-
（
CHAPTER
1 Innovation for turbulent time
（
1
）
TRUE/FALSE
1
．
Management is
often considered
universal
（通用的）
because it
uses organizational resources to accomplish goals
and attain
（达到）
high
performance in all types of profit and not-for-
profit organizations.
T
2
．
Leadership
involves the use of influence to
motivate
（刺激）
employees to
achieve the organisation’s goals.
T
3
．
Organising
means defining
（明确）
goals for
future organisational performance and deciding on
the tasks and resources needed to attain
them.
F
4. Efficiency refers to the degree to
which the organisation achieves a stated
（规定的）
objective
（目标）
.
F
5. The manager’s ability to
‘think strategically
（
战略性的）
’ requires high technical skills and a
proficiency
（
精通）
in
specific tasks within
an organisation.
F
6. First-line managers are
the managers who have the responsibility for
making the significant
（重大的）
s
trategic
（战略上的）
policy
decisions, often with staff managers
assisting
（帮助）
them in these
decisions.
F
Multiple Choice
1. The figurehead role involves:
A.
B.
C.
D.
motivating and communicating with staff
initiating
（发起）
change
handling
ceremonial
（正式的）
and symbolic
activities
developing information
sources within the organisation
E.
staying well informed about current
affairs
C
2. How an organisation goes about
accomplishing a plan is a key part of the
management function of:
A.
C.
planning
leading
B.
organising
D.
controlling
E.
motivating
B
3. Which of the
following is not a function of management?
A.
C.
control
organise
B.
plan
D.
lead
E.
performance
E
4. A social
entity
（本质）
that is goal
directed and
deliberately
（慎重地）
structured
is referred to as:
A.
C.
E.
5. Which of the following
types of skills is the understanding of and
proficiency in the performance of specific tasks?
A.
human skill
B.
leadership
skill
an organisation
employees
tasks
A
B.
management
students
D.
1
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12
C.
E.
technical skill
D.
c
onceptual
（概念上的）
skill
social skill
C
6. The informational role, according to
Mintzberg, is a(n) ____________ role?
A.
C.
E.
entrepreneur
（企业家）
B.
leader
figurehea
d
（有名无实的领袖）
atory
monitor
E
FILL IN THE
BLANKS
1.
Social
forces
are the aspects of a culture
that guide and influence relationships among
people.
2.
Economic forces
pertain
（属于）
to the
availability, production, and
distribution
（分配）
of resources in a society.
3. The
learning
organization
can be defined as one in
which everyone is engaged in identifying and
solving problems, enabling the
organisation to continuously
experiment, change, and improve, thus increasing
its capacity to grow, learn and achieve its
purpose.
4.
Empow
erment
（授权）
means giving
employees the power, freedom, knowledge and skills
to make decisions and perform
effectively.
5. List three
of the basic ideas of scientific
man
会议员
agement.
Trained workers in
standard
（标准的）
method
Developed standard method for
performing each job
Selected workers
with appropriate abilities for each job
6. Weber’s vision of
orga
nisations that would be managed on
an impersonal,
rational
（合理的）
basis is called
a(n)
bureaucratic
（官
僚的）
7. List the three
assumptions
（设想）
associated
with McGregor’s Theory X.
People are lazy; People dislike
responsibility; People lack ambition
CHAPTER 1
Innovation for turbulent time
（
2
）
TRUE/FALSE
1. The
learning organization is an attitude or
philosophy
（哲学）
about what an
organization can become.
T
2. The essential idea in a learning
organisation is efficiency.
F
3. As a manager, Lou
prefers to think i
n terms of ‘control
over’ rather than ‘control with’ others. This is
in agreement with the idea of a
learning organisation.
F
4.
Empowerment means giving employees the
power, freedom, knowledge, and skills to make
decisions and perform effectively.
T
5. Theory X and Theory Y,
proposed by Douglas McGregor, provide two
opposing
（
相反的）
views of workers: Theory X recognises
that
workers enjoy achievement and
responsibility, while Theory Y
recognises
（承认）
that workers
will avoid work whenever possible.
F
MULTIPLE CHOICE
1.
__________ forces refer to those aspects of a
culture that guide and influence relationships
among people.
A.
B.
C.
Legal
Economic
Political
2
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12
D.
E.
Psychological
Social
E
2.
Variables
（变量）
such as
interest rates,
inflation
（通货膨胀）
and trade
tariffs
（关税）
are all examples
of _________ forces.
A.
B.
C.
D.
E.
3. Strategy has
traditionally been the
sole
（唯一的）
responsibility of:
A.
B.
C.
D.
4. During the
early twentieth century, the
prevailing
（普通的）
management
perspective
（观点）
, which
emphasised rationality
（合理
性）<
/p>
and a scientific approach, was the
_________ perspective.
A.
B.
C.
D.
E.
5. The three
subfields
（子域）
of the
classical perspective include:
A.
bureaucratic
organisation, quantitative management, and the
human relations movement
B.
quantitative management, behavioural
science, and administrative management
C.
D.
E.
6. Bruce
believes his employees are responsible and able to
work without intense direction and
supervision
（管理）
. He is a:
A.
B.
C.
D.
E.
Theory X manager
Theory Y manager
Theory Z manager
contingency
（偶然性）
theory manager
classical manager
B
scientific
middle management
project managers
（项目经理）
technological
political
social
socio-educational
none of the above
E
company accountants
top
managers
D
behavioural
classical
quantitative
Pareto
C
administrative
management, bureaucratic organisation, and
scientific management
scientific management, quantitative
management, and administrative management
none of the above
C
SHORT
ANSWER
1. Briefly
discuss the relationship between management skills
and management level.
ment skills summarize in three
categories:conceptual skills , human skills and
technical ment level contains :top
managers ,middle managers ,first-line
managers and managers need conceptual
skills,nonmanagers need technical
skills,human skills is important to all
management level
3
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12
（管理技能有三种：概念技能、人际技能、技术技能。概
念技能包括：高层管理者、中层管理者、一线管理者和非管理者。高
层管理者需要概念技
能。非管理者需要技术技能。人际技能对于管理水平来说很重要。）
2. What is the difference between
efficiency and effectiveness? Which is more
important for performance?
2
.
效率和效益向来都是企业追求的目标，二者既有联系又有区别。效益是指做正确的事情
，效率则是做事情运用正确的方法。效
益比效率更重要，因为无论效率再高，只要所做的
事情不对，其结果就会是无益的劳动，而所付出的一切努力不过是一种浪费。
追求效益必
须考虑效率，考虑效益实现的速度问题。
CHAPTER 2
The environment and
corporate culture
TRUE OR
FALSE
1
、
The study of
management traditionally has focused on factors
external to the organisations.
F
2
、
The general
environment and the task environment are the two
layers of an organisation’s external environment.
T
3
、
Customers and
competitors are two important sectors of the
economic dimension
（次元）
of a
firm’s general environment.
F
4. Other
organisations in the same industry or type of
business that provide goods or services to the
same set of customers are referred to
as suppliers.
F
5.
The internal environment within which
managers work includes
corporate
（
公司的）
culture, sociocultural aspects and
customers.
F
CHOICE
1. Which
of these is a part of an organisation’s internal
environment?
A.
B.
C.
D.
E.
2. The __________ environment
represents
（表现）
the outer
layer of the environment and affects organisations
__________.
A.
B.
C.
D.
E.
3. Which of these is NOT a
part of an organisation’s general environment?
A.
B.
C.
D.
E.
4. An organisation’s task environment
incl
udes all of the following EXCEPT:
A.
B.
C.
D.
E.
competitors
customers
technological
economic
task;
indirectly
general; directly
internal; directly
its customers
its salespeople
its wage structure
its
suppliers
its competitors
B
internal;
indirectly
（间接地）
general; indirectly
E
competitors
legal-political
sociocultural
C
labour markets
employers
suppliers
D
4
/
12
5. Which of these are included in an
organisation’s task environment?
A.
B.
C.
D.
E.
6. Which of the following
consists of demographic factors, such as
population density?
A.
B.
C.
D.
E.
7. The __________ represents people in
the environment who can be hired to work for the
organisation.
A.
B.
C.
D.
E.
8. Which statement
（叙述）
below is correct?
A.
B.
C.
D.
E.
9. Research
has found that a(n) __________ structure works
best when organisations experience uncertainty.
A.
B.
C.
D.
E.
flexible
（灵活的）
When environment is
dynamic
（活跃的）
, uncertainty is
low.
When the environment is
unstable
（动态的）
, uncertainty
is low.
competitors
labour market
suppliers
customers
technological
environment
sociocultural
environment
legal-political
environment
internal
environment
economic
environment
B
suppliers
（手续）
accounting procedures
technology
government
demog
raphic
（人口统计学的）
characteristic
s
A
government
B
A dynamic
environment has more uncertainty than a stable
environment.
The
stability
（稳定性）
of the
environment does not determine the structure of
the firm.
None of the above.
C
mechanistic
（机械的）
intuitive
inorganic
（直觉的）
rigid
（死板的）
A
FILL IN THE BLANKS
1. The external
organizational environment
includes all
elements
（元素）
existing outside
the boundary
（分界线）
of the
organisation that
have the
potential
（可能性）
to affect the
organisation.
2. The
general environment
is the
outer layer that is widely dispersed and affects
organisations indirectly.
3.
The
internal
environment
includes the sectors that conduct day-to-day
transactions
（交易）
within the
organisation.
4. The
labor market
represents
people in the environment who can be hired to work
for the organisation.
SHORT
ANSWER
1. Briefly describe
the task environment and its four primary
sectors.
5
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12
task
environment includes those sectors that have a
direct working relationship with the include
customers,competitor,supplier,and the
labor ers are the people and organizations in the
environment who acquire goods
and
services from the itor is other organizations in
the same industry or type of business that provide
goods or
services to the same set of
ers are people and organizations who provide the
raw materials the organization uses to
produce its market is the people
available for hire by the organization.
（任务环境包括和团体有正确的工作关系。这些包括消费者、竞争者、供应商和劳动力市场。消费者是指那些从
企业购买产品
或者服务的个人或组织。竞争者是指那些与本企业处于同一个行业、提供与
本企业相同或类似产品的企业。供应商是那些提供
原材料给企业用来生产的个人或组织。
劳动力市场是指能够为企业所雇佣的所有人的集合。）
2.
Briefly describe and discuss the various levels of
culture
e is the set of
key values,beliefs, understandings,and
norms that members of an organization e can be
analyzed at the
surface level and
deeper
e level includes artifacts,such
as dress, office layout ,symbols,slogans, level
has
two first one is expressed
values,such as
deep beliefs ,such as
（文化是指由一个组织内部所有成员共同认可的价值观、信仰、共识及生活准则。文化被分解
为浅层次和深层次。浅层次包括
人工制品，例如裙子、办公布局、符号、标语、仪式。深
层次有两方面。一种是明确的价值，如“
The Penney
Idea
”、
“
The HP
Way
”。另一种是潜
在的假设和深深的信仰，例如“这儿的人们把别人视作家庭成员关怀”。）
CHAPTER 4
Ethics
and Social Responsibility
TRUE/FALSE
1
、
Found between
the domains
（
领域）
of
law and free choice,
ethics
（
道德规范）
is
the code of moral principles that governs any
individual
or group.
T
2
、
Most ethical
dilemmas
（困境）
involve a
conflict between the needs of the part and the
whole.
T
3. The four
approaches that guide ethical decision making are
utilitarian
（功力的）
,
individualism, moral-rights and
objective
dualism
（双
重论）
.
F
应该是
justice
approach
公正原则
4.
Free choice lies between the domains of codified
law and ethics.
F
5. Most of the
laws guiding human resource management are based
on the individualism approach.
F
6.
Culture is the only aspect of an organisation that
influences ethics.
F
7. All
stockholders of an organisation are its
stakeholders, but not all stakeholders are its
stockholders.
T
CHOICE
1
、
Which of these
refers to the code of moral principles and values
that govern behaviour with respect to what is
right and wrong?
A.
B.
C.
D.
E.
2. Around ____ per cent of
adults reach the level three stage of moral
development.
A.
B.
C.
D.
E.
30
40
50
80
social responsibility
free domain
ethics
codified
law
（编纂法典）
discre
tionary
（任意的）
responsibility
C
20
E
6
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