接电话英语

接电话英语

接电话礼节

A

、接别人打来的电话时，如果对方未报姓名，你可以礼貌地问：

假

如对方电话中要找的人是你的家人或室友，

你也应该问这句 话，

先让接电话的人知道是谁打

来的。

B

、假如你接到别人拨错的电话，你 可以说

:

think

you

have

the

wrong

number.

This

is

715-0456.

然后把电话轻轻挂上。不要摔电话！他拨错电话号码很可能是无心的。

< br>

1.

在总机接电话

●

Hello

，

International Hotel

，

Can I help you?

您好

!< /p>

这里是国际饭店。我能为您做些什么

?

●

Good morning

，

Pacific Ltd.

，

May I help you?

早上好

!

这里是太平洋有限公司。我能为您做些什么

?

●

Good evening

，

Xinhua Industries

，

May I help you?

晚上好

!

这里是新华实业公司。我能为您做些什么

?

2.

在办公室或家中接电话

●

Hello

，

Hope Jewett speaking.

您好

!

我是 霍普·朱厄特。

●

Good morning

，

Mrs. Abbot here.

上午好

!

我是艾博特夫人。

< br>

●

Good afternoon

，

After Sales Service.

下午好

!

这里是售 后服务处。

●

Good evening

，

ABC Company,

Accounting Department.

晚上好

!

这里是

ABC

公司会计部。

3.

自报号码

●

Hello

，

9753743.

您好

!

这里是

9753 743

。

●

Good morning

，

6584.

早上好

!

这 里是

6584

。

4.

询问对方是谁

●

Who shall I say is calling?

您是哪位

?

●

Who's calling her?

您是哪位

?

●

May I ask who's calling?

请问，您是哪位

?

●

Can I have your name, please

请问，您是哪位

?

●

Who's calling

，

please?

请问，您是哪位

?

●

Who's speaking, please?

请问，您是哪位

?

5.

叫对方稍候

●

One moment, please. I'll see if he's free.

请等会儿，我去看看他现在是否有空。

●

Just a moment, please. I'll call her.

请稍等会儿。我去叫她。

●

Hold on, please. I'll get him for you.

您等一下，我去找他。

●

Hold the line, please. He'll be with you right away.

请稍候，他马上就来了。

●

Please hold the line. She'll be here in a minute.

请稍候，她马上就来。

●

Please hold on. She's coming now.

您等会儿，她来了。

●

The line's engaged. Will you please hold on?

线路很忙，您可否稍等一下

?

●

She is speaking on the other line. Will you hold?

她正打电话，您稍等一会儿，可以吗

?

6.

告诉对方愿意插转电话或电话已 接通

●

I'll put you through to the President.

我来为您接总裁电话。

●

I'll connect you with the Manager.

我来为您接经理电话。

●

I'll put you through.

我来为您接通。

●

It's ringing for you.

你的电话已接通。

●

You're through. Go ahead.

您的电话已接通了，请讲。

-----------------------------------

受话人不在时电话常用表达

(

一

)

告诉打电话一 方，受话人不在

●

I'm afraid he's away on business at present.

恐怕他现在外出办事去了。

●

I'm sorry she's out right now.

很遗憾，她现在不在。

●

I'm terribly sorry Mike's at work at present.

太遗憾了，迈克现在上班去了。

●

What a pity my wife's just gone out.

太遗憾了，我妻子刚好出去。

●

I'm sorry the President's in London at the moment.

很遗憾，总裁现在在伦敦。

●

Oh, what a pity! Miss Moody's on a business trip

哦，实在遗憾，穆迪小姐出差去了。

●

I'm afraid Mr. Wang's not in the office now.

恐怕王先生现在不在办公室。

●

I'm afraid Ms. Angell is not in.

恐怕安吉尔女士现在不在。

●

I'm terribly sorry he's out of town at present

实在遗憾，他现在出城去了。

(

三

)

告诉打电话一方，受话人何时回来

●

He'll be back tomorrow afternoon.

他明天下午回来。

●

She'll probably be back on September 9.

她可 能于

9

月

9

日 回来。

●

He's expected to be back in an hour.

他一小时后才回来。

●

She should be back before long.

她不久就回来。

●

I think he'll be back on Monday.

我想他星期一会回来。

●

He said he'd be back at 6 o'clock.

他说

6:00

回来。

●

She comes in at 8:00.

她

8:0 0

回来。

(

五

)

问打电话一方，是否需要转告

●

May I take a message?

有什么需要转告的吗

?

●

Can I take a message?

有什么需要转告的吗

?

●

Can I give him a message?

需要转告一下吗

?

●

Would you like to leave a message?

您有什么需要转告的吗

?

●

Can I ask her to call you?

需要我告诉她回您电话吗

?

(

六

)

回答对方带助 转告的提议

●

No, thank you. It's not urgent.

不用了

.

谢谢，没什么急事。

●

No, thanks. I'll call back later.

不，谢谢。我等会儿再打。

●

Yes.

Could

you

ask

him

to

call

me

back?

This

is

Alfred

Dyce

and

my

number

is

202-326-7588.

是的，请您叫他给我回电话。我叫艾尔弗雷德·戴斯，

电话号码是

202-326-7588

。

●

Yes. Could she call me back? This is Peter Ervine. It's

urgent.

是的，请您叫她给我回电话。我是彼德·欧文，有急事。

●

Could you tell him international Hotel called?

可否告诉他国际饭店给他来过电话

?

●

Would you tell her that her order has been shipped?

请转告她，她的订货已经付运。

●

Would you let him know I called? This is Hans.

请转告他我给他来过电话，我是汉斯。

(

七

)

询问打电话一方的姓名和电话号码

●

Of course. Can I have your number and name, please?

行，请问您的姓名和号码

?

●

Yes. Where can he contact you?

可以，他该怎么跟您联系

?

●

Certainly. What number are you calling from?

好的，您的号码是多少

?

(

八

)

答应转告

●

Good. I'll ask him to call you as soon as he's back.

好的，他一回来，我就叫他跟您打电话。

●

Right. I'll let her know when she's in.

好的，她回来时，我告诉她。

●

I'll be glad to give him the message.

我会很乐意转告他的。

●

Fine. I'll ask her to phone you as soon as she comes in.

好，她一来，我就叫他跟您回电话。

--------------------------------------- ------

受话人不空时电话常用表达

(

一

)

告诉打电话一方受话人不空

●

I'm sorry he's busy now.

很遗憾，他现在正忙呢。

●

I'm afraid she is occupied at the moment.

恐怕她现在不空。

●

I'm terribly sorry Mr. Cook's in conference at present.

太遗憾了，库克先生现在在开会。

●

I'm so sorry Ms. Evelyn is with a client right now.

很遗憾，伊夫林女士正陪客户呢。

●

What a pity Bertram Austin's on the line just now.

实在遗憾，伯特伦·奥斯汀现在正打电话呢。

●

Oh, what a pity she's on another line at the moment.

哦，太遗憾了，她现在正打电话呢。

●

I'm sorry my father's tied up

很遗憾，我父亲抽不开身。

●

I'm terribly sorry my son's completely snowed under right now.

实在太遗憾了，我儿子现在一点都不空。

(

三

)

告诉打电话一方受话人何时才空

●

She'll be free at 4:30.

她

4:30

才有空。

●

He'd be finished in ten minutes.

他十分钟后就完了。

●

I think he'll be available at 5 o'clock.

我 想他

5:00

就有空了。

●

He said he'd be free this evening.

他说他今晚有空。

●

She shouldn't be longer than a few minutes.

过一会儿她就空了。

●

I'm afraid he'll be busy all day.

恐怕他全天都不空。

(

四

)

询问对方有什么事< /p>

●

Could you tell me what it's about, please?

请告诉我，您有什么事吗

?

●

What's it about, please?

请问，有什么事

?

●

May I ask what it's about?

请问，是什么事

?

●

Is it urgent?

有什么急事吗

?

(

五

)

告诉对方有什么事

●

It's about our appointment on May.

是我们的五一约会。

●

It's about contract No. 753.

是关于

753

号合同的一些事。

●

It's nothing urgent.

没什么急事。

(

六

)

告诉对方是件秘密事情

●

It's a personal call.

恕不奉告。

●

It's confidential.

是件秘密事。

(

七

)

得知对方有什么事后的反应

●

Can his secretary help you?

可否叫他的秘书接电话

?

●

Oh, I see. In that case, may I put you through to Mr. Green? He's the Vice President.

哦，明白了。那样的话，可否接格林先生，他是副总裁。

●

I'll ask him to call you as soon as he's off the line.

他一打完电话，我就叫他给你回过来。

●

Mr. Lincoln is free now---I'll connect you.

林肯先生现在空了

---