中英文客户退货处理程序

Procedure

程序

TITLE: Customer Returned Product Handling

标题：客户退货处理

Revision History

更改记录

Issue

版本

Page#

页码

Rev

版次

Issue

版本：

0

DOC No.

文件编号：

FQP-CFR02

Pages:

1 of 1

CHANGE

更改内容

WRITTEN BY

编写

DATE

日期

?

Review and Approval

審查和批准

Review

Signature / Date

Review

Signature / Date

[ x ]

QS Officer:___ ____________________

[ ]

Facility Engineering Mgr:

[ x ]

QC Sup:__________________________

[ x ]

QE Sup: _________________________

[ x ]

QA Mgr&MR:______________________

Program

APP

Signature / Date

N/A

________________________________

N/A

[ ]

ME Mgr:__________________________

[ x ]

1

st

process Mgr:____________________

[ x ]

Director: ________________________

[ x ]

2

nd

Process Mgr:___________________

N/A

[ ]

Store Mgr:________________________

[ x ]

PPC Mgr: ________________________

Plant. Manager:

[ x ]

__________________

[ ]

Purchasing Mgr:____________________

[ ]

Tooling Repair & Maintenance Sup:

N/A

N/A

[ ]

PMC Sup:________________________

N/A

________________________________

N/A

N/A

[ ]

Shipping Sup:_____________________

[ ]

HR Mgr: ________________________

N/A

N/A

[ ]

Facility Mgr: _____________________

[ ]

ADM Mgr:________________________

Checked by DCC

/ Date:

文控审核

/

日期：

Effective date: Expiry date:

文件生效日期：

________ ________________

文件失效日期：

< br>_______________________

Confidential & Proprietary Information of ZJKC

QF-QC-026/01

Procedure

程序

TITLE: Customer Returned Product Handling

标题：客户退货处理

Issue

版本：

1

DOC No.

REV

文件编号：

FQP-CFR02

版次：

A

Pages:

2 of 2

1.0

目的

Purpose:

对客户退货有 效控制，并正确处理，为改善措施提供分析资源，用以指导生产。

To provide a system,

handle customer returned products including the authorization, transfer and replacement, and find the root

cause, to support thorough improvement action then get smooth process.

2.0

< br>范围

Scope

：

客户退货

Customer returned goods

3.0

定义

Definition

3.1

3.2

RMA: RMA is short for Return Material Authorization.

客户退货批准书

批退：指客户

IQC

检验不合格后，需整批一次退货量。

R eturned batch size: Means the quantity of

once returned products from a customer IQC inspection non-conformity.

3.3

3.4

3.5

3.6

3.7

3.8

3.9

PM

：

Program Manager

项目经理

PA

：

Program Assistant

项目助理

QE

：

Quality Engineer

品质工程师

FQC

：

Final Quality Control

终检

QD

：

Quality Department

品管部

ME

：

Manufacturing Engineer

制程工程师

ISF: Inventory Scrap Form. The form no is QF-PM-016.

报废单，表格编号为：

QF- PM-016

3.10

RMA Area

：

Customer Return Area which is designated to place all customer returned products.

客户退

货区，专门用于存放客户退货。

4.0

职责

Responsibility: Responsible dept

：

4.1

PM/PA

< br>：负责核准客户退货，退货品的处置方法，和补货

/

扣款 事宜。

is responsible to approve

RMA

，

the disposition of customer returned products and replacement/debit notice.

4.2

5.0

程序

Procedure

5.1

客户退货处理流程图

Customer Returns Handling Flowchart

。

See below Page

Confidential & Proprietary Information of ZJKC.

品质部：负责核 实客户退货并建议退货品的处置方式。

Quality Department is responsible for

verifying customer returned products, proposing disposition

QF-QC-027/01

Procedure

程序

TITLE: Customer Returned Product Handling

标题：客户退货处理

Issue

版本：

1

DOC No.

REV

文件编号：

FQP-CFR02

版次：

A

Pages:

3 of 3

客

户

退

货

处

理

流

程

图

客户发放

<

品质异常报告书

>

或

<

不良退货

联络单

>