Corrective and Preventive Action Control Procedure纠正及预防措施控制程

康特讯电子深圳有限公司

Contac Solutions AB

CSS-QP-09 Rev

·

A2

文件名称：不符合纠正预防措施控制程序

Name:

Non-Conformance, Corrective & Preventive Action Management

Procedure

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Document Number and Revision

文件编号及版本：

CSS-QP-09

Rev

·

A2

Document Title

文件题目：

Non- Conformance, Corrective & Preventive Action Management Procedure

不符合纠正预防措施控制程序

Approvals(

批准

)

Responsible

（负责）

Originator

（制作）

Department Leader(

部门负责人

)

MR(

管理者代表

)

GM

（总经理）

Name

Signature

Date (

日期

)

康特讯电子深圳有限公司

Contac Solutions AB

CSS- QP-09 Rev

·

A2

文件名称：不符合纠正预防措施控制程序

Name:

Non-Conformance, Corrective & Preventive Action Management

Procedure

Page

2

of

12

生效日期

Effective date

：

Feb. 1, 2015

Revision History

（更改历史）

：

Revision From To

更改

Date

日期

Revision Description/

更改内容

Changed by/

更改人

Checked by/

复核

A1

2014/6/5

首版发行

First Issue

Allen Pu

Dennis Huang

Add the EMS non-conformance

A2

2015/2/1

corrective & preventive actionin the

procedure

Livia He

Dennis Huang

康特讯电子深圳有限公司

Contac Solutions AB

CSS- QP-09 Rev

·

A2

文件名称：不符合纠正预防措施控制程序

Name:

Non-Conformance, Corrective & Preventive Action Management

Procedure

Page

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1.

目的

Purpose

此份文件制定了 控制修正性及预防性行动的方法，这些行动用于修正及杜绝现有及潜在的不合规格事

项。

This document defines the control of corrective action and preventive action taken to correct and eliminate

existing and potential non-conformance.

2.

范围

Scope

该程序适用于

CONTAC

与品质和

EMS

相关的修正及预防行动。

This procedure applies to corrective and preventive action taken for the quality and EMS in CONTAC.

3.

定义

Definition

纠正及预 防措施

（

C/PAR

）

：

一份要求相关部门进行纠正行动的要求。

为容易控制 纠正行动要求及实行

状况均需记录于

C/PAR

状态报告内。

Corrective Action Request (C/PAR): A request for corrective action to be taken by and action party. For ease

of control, a “C

orrective and preventive report C/PAR

Status Report” is used to record the requ

est and status

of implementation.

4.

责任

Responsibility

品质部负责

: Quality & Environment Department is responsible for

a)

接收

CONTAC

以外的投诉及储存有关资料

;

康特讯电子深圳有限公司

Contac Solutions AB

CSS- QP-09 Rev

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文件名称：不符合纠正预防措施控制程序

Name:

Non-Conformance, Corrective & Preventive Action Management

Procedure

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Receiving those complaints from outside of CONTAC and keeping relevant information.

b)

发

NCP & C/PAR

给公司相关部门或外部相关方要求修正行动

;

Issuing NCP & C/PAR to related departments within company or external interested party for corrective

actions.

c)

若品质问题与供应商有关，则发出

NCP & C/PAR

给该供应商

;

若与客户投 诉有关，则按客户要求

回复客户；

Issuing a NCP & C/PAR to the supplier for the case of supplier quality problem; if it is customer complaint,

reply customer according to customer’s requirement.

d)

编配

NCP & C/PAR

的编号

;

Assigning a NCP & C/PAR number to each NCP & C/PAR in CONTAC.

e)

保持

NCP & C/PAR

的状况登记

;

The maintenance of NCP & C/PAR status.

f)

将所有发出的

NCP & C/PAR

存档

;

Keeping a file of all NCP & C/PARs issued.

g)

监察

NCP & C/PAR

上记载的修正行动实施情况

;

Monitoring the implementation of corrective actions.

h)

审核实施的 修正行动及预防性行动后，确定是否有必要修改程序文件

;

Reviewing the necessity of procedure changes as a result of implementing corrective and preventive actions.

总结所有发出的

NCP & C/PAR

或其它纠正措施报告并在管理评审会议上报告

.

康特讯电子深圳有限公司

Contac Solutions AB

CSS- QP-09 Rev

·

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文件名称：不符合纠正预防措施控制程序

Name:

Non-Conformance, Corrective & Preventive Action Management

Procedure

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Summarizing all NCP & C/PARs, and other corrective & preventive action report, then reporting the

summary to the Management Review Meeting.

内部审核员负责向内部审核发现的不符合项发出相应的

NCP & C/PAR

。

Internal Auditor is responsible for performing internal quality audit or environment audit and issuing a NCP

& C/PAR according to the Non Conformity.

如果关键的测量指标的最低要求还没有达到时，则需向相关部 门发出纠正行动的要求。

If the minimum requirement of key measurement is not achieved, a NCP & C/PAR shall be issued to related

department.

资格及培训

Qualification And Training

内 部审核员一定要在接受正式之审核技巧培训后才可以进行内部审核。

Internal Auditor must receive formal training in auditing techniques before being assigned to conduct internal

audit.

5.

程序

Procedure

5.1

发出纠正行动要求

(NCP & C/PAR)Initiation of Corrective Action Request(NCP & C/PAR)

下列情况均可发出

NCP & C/PAR:

NCP & C/PAR may be required under following situations:

1)

管理评审会议

;

Management Review Meeting.

康特讯电子深圳有限公司

Contac Solutions AB

CSS- QP-09 Rev

·

A2

文件名称：不符合纠正预防措施控制程序

Name:

Non-Conformance, Corrective & Preventive Action Management

Procedure

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2)

生产线上发现的品质问题

;

Quality problem identified in production.

3)

内部质量环境管理体系审核所发现的不合格

;

Nonconformity identified in internal audit.

4)

外部审核所发现的不合格

;

Nonconformity identified in external audit.

5)

供应商的品质问题报告

;

Supplier quality problem report.

6)

关键衡量指标的最低要求没有达到

;

The minimum requirement of key measurable is not achieved.

7)

法律法规和其他要求变更引起的不符合。

Nonconformity caused by the change of legal and other requirements.

8)

数据分析的结果

The results of data analysis

9)

员工的合理化建议

The results of data analysis

10)

环境的监测数据