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TS16949
内部质量体系审核
Internal Quality System Audit
文件更改历史记录
Amendment History
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改
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期
更
改
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p>
要
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改
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准
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Revision
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Approved by
Prepared by
编制
Reviewed by
审核
Approved by
批准
.
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TS16949
内部质量体系审核
Internal Quality System Audit
1.0
目的
Purpose:
本程序规定了开展内部质量审核的策划,准备,实施,审核,报告,
跟踪验证各阶段的
控制要求和方法,
以确定本公司的质量管理体
系是否符合标准要求并得到有效地实施和
保持。
This
procedure give the methods and control
requirements of internal
quality audit
planning, preparing, implementing, auditing,
reporting and
following-up,
to
ensure
that
the
quality
management
system
is
in
compliance
with
requirements and is
implemented and maintained effectively.
2.0
范围
Scope
:
适用于本公司内部质量
管理体系审核及质量体系涉及的所有部门或个人。
FP
internal
audit and all
departments and persons related to quality
management system
3.0
定义
Definitions: N/A
3.1
3.2
IQAR:
内部质量审核报告
Internal Quality
Audit Report
NC:
不符项(不符合
ISO
要求的项目)<
/p>
Non-conformance (item against ISO
requirement.)
a)
Major
严重不符合项
:
there are systematic problem, territorial problem,
and the findings will cause the major
result during the system run;
体
< br>系运行出现系统性失效,体系运行出现区域性失效,出现影响产品或体系运行
的严
重后果的不合格现象
.
b)
Minor
一般不合格项
:
< br> aim at the systematic requirements, the finding is
separate, occasional and
isolated minor problem;
对不满足质量体系过程
或体系文件的要求而言,是个别的、偶然的、孤立的性质轻微的问题
.
3.3
OBS
观察项
:
未构成不合格,
但有变成不合格的趋势,
或是证据暂时不足
。
There
is
the
trend to become findings, or there is no evidence
can show it is not
consist with
requirements.
.
.
.
3.4
4.0
QMS:
质量管理系统
Quality Management
System.
职责
Responsibility:
4.1
质量管理者代表负责审核“年
度内审计划”及“内审实施计划”。
The management
representative should review “annual
internal quality audit plan”, and
“Internal audit implementing
plan”.
4.2
ISO
系统工程师负责制定“年度内审计划”和“内审实施计划”,组织内部
审核,汇
总审核资料并归档,不符合项的跟踪验证,及向管理评审提交年度内审报告
p>
. ISO
system
engineer
should
make
“annual
internal
quality
plan”
and
“internal
audit implementing
plan”, and summary audit data, ensure it can
carried
out, follow
up
and
verify
the
nonconforming
items
of
the
quality
management
system, and
submit the annual internal audit report to
management review.
4.3
公司内部审核员参加内部质量审核、内审总结,负责纠正和预防措施的跟踪。FP’s
internal auditors perform internal
audit and make audit conclusion, and
follow up the corrective and preventive
actions.
4.4
被审核单
位安排陪同人员配合审查小组完成本部的审核工作
,
不符合项报
告的确认
,
相关纠正和预防措施的实施。
The
audited
departments
shall
arrange
persons
to
accompany
audit
team
to
accomplish
the
audit
task
,
confirm
nonconformance
reports,
carry out the related corrective and preventive
actions.
5.0
程序
Procedure
:
5.1
年度审核计划制定
Prepare the annual
internal audit plan:
5.1.1
<
/p>
ISO
系统工程师负责进行年度审核方案的策划,根据上年度各部
门质量体系运
行情况,
结合本年度质量工作安排策划后确定本年
度审核的范围、
频次、
时间、
方法并形
成“年度内审计划”(一年至少进行一次),报管理者代表审核,厂
长批准。若遇机构变
化,顾客投诉或重大不合格等特殊情况时,由
ISO
系统工
p>
程师提出书面申请并经管理者代表批准后可对年度计划进行修改,可以增加审
核次数,报管理者代表审核,厂长批准。审核方式一般采用集中审核,需要时
也
可采用部门滚动审核。
ISO system engineer shall
plan the internal
quality audits for
the year. The scope, frequency, schedule and
method
of the annual audit shall be
decided according to operation status of
.
.
.
quality system in each department last
year, as well as the audit plan
of this
year. And this “Annual Internal Audit Plan” (at
least once
per
year)
shall
be
reviewed
by
the
Management
Representative
and
approved by Plant Manager. Once there
is special things as change in
organization,
customer
complain
or
serious
non-conformance,
ISO
system
engineer
shall
put
forward
written
application
and
verify
the
plan
after
it is
approved by the Management Representative or Plant
Manager.
5.1.2
“年
度审核计划”必须覆盖公司质量管理体系所涉及的各个部门及所有的品质
系统要素,当发
生内部
/
外部不合格或客户抱怨时,计划的审核频次应增加。<
/p>
The
“Annual
Internal
Audit
Plan”
shall
cover
all
departments
included
in quality
management system and all quality system elements.
When
internal/external
conformances
or
customer
complains
occur,
the
planned
audit frequency
should be increased.
5.2
成立审核小组:
Establish the
internal audit team
5.2.1
p>
由
管理者代表担任审核组长,
并成立审核小
组。
由审核组长分配审核小组成员任
务,
在分配审核任务时应注意:
审核人员不能审核他们直接负责的部门和区域。
Management
Representative
acts
as
the
audit
team
leader
and
establishes
the audit team and assigns the audited
area to each auditor. Auditors
shall
not audit their own work.
5.2.2
内部质量管理体系审核员
应经过内部或外部的权威机构培训,
考核合格并持有相
应的资格
证书方可具备内审员资格。
All
internal
auditors must
be trained
by
our company or external qualified training
organization and pass
their test and
gets the certification of auditor.
5.3
内审准备
Preparation
5.3.1
内部审核实施日程计划的制定:
ISO
系统工程师应在每次审核前制定本次
审核实施日程安排计划交管理代表审核,厂长批准
,此计划必须覆盖
TS16949:
2000
&
ISO13485
的所有要素及产品安全性的要求。
Prepare
each
internal
audit
schedule:
ISO
system
engineer
should
make
each
internal quality audit schedule and
detailed arrange, and it must
.
.
.
be
covered
all
elements
and
requirements
of
TS16949:
2000
&
ISO13485
and
Products
Safety. The
internal
audit
schedule
shall
be
reviewed
by the Management
Representative and approved by Plant Manager
5.3.2
审核组应提前至少一周将
内部审核实施日程计划发给受审部门。受审部门
按日程计划做好接待人员的资料
/
证据的贮备工作。
The audit
agenda
should be forwarded to the
department that to be audited at least
one week before, so that the department
prepare the file/evidence
for audit
according to the plan.
5.3.3
同时提早通知审核员以免与其它活动发生冲突。要求:
At
the
same time,
the
auditors
should
be
informed
in
advance
to
ensure
no
conflict
with
their
schedule
as
well
as
the
audited
area.
Following
are
required to do:
5.3.3.1
复查审核区域以前的
审核记录
,
以前发生的所有不符合项的相应纠
< br>正措施是否完成和验证
OK
;
R
e-check the former audit records
of the
area to ensure the corrective actions to former
nonconforming items
have
been accomplished and assessed OK.
5.3.3.2
调阅
《质量手册》
、
程序文件的有关章节;
Reading
the
related
chapters
and sections of
5.3.3.3
审核员准备审核检查表
,
此审核检查表必须覆盖计划中规定要素。
Auditors
shall
prepare
an
audit
check
list
according
to
the
agenda,
and the check list
should cover all elements in the agenda.
5.4
实施审核
Carrying out audit
5.4.1
见面会
the Open meeting:
由审核小组成员与被审核部门的负责人共同召开
,
双
方将澄清审核的要求
,
明确审核中易发生的问题
,
一般只需
10~20
分钟。
Audit
team hold the open
meeting with the head of audited dept to clarify
the
audit
requirements
and
ascertain
the
problems
that
may
be
happen
in
audit.
The meeting lasts for
about 10-20 minutes normally.
5.4.2
现场审核
:
审核员按审核检查表进行
审核,由审核组长控制审核全过程。审核
员通过与受审部门人员面谈、查阅文件、检查记
录、现场观察、进行抽样检查
.
.
.
等方法。审核员应该将审核依据的文件记录于审核检查表中。
On-site
audit:
The audit
shall be carried out according to the checklist,
through
talking
with
relevant
person,
scanning
documents,
checking
records,
spot
or
sample
check,
etc.
Audit
team
leader
should
control
the
whole
audit.
Auditor shall identify the document
name and number for process they
audited in checklist.
5.4.3
若发现不合格时,审核员
应当场取得受审核部门责任人对不合格事实的确认,
若有异议可由审核组长或其提请管理
者代表仲裁。
Person
who
is
in
charge
of
the
audited
department
shall
confirm
the
NC
at
spot
if
such
NC
is
found,
and any objection can
be put forward to the audit team leader or the
Management Representative to mediate.
5.4.4
审核员分析观察结果,<
/p>
确定不符合项,
由审核员填写
《不符合项
报告》
QF-QA-004
,
交被审核
部门负责人确认。
《不符合项报告》
QF-QA-004
由审核组长批准,
在审核中或审核结束后发
给被审核部门。
After
analyzing check
results
and
ascertaining
the
nonconforming
items,
auditors
fill
the
后
and
Corrective Action Report>QF-QA-004 will be filled
by auditors and
acknowledged by the
audited dept. The report is to be approved by team
leader and distribute to the audited
dept during or after audit
5.4.5
召开末次会议,宣布审核结果。
The
Close
meeting
is
held
for
announcing
the
audit results.
5.5
审核结果﹑报告
/Audit results and
reporting
5.5.1
每
次审核活动,
ISO
系统工程师在审核员的协助下编写“内部审
核报告”,在
审核结束的两个星期内完成。
ISO
system
engineer
shall
finish
to
initiating
“
Internal
audit
report
”
with
the
cooperation
of
auditors
within
2
week
after the audit.
5.5.2
要求阐述所审核范围质量
体系运行情况,
并作出总的结论。
Descriptions
about
the
performing
status
of
quality
management
system
that
have
been
audited
and general
conclusion are necessary.
.
.
.
5.5.3
“内部质量体系审核报告
”完成后需交管理代表和厂长审核并需传递给被审核
部门。
Finished
“
Internal audit
report
”
shall be submit to
Management
Representative
and
Plant
Manager
to
review
and
distributed
to
the
audited
dept
.
5.6
纠正和预防措施
Corrective and
preventative actions.
被审核部门负责人应在接到审核员分
发的
《不符合项报告》
QF-QA-004
7
个工作日
内进行原因分析,决
定纠正与预防措施及完成日期和责任人,将填写完毕的《不符
合项报告》
QF-QA-004
送回审核员
/ISO
系统工程师,并及时导入纠正与预防措施。
After
receiving
“Nonconformance
and
Corrective
Action
Report>
(
QF-
QA-004
)
,
the
leader of the audited dept analyzes the causes of
nonconformity and
carries
out
corrective
actions
as
well
as
determines
the
due
date
of
rectify
and
fill
up
and
Corrective
Action
Report>
QF-QA-004
and
sent
it to the auditor/ISO
system engineer within 7 days.
5.5
跟踪及验证
Following up and
verification:
ISO
系统工程师跟踪内审不符
合项的纠正和预防措施的实施状况,并验证有效性后记
录于《不符合项报告》中的“复查
情况”栏。若措施无效,
ISO
系统工程师应再次发
出《不符合项报告》并将验证结果上报管理者代表。若下次验证时仍未解决,应提交
质量管理代表处理。
ISO system engineer shall
follow up and verify the
effectiveness
of the corrective and preventative actions and
record the
verification results in
QF-QA-004. In the event the corrective
and preventative action is
unsatisfactory, ISO engineer shall re-
issue
Action
Report>
QF-QA-004
and
re-
verify
it.
If
the
issue could
not
be
resolved,
it
will be raised to the Management Representative
for resolution.
5.6
所有内部审核结果应在管理评审会议中提交管理评审
All
internal audit results
shall be
presented to management review during management
review meeting
6.0
相关文件和数据
Relevant document
and data
﹕
6.1
FQW-
IQA01
《年度内审计划》
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