-
Chapter 1
Introduction to Management and
Organizations
1) Today's
managers are just as likely to be women as they
are men.
Answer:
TRUE
Page Ref: 4
Topic:
Who Are
Managers?
2) In order to be
considered a manager, an individual must
coordinate the work of others.
Answer:
TRUE
Page Ref: 5
Topic:
Who Are
Managers?
3) Supervisors
and foremen may both be considered first-line
managers.
Answer:
TRUE
Page Ref: 6
Topic:
Who Are
Managers?
4) Effectiveness
is concerned with the means of getting things
done, while efficiency is
concerned
with the attainment of organizational goals.
Answer:
FALSE
Page Ref: 7
Topic:
What Is
Management?
5) A goal of
efficiency is to minimize resource costs.
Answer:
TRUE
Page Ref: 7
Topic:
What Is Management?
6) Managers who are
effective at meeting organizational goals always
act efficiently.
Answer:
FALSE
Page Ref: 7
Topic:
What Is
Management?
7) The four
contemporary functions of management are planning,
organizing, leading, and
controlling.
Answer:
TRUE
Page Ref: 8
Topic:
What Do Managers Do?
8) Directing and motivating
are part of the controlling function of
management.
Answer:
FALSE
Page Ref: 8
Topic:
What Do Managers Do?
9) Fayol's management functions are
basically equivalent to Mintzberg's management
roles.
Answer:
FALSE
Page Ref:
8-9
Topic:
What Do
Managers Do?
10)
Mintzberg's informational management role involves
receiving, collecting, and disseminating
information.
Answer:
TRUE
Page Ref: 9
Topic:
What Do Managers Do?
11) Resource allocation and
disturbance handling are both considered
decisional roles.
Answer:
TRUE
Page Ref: 9
Topic:
What Do Managers Do?
1
12) A finance manager who
reads the
Wall Street
Journal
on a regular basis would be
performing the figurehead role.
Answer:
FALSE
Page Ref: 9
Topic:
What Do
Managers Do?
13) Katz
concluded that managers need three essential
skills: technical, human, and conceptual.
Answer:
TRUE
Page Ref: 10-11
Topic:
What Do Managers Do?
14) Conceptual skills become less
important as a manager moves into top management.
Answer:
FALSE
Page Ref: 11
Topic:
What Do
Managers Do?
15) In today's
world, organizational managers at all levels and
in all areas need to encourage
their
employees to be on the look-out for new ideas and
new approaches.
Answer:
TRUE
Page Ref: 13
Topic:
What Do Managers Do?
16) Only first-line
managers and employees need to be concerned with
being
customer-responsive.
Answer:
FALSE
Page Ref: 13
Topic:
What Do
Managers Do?
17) Which of
the following statements regarding managers in
today's world is accurate?
A) Their age
range is limited to between 30 and 65.
B) They are found only in large
corporations.
C) They can be found
exclusively in for-profit organizations.
D) The single most important variable
in employee productivity and loyalty is the
quality of the
relationship between
employees and their direct supervisors.
Answer:
D
Page Ref: 5
Topic:
Who Are
Managers?
18) Someone who
works with and through other people by
coordinating their work activities in
order to accomplish organizational
goals is ________.
A) an assembly line
worker
B) a laborer
C) a
manager
D) a salesperson
Answer:
C
Page Ref: 5
Topic:
Who Are Managers?
19) In the past,
nonmanagerial employees were viewed as employees
who ________.
A) reported to top
executives
B) reported to middle
managers
C) supervised others
D) had no others reporting to them
Answer:
D
Page Ref: 5
Topic:
Who Are Managers?
20) Which of the following
types of managers is responsible for making
organization-wide
2
decisions and establishing the plans
and goals that affect the entire organization?
A) first-line managers
B)
top managers
C) production managers
D) research managers
Answer:
B
Page Ref: 6
Topic:
Who Are
Managers?
21) All levels of
management between the supervisory level and the
top level of the organization
are
termed ________.
A) middle managers
B) first-line managers
C)
supervisors
D) foremen
Answer:
A
Page Ref: 6
Topic:
Who Are Managers?
22) Which of the following
levels of management is associated with positions
such as
executive
vice
president
,
chief operating
officer
,
chief executive
officer
, and
chairman of the
board
?
A) team leaders
B) middle managers
C) first-
line managers
D) top managers
Answer:
D
Page Ref: 7
Topic:
Who Are Managers?
23)
Agency head
or
plant manager
is most
likely associated with which of the following?
A) team leaders
B) middle
managers
C) first-line managers
D) top managers
Answer:
B
Page Ref: 6
Topic:
Who Are
Managers?
24) The lowest
level of management is ________.
A) a
nonmanagerial employee
B) a department
of research manager
C) a vice president
D) a first-line manager
Answer:
D
Page Ref: 5
Topic:
Who Are Managers?
25) Which of the following best
reflects the management structure of a traditional
organization?
A) pyramid
B)
circle
C) hub with spokes
D)
infinite line
Answer:
A
Page Ref: 6
Topic:
Who Are
Managers?
3
26)
________ is the process of getting activities
completed efficiently and effectively with and
through other people.
A)
Leading
B) Management
C)
Supervision
D) Controlling
Answer:
B
Page Ref: 6
Topic:
What Is
Management?
27) The
distinction between a managerial position and a
nonmanagerial position is ________.
A)
planning the work of others
B)
coordinating the work of others
C)
controlling the work of others
D)
organizing the work of others
Answer:
B
Page Ref: 6
Topic:
What Is
Management?
28) Which of
the following is an example of an efficient
manufacturing technique?
A) cutting
inventory levels
B) increasing the
amount of time to manufacture products
C) increasing product reject rates
D) decreasing product output
Answer:
A
Page Ref: 7
Topic:
What Is
Management?
29) Wasting
resources is considered to be an example of
________.
A) efficiency
B)
effectiveness
C) inefficiency
D) ineffectiveness
Answer:
C
Page Ref: 7
Topic:
What Is Management?
30) Effectiveness is synonymous with
________.
A) cost minimization
B) resource control
C) goal
attainment
D) efficiency
Answer:
C
Page Ref: 7
Topic:
What Is Management?
31) Efficiency refers to ________.
A) the relationship between inputs and
outputs
B) the additive relationship
between costs and benefits
C) the
exponential nature of costs and outputs
D) increasing outputs regardless of
cost
Answer:
A
Page Ref: 7
Topic:
What Is Management?
32) In successful
organizations, ________.
4
A) low efficiency and high
effectiveness go hand in hand
B) high
efficiency and low effectiveness go hand in hand
C) high efficiency and high
effectiveness go hand in hand
D) high
efficiency and high equity go hand in hand
Answer:
C
Page Ref: 7
Topic:
What Is Management?
33) ________ was a French industrialist
who first identified the basic management
functions.
A) Weber
B)
Taylor
C) Herzberg
D) Fayol
Answer:
D
Page Ref: 8
Topic:
What Do
Managers Do?
34) Today, the
basic management functions are considered to be
________.
A) planning, coordinating,
staffing, and directing
B) planning,
organizing, leading, and directing
C)
commanding, organizing, leading, and staffing
D) planning, organizing, leading, and
controlling
Answer:
D
Page Ref: 8
Topic:
What Do Managers Do?
35) Writing an organizational strategic
plan is an example of the ________ management
function.
A) leading
B) coordinating
C) planning
D) organizing
Answer:
C
Page Ref: 8
Topic:
What Do
Managers Do?
36) Organizing
includes ________.
A) defining
organizational goals
B) hiring
organizational members
C) motivating
organizational members
D) determining
who does what tasks
Answer:
D
Page Ref: 8
Topic:
What Do
Managers Do?
37) A manager
resolving conflict among organizational members is
performing what function?
A)
controlling
B) commanding
C)
directing
D) leading
Answer:
D
Page Ref: 8
Topic:
What Do Managers Do?
38) The process of monitoring,
comparing, and correcting is called ________.
A) controlling
5
B) coordinating
C) leading
D) organizing
Answer:
A
Page Ref: 8
Topic:
What Do Managers Do?
39) ________ developed a categorization
scheme for defining what managers do, consisting
of
10 different but highly interrelated
roles.
A) Henri Fayol
B)
Henry Ford
C) Henry Mintzberg
D) Henry Morris
Answer:
C
Page Ref: 9
Topic:
What Do Managers Do?
40) According to
Mintzberg's management roles, the ________ roles
are those that involve
people and other
duties that are ceremonial and symbolic in nature.
A) informational
B)
interpersonal
C) technical
D) decisional
Answer:
B
Page Ref: 9
Topic:
What Do
Managers Do?
41) The roles
of disseminator, figurehead, negotiator, liaison,
and spokesperson are more
important at
the ________ levels of the organization.
A) lower
B) middle
C) higher
D) supervisory
Answer:
C
Page Ref: 9
Topic:
What Do
Managers Do?
42) A human
resource manager attending a local Society for
Human Resource Management
meeting would
be functioning in which role?
A)
informational
B) leader
C)
liaison
D) disseminator
Answer:
C
Page Ref: 9
Topic:
What Do Managers Do?
43) The ________ role is
more important for lower-level managers than it is
for either middle- or
top-level
managers.
A) leader
B)
entrepreneur
C) spokesperson
D) disseminator
Answer:
A
Page Ref: 10
Topic:
What Do Managers Do?
6