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接待英语
一、信用卡相关英语
1
．您的信用卡是被
ATM
机吞了吗？
Is your credit card swallowed by ATM?
2
．如果
30
秒之内不将卡取走，您的卡将会被
ATM
机收回。
Your credit card will be
swallowed by ATM if you don’t retrieve it in 30
seconds.
3
．请您不要着急，出现这种情况我们可以帮助您联系
ATM
机的所属银行。
Don’t worry, we could
contact
the bank of the ATM for you.
4
．取卡
需要您本人带着护照去银行办理。
To get you card back, you have to go to
the bank with you passport.
5
．您可以联系信用卡的发卡银行询
问情况。
You could contact the issuing bank for
information.
6<
/p>
．每天下午银行都会来人对
ATM
机进行
维护，并补充现金。
The ATM is maintained by the staff of
the bank every afternoon, and they will put money
in it.
7
．您从
ATM
机中取出的本地货币是按当日汇率兑现的
。
The local currency you withdraw from
ATM is cashed in at the exchange rate of the day
you withdraw
it.
8
．我们将从您的信用卡中要出
2000
元的授权作为押金。
Please give us
the authorization of 2000 Yuan from your credit
card as the deposit.
9
．请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。<
/p>
Please believe in the good reputation
of our hotel. We will return the authorization to
you later.
10
．实在是对不起，我们为您办理退款手续，退款将会回到您的信用卡帐户中。
Sorry. We
will help you to finish the refundment procedure.
The money will be refunded to your credit
account.
11
．由于银行间的通讯问题，余款可能会在几天后返回到您的帐户中。
Due
to the communication problem between banks, the
left amount will be refunded to your account
in a couple of days.
12
．您可以用信用卡直接从
ATM
机中提取现金。
You could
withdraw cash from ATM with your credit card.
13
．酒
店有规定信用卡或借记卡退帐不能退还现金。
The rule of the hotel says
that credit card or debit card payment cannot be
rufunded in cash.
二、现金兑换
1
．对不起，这张纸币有破损（污迹
）
，我们无法为您兑换。这是酒店的规定，希望您能理解并配合我
们的工作。
I’m sorry, this bank note is
damaged(smeared), so we couldn’t help you to
exchange it. This is the
rule of our
hotel. Thank you for your understanding.
2
．我们
能保证从酒店兑换出的现金全部是真的，因为每张纸币在给客人前我们都会用验钞机检查。
We guarantee
that the cash changed by our hotel is genuine. We
have closely examined it before we
change it to the customer.
3
．您应该当时检验核对现金的数量
与真伪，因为现金一旦离开前台我们将不再担负任何责任。
The genuineness and amount
of the cash should be checked as soon as you get
it. I’m afraid we
bear no
responsibilities for that after you leave the
Front Desk.
4
．对不起，酒店不能为您兑现旅行支票，您可以去银行办理。
Sorry,
traveler’s check are not allowed to be cashed in
our hotel. You could have this service in the
bank.
5
．对不起，验钞机检查出您这张纸币可能是假的，我们不能为您兑现。
I’m
sorry, we really want to help you
exchange
your
money
，
but the machine says
this paper money
is fake. We can’t help
you to change it.
< br>6
．我们只能兑换外汇牌上的这些外币，其它外币您可以去银行兑换。
We can
only change the foreign currencies listed on the
foreign currency board. If you have other
currencies to change, please go to the
bank.
7
< br>．对不起，外币兑换服务只提供给住店客人。
I’m sorry, the exchange
service is only provided to the customer living in
our hotel.
8
．对不起，工作人员正在进行外币结算，请您稍等一会儿。
I’m sorry, the
staff is clearing the currency, please wait a
moment.
二、
三、结帐问题
1
．
请原谅
，
我想知道如果您觉得账单不对，
为什么当时没有提出疑问？为
什么您还会在账单上签名确
认？
I’m sorry, but could you
let me know why you didn’t tell us and sign the
bill if you think it is wrong at
that
time?
2
< br>．对不起，是我们的工作出现了失误，这项收费我们会为您取消。
Sorry, it is
our mistake. We will deduct this charge.
3
．对不
起，按酒店规定没有押金单我们不能退您余款，但如果您真的把押金单丢了，我们需要您提供
一份收条证明您本人已将余款取回。
Sorry, according to the
rule of our hotel without the receipt of deposit
we can not refund your balance,
but if
you really lost the receipt of deposit, we need
you provide a receipt to prove that you have got
the balance back.
4
．我们的账单格式是在电脑中设定
好的，您要的那种我们提供不了。
The form of our bill is set up by the
computer, we couldn’t provide you the bill of that
form.
四、礼宾
1
．为了保证客人安全，食品、药品我们是不能为您保存。
We
can’t help you to preserve food or medicine for
the sake of the hea
lth of our customer.
2
．酒店
规定在房间内不能使用客人自带的电器，我们在您住店期间可以为您保存。
The rule of the
hotel stipulates that customers can’t use the
electric appliances of their own in the
room. We can help you to keep it in
your stay.
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