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日常用语（句子）
：
酒店常用英语
Restaurant
酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以
B&B
家庭式酒店
Boutique hotel
精品酒店
Resort
度假村
King-size
特大号床
Queen-size
大号床
Twin beds
双床房
Single bed
单床房
Double room
双人间
Single room
单人
间
Suite
套房
Studio suite
公
寓
套
房
Adjoining room
相
邻
房
Connecting room
连
通
房
Executive Floor
行
政
楼
层
Bellboy
行
李
员
Concierge
礼宾
Receptionist
前台接待
Reception/Front desk
前台
Coach
旅游大巴
Reservation
预订（不是预定）
Doorman
门房
门童
Housekeeping staff
客房清洁人员
Room
service
客房服务，有时特指客房送餐服务
Ground
花园
Tip
小费
Service
charge
服务费
Turn
down
开
夜
床
服
务
（
指
的
是
傍
晚
的<
/p>
时
候
再
次
整
理
房
间
，
使
客
人
晚
上
睡
的
舒
服
）
Executive
room
商
务
房
Shuttle bus
班车
Do Not Disturb Sign /DND
sign
请勿打扰牌
Please Make Up
sign /PMU sign
请收拾房间牌
check-out
退房
check-in
登
记入住
lobby
大堂
Owner
response:
业主回复
基本信息
23
．
May I have
your name, please?
请问您贵姓？
10
．
Which dates
would you like to book? When will you check in and
check out?
请问您需要订哪一天？什么时候入住及退房？
59
．
What time do
you expect to arrive, Sir?
请问大概什么时候到酒店，先生？
46
．
What time will
the guest be arriving?
客人大概什么到达酒店？
11
．
How long will
you stay in our hotel?
请问您打算逗留多长时间？
36
．
Could you
h
old the line, please? I’ll check our
room availabilities for those days.
麻烦请您稍等，我们查询那段时间的房态。
37
．
Just a minute,
please I’ll check our booking
situation.
麻烦请您稍等，我需要查询我们的房态。
73
．
Just a moment,
please. I’ll check the availability for
you.
麻烦请您稍等，我查询能否可以提供给您。
41
．
Could you hold
on for a moment please? I’ll check our reservation
record.
麻烦请您稍等，让我查询我们的预订纪录。
72
．
How many
people are there in your party?
与您同行有多少人？
50
．
I’ll arrive
one day early. Is that OK?
我那天早点到，可以吗？
56
．
We’ll send a
confirmation to you soon
.
我们稍后传确认书给您。
57
．
Should you
have any questions, please do not hesitate to
contact us.
如有任何疑问请随时与我们联系。
58
．
Please feel
free to contact us if we can be of further
assistance.
如需进一步了解，请随时与我们联系。
其他服务类
42
．
Does it
include breakfast?
包括早餐吗？
43
．
The tax and
breakfast are also included.
税及早餐也包括在内。
12
．
Does your
hotel have pick-up service?
请问贵酒店有接车服务吗？
13
．
Yes, please
contact the concierge for details.
有的，详细内容请联系礼宾台。
16
．
What is your
hotel’s website and email address?
请问贵酒店的网址及邮址？
17
．
Our hotel’s
website is xxxx and our email address
is xxxx. To reserve a room or give
feedback to us.
我们酒店的网址是
xxx
而我们的邮址是
xxx
预订房间或有任何建
议可与我们联系。
4
．
How about your
hotel’s location?
请问贵酒店位于哪里？
5
．
Well, our hotel
located in Yantian distric, Shen Zhen City. The
OCT hotel is about 40 minutes from Shenzhen
railway
station, 85 minutes from BaiYun
airport.
我们酒店位于深圳市盐田区。本酒店离深圳火车站
< br>40
分钟车程，到深圳机场
85
分钟
.
6
．
What’s the
level of your hotel?
请问贵酒店是几星级的？
7
．
Our hotel is a
five-star hotel.
本酒店是五星级的酒店。
8
．
How about your
hotel’s facilities?
请问贵酒店有什么设施？
9
．
We have four
kinds of restaurant, lobby bar, conference room,
health center, shop prince and
（
KTV
equipment
）
。
.
本酒店有四种类型餐馆，大堂吧，会议室
,
健身
会所
,
商场及（
KTV
设施）
。
44
．
We have a
special family package plan
我们现在开始新推出一个优惠套餐。
45
．
We’ll have to
charge you RMB300 extra for an additional bed, the
baby set is for f
ree.
如需加床，我
们将会收取人民币
300
元
,
婴儿床是免费的
房型资讯类
1
．
May I have the
room type, please? /What kind of room would you
like to reserve?
请问需要预订哪一类型的房间？
2
：
What kind of
room do you have?
请问贵酒店有什么房间类型？
3
．
We have
standard, superior, deluxe, executive rooms. There
are also some suite as well. Furthermore, we have
a floor of
non-smoking rooms, and we
also have some connecting rooms(Interlaken hotel).
我们酒店有标准房，
高级房，豪华房，
行政房。除此之外还有一些套房。
而且我们酒店还设有不吸烟楼层及连通房。
14
．
Can I
get harbor view in your hotel?
我可以看到海景吗？
15
．
I am sorry,
you can’t. Bu
t you can have a nice view
of a large pool/lake surrounded by beautiful
landscaping.
很抱歉，不可以。但您可以看到周围美丽的泳池
/
湖景。
64
．
Perhaps you
have a cheaper room?
或许您们还有更便宜的房间吧？
65
．
Sorry, the
quoted rate is lowest.
不好意思，这个报价已经是最低了
。
68
．
The room is
spacious and cosy, I’m su
re you will
enjoy yourself.
房间既宽敞又舒适，我肯定您会过得愉快。
70
．
May I
recommend deluxe suite? It’s more luxurious and
comfortable.
我向您推荐豪华套房，更豪华更舒适的。
担保取消原则
18
．
Your
reservation is temporary and it will be cancelled
if you don’t arrive before 6p.m. on that
day.
您的预订是暂时的
,
如果那天下午
6
点前不到
,
我们将会取消您的预订。
90
．
With out
guaranteed reservation, we can only hold the room
to 6 p.m., If you make a guaranteed reservation,
we can hold the room overnight.
Would
you like to make a guaranteed reservation by
credit card?
非担保的预订只能保留到当天下午６点。若您作了担保预订
，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗？
80
．
Would you like
to guarantee your room for late arrival?
因您较晚入住，您可以为您的预订作个担保吗？
81
．
How would you
like to guarantee your reservation?
请问您以什么方式为您的预订作担保？
83
．
May I take
your credit card for the
guarantee?
可以提供您的信用卡作担保吗？
89
．
To guarantee
your booking, please advise us of your credit cart
number and dated of valid advance in.
为了
确保您的订房，
请将您的信用卡
号及有效期限通知我们，或预付
壹晚的
房租作订金。
84
．
Let me repeat
your reservation to ensure it is correct.
让我为您重复一下您
的预订以确保无误。
95
．
The reserved
room will be held till 18:00 on arrival unless a
cash or credit card guarantee is made.
所预订的房间保留至当天的
6
点，除用现金或信用卡担保外。<
/p>
96
．
For
guaranteed reservation, one night room rental will
be charged for cancellation or no show.
已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
39
．
Certainly,
we’ll hold the ro
om until you arrive.
当然可以，我们将为您保留房间直到您的到来。
疑难解答类
19
．
I am sorry, no
deluxe room is available.
All rooms are unavailable.
>
很抱歉，提供不了豪华客房。
/
所有房
间都订满了。
100
．
I’m afraid we
have no superior room available. Would you mind
deluxe room instead?
恐怕我们提供不
了高级房
,
豪华房可以吗？
20
．
Does your
company have contract with our hotel?
请问贵公司与我们酒店有协议吗？
22
．
Please hold on
for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
71
．
I will get
someone who can speak English well to talk to you.
我会找壹位英语较好的同事跟您说。
24
．
I am sorry I
beg your pardon.
不好意思，麻烦请重复一遍。
25
．
Would you
please speak more slowly?
不好意思，麻烦请说慢一点？
26
．
I am sorry, I
didn’t catch what you mean’t.
不好意思，我不大懂您的意思。
27
．
I would like
to talk to someone in charge.
我想找您们的负责人。
28
．
He has not
come back yet.
他还没回来。
29
．
She is in a
conference now.
她正在开会。
30
．
Would you like
to call back later?
麻烦请您稍后再拨。
31
．
Thank you for
waiting.
让您久等了。
32
．
I’m not sure,
sorry.
不好意思，我不能确定。
33
．
Are you
following me, Sir?
请问听懂我说吗，先生？
34
．
Could you
explain that a bit more?
请您解释多一点好吗
35
．
Could you put
that more simply?
请您具体一点好吗？
101
．
We are very
sorry for the
inconvenience.
对您造成不便，请见谅。
信息确认
40
．
I’d like to
confirm your reservation.
我想确认您的预订。
21
．
Can I
reconfirm the reservation? A superior room, for
Mr. Smith on the 20th Oct.. My name is
XX
，
if you have any
questions please feel free to contact
us. Thank you for calling. Bye-bye!
我可以
再确认您的预订吗？史密夫先生，
10
月台
20
日预订壹间高级房。
我的名字
XX
如有任何疑问请与我们联系。
谢谢您的来电。再见！
98
．
Thank
you for your reservation at OCT EAST Hotel. If you
have any questions or changes about your
reservation please
contact us as soon
as possible.
感谢您预订东部华侨城酒店，如有任何疑问或需作任何更改
请与尽快与我们联系。
查询及修改
94
．
I’d like to
change/cancel a
reservation.
我想更改／取消预订。
47
．
Your room is
confirmed for that day.
那天您的房间已确定。
48
．
I’d like to
extend it for two more nights until the
9th.
我想延住多两天，直到
9<
/p>
号。
49
．
We’ll extend
your reservation for you.
我们将会延住您的预订。
51
．
We have
changed our schedule, please amend our booking
till next week.
我们的行程有变动，请更改我们的预订到下星期。
52
．
I’d like to
cancel a reservation.
我想取消一个预订。
53
．
I’m afraid we
have no record of a reservation under this
name.
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