最新餐饮服务英语对话

精品文档

餐饮服务

:

为了方便掌握学习情境内容，我们通过五个情境来学习

Model 1:

Table Reservation

用餐预订服务

Model 2:

Receiving the Guest in the Restaurant

接待客人用餐

Model 3:

Taking orders

点菜

Model 4

Serving Dishes

上菜

Model 5

Pay the bill

付账

Model 1:Table Reservation

用餐预订服务

技能要点

*1

.

When

the

guests

ask

you

to

reserve

（为什么而保留）

for

him

,

you

must

pay

more

attention

(

注意要做某事

) to ask him to the table or private room.

当客人要求你为他订餐时，要注意询 问他是要订餐台还是要包间。

*2.

Ask the guest about the information of the table reservation:

从客人那里获得下列用餐信息：

The number of the person

就餐人数

Table in the lobby or a private room

大堂的餐台还是包间

The demands for the table or the private room

对餐台还是包间的要求

,

如靠窗吸烟等需求

The time of arrival

宾客到达的时间

Under whose name the reservation is made and contact telephone number or the room number.

订餐者姓名联系电话号码或房号。

*3.

Confirm.

确认。

*4.

Express your expectation to the guests.

表达对客人的期盼。

精品文档

精品文档

餐厅常用口语

*1.

查看座位

Just a moment, please.

I’

ll check the availability for you.

请稍等，我来为您查查是否有空位。

*2.

座位已满

I’

m afraid we

’

re fully booked for that time.

恐怕那个时间餐位已经订满了。

*3.

变更时间

Is it possible for you to change the time?

您是否可以换个时间呢？

*4.

座位选择

Would you like a table in the lobby or in a private room?

您是喜欢大厅的餐台还是包间呢？

*6.

桌位要求

And can I booking a table by the window?

您可以为我留一张靠窗的桌位吗？

*7.

询问要求

Any special requirement?

有什么特别要求吗？

*8.

预订已满

I’

m afraid that table is reserved for 8 p.m.

恐怕那张桌已经被预订了。

⑴

Table Reservation

餐桌预订

场景：

Mr. Smith wants to have the dinner with his friends tonight. So he called the IAP to order.

斯密斯先生将在今晚 与他的朋友用餐所以他致电给

IAP

做预定。

< br>

C=Caller

打电话询问的客人

W=Waiter

服务生

C: Hello. Is this IAP?

你好，请问是陶樂咖啡厅吗？

W: Yes. May I help you?

是的，需要我效劳吗？

C: Yes,

I’

d like to reserve a table for tonight, please.

我想预定今晚的座位。

W: Certainly. Sir. How many people, Please?

好的，请问共有几位？

精品文档

精品文档

C: Six.

六位。

W: At what time can we

expect(

期待

) you?

请问几点光临？

C: Oh, at 7:00 tonight.

噢，今晚七点。

W: Would you like a table in the main restaurant or in a private room, sir?

先生，请问您想订大厅还是包房呢？

C: The main restaurant will be fine.

大厅的席位就可以了。

W: Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please?

好的，今晚七点钟，六个人的餐桌。可以告诉我您的 姓名和电话吗？

C: Sure. It

’

s John Smith and my number is 68888888.

当然可以。我叫约翰

.

史密斯，电话号码是

68888888.

W: Thank you very much, Mr. Smith. Let me repeat your reservation: you book a table for six at 7

o

’

clock tonight and your phone number is I right?

非常感谢您，史密斯先生。请让我重复您的预定：

您在今晚七点预定了六人桌， 您的电话号

码是

68888888.

是 对的吗？

C:Yes, it is

是这样的。

W: My name is Ivy and we look forward to seeing you.

我叫

Ivy

，非常期待您的光临。

C: See you tonight. Goodbye.

晚上见。

W: Goodbye.

再见。

1.1

⑵

A

Private Room Reservation

包厢预订

-

中餐厅

实用对话（

P

ractical Dialogues

）

Mr. Smith will have the dinner with his customers. He called the PP to reserve the private room.

斯密斯先生将和他的客户用晚餐，他致电给乐宫预定一个包厢。

C=Customers

顾客

W=Waiter

服务生

W: Hello! PP. this is Miss. Sue speaking .Can I help you?

您好，乐宫。

我是

< br>Sue

，有什么可以帮到您？

C: May I have a private room for this afternoon?

我想订个包房。

W: Yes. I

’ll arrange that for you

. Can I have your name, please?

精品文档

精品文档

可以，我给您安排。请问您的名字是？

C: John Smith.

约翰

史密斯。

W: Mr. Smith, how many guests?

史密斯先生，有多少客人？

C: Five.

五位。

W: And then, when are you coming?

什么时候来就餐呢？

C: At 7 o

’

clock this afternoon. Is it OK?

今天下午

7

点，行吧？

W: OK. Do you have any special requirements? I mean for vegetarians or something else.

可以，您有任何特殊的要求吗？比如是素食者或其他 什么特殊的？

C: Oh, I see.

I’

d like it. My guests are all

vegetarians

（素食者）

.

喔，可以，我喜欢。我朋友都吃素食。

实用词汇和术语

face-to face reservation

Sichuan Cuisine

面对面预订

Telephone Reservation

电话预订

广东菜，简称

粤菜

Food and Beverage Director

Banquet Manager

Western Restaurant Manager

host

waiter

餐饮部总监

宴会部经理

西餐厅经理

餐厅男咨客

男侍应生

Chinese Restaurant Manager

Restaurant Supervisor

Asst. Western Restaurant Manager

hostess

waitress

中餐厅经理

餐厅主管

西餐厅副经理

餐厅女咨客

女侍应生

四川菜，

简称川菜

Cantonese Cuisine

Model 2:Receiving the Guest in the Restaurant

接待客人用餐

技能要点

*1.

Ask the guests if they have a reservation or not. If

“

yes

”

, lead them to the booked table. If

“

no

”

,

ask them the number of people, and escort them to choose a table for them.

问清有否预留座位。如果有，领位到预订的餐台；如果没有， 询问有几位，然后引领为人挑

选合适的餐台

.

*2. When the guests are going to seat, arrange them take their seats as soon as possible. Arrange

the tea or some drinks

immediately

(

立即

).

入座时，安排客人尽快就座，并及时安排茶水或是饮料。

*3. After the guests are seated, give them the menu.

在客人坐定后，才上菜单。

精品文档

精品文档

常用句子口语

*1.

问侯客人

Good evening, sir. Welcome to our restaurant.

先生，晚上好，欢迎光临本餐厅。

*2.

祝福用语

Have a good evening.

祝您有个愉快的夜晚。

*3.

等待用语

Now would you please take a seat and wait over there?

您先在那边坐下来等好吗？

*4.

指导宾客

We have a window table reserved for you.

我们为您保留了一张窗边的桌子。

*5.

建议换桌

What about the one which is close the window?

有一张靠窗的桌子您觉得合适吗？

*6.

安排宾客

We will arrange the seat you very soon.

我们将尽快安排您入座。

*7.

儿童服务

Would you like a high chair for your child?

要不要给您的孩子拿一张高椅呢？

1.2

⑴

Receiving the Guest with a Reservation

接待有预订的客人

Betty

has

reserved

the

table.

Now

she

and

her

friend

went

to

the

restaurant.

The

host

received

the m.

贝蒂已经预定了座位，现在她和她的朋友来到了餐厅，咨客迎接了她们。

W=Waiter

C= Betty

W: Good evening. How are you today?

晚上好。您今天好吗？

C: it

’

s ok, thank you.

很好，谢谢你！

W: Do you have a reservation?

请问您有预定座位吗？

C: Yes, we do. A reservation for two under Smith.

有，

我们订了两位。

是以史密斯的名字订的。

W: Just a moment, please

…

Here it is 7:00 p.m. Betty Smith, two,

non- smoking

（非吸烟区）

.

请稍 等一下。

----

有的，在这儿，晚上

7:00

，贝蒂

-

史密斯，两个人，不 抽烟。

C

: That’s

us.

是我们，没错。

W: Right this way, please.

这边请。

1.2

⑵

Receiving the Guest without a Reservation

接待没有预订的客人

Mr. White and his wife went to the restaurant to have the dinner. But they have no reservation. The

waiter receiving them and escort them to choose the table that fits them.

怀特夫妇来到餐厅用餐

精品文档

精品文档

可是她们没有用餐，服务员 接待了她们并且帮助他们选择了合适的座位。

W=Waiter

B=Bake

W: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation?

晚上好，先生、夫人。欢迎到我们酒店。有预定吗？

B: I’m afraid I haven’t. Do you have a table for two?

没有。

有双人桌吗

?

W: I’m sorry to say that we

don

’

t have any vacant seat at this moment. Would you please wait in

the lounge for about five minutes? I’ll

seat you if the table is ready.

对不起，

目前我们没有空的。

请在休息室等大约

5

分钟好吗？桌子准备好了 我就安排你们。

B: It sounds nice. Nancy, let’s go to the lounge then.

好吧，南希，我们去休息室。

(Five minutes later)

（

5

分钟后）

W: I am sorry to have kept you waiting, sir and madam. Now we have a table for you. This way,

please.

对不起，

让你们久等了，

先生、

夫人。

现在为你 们准备了一张桌子，

请这边走好吗？

（客人入座后）

W: What kind of drink would you like tonight?

今晚您想喝点什么？

B: Green tea, please.

请拿杯绿茶吧！

W: I’ll bring them to you right away.

我一会就拿来。

Model 3:Taking orders

点菜

技能要点

*1. The order of the western dishes begins from the host or

hostess generally.

If the host wants

the guests order by themselves, begins from the first guest (by the right to the host or hostess).

Usually, men order for the women. The ladies don

’

t order.

西餐点餐 的顺序一般从主人或者女主人开始。

如主人示意请宾客分别点菜，

则从主宾

（主宾

一般坐在男主人或女主人的右边）开始。一般 男生为女士点菜，女士不直接接受点菜。

*2. Pay more attention to asking the guest about his demands in detail of the order when you take

the order. So the chef can cook by his

demand

.(

需求

)

在接受点菜时，必须问清客人的需求，以便厨师按客人的口味进行烹饪。< /p>

*3. After ordered the food or beverage, the waiter should read the meal the guest ordered one by

one.

当客 人点完食物或饮料后，点菜员要一道一道地报点他们点的菜。

精品文档