company
商务旅游旅行社
C&I
Conferenceand
Incentive
会议和奖励
Thetwo sales segments relating to
conference and incentive group travel
CAM
CapitalAsset
Management
资本资产管理
CAP
ComplianceAssurance Process.
担保依法纳税措施
CAPEX
CapitalExpenditure
资本支出
CCA
Capitalconstruction authorization
基本建设批准
CMH
CompanyManaged
es
hotels
that
are
owned
and
operated
hotels,
and thoseoperated under management
agreement
酒店管理公司：包括自行经营酒店方和酒店管理方
Competitive Set
GMdefined local hotels (usually four or
five) with which a particular
hotelcompetes
竞争对手
Confirmation
Thepercentage
of
offered
calls
in
a
CRO
that
actually
turn
into
bookings.
确认预定百分比
COO
ChiefOperating Officer
首席营运官
COS/COGS
Costof
Sales or Cost of Goods Sold
销售成本
CPC
CustomerProfit revenue supplied by a
customer in
ayield
contribution
model,
minus
the
cost
undertaken
to
service,
complete
thesale and the displaced revenues (
‘
Displacement
’
is a measure of
demandthat was
declined as a result of accepting this business.)
客户利润贡献
在收入贡献模型中，<
/p>
来自客户的收入减去所发生的服务成本，
就得到销售与因
(
业
务
)
替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其
它
业务的需求
CRM
ClusterRevenue
Manager.A
Revenue
Manager with
responsibilities
for
more
than one hotel
< br>区域收益管理经理：其职责超过
1
家酒店
CRO
CentralReservations Office
中央订房办公室
CROCCE
CashReturn
on Cash Capital Employed
使用资本额的现金收益
CRS
CentralReservation
x
Plus
being
rolled
out
globally
replacing Holidex andGlobal II
中央预定系统
CSA
ControlSelf-
Assessment (online internal control questionnaire)
内部控制自我评估
CSS
CentralShared
Services
中央共享服务
CTP
Contributionto Profit
Thehot
el
’
scontribution
to
group
Profit
–
(Total
of
management
and
incentive fees)
收益贡献：酒店提交给集团的收益（包含管理费和提成）
ECS
ElectronicCommission group that
manages our outsourcing
partner
and
internalsystems
which
make
sure
travel
agent
commissions
are
paid by our hotels (theTACP programme)
在线佣金服务系统
EEO
EqualEmployment Opportunities
均等就业机会
EMEA
Europe,Middle East and Africa
欧洲、中东和非洲
EMERO
TheEMEA
Central Reservations Office (call centre) located
in Amsterdam.
位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室
EOWA
EqualOpportunity Woman Agency
(Australia Only)
妇女均等就业机会机构（仅在澳大利亚）
ERT
EmergencyResponse Team
紧急反应小组
ES
EmployeeSurvey
员工满意度调查
FAM
Financeand
Asset Management (1 of 8 business units).
Responsible for
corporatemanagement
reporting,
external
financial
reporting,
Tax,
Treasury, IR capitaland
project appraisals
财务及资产管理：对企业管理报告负责，外部
财务报告，税收，财政，风险资本
和项目评估
FIS
FranchiseInformation System
加盟信息体系
Flow-through
Thepercentage of change in revenue that
flows through to profit against
last
yearor
budget. GOP
is
usually
used
as
theprofit
measure.
Also
known
as drop through
收入变化率计入去年或预算利润．
通常用营业总收入测算利润．
也称为直接测算
FLS
FireLife
Safety
消防救生索及配件系列
FPMM
Fireprotection maintenance management
消防防护维修管理
Franchisee
Anoperator who uses a brand under
licence from the brand owner
特许经营人
Franchisor
Thebrand owner who licences brands for
use by other operators
授予特许者
GBS
GlobalBrand
Services
(1
of
8
business
units).Responsible
for
the
delivery
of
brandservices
such
as
reservations
offices
globally,
and
the
definition of thosebrand standards that
apply globally
全球品牌服务
GDS
GlobalDistribution System
全球分销系统
GFI
GroundFault
Interrupter
断电器
GOP
GrossOperating
Profit
before
fixed
costs
and
overheads,
i.e.
before
management
fees,rent/lease
expense,
tax,
insurance,
interest,
depreciation,
amortisation,gain/loss on sale of property
毛营业利润
:
扣除各项固定费用如管理费，租借费，税
收，保险，利息，折旧费，
分摊费，损益
GOPPAR
Grossoperating
Profit
per
available
room.(revenue
after
variable
costs)
每间房间的毛营业利润
GRR
GrossRooms
Revenue
房间毛利润
GSA
GeneralSales
Agent
总经纪人
GSS
GuestSatisfaction Index (the key
measure within GSTS)
宾客满意度指数
GSS
GlobalSales Support
全球销售支持
GSTS
GuestSatisfaction Tracking System
宾客满意度追踪系统
HACCP
HazardAnalysis Critical Control Path
(Food Safety)
危害分析临界控制途径
HIRO
HotelInventory Reservation revenue
maximisation or yield
managementsystem
whereby
information
about
guest
demand
for
a
particular
hotel is
compiledand analysed on a hotel by hotel basis and
is then used
to
suggest
“
Hurdle
”
values
based
on
is
a
highly
automated
system
which
assists
individual
hotels
intheir
management
of
rates
based
on patterns and statistical insights
derivedfrom the hotel's operating
history
酒店空房预订优化系统（方案）
酒店
收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息）
，
并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）
值．
这是一个高度自动化的管理系统，
可以根据酒店类型和酒
店历史数据的统计
信息帮助各个酒店进行费用（入住率）管理
HMA
Hotelmanagement
agreement
under
which
the
owner
of
a
hotel
contractsout the operation of the
asset. Sometimes called an OMA
酒店管理协议