-
文献信息：
文
献
标
题
：
Employee
Satisfaction:
Communication
Competence
and
Leadership Oriented
Approach
（员工满意度：沟通能力与领导导向）
国外作者：
IK
Suher
，
CS
Bir
，
E
Engin
，
BE Akgoz
<
/p>
文献出处：
《
Internationa
l
Journal
of
Innovative
Research
and
Development
》<
/p>
,2016,5(5):194-202
字数统计：
英文
3265
单词，
19231
字符；中文
5450
汉字
外文文献：
Employee Satisfaction: Communication
Competence and
Leadership Oriented
Approach
Abstract
This
research
explores
whether
or
not
relationships
between
supervisor
communicator competences, leadership style (Task-
oriented vs. Relation-
oriented) and
employee job and communication satisfaction exist.
Participants are 126
graduate students
who works for (52 males and 74 female) a variety
of organizations
in
Turkey.
The
findings
signify
that
there
is
incontrovertibly
positive
and
strong
relationship
between
supervisor
communication
competence
and
employee
communication
satisfaction.
In
a
similar
way,
relational
leadership
style
has
strong
effect
on
employee
communication
satisfaction.
On
the
other
hand,
the
results
indicate
that
weak
relationship
between
task-oriented
leadership
style
and
job
and
communication
satisfaction.
According
the
results
communicator
competence
is
the
strongest
significant
standardized
regression
coefficient
with
the
job
and
communication satisfaction.
Keywords:
Employee
communication, communication competence,
leadership
style
uction
Employee
satisfaction influence an individual's commitment
to the company and
also it has effect
on employee performance and business success.
Employee behavior
and satisfaction are
highly correlated to the organization success and
because of this
reason the researches
on employee satisfaction is quite rich. Pincus
(1986)
investigated the effect of
communication satisfaction on job performance,
Helm (2011)
studied about employees’
impact on corporate reputation, Cravens and Oliver
(2006)
mentioned employees as key
factor of reputation, Antoncic and Antoncic (2011)
and
Duboff and Heaton (1999) specified
how employee satisfaction is important on
business growth, Bulgarella (2005),
Hanna at all. (2004) remarked that employee
satisfaction is a vital aspect for
customer satisfaction, Brown et al. (1996) found
out
that positive employee behavior has
strong and positive effect on customer
satisfaction.
Kattara et al. (2014)
published a study about impact of employee
behavior on
customers' overall
satisfaction.
Employee satisfaction
contains both communication and job satisfaction
and it is
influenced
by
many
different
factors
like
leadership
style
and
the
quality
of
communication
with
leaders.
Increasing
the
effectiveness
of
leader-employee
communication can help to strengthen
levels of employee satisfaction.
ture Review
ication Competence
Communication
competence
is
about
the
knowledge
and
wisdom
of
using
applicable communication skills.
Communication competence is not just
understanding proper communication
skills but also the ability to apply and adapt
that
knowledge
when
certain
situations
may
emerge
unexpected
(Cooley
and
Roacch,
1984:25).
Communication
competence
is
considered
to
contain
both
cognitive
and
behavioral
aspects
(Rubin,
1985).
Understanding
that
communication
competence
contains these two aspects, then being
socially informed and perceptive is a key factor
in being a competent communicator.
Light (1989) considered fundamental constructs
of
communication
competence
as
functionality
of
communication;
sufficiency
of
communication,
knowledge,
judgment
and
skill.
Spitzberg
(1983)
believed
that
communication
competence
involved
knowledge,
motivation
and
skill
as
a
system
that
relates
and
connects
to
one
another.
In
order
to
be
mutually
beneficent
to
one
another
in
a
relationship,
communication
competence
is
a
necessary
tool
which
consists
of
cognitive,
attitudinal,
emotional
and
behavioral
knowledge
(B-Ikeguchi,
2014).
In
order
to
reach
personal,
educational,
vocational
and
social
goals,
communication competence is a key
quality that an individual need in order to attain
success in life (Light and Mcnughton,
2014:1).
ship
Yukl defined leadership as “the process
of influencing others to understand and
agree about what needs
to be
done and how to
do it, and the process
of facilitating
individual
and
collective
efforts
to
accomplish
shared
objectives”
(2016:8).
Leadership is not just a trait, it is
recognized as a process which individuals
influence
people in order to reach
certain goals and objectives as a unit (Sharmai,
Jain, 2013).
Bryman
(1992)
considered leadership as the ability to
direct
people towards
certain
goals for an organization.
In literature, leadership is considered
to be divided into two separate functions;
Task- oriented leadership and relation-
oriented leadership (Taberner, Chambel, Arana,
2009). Task-oriented leadership focuses
on organizing, planning and coordinating the
necessary jobs needed of the team or
individual employees whereas relation-oriented
leadership focuses on the motivation
and behaviors of the people themselves. In
relation-oriented leadership, the
leader works to inspire those around him in order
to
achieve
the
organization’s
success.
The
effectiveness
of
leader
-subordinate
relationship affects many organization
outcomes due to group satisfaction (Anderson,
Madlock&
Hoffman,
2006).
Leadership
plays
a
great
roll
in
effecting
employee
satisfaction
(Castaneda &Nahavand, 1991).
ication
Satisfaction
Communication
satisfaction
is
an
important
topic
in
our
day
which
is
being
researched
and
investigated
for
business
and
communication
industries.
“Communication
satisfaction
is
a
n
employee's
satisfaction
with
various
communication practices of the
organization” (Clampitt and Girard, 1993:84).
Pincus
described
communication
satisfaction
as
the
accumulation
of
an
individual’s
satisfaction
which
is
saturated
from
information
flow
and
relationship
variables
(Pincus,
1986).
Different
researches
has
studied
on
communication
satisfaction
measurement.
For
instance,
Downs
and
Hazen
(1977)
created
Communication
Satisfaction
Questionnaire,
Organizational
Communication
Scale
was
conducted
by
R
oberts
and
O’Reilly
(1979),
and
to
analyze
communication
practices
in
organizations.
Crino
and
White
(1981)
were
the
researchers
who
offered
a
conceptualization of communication
satisfaction.
A
conceptualization
of
communication
satisfaction
was
offered
by
Crino
and
White
(1981), who argued that organizational
communication satisfaction involves an
individual’s satisfaction with various
aspects of the communication occurring in the
organization, whereas Putti, Aryee, and
Phua (1990) demonstrated that organizational
members’
communication
satisfaction
is
associated
with
the
amount
of
information
available to
them. Although communication provides employees
with information that
clarifies work
tasks and may contribute to communication
satisfaction, Anderson and
Martin
(1995)
found
that
employees
engage
in
communication
interactions
with
coworkers and superiors to satisfy
interpersonal needs of pleasure and inclusion.
Thus,
employee communication
satisfaction appears to involve a task and
relational