-
第一部分
?
Efficiency
效率
P8
–
“Doing things
right”
–
Getting the most output for the least
inputs
?
Effectiveness
效果
–
“Doing the
right things”
–
Attaining organizational goals
The Manager:
P44
Omnipotent
or Symbolic?
?
Omnipotent View of
Management
管理万能论
-
the view that managers are directly
responsible for an
organization’s
success or failure.
认为经理直接负责组织的
成功或失败
?
Symbolic view
of Management
管理象征论
-
the view
that much of an organization’s success
or failure is due
to external forces
outside managers’ control.
认
为一个
组织的成功或失败大部分是由管理者控制之外的外部力量所造
成的观点
?
What’s Your
Global Perspective
?
全球观
（全球视角）
P71
?
Parochialism
狭
隘
主
义
-
viewing
the
world
solely
through your own
perspectives, leading to an inability to
recognize differences between people.
?
Ethnocentric
Attitude
民族中心论
-
the parochialistic
belief
that the best work approaches and practices are
those of the home
country.
本国取向
?
Polycentric
Attitude
多
国
论
-
the
view
that
the
managers
in
the
host
country
know
the
best
work
approaches and
practices for running their
business.
东道
国取向
?
Geocentric
Attitude
全球中心论
–
a world-
oriented view
that focuses on using the
best approaches and people
from around
the globe.
全球取向
?
Multinational
Corporation
(MNC)
跨国公司
-
a
broad
term
that
refers
to
any
and
all
types
of
international
companies
that
maintain
operations
in
multiple
countries.
任一或所有类型的在多国维持经营的国际性公司。
?
The
Decision Making
Process
决策制定过程
P179
?
Identifying a
problem
识别决策问题
?
Identifying
decision criteria
确认决策标准
?
Allocating
weights to the
criteria
为决策标准分配权重
?
Developing
alternatives
开发备选方案
?
Analyzing
alternatives
分析备选方案
?
Selecting an
alternative
确定实施方案
?
Implementing
the alternatives
实施方案
?
Evaluating
decision effectiveness
评估决策结果
Problem
问题
-
an
obstacle(
障碍
) that
makes
it
difficult to
achieve a desired goal or purpose.
?
Why
Do Managers Plan?
为什么管理者要制定计划
?
Purposes of
Planning
计划的目的
–
Provides
direction
给出方向
–
Reduces
uncertainty
降低不确定性
–
Minimizes waste
and redundancy
减少重复和浪费
–
Sets the
standards for
controlling
便于控制
Mission:
使命
P227
a
statement of the purpose of an organization
对组织目的的
声明
?
范围
?
Organizational
Design
-
a
process
involving
The scope of its
products and
services
其产品和服务的
decisions
about six key
elements:
组织结构设计的六大基本要素
P265
?
?
?
?
?
?
?
What Is Communication?P405
?
Communication
沟通
-
the
transfer
and
understanding
of
meaning.
意义的传递和理解
?
Transfer means
the message was received in a
form that
can be interpreted by the receiver.
?
Understanding
the
message
is
not
the
same
as the receiver agreeing with the
message.
?
Interpersonal Communication
人
际沟通
-communication
between
two or more people.
主要指存在于两人或多人之间
的沟通；
?
Organizational
Communication
组织沟通
-
all the
patterns, networks,
and systems ofcommunications
within an
organization.
主要指组织中沟通的各种方式、网络
Work specialization
工作专门化
Departmentalization
部门化
< br>
Chain of
command
指挥链
Span
of control
管理跨度
Centralization and
decentralization
集权与分权
Formalization
正规化
和系统。
?
What Is
Motivation?
什么是动机
P430
?
Motivation
动机
-
the process by which a person’s
efforts are energized, directed, and
sustained toward
attaining a goal.
个体为实现目标而付出努力的强度、方向和
坚持性
?
Maslow’s
Hierarchy of Needs
Theory
马斯洛的需要层次
理论
:
?
Hierarchy
of
needs
theory
需要层次理论
-
Maslow’s
theory
that
human
needs
—
physiological
生理
需要
,
safety
安全需要
,
social
社交需要
,
esteem
尊重需要
,
and
self-
actualization
自我实现需要—
form a
sort of hierarchy
。
?
五种需要可以分为低级和高级两个部分。
?
每个人都有五种层次的需要，这是
一个由低到高的、循序
渐进的、循环往复的过程。
?
每个需要层次必须得到实质的满足
后才会激活下一个目标，
更高一级的需要才会成为主导需要。
?
每个个体在同一时间上只可能有一个层次上的主导需要。
?
低级需要通过外部得到满足，
高级需要通过内部得到满足。
第二部分
精准掌握
Management
skills
管理技能
P13
?
Technical
skills
技术技能
–
Knowledge and
proficiency in a specific field
?
Human
skills
人际技能
–
The ability to
work well with other people
?
Conceptual
skills
概念技能
–
The ability to
think and conceptualize about
abstract
and complex situations concerning the
organization
?
Stakeholders
利益相关者
P50 -
any
constituencies in the
organization’s
environment that are affected by an
organization’s decisions and
actions.
?
Organizational
Culture
组织文化
P52 -
The shared values,
principles, traditions, and ways of
doing things that
influence the way
organizational members act.
组织成员
共有的影响其行动的价值观、行为准则、传统习俗和做事的方
< br>式
?
Strong
Cultures
强文化
-
Organizational cultures in