《商务英语情景口语100主题》

不亚于语

言功夫。

比如怎么应对客户的过分要求、

怎么应对过于亲热地法国式问候 、

怎么

谈论办公室恋情、

怎么评价部门 之间和同事之间的竞争，

等等。

这本书因此超越

了语言的范畴，比较全面地反映了公司内外环境和办公室政治的方方面面。

< /p>

其四，

灵活的方式让你自主学习。

无论用 于课堂教学还是自学，

此书都具有相当

大的伸展度和灵活性。全 部对话都配有

MP3

。读者可以根据自身的学习目的和

喜好的学习方式，有选择地进行口语、听力、语音、听写、口笔译、词汇等各种

< br>练习。

内容简介

100

个场景、

2 00

篇对话展现原生态的外企口语，生动描绘了各种真实场

景下 的沟通方式；

每个主题下包括实用表达法、词汇表、对话三个 部分。实用

表达法分为初、

中、

高三个 级别，

供读者循序渐进地学习；

词汇表部分除生词外，

还提炼出课文中的短语和固定表达法。

对话包括不同场景下的二组。

通过本书及

附赠的

MP3

< br>对话录音，你可以进行口语、听力、语音、听写、口笔译、词汇等

各种练习。

无论用于课堂口语教学还是自学，

本书都具有相当大的伸展度和灵活

性。

1 Faxes

传真

Dialogue one

M:

Can

you

have

the

briefs

from

the

Anderson

firm's

lawyer

on

my

desk

by

tomorrow morning. There are quite a few very time sensitive matters with this case.

I'm afraid I can't wait any longer.

F: Getting those Anderson briefs has been harder than you can imagine. I have tried

to contact their lawyer many times. But every time I call, his secretary says he’s in a

meeting or out of the office or away on business. I am beginning to think he is trying

to avoid me.

M: Th

at's highly possible. He knows if we miss our filing deadline, we don’t stand a

chance to compete against them for the bid. Try to get a hold of him again. Give him

a call and see if he can fax them first thing.

F: What if I can't speak to him directly?

M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a

copy also faxed to Martin’s office.

F: How do I find Martin’s fax number? Is he in your rollerdesk?

M: No, but you can also call their office and ask the secretary to give you

their fax

number. I’ll email you their office number later today.

F: Ok, I'll get on it first thing.

M: Be sure you do, I need those briefs ASAP

Dialogue two

M:Did

you

put

this

morning's faxes

on

my desk?I'm

waiting

for

some

urgent

faxes

from headquaters,I'm pretty sure they came in last night.

F:Evething

that

came

in

the

office

fax

machine

last

night

is

all

on

your

desk,but

I

noticed that

some

of faxes

came through pretty blurred,maybe

you

take

a

look

at

them,if the copy is unreadble,I'll call then and ask them to refax.

M:Yeah,you're going to have to call them and get them to be refax. These copies are

so dark. I can't make out any of the words.

F:What about that one?

M:This one?This one is so light and I can barely read it. How can that be?

F:You know, I think the fax machine is out of toner. I can change the toner cartridge.

That should solve the problem.

M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages

missing. It looks like the fax machine ate half of my important faxes,and ones that

made it through are so blurred or too light. They are unreadable.

F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it

this

afternoon,and

in

the

meantime,I'll

have

your

documents

refaxed

to

our

other

fax machine.

2 Telephone Calls

Dialogue 1

A:Hello,thank

you

for

calling

Bradford

and

Sons.

This

is

Tracy

speaking,How

may

I

help you?

B:Hello.I would like to speak to your director of human resources,s,Please.

A:Just a moment.I'll check to see if she is at her I tell her who is calling?

B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next

Tuesday.

A:Thank you, you please hold for a moment?I'll check to see if she is

available.

B:No problem.

A:I'm sorry,s is away from her has already left for lunch.

Would you like to leave a message for her?

B:Yes,please have her return my call when she returns to the 's best if she

can

get

in

touch

with

me

before

3

pm

today;she

can

reach

me

at

my

office

number,635-8799.

A:I'm sorry,I didn't quite catch that,could you please repeat the number?

B:No problem, my office number is 635-8799,Tell her to ask for extension 31.

A:I'm

sorry,,just

to

confirm,your

name

is

spelled

B-U-R- T-O-N,is

that

correct?

B:Yes,and I represent Milford Insurance.

A:I

wil

make

sure

s

receives

your

message

and

returns

your

call

before

3pm this afernoon.

B:Thank you very much.

Dialogue2

A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?

B:I'd like to speak to someone about reservations.

A:I can help you with date would you like to make a reservation for?

B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.

A:Oh,I'm

sorry

sir,I

only

handle

bookings

for

our

standard

person

you

need to speak with is Tony Parker,he makes all the arrangements for our executive

unately,he's

not here

right

I

take

your name and number

and have him get back to you?

B:When do you expect him back in?

A:He'll

be

out

all

afternoon,he

might

not

be

able

to

return

your

call

until

tomorrow,Will that be alright?

B:Yes.I name is Sam can contact me at 660-843-3235 .

A:Could you please spell your last name for me?

B:'s D-A-R-C-Y.

A: Darcy,and your phone number is 660-843-3233 ?

B:That's 3235.

A:Sorry!.I'll have Tony call you first thing tomorrow morning.

3. Making Telephone Appointments

Dialogue one

M:Hello,Bill Berton speaking. What can I do for you?

F:Hello,Mr Ber

ton,this is Jenny Jenkins of bradford and sons returning your call. I’m

sorry you missed me when you called my office this morning. My sacretary said you

called concerning our meeting next Tuesday?

M:Yes Ms Jenkins,thank you for returning my call. I’m gla

d to finally get hold of you.I

want to let you know I will not be able to make our meeting next Tuesday. I would

be out of town that day. Is there any possibility we can move the meeting to Monday?

F:I am sorry. I’m afraid I am completely booked on Monday.

Would it be Possible to

postpone until you return?

M:Oh,dear.

I

was

counting

on

taking

care

of

our

meeting

before

I

leave.

But

I

suppose

I

can

shut

off

a

few

things.

Yes,we

can

arrange

something.

I

will

be

back

Thursday morning. What about Thursday afternoon? Would that work for you?

F:That should be fine,shall we say about two o’clock?

M:Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If

you need to change the time,pls feel free to call me on my cell phone.

F:Thanks Burdon,I’

ll see you on Thursday. Dialogue two

F:Hello M:Hello,is Doras available? F:This is Doras,who is calling please?

M:Hi,Doras,this

is

Mike

calling

from

parker’s

dentistry.

I’m

calling

to

confirm

your

appointment for tomorrow morning at 9am with Doctor Parker.

F:Oh,I

almost

forgot.

Thank

you

for

calling

to

remind

me.

Actually,I

do

need

to

change the time of my appointment. I have a scheduling conflict,and I can’t make it

that early.

M:If I put you in that later slot,would that work out?

F:It would have to be

after lunch. Do you have anything available about 2 o’clock?

M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to

work you in at 4:00. Would that be a better time?

F:That’s all right.I think I should be able tomake it at 1:1

5. Can you put me down for

that time slot?

M:No

problem,I

have

your

appointment

changed

from

tomorrow

morning

to

tomorrow afternoon at 1:15

F:Wonderful. Thanks very much.

4. Memos

Dialogue 1

A:I

have

been

waiting

here

in

the

conference

room

for

ten

minutes

already,

what

time is the meeting start? where is anyone anyway?

B:Didn't you hear about that, our meeting was postponed until Friday.

A: What? the meeting was postponed? No one told me anything about it.

B: Did you get the memo?

A:

What

memo?

They

havn't

any

memo

this

whole

week,

I

check

my

inbox

every

I havn't seen anything.

B: The memo went out 3 days ago. It should have made to your inbox, but maybe

lost in all collectors on your desk.

A: You know how things get pilot about my desk when I'm busy. I know sometimes I

do many please things,but I always read all the memos go arround, they go directly

to my inbox. Are you sure were send to whole office?

B: It should have got arround to every body, they also post a copy of the memo in

the break room. Don't you ever look at meassages post on the bulletin board?

A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway,

I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.

B. That's right, You will never know what your missing out of it if you don't read the

memos.

Dialogue 2

A: Ms. Dorsen, I need to take a dictation for me,

B: Yes, sir;

A: They should go out intra office memorandum to all employee by this afternoon,

are you ready?

B: Yes, sir, Go ahead.

A: Attention all staff:effective immediately, all office communication are restricted to

email

correspondance

as

official

memos,

the

use

of

instance

message

porgram

by

employee during work hour are strictly prohibited.

B:

Sir,

Does

this

apply

to

intra

office

communication

only

or

relate

also

restrict

external communications?

A: It should apply to all communications. Not only in this office between employees,

but also any outside communciations.

B: But sir, many employees use instance messaging to communcate with clients.

A: This were just have to change the communication methods, I don't want any one

use instance messaging in this office, it waste too much time. Now, please, continue

the memos. Where were we?

B: This apply to internal and external communications.

A:

Yes,

any

employee

who

persist

using

instance

messaging,

will

first

recieve

a

warning, and placed on prohibition, and the second sense, the employment will be

termination. Any question regarding this new policy maybe dirctly to the department

of his.

B: Is that all?

A: Yes, please give this memo type out and distribute to all employees before 4:00

PM.

Five

Busines Correspondance

Dialogue one.

A:Did you see the letter I got from Bradform films? They sent the responds to your

phone call last week.

B:If you want to see something about my call last week, why didn't they sent it to

me?

A:I guess it must have contact information, so they sent it addressed in care of your

department

head,

anyhow,they

wrote

to

confirm

in

reading

what

you

discussed

about milton contract.

B:Can I see it first in seconds?

A:Sure, here it is.

B:Dear , bother to your telephone call last Friday, I'm reading to confirm our

meeting on July 21st,as we discussed, our meeting is to review the contract details.

A:Did they ask you to sent the files beforehand?

B:Let's see, We'll be grateful for the complete to send related materials to our office

prior

to

our

meeting.

It

looks

like...

Hey!

Was

there

anything

else

was

send

along

with this letter?

A: I don't think so, why do you ask?

B: The letter writes: please find the enclosed copy of our agenda for your review, I

don't see anything else in the envelope.

A: Maybe they forgot to attach it to the letter. You should give them another call.

Dialogue 2.

A:Can you help me for a minute?

B:Sure, what I can do for you?

A:I'm try to write a letter to one of our clients, But I just don't know exactly what to

say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms.,

but the problem is I don't know the name of contact person.

B:You

can

just

put

Dear

Sir

or

Madam,

officialese

not

personal,

you

can

write

to

whom may corcerned.

A:OK, So I first thanks them for their business, I can say something like

grateful for your continue support

B: Good! But also, write off the bed you want to tell them the reason of your writting,

give them more reference.

A:

Like

our new

product

line,

we

would

like

to

anounce

a

special price

discount

B: Right, do you need them to respond?

A: Yes, the letter would have a survey inside, and they should complete it and return

to our office. How shoud I write that?

B: You can tell them

you can say:

tell

them

the

urgent

by

saying

Please

return

the

survey

without

dely

as

soon

as

possible. Maye it more polite with this as early as convenience.

B: Great! and what do you think I should close it with?

A: Since you don't know them that well personally, probably the best way is would

be your ? or your sincerely, you can also say Best Regards. But I don't think it would

be proprety because you don't have the name. And obviously, should have them.

B: OK, Thanks a lot for your help!

6 Placing an Order

Dialogue 1

A: Our toner cartridges are already out of ink...Could you make an order for a new

set?

B: We will need new cartridges for all of the office printers? That will be a large order,

probably

about

two

or

three

cases.

The

office

supply

store

we

usually

go

through

might not have that many in stock.

A: You can double check with the housekeeping department, but I am pretty sure all

of the machines will need new cartridges. Last time when we made our order to the

supplier, the quantity was also especially high. They are used to receiving such bulk

orders from us . As long as we give them a heads up a couple days in advance, they

can usually fill the order.

B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is

there anything else we need to order while I am at it?

A: I think the only thing is toner. Try to see if they can deliver it before the end of

business day tomorrow. We should really try to do better about waiting until the last

minute to fill

orders that

are

usually

made

on

a

monthly basis.

Anyhow,

see

what

you can do to expedite the order this time.

B: OK, will do.

Dialogue 2

A: May I help you?

B:

Yes,

I

would

like

to

place

an

order

for

toner

cartridges.

We

have

a

standing

agreement with you company, so we will need the same amount as last time.

A: Let me key in your information into my computer. I will pull up our records for

you . Do you have an order number? What name is the order listed under ?

B: It should be under Leslie Smith. The number is 184796 A.

A:

Yes,

Mr.

Smith.

I

have

an

order

for

three

cases

of

cartridges,

it

that

what

you

would like to refill?

B: Yes.

A: Is there the correct billing address?

B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.

A:

I

will

send

you

an

invoice

in the next

few days.

Your

order

should be

delivered

before the end of the day on Monday.

B: Thank you.

007 Co-Workers

Dialogue 1

A:

I'm

realy

fed

up

with

Harry!

He's

the

biggest

airhead

I've

ever

met.

He

always

makes careless mistakes, and he's a pain to work with.

B: You souldn't be so negative. You'll always have some co-workers that are harder

to work with than others. But if you are negative and start name- calling in the office,

it will make a bad working enviroment for everybody.

A: You only say that because you don't have to work with him. The people in your

department seem to capable and nice to be around. Take Mary for example. She's

smart and enthusiastic. I've never anyone as cheery as she is.

B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to

be

around,

but he's

also

very

good

at

staying

in

budget

on projects. Mary,

on the

other hand,

spends

our project

money

like

there's

no

tomorrow.

Also, she's

never

willing to stay a little later at the office. She always leave at 5:00 pm sharp.

A:

Isn't

there

anyone

in

the

office

that

is

a

perfect

co-worker?

What

about

Bob?

Everybody loves Bob. Even though he's fresh out the college and still a bit green, he

is a great co-worker.

B: You are right. He's a hard worker, easy to get along with, honest, and he never

steals the credit on projects. The only thing he's lacking in is experience.

A: Maybe that's why he's so nice!

Dialogue 2

A: Do you get along with your co-workers?

B: I get along pretty well with most of them. It seems there are always a few rotten

apples in the bunch, though. Like Margaret. I don't know why management hasn't

fired her yet. She's a terrible gossip.

A: Do you think management should fire someone just because they grossip?

B:

It's

not

only

that

she

gossip,

but

she

also

tries

to

start

problems

among

other

employees

by

spreading

rumors

and

telling

lies

about

her

co- workers.

She's

not

trustworthy, and in my opinion, I think she's nuts.

A: So how do you develop good relationships in the office?

B: I think one of the important things is just to be considerate of your co-workers'

feelings

and

needs.

If

you

are

aware

of

other

people

and

do

your

part

to

make

a

good working enviroment, you should be able to ge along wiht most of the people

you work with.

A: I think you're right. But it does seems that there are always a few co-workers that

are harder to work with than others.

008 Bosses

Dialogue 1

A: How are things at the office lately?

B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really

unreasonable

about our

workload.

Since

he

came,

I've

been

so busy

I haven't

had

time to breathe!

A: That bad, huh? What about his personality? It's a nice guy at least?

B: I should be so lucky. He not only give us too much work, but he is also just plain

mean about it. He constantly yells at us or criticizes us. He is always degrading the

employees.

A:

What

a

terrible

working

enviroment!

Have

you

tried

to

talk

anyone

about

it?

Maybe the boss of your boss?

B:

I

was

going

to,

but my

boss

guessed

what

I

was

thinking.

He

gave me

so

much

work to do this afternoon that I didn't get around to meeting with the supervisor of

our department.

A: It must be terrible. Why don't you just quit?

B: If it wasn't for the money, I would quit in a heartbeat. But the probelm is, I can't

support myself if I don't work.

A: Yeah. But a boss like that? To deal with him everyday, you should get a raise!

Dialogue 2

A: Do you get along with your boss?

B: Actually I do. She is really understanding and reasonalbe most of the time. There

was only one time I didn't really agree with her.

A: When was that?

B: Once she fired one of my co-workers for drinking on the job. I felt bad for him,

because it is so hard to find a job these days, and he has a family to support.

A: Well, he souldn't have been drinking on duty. It's your boss' responsibilty to make

sure employees are safe, and also doing their jobs.

B: You are right. She was being a good boss when she fired him, But I just felt sorry

for him, that's all.

A: Did this incident with your co- worker affect your relationship with your boss?

B: Not really. All of us at the office respect our boss a lot.

A: You are lucky you can get along so well with your boss. It makes a big difference in

how much you enjoy your job.

B:

No

kidding.

If

you

don't

like

your

boss

or

co- workers,

they

can

make

your

life

miserable.

009 Brainstorming

Dialogue 1

A: Have you thought up any good ideas for our business proposal?

B:

I

haven't

come

up

with

anything

good

yet.

Somehow

my

brain

isn't functioning

today.

A: Maybe you should take a break, you've been sitting at your computer for three

hours trying to put something together. No wonder your mind isn't very sharp now.

B: I came up with a few different thoughts on the proposal, but now I've completely

run out of ideas.

A: Maybe we can shelve the proposal for a while while you brainstorm.

B: We could do that, but I hate to put everything on hold.

A: You're right, it's no good to have things up in the air for too long.

Dialogue 2

A: We've got to come up with a way to solve this problem! No one is getting all their

work done during the work day. We need to do some brainstorming to come up with

a time-management solution for our office.

B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is,

we're understaffed. People just have too much to do.

A:

So

you

think

we

should

hire

some

new

people?

That

is

one

possible

solution.

What else could be the problem?

B: Maybe we do have some problems with time-management. If people were always

on time to work, they might get more done in the morning before lunch.

A: That's true. Also, maybe we could shorten the lunch break from one hour to forty

five minutes. That would add a little time to everyone's day.

B: Fifteen minutes would be good, but I wonder if it would make a big impact on the

employees' output. I still think it's a problem with too much workload.

A:

We

ended

up

right

where

we

started.

Maybe

it

is

time

to

look

for

some

temp

workers to help with a few projects. That would lighten everyone's load.

010 Commuting

Dialogue 1

A: Where's Bill? The ambassador[ ?

m'b?

s

?

d

?

] is already here. The meeting is set to

start at 9 am.

B: He's late again. Traffic is probably holding him up. You know, he commutes from

the suburbs. It's not easy commuting every day. We should cut him some slack.

A:

Even

though

the

trafic

is

bumper-to-bumper

out

there,

I

don't

think

it's

heavy

traffic that makes Bill late. He takes the train, remember?

B:

Oh,

that's

right.

Well,

the

train

shouldn't

be

late.

That

means

there

is

only

one

explanation.... Bill must have overslept.

A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up

much earlier than the rest of us. He must get start on his commute about 6:30, no

telling what time he actually gets up.

B: That's right, because he's got to get to the train station from his house, then take

the blue line into the city, then switch trains to the red line. In all, the trip's got to

take more than 2 hours.

A: Why doesn't he just drive to work?

B: It's too difficult to park your car in the city. Also, the traffic coming in from the

suburbs is a nightmare.

Dialogue 2

A: I can't wait until my car is repaired. The commuting with public transportation is

killing me.

B: It can't be that bad.

A: But it is! Take this morning for example. The subway was so packed this morning, I

got totally squished by about a hundred busy commuters on the way to work.

B: At least the subway is better than the bus. It's faster for one thing. And usually

less crowded. But the drawback is that the subway is more expensive than the bus. It

adds up over time, if you take it every day.

A: That's true. The bus is even worse. Just thinking about taking the bus every day

makes me tired! Hey, how do you get to work every day?

B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a

ten minute bike ride from my house to the office.

A: I'll bet it's good exercise, too...a good way to keep fit.

B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well.

While you're stressed out by your commute, I'm releasing all the stress of the day

with mine.

011 The working lunch

Dialogue 1

A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you

have time to brief me on the Martin account today?

B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I

know there are some things I need to share with you about that. But, gosh, I don't

know.... Things are really busy for me today, the only time I can manage to squeeze

out might be over lunch break....

A: I hate to make you work through your lunch break with how busy you are....

B: It's okay.... I've already had several days in a row working through lunch....

A: How about this.... We can make it a working

lunch this afternoon, and I'll order

some Chinese food for delivery. It'll be my treat.

B: You don't have to do that....

A:

I

insist.

I

really

appreciate

you

taking

time

to

work

with

me

in.

What

is

your

favorite fast food? I'll cater to your taste.

B:

Actually

I

do

like

Chinese....

Let's

make

it

a

date

for

Chop

Suey

and

the

Martin

account at about 12:30. Does that sound good?

A: Great. I'll bring the food.

Dialogue 2

A: For our lunch meeting with the investors, do we have to make a reservation at the

restaurant or do we just show up?

B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But

to

be

on

the

safe

side,

I'll

order

a

table

for

half-past

twelve.

Will

that

suit

your

schedule?

A:

I've

arranged

to

meet

them

at

the

restaurant

at

twelve.

Can

you

make

the

reservation a little earlier? If we start earlier, it will give us more time for a longer

lunch.

B: Are you planning on treating the investors to a full- course meal?

A: Yes,

we'll

start

with appetizers, follow

with a

soup

and

salad

course,

then main

dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert

of some sort.

B: That'll be pretty heavy for a mid- day meal, don't you think?

A: As along as we stay away from anything alcoholic, we should be okay.

B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian.

A: We can make some special arrangement if we need to. After all, it's the company

who is footing the bill.

012 International Business Travel

Dialogue 1

A: I hear you're being sent to Madrid for the annual conference. Is that right?

B:

Yes,

it

would

be

my

first

trip

overseas.

Actually,

it's

going

to

be

my

first

time

leaving the country.

A: Are you serious? You haven't even been anywhere on vacation?

B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to

travel on my personal time, at least I can travel on company time!

A:

Well,

being

able

to

go

to

the

conference

sounds

like

such

a

great

opportunity.

Have you applied at the embassy for a visa yet?

B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay

the application fee.

A: You leave next Tuesday, right? What time is your flight?

B: My flight departs at 7 am. I have everything except for my luggage ready.

A: If your flight is leaving so early, I can take you to the airport and see you off. I'll

still be able to make it into the office by 9.

B: That would be great! Thanks a lot!

Dialogue 2

A: How were things in the Tokyo branch when you were there?

B: Good! They have expanded and are doing better than they were last quarter. It's

nice to see some improvement for a change.

A: Do you see the trend continuing over the next few months?

B: Yes, especially with so many of our executives going back and forth from here to

Japan. The only problem is, they may have trouble when they go to open up business

here.

A: Why would you say that?

B: They aren't too familiar with doing business outside of Japan. There are a lot of

cultural differences to account for.

A: I'll say! Sometimes they just do things really differently. But one thing I can say,

they are really hospitable.

B: Have you ever been to Japan?

A: Sure! I just got back yesterday. I'm still suffering from jet lag.

ng for Business

D1

A.

Did

you

see

the

way

that

Brian

came

to

work

yesterday?

Ever

since

he

came

back

from

that

conference

in

Silicon

Valley,

he's

been

coming

to

work

dressed

in

jeans and sweatshirts. It's like he's decided to make himself at home in his office. I

don't know how long it'll take before the management talks to him about it.

B. He was really influenced by the way they do things on the west coast. I guess the

working atmosphere is a lot more relaxed and casual in California. It comes from the

information technology industry.. there isn't such a large division between home and

office, so people want to work in the clothes they feel more relaxed in.

A. Maybe so, but it seems kind of strange, which the rest of us in white shirts, dark

suites, and ties.

B. It's not as bad as that...We are allowed to wear more casual jackets and trousers.

Besides, didn't you hear what Brian found on his desk this morning?

A. What's that?

Management decided to give him four brand new white shirts. That's their way of tel

A: So what about our threat? Are there any strong competitors out there?

Dialogue 2

A: Do you agree with the SWOT that came out of our annual review meeting?

B:

I

agree

with

parts

of

it,

but

I

just

don't

think

the

evaluation

of

current

opportunities is realistic or even viable.

A:

What

do

you

mean?

The

report

said

we

could

boost

our

sales

by

addressing

international distribution problems. You don't think that would work?

B: No, I agree solving problems with our import and export side would help to boost

revenue, but I just don't think we could achieve as much as 50% more, which is what

the

analysis

yielded.

The

problems

are

more

complex

than

the

SWOT

took

into

account.

A: Do you at least agree with the threat analysis?

B: Yes, I think determinig our competitors' strenghts and weaknesses is much more

straightforward. We can list our threats on one hand, there's Spalding, Mercid, and

Yaleford.

048 Statistical Reports

Dialogue 1

A: Sometimes these statistical reports don't even seem like their written in English!

Take this sentence for example,

two

out

of

every

three

households

interviewed

fell

below

the

median

level,

while

control group yielded an average of 62% infiltration.

B: It's not as confusing as you think. The sample group is made up of the people you

are studying, they are the ones who have filled out the surveys and handed in the

rough

data.

The

control

group

is

a

standard

group

that

you

can

compare

against.

Average means the level that most people are at. Infiltration is just whether or not

they have heard of our product.

A: So what about this sentence,

percentile nationwide, while less than 2% ranked in the top 5 percentile

B:

You're

getting

bogged

down

with

the

words.

Think

of

it

this

way....respondents

are the people who responded to your survey. So 1/3 of the people are considered

top 25% on a national standard. In this same group of people, fewer than 2% ranked

in the top 5% nationally. Does that make more sense to you now?

A: I guess so... Too many numbers...Too many words....

Dialogue 2

A: I'd like to go over the statistical report with you, if that's alright....

B: No problem. Take a look. Here's the first page.

A: According to this report, 30%, of our viewers have a median income of more than

40K annually. Is that accurate?

B:

Yes,

if

you

look

at

the

pie

chart

here,

you'll see

that

30%

are

in

the

above

40K

category, 20% are between 35 and 40K, and 50% fall below 35K.

049. Email

Dialogue 1

A: How do you plan to distribute the information about last week's meeting?

B: I was planning on sending a bulk email to all the users on our company's server.

A:

That's

a

time-saving

way

to

get

the

word

out,

but

I

don't

think

it

will

be

that

effective. Most of us just delete the bulk emails without even reading them. Even if

you

put

a

really

cathy

subject

line

in

there,

I

don't

think

anyone

will

get

the

information.

B: Well, it would be way too time-consuming to send the emails one by one to our

entire staff... What do you suggest?

A:

You

could

send

the

meeting

brief

to

the

managers

by

email,

and

ask

them

to

forward it to the people underneath them. Most people will read an email if it is sent

by their supervisor.

B:

That's

a

good

idea.

I

can

just

put

the

meeting

minutes

on

the

email

as

an

attachment, then forward it along to the managers. Can you show me how to make

an attachment with our email program?

A: I'm sorry, I know next to nothing about the new email program. It's supposed to

be more user-friendly than our last program, but I still haven't figured it out.

B: I'll ask our tech support for some help. It shouldn't be too complicated, I'm sure.

Dialogue 2

A: Let's correspond by email. I think we should definitely keep in touch. There are a

lot of future opportunities to work together.

B: I agree. I am expecially interested in the Aluminum project you mentioned. Do you

think you can email the details to me ?

A: Sure! I'll send it along to you as soon as I get back to the office. I did get your card,

didn't I?

B: Oh, I almost forget! Here it is.

A: Thank you. Is all the information on here current?

B: Let's ee... Yes, but this only has my work email address. I'll give you my personal

address too. Sometimes if the attachment is too large, my work email will reject it. If

your

attachment

is

more

than

100K,

go

ahead

and

send

it

to

my

personal

email

address instead.

A:

It'll

be

alright.

I

can

send

a

compressed

file.

Does

your

computer

have

the

software to unzip files?

B: I do, but unzipping files doesn't work out so well. Last time I tried to decompress a

file, my whole system crashed. If it is a large file, it would probably work better to

send it to my personal email - It's better to be safe than sorry.

A: No problem, I will be sure to email the information to your personal email address

first thing.

050 Computer Technology

Dialogue 1

A: Is your computer fast enough?

B: Oh my gosh, don't even ask me that question! My computer is unbelievably slow.

It's the bane of my existence!

A: You're exaggerating! It can't be that bad. Didn't human resources just issue you a

new

computer

last

month?

If

it's

new,

the

processor

should

be

pretty

decent.

It

shouldn't be that slow.

B: It's slower than my dead grandmother! The computer they gave me was new to

me,

but

it

was

already 5

years

old.

They

just

dusted

off

some

relic

from

the

back

storage room and presented it to me as new!

A:

Is

that

right?

Well,

that's

what

you

get

for

complaining

that

our

company's

technology is out of date. They probably did it on purpose

just to spite you. If it is

five years old, it's probably slower than the one you had before.... How much RAM

does it have?

B: I'm not sure, but I know my computer definitely does not have enough memory.

The hard drive is cluttered with so much useless software. It might be a little faster

after

I

delete

all

the

programs

I

don't

use

often,

but

what

I

really

wish

for

is

something state of the art.... High speed, built-in wireless internet, enough gigabytes

to satisfy....

A: Keep dreaming.

Dialogue 2

A: Did you see the newest flat-screen plasmas that have come out? It's amazing what

they come up with these days....

B: Amazing,yeah. But those suckers are pretty expensive. I heard they cost next to 3

Gs a piece.

A:

Yeah,

I

heard

that

too.

Some

of

the

new

technology

that

comes

out

is

pretty

affordable, though.

B: Like what?

A: The new IBM MP4 players are pretty reasonably priced for what you get. You can

get a nice little MP4 with about 3 gigs of space for a little over a hundred bucks. I

think that's a pretty decent price, don't you?

B:

I

guess

so,

but

the

tiny

screens

don't

have

enough

pixels

to

make

any

graphics

worthwhile. You can listen to music fine, but if you want to play some multi-media

files,

you

can't

see much.

With

the

current technology

limitations,

I think

portable

MP4 players are a rip-off.

A: You want to wait until the next generation comes out before buying in, huh?

B: You got it.

051 Running an Internet Business

Dialogues 1

A: Earning extra income on the Internet is easier than you might think. After I started

selling

traditional

craft

items

on

the

Internet

last

year,

I

have

really

been

able

to

make bank doing something I love.

B: Is that right? I hear all these horror stories of internet business crashing because

there is not enough of a customer base yet. How can you be sure your idea will cash

in?

A:

To

run

a

successful

internet

business,

it

requires

a

little

research

and

relatively

small investment. You've got to have a good idea of some kind of product that is in

demand or would be popular.

B:

That's

marketing

research....

But

what

about

getting

started

once

you

have

an

idea?

A: After you have your great idea, then you can set up shop by registering a domain

name, creating a website, an email address, and a hosting service. If you want to go

all out on your website, you can put together shopping cart technology, but that can

be pricey to start out with.

B: Sounds like a lot of work!

A: Anything worth doing takes work. Money doesn't grow on trees....Most of us have

to work for it.

Dialogue 2

A: Last month, we only had 40 hits on our site. Our products and prices are good, but

the problem is that no one knows about our website.

B: If we want to get this internet business off the ground, we've got to do something

fast.

A: We need to maximize the chances that our site will be at the top of search engine

lists, but I'm not sure how to do it.

B:

We've

got

to

put

more

buzz

words

into

the

page

text,

so

it

will

pop

up

when

people search about kind of products.

A: Yeah, you're right. We've got to get the most popular phrases there....How else

can we boost site traffic?

B:

I

think

one

of

the

least

costly

ways

to

attract

business

is

to

ask

some

of

our

neighboring

sites

to

offer

links

to

our

page

inside

of

theirs.

If

they

have

related

services, they may be willing to help us out.

A: I guess we could also put out a few advertisements for our website inside of the

search engine. I would like to find the most effective way to let people know about

our site and our products.

F: what are you listening to?

M: this is just some music I downloaded yesterday and put on my ipod. I usually like

to update my ipod every few days, with some new tunes to listen to on my commute,

it makes life more interesting.

F: how many songs can you put on your ipod?

M: it holds a ton. so I can put a lot of stuff there, like now, I got about 300 songs, plus

about 250 pictures.

F: can you use it as a flash disk too?

M: it has the capacity, and certainly but I usually don’t. if I need to use a usb device,

usually I just carry around the separate memory stick

F: why don’t you use your ipod.

M: because I have to on to the computer usb port, it’s too much trouble, and I am

afraid of losing, I have already lose once after buy a new one. It has too much

D2

F: do you have a, how do you keep track of all your daily appointments.

M: I used to use a day planner, but when the blackberry came out, I couldn’t resist

giving it a try. I think the one of the most that have been made.

F: you like it that much.

M:

yes,

it’s

so

convenient.

Communication,

emai

l,

cell

phone,

GPS,

I

can

also

download games from the internet to play in my spare time. I can make phone calls,

send emails, and keep track of my meetings and my personal life, it’s a hand office.

F: it can do all that? That’s crazy, From what you said,

it sounds more advanced than

the, that is what I used.

M: was great too. But I prefer my blackberry.

053 Web-based Marketing

Dialogue 1

A: The new webpage design is much more effective than before. I feel confident it

will rope in a lot more business because of its user- friendly format.

B: Why do you think the new page is so much better than the old page? I thought the

old page wasn't half bad....

A:

The

old

page

was

okay,

alright,

but

there

wasn't

a

big

influence

in

our

sales

volume,

because

the

site

wasn't

developed

with

an

eye

towards

the

marketing

aspect. Now it's different. We got our marketing department team in on the action,

and the results are smashing....

B: What changes were made from the old page to the new page?

A:

First,

the

visitors

to

the

site

are

encouraged

to

give

their

contact

information.

They can sign up for a free monthly drawing. Once we've got their info, it goes into a

database for future marketing mailers and advertising targeting. Also, there are clear

links to descriptions of our products and services, so as to give confidence to new

customers. We also added a specific area for on-line customer service.... So far we've

gotten a ton of positive feedback....

B: Great!

Dialogue 2

A:

What's

the

news

on

our

website?

How

effective

do

you

think

it

is

from

a

marketing standpoint?

B: We've been able to survey and track some of the information of our website users

through some cookie technology, and it's surprising to see the results.

A: What kinds of hits are we getting on our company's website?

B: From the numbers, it seems nearly half of the visitors who stumble onto our page

pick up the link not from network browsers or search engines, but from our circular

insert. That means our consumers are purposefully and actively seeking information

about our products and services through the web format. Based on these findings, I

am completely convinced the internet is the marketing power of the future!

A: You really think that many people turn to the internet to find product information?

What about the old standbys of word mouth and print media?

B: Well, these mediums are still important.... they aren't a thing of the past....But I

think

they

might

be

less

important

now

than

in

the

past.

The

technology

age

has

arrived!

054 Costing

Dialogue 1

A: How much will our order from your factory be?

B: I'll be happy to get back to you with an estimate in the next few days.

A: I'm afraid I can't wait that long. Can your office at least provide me with a ballpark

figure?

B: Well, I would need an idea of how large your order would be. About how many

units would you need?

A: Just give me an estimated figure for an order of 100 units.

A: Please give me a few minute to calculate.... Our asking price should be about $$100

per unit with an order of 100. Is that price acceptable to you?

B: Your estimated is seems a little high to me, we're willing to pay $$80 per unit.

A:

Would

an

order

of

only

100

units,

it'll

be

difficult

to

work

within

that

kind

of

budget. Maybe if you were ordering 500 units or more units, we might be able to

work something out.

Dialogue 2

A: How much do you pay wholesale for your products?

B: We have a few different wholesale vendors, so our cost varies a bit over the fiscal

year. But the difference is miniscule, a fluctuation of about 0.2%.

A: That must impact your bottom line at least a little bit, doesn't it? After all, your

sticker price is pretty much set in stone. How much do they go for retail?

B: Retail price is 29.95 per unit. We take into consideration changes in supply cost

when figuring this price.

A: Is that including tax?

B:

No,

that's

the

price

before

tax.

The

tax

rate

is

varies

from

different

marketing

areas, so it is difficult for us to figure in.

A

：

How much is your profit margin then?

B: Our profit margin is in the neighborhood of 20%.

055Fifty-five Budgets

Dialogue 1

M: How's a budget for the Adam's project?

F:

We're

still

drafting

the

final

budget,

but

it

seems

like

we'll

have

quite

a

buffer.

Don't worry about going over budget for supplies, our funds are more than enough.

M: Are you sure? Last year we went over by 30% on suppliers alone, the financial

department was out of my head.

F:

They

remembered

last

year's

mistake

and

alarm

it

,

this

year

they've

taken

last

year's spending into consideration, they've given you adequate fund this year.

M: That's good to know, other than the supplies budget, we still have overhead cost,

where did the extra money come from to cover supplies.

F: Actually, it did come from the overhead, most of those materials are still left over

from last year, so we anticipate reusing them, we cut corners a bit.

M: That might be a problem, have you looked at what was left from the last year?

Many of the pieces are in bad shape, they might not be reuseble. Perhaps you should

alert the budget committee before it's too late, we may need more money.

F: I'll talk to them and see what can be arranged.

Dialogue 2

M: How much do you have budget for our trip to Las Angeles?

F: In total, it should be about five thousand dollors for the week conference, would

you like to see the breakdown?

M: Yes, I want to know exactly where the money is going, give me a detailed report.

F: First, we have the airline tickets which are five hundred dollars per person with

four

of

us

going,

that's

two

thousand

dollars,

for

our

accommodations,

we're

spending eighty dollars a night per room for five days, that's another eight hundred

dollars.

M: Won't you be able to find anything less expensive, we're sharing rooms, right?

F: I have two people to a room, the eighty dollars room rate is the lowest I could find.

With

the

conferece

going

on

that

week,

all

the

hotels

have

inflated

their

prices,

they're making a killing.

M: So far, we've had twenty- eight hundred dollars, what else?

F:

I

have

budget

of

twenty-five

dollars

per

peron

per

day

for

food

expenses,

that

totals another eight hundred dollars, and for other incidentals like taxe fees and tips,

I have estimated four hundred dollars.

M:

Well,

that's

only

four

thousand

dollars,

didn't

tell

me

you

budget

was

five

thousand dollars? Where is the rest of money?

F:

That's

my

buffer,

I

wanted

to

leave

a

little

room

in

the

budget

just

in

case,

it's

better to be safe and thorough.

056 Fifty-six Auditing

Dialogue 1

M: Did you get the the financial records into shape for your audit next month?

F: I'm still working on ironing out a few problems, keep in a strict account of all our

incoming and outgoing is not an easy task, it's much more difficult than balancing my

checkbook.

M: I guess the auditing is just to make sure everything's on the open up, and that

you're keeping proper records of all our expenditure and profit.

F: Keeping track of money coming in is easier than keeping track of money going out.

M: Why is that?

F:

It

seems

our

record

are

always

a

little

incomplete,

because

not

all

of

the

employees turn over their reciepts for business expenses.

M: That's something you can improve by talking to human resources, they can send

out a memo to make sure people are following protocol with their expense accounts.

F: At least our records for money in are very complete.

M: As far as our assets were concerned, they want to know more about your intake

anyway, they want to make sure you're paying taxes on the money you make.

F: We're paying all right, but it's just proving everything by the numbers.

Dialogue 2

M: Can you please show me your filing system for the company finances?

F: Certainly, we keep running tally of all money in and money out on the month to

month

basis,

these

numbers

are

crosscheck

with

all

expenditure

receipts

and

invoices of our account receivables.

M: I see, for the first quarter

，

your total expenditures were one hundred and fifty

thousand dollars, none of which were taxed actable.

F: Yes, we must pay taxes on our total income not our adjusted income.

M: Your total intake for the first quarter period was five hundred thousand dollars,

you

have

a

gross

net

of

five

hundred

thousand

and

the

adjusted

profit

of

three

hundred and fifty thousand. Do you have something beside this report that will back

up these figures.

F:

In

this

file

are

all

of

our

monthly

bank's

deposit

notes,

as

well

as

invoice

and

receipts.

M: That should be adequate, have you copleted the tax form for this item?

F: Yes, we have completed the forms and paid our taxes in full.

057 Fifty-seven The Economy

Dialogue 1

M: It's hard to be optimistic about things with the way economy's headed, the trade

deficit

is

getting

larger,

consumption's

down,

I

really

think

it

were

headed

for

recession.

F: The economy has been stagnant for a while now, we've been in a recessive state

for several months already, what worry and need most is the trade deficit, I think the

government should do more to encourage export.

M:

increasing

the

export

would

weaken

the

curency,

I

think

the

main

point

is

economic

growth,

we

need

more

jobs,

factory

oursource

and

move

many

jobs

to

foreign

countries,

the

result

does

increase

in

unemployment

in

our

own

country,

lower consumption, lower production, and overall people economy, if more people

are working, it will give economy a boost.

F:

It's

true

that

we

should

do

something

about

unemployment,

but

what

about

inflation? If unemployment falls, there's pressure to increase pay, that will result in

inflation, which would result in a much less dynamic economy.

Dialogue 2

M: I think the goverment needs a radical plan to improve things, the government just

talks, but in the long run, nothing is done to improve economy.

F:

That's

right,

they

always

talk

about

a

need

for

new,

for

aggressive

tactics,

they

haven't done anything to stimulate new jobs,

M:

Well,

income

taxes

would

have

increased

last

year

in

hopes

of

giving

the

economy a boost, but I think it's a backfire, the immediate effect of tax adduction

was causing the inflation to rise.

F: The worst part is that the inflation hurts the poor more than the rich, it also leads

to more unemployment in the long run, I don't know what a good solution would be

to make the economy more vibrant again.

M:

I

have

a

good

solution,

we

need

some

new

blood,

we

should

get

rid

of

this

president and boat in some new leaders.

058 Forty-Eight Fundraising

Dialogue 1

M1: Hello, my name is Petter, I'm calling on behalf of Save the Children Fund, have

you heard our organization before?

M2:

Eh...yes,

I

think

so.

Don't

you

do

some

kind

of

charity

work

by

taking

care

of

starving children in Africa or something?

M1: Yes sir, that's it exactly. We don't only serve the children in Africa, but we also

take care of children in porverty all over the globe. Well sir, I'm calling today to ask

for your contribution to our charitable organization.

M2: Is that right?

M1: We're a service organization that is a legally registered charity. We operate in

more than a hundred countries, but most of our adminstration and workers are all

volunteers,

when

you

contribute

to

our

cause,

one

hundred

percent

of

your

donation goes directly to the children who need it.

M2: What kind of contributions are you asking for?

M1: We accept donations of any ammount, depending on your ability and desire to

share.

We

can

accept

donations

anywhere

from

twenty

dollars

to

more

than

a

thousand dollars. Additionally, your contribution is completely tax deductible, can I

count on you for support this year?

M2: Sure, I'm willing to support your cause, eh... how can I make donation?

Dialogue 2

M: How did your company's fundraising go?

F: The fundraising evnets went really well. We would be able to partner with few of

our

competiters,

all

in

fun,

of

course,

to

sponsor

a

merry

fun

for

America

Cancer

Society, all of the people who participate it had a great time, and we would be able

to raise a lot of money to contribute to cancert research.

M: So how does it work? How would you able to make money with the merry fun?

F:

Each

of

the

runners

that

participated

the

merry

fun

raise

paid

a

ten

dollar

entrance speed, also, they went door to door to get sponsors who pledged a dollar

per mile that participants ran, all along we were able to raise several thousand dolars.

M: Sounds a great deal for American Cancer Society.

F: In all honesty, it's also a great deal for our company, the exposure that begins for

sponsors

and

invent

like

this

was

great

for

our

image

in

the

community.

We

acccomplished as much as last year's advertising campaign, plus we were able to do

a little fundraising for a good cause.

059 Fifty-Nine Confidentiality

Dialogue 1

M: Did you hear what happened in the Skart case? Some of the sensitive materials

were leaked to the press, now every newspapers are all over it.

F: Oh...I bet the firm is fuming, do they know who spilled the beans?

M: I'm sure they have their suspicions, there were only a few senior level lawers who

were privileged the case details.

F: What kind of repercussions will there be for the people who are held responsible?

M: I'm sure there'll be cant, and there also might be some leagal consequences.

F: Why would the person who told have problems with the law?

M: Because whoever let the cat out of the bag was braking clan confidentiality.

F: I didn't think about that, that's pretty serious, are there investigators working on

finding out who it was.

M: I'm sure management is on top of it.

Dialogue 2

M: Now remember, the things I told you are just between you and me.

F: Don't worry, Mr Smith, your comments are of the record.

M:

It

is

very

important

that

no

one

can

identify

your

source,

if

our

company's

president

finds

out

that

I

let

the

top

secret

item

spill,

there

will

be

serious

consequences for me.

F: Like I said, Mr Smith, you have nothing to worry about, the things you have told

me would stay here in this room.

M: I just want to confirm, you know, I could even get in trouble with the law.

F: Surely? it can't be that serious.

M: It is just that serious, I have just violated the confidentiality clause of my contract

with the company, if they find out, it could be into the slammer for me.

F: Well, in that case, I would be specially careful to guard my sources.

M: Please do, there're a lot writing on it.

060 Sixty Lawers

Dialogue 1

M: I can't believe it, Handcup Marketing's lawer just served us with papers, they are

suing us for breaching contract on the Anderson's account.

F: Did you get it into our legal counsel Mr Devis? He knows about this, right?

M:

Yes,

as

soon

as

I

got

notice,

I

contacted

him

right

away,

he's

suposed

to

be

comging into office now.

F: When is the hearing scheduled?

M: In two weeks' time. I hope that Mr Devis has time to make a good defense.

F: Perhaps it wont't even make it to trial, if we're lucky, the judge would dismiss the

case in the prenominated hearing, that would save us a fortune in legal fees.

M: If it does go to trial, I'm afaid the prosecution would have a head day marking our

company through the press, there could be a lot stake. Where is Mr Devis?

F: I'm sure he's on his way, maybe he's rounding up some witnesses for us now.

Dialogue 2

M:

Miss

Hubble,

as

your

legal

counsel,

I

want

to

advise

you

against

making

any

statements to the press about the trial, it could be very damaging to our case.

F: Mr Lawrence, I appreciate your advice, I know you're good lawer, but I want to

prove to the people I'm innocent.

M: Talking to the press won't prove anything, proving your innocent is my job, we

can

work

up

good

case

to

withstand

the

prosecution,

other

than

a

few

witnesses

who gave comforting tesimonies, they don't have any substential evidence against

you.

F: Do I have to take the stand tommorrow?

M: Yes, you're scheduled to take this stand, remember, you will be under oath, be

careful not to make any misstatements, they could ditch you for perjury.

F: Do you think it's a fair jury?

M: The jury seems fine, we have a fighting chance to win this thing, just remember

to give your testimony, just the way we went over it.

061. Contracts

Dialogue 1

A: Did you go over the contract with our supplier? They drafted a new contract after

we

changed

our

pricing

agreement

last

summer.

Nothing

has been

signed

yet,

we

only have a verbal agreement so far.

B: I saw the contract before it wen to our legal department. It seemed really detailed

this time. I guess they want to make sure we don't leavey any loopholes.

A: I am glad we have our legal team to review it. The legal jargon in all the clauses

make my head spin!

B: Mine too! But it's important to have a detailed and specific contract in case there

are

disagreements

that

arise

later.

If

there

is

a

problem,

we

can

just

go

back

to

what's on the paper. It's a good way to protect us, and them.

A: Sometimes I really long for the time when a man's word was good enough.

B: That time doesn't exist anymore. If you don't have it in writing, then it's your word

against theirs. Verbal agreements aren't worth the paper they're written on!

A: I guess you're right!

Dialogue 2

A:

Can

you

help

me

make

sense

of

this

contract?

I

don

't

quite

understand

this

phrase....

B: Let me see,

A shall be responsible for furnishing Party B with materials as follows.

pretty complicated way to say you both agree to something and sign your names to

certify.

A: So if I sign here, that makes me Party A, right?

B:

Yes.

Then

you

have

to

abide

by

all

the

requirements

listed

in

this

contract

for

Party A.

A: What about what is says here,

in the case of natural disaster or acts of God.

B: That means unless something very big happens, like an earthquake or a tsunami,

you will be bound to the contract and can't get out of it.

A: That serious, huh?

B: Sounds like it. Before you sign this contract, I would go over it with a fine-tooth

comb if I were you. Make sure it's what you want.

A: Good idear. I'll probably have to get a dictionary!

-Two Copy Right

Dialogue 1

M: Tell your graphic artists to go back to the drawing board for our new logo design,

I just saw the photographers came out of your department last week, it just won't

work.

F: Why? What's the problem? It is the way too similar to the light swoosh, don't you

know, that's copyrighted, if we come out with something even close to the design

they have, we could be legally liable, they sue us in the horbi.

F:

I

saw

the

design,

we

had

a

team

of

all

star

designers

on

it,

I

don't

think

it

resembles like its logo at all, that's a huge strech imagination to say our design would

violate their copyright.

M:

Our

legal

department doesn't

think

so,

they review

the

copyrighted

images for

the light, after discussing with our general manager, they determine there would be

copyright and fragement to place its design on our products, it's better to be saved

and sorry.

F: What if we modify the design a little bit? Say, we change the color, do you think

that would be enough to differentiate from the copyrighted image?

M:

No,

they

verdict

from

the

legal

department

is

to

stop

from

scratch,

this

time,

come up with somthing more creative.

F: More creative?

M: Not only do we have to worry about not over stapping bound to the copyright,

but we also want something different from everyone else, we want to stand out to

our consumers, come up with something good, then we'll set our own copyright on it.

F: Ok, looks like it's back to square one.

Dialogue 2

M: How was the paper work coming on the legal side of things, have you filed the

coyright on our website design?

F: I have started the copyright process, but it is still under review by the copyright

office, they have to ensure that no similar designs have already been submitted for

copyright before we can further the proceedings.

M: Didn't our legal team already do the research? That work should already be done.

F:

Yes,

the

legal

team

research

is

part

of

application

package

for

copyright,

the

copyright

bureau

only

wants

to

review

and

confirm

the

research

we

have

already

done.

M: How long will the process usually take?

F:

Unfortunately

it

is

sometimes

a

linkage

process,

it

depends

on

how

complete

your filing is to begin with, but generally it will take up to three months to register

the copyright with the overseen body.

M: I hope we can rush the process a little, we're waiting on our copyright before we

can

go

out

in

the

market

with

the

product,

otherwise,

it's

just too

dangerous,

the

competition is stip, and they would snatch up our ideas and harby.

F: The only way to protect our innovations is to copyright them, otherwise, we have

no legal arm to deal with imitations, after our copyright goes through, we can sue

anyone who copies our work.

063Patents

Dialogue 1.

A: Mark is brilliant, I can't believe how many helpful inventions that he has come up

sees a problem and he invents a way to solve it. He's amazing.

B:He is always trying to build a better mousetrap, you know, he already holds

five patents on his inventions.

A:

Really?

What

kind

of

patented

inventions

does

he

have?

Anything

that

he

has

been able to make a few bucks on ?

B:He patented a hinge mechanism for water filters.I think later he sold that idea to a

major

manufacturing

company.

Also,

he

came

up

with

an

automated

fuel

injector

system for lawnmower.

A:Lawnmowers

.He

is

always

tinkering

with

different

types

of

engines

and

about that idea? Did he register it for a patent?

B:I think he was about to put a patent on it, but someone beat him to the punch.

About 2 weeks after he completed his prototype , someone else came out with an

identical

got

the

patent

first

,even

though

it

was

Mark's

guy

made a ton of money on it,too.

A:Gee, that's terrible!

B:Some time that the way things go , I guess.

Dialogue 2

A:Can you tell me more about your products?

B:Yes, I'd be happy to . Let me tell you are ahead of the competition because

our products have advanced technology.

A:What kind of advanced technology are you talking about ?

B:The technology is in the design.I will show you how these hinge device works...this

is our patented won't be able to find anything like it anywhere

are the only manufacturer of the unique technology.

A:You have a patent on this design?

B:

That's

device

is

the

result

of

years

of

research

by

our

team

of

are the only manufacturer because we came up with the own

the design prints and unique mechanism. It's all our idea.

A: Is it truely superior to other products on the market now?

B:

If

it

wasn't

as

good

as

I

have

said

it

is,

would

we

have

to

registered

it

for

a

patent?But you don't have to take my word for it , give it a try yourself!

064. Environmental Regulations

Dialogue 1

A:What's holding us back on the plant expansion project? We were supposed to see

the

specs

on

that

ages

haven't

I

heard

anything

about

it?

Did

the

whole

project just vanish into thin air?

B:No, sir. The plant expansion project has been was a snag up in the

filng process to get the neccessary construction seemed that the property

we were slated to build on is also habitat for some endangered indigenous species.

A:You're joking, right? No wonder we've been tied up with this project. I know the

environmental

impact

statement

will

take forever

to

get

approval

if

they've

found

anything endangered on the site. Are they positive there is evidence of endangered

species actually living there?

B: The environmental review board has a team on it lly we'll know more

by the end of the week.

Dialogue 2

A:We've got to get our emissions in shape. We're still putting out more carcinogens

into the atomsphere

than

is

allowed by federal

standards.

If

we

get

censured

one