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做好客户服务的十大原则
Think
about
the
last
time
you
had
a
negative
buying
experience.
Did
an
e-com
merce
site
fail
to
respond
to
your
email
query?
Or
maybe
a
sales
associate
at
you
r
neighborhood
computer
store
didn't
know
the
difference
between
a
floppy
drive
a
nd
a
hard
drive.
Perhaps
you
were
left
on
hold
for
an
inordinate
amount
of
time
w
hen
you
called
a
mail-
order
company's
toll-free
line.
Negative
buying
experiences
are
almost
always
linked
to
shoddy
customer
servic
e.
These
days
it's
rare
to
find
good
customer
support,
even
though
most
businesse
s
claim
that
they
put
people
first.
But
customer
service
hasn't
gone
the
way
of
the
dodo.
In
fact,
after
consumer
g
roups
and
the
media
took
potshots
at
e-commerce
sites
last
year
for
leaving
custo
mers
in
the
lurch,
many
businesses
started
to
pay
more
attention
to
the
levels
of
s
ervice
they
provide.
Good
customer
service
is
essential
for
all
businesses,
and
pro
viding
it
isn't
that
difficult
if
you
and
your
employees
enact
these
10
basic
rules:
Commit
to
quality
service.
Everyone
in
the
company
needs
to
be
devoted
to
c
reating
a
positive
experience
for
the
customer.
Always
try
to
go
above
and
beyond
customer
expectations.
Know
your
products.
Conveying
knowledge
about
products
and
services
will
he
lp
you
win
a
customer's
trust
and
confidence.
Know
your
company's
products,
servi
ces
and
return
policies
inside
out.
Try
to
anticipate
the
types
of
questions
customer
s
will
ask.
Know
your
customers.
Try
to
learn
everything
you
can
about
your
customers
s
o
you
can
tailor
your
service
approach
to
their
needs
and
buying
habits.
Talk
to
p
eople
and
listen
to
their
complaints
so
you
can
get
to
the
root
of
customer
dissatis
faction.
Treat
people
with
courtesy
and
respect.
Remember
that
every
contact
with
a
customer
—
whether
it's
by
email,
phone,
written
correspondence,
or
face-to-face
m
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