门店销售常用英语话术

门店销售常用英语话术

一、销售流程式

顾客走进商店时，店员经常一边说

May I help you?

，一边走近顾

客。

同义句：

Can I help you?

What can I do for you?

How may I help you?

顾客可能说：

我想买件套装。

I'd like a suit.

我在找一种??包。

I'm looking for a ... bag.

I'm looking for a black, leather bag. (

我在找一种黑色的皮

包。

)

店员可回答：

How's this? (

这个怎么样

?)

如果顾客说：

我只看看。

I'm just looking. *

没有特别想买的意思。

Just looking.

Just browsing.

I don't need any help.

I'm just browsing.

No just yet. (

还不需要。

)

店员可以回答：

您有什么需要帮助的尽管说。

If you need any help, let me know.

*

这是店员对顾客常用的一种说法。

顾客看中某样东西：

这双鞋真漂亮

!These shoes are great!

These shoes are wonderful.

这个多少钱

?How much is this?

How much does this cost?

What does this cost?

What is the price of this?

How much? *

比较生硬的感觉。

如果顾客要讲价，会说：

太贵了

!That's expensive!

That's expensive! (

太贵了

!)

How expensive! (

怎么这么贵

!)

That's too much! (

太贵了

!)

如果顾客觉得很划算，直接想买：

真便宜

!That's cheap!

How cheap! (

怎么这么便宜

!)

关于尺寸颜色的：

这种衬衫有小号的吗

?Do you have this shirt in a small?

Do you have this shirt in a small? (

这种衬衫有小号的吗

?)

Do you have this shirt in a smaller size?

这种毛衣有红色的吗

?Do you have this sweater in red?

店员要查库存可以说：

Let me check. (

我给你找找。

)

顾客要试穿会说：

我可以试穿吗

?May I try it on? *try on

表示“试穿、戴

(

衣服、

帽子、眼镜)”。

May I try it on? (

我可以试试吗

?)

店员应回答：

Sure. Let me help you. (

当然，我来帮你。

)

顾客会问：

试衣间在哪儿

?Where is the fitting room?

Where is the fitting room? (

试衣间在哪儿

?)

Where is the dressing room.

店员指路：

Right this way, ma'am. (

请往这边，女士。

)

顾客觉得尺寸不合适：

我穿着太小。

It's too small for me.

*

其反意为

It's too big for me.(

我穿着太大。

)

It's a little bit tight. (

有点儿紧。

)

It's loose.(

有点儿松。

)

It's long. (

长了。

)

It's short. (

短了。

)

尺寸正合适：

这套衣服正合适。

This suit fits perfectly.

This suit is perfect for me.

这个真不错。

This is nice.

This is good.

这个比较好。

This is better. *

用于进行各种各样的比较之后，还是这个比较好

的情况。

店员可以提供另一件商品给顾客选择：

How do you like it? (

你看这个怎么样

?)

This is better. (

这个比较好。

)

I like this better.

That's more like it.

这条裙子和这件上衣挺配的，是吧

?This skirt matches this

blouse, doesn't it?

This skirt matches this blouse, doesn't it? (

这条裙子和这件

上衣挺配的，是吧

< br>?)

Yes, they look great together. (

是的，看上去很配套。

)

This skirt and this blouse go together well.

你觉得哪个好

?Which is better?

Which one do you like better? (

你喜欢哪一个

?)

Which one do you think is better?

两个我都想要。

I want both of them.

I want them both.

I don't want either of them. (

两个都不想要。

)

太艳了。

It's too flashy.

It's too flashy. (

这件太艳了

!)

We have a more plain looking one. (

我们也有素净点儿的。

)

It's too gaudy.

It's too loud.

老气。

It's too plain.

It's too conservative.

It's too bland.

顾客想改衣服时：

您能给锁边吗?Would you hem it? *hem “(衣服的

)

边沿，边缘下

摆的缝边”。

< br>

Would you alter it?

Would you shorten it?

您能改短吗

?

谈价钱：

多少钱

?How much is it?

How much does it cost?

Could you tell me how much it is? (

您能告诉我多少钱吗

?)

直接拿走：

我要这个。

I'll take this one.

I'll take this one. (

我要这个。

)

All right, ma'am. (

好的。

)

I'd like this one.

I'd like to buy this one. (

我要买这个。

)

I'll get this one.

店员可以问：

您用现金还是卡

?Will that be cash or charge?

Cash or charge?

Will you be paying by cash or credit card?

Would you like to pay by cash or charge?

顾客可以说：

现金。

Cash, please.

卡。

Charge, please.

我可以用

VISA

卡吗

?Can I use VISA?

Do you accept VISA?

Do you take VISA?

我可以分期付款吗

?Can I pay by installment payment?

我可以付港元吗

?Can I pay in Hongkong dollar?

Do you take Hongkong dollar?

Do you accept Hongkong dollar?

最后包装一下：

请给包一下。

Please wrap it.

要收据：

Do you have a receipt? (

您有收据吗

?)

退换货：

我想退货。

I'd like to return this.

I'd like to return this. (

我想退货。

)

您能给我换一下这个吗

?Could you exchange this, please?

这儿有点儿脏。

It's got a stain. / It has a stain.

可以退款吗?Can I have a refund? *refund “退款”。

I'd like to get a refund, please. (

我想退款。

)

I'd like a refund, please. (

请退款吧。

)

I'd like my money back, please. (

请把钱退给我吧。

)

讲价：

能再便宜一些吗

?Would you give me a discount?

Would you give me a discount? (

能再便宜一些吗

?)

This is a discount price. (

这已经是打过折的价钱了。

)

Can you make it cheaper?

店员说不能再降价了：

不满意就算了。

Take it or leave it. *

多用于商业的买卖中，向

对方表示“就这价钱”、“随便你” 、“不中意就别买了”，或

“在出示的价格范围内您考虑买还是不买”，特别在商业谈判 中常

用。

Accept it or reject it.

Be satisfied with it or get nothing.

That's my only offer.

That's my last offer.

That's my final offer.

二、销售常用提问话术

欢迎光临！

Welcome!

我可以为您服务吗？

Hello, May I help you?

给您买还是给别人买？

Is it for you or for others?

给男孩还是女孩？

For boy or girl?

他

/

她多大了？

How old is he/she?

这边有很多款，你自己可以挑选，看看有没有自己喜欢的。

It's a lot of styles here, you can pick out yourself, check

these out, which is your favorite?

请问想买

T

< br>恤还是牛仔裤

? Excuse me, would you like T-shirt

or jeans?

这件您喜欢吗？

Do you like this one? / How about this one?

您喜欢这个款式吗？

Do you like this design?

您喜欢什么颜色？

What color do you like?

我们有红色、浅蓝和白色。

We have red, light blue and white!

这个颜色怎么样？

What about this color

？

您穿多大型号？

What is your size?

我找一件给您试试好吗？

May I pick one that you can fit on?

您可以试试。

You can try it on!

这个尺码穿得合身吗？

Is this size fit you? / Is this your

size?

试衣间在那里。

The fitting-room is over there!

请随我来。

Please follow me!

这件衬衣配你的裤子。

This shirt can match your pants.

这件看起来很好！

This one looks good!

合适吗？

Does it fit?

它非常适合您。

It fits you very well.

您穿着真漂亮。

You look beautiful in.

大号现在没货了。

Queen-size is not stored now!

明天下午能到。

It's available tomorrow afternoon.

这款很受欢迎。

This design is popular.

它很畅销。

It sells like hot cake.

多少钱？

How much is it? / What’s the price? / How much

does it cost?

五十九元。

It’s fifty

-nine yuan.

太贵了。

It’s too expensive.

纯棉面料，穿起来舒服。

The material is pure cotton. It's

comfortable to wear.

这种材料质量很好。

This material is good quality and holds

quite well.

品质优良。

Quality is excellent/ superior/ very good/ fine.

物有所值。

You will get what you pay for. / It’s good

value for money.

我可以给你打八折。

I can give you a 20% discount.

这款打完扣是

< br>48

元。

Its price is fourty- eight after rebate.

不用谢。（这是我的职责）

It's mypleasure.

欢迎下次光临。

Welcome next time!

尺寸—

size

价格—

price

面料—

material

款式—

design

打折—

discount

可得的，有用的—

available

三、模拟销售，顾客买鞋子

卖家

: Hello, how may I help you?

（您好，有什么能帮您的吗

?

）

买家

: Hi, I'm looking for a pair of men's shoes for my

husband.

（你好，我买一双男鞋给我先生。）

卖家

: What do you think of this pair? I have these in brown

too, would you like to have a look?

（您觉得这双怎么样

?

这双

我也有咖啡色的。）

买家

: Are they real cowhide?

（这鞋是真牛皮的吗

?

）

< br>

卖家

: Yes, they are 100% genuine cowhide. These shoes have

newly arrived for the coming season.

（是的，这鞋是

100%

牛皮

做的，而且这双鞋是刚进店本 季最流行的一款。）

买家

: Could you please get me a pair of size 41 in brown

please.

（麻烦你能帮我拿一双

41

号咖啡色的吗

?

）

卖家

: Of course!

（当然可以

!

）

买家

: How much are they?

（多少钱啊

?

）

卖家

: Well, I don't usually give discounts on newly arrived

shoes, however, you seem to really like these shoes and you

really want to buy them for your husband, I'll give you 10%

off the original price.

（我们店里新进的货一般是不打折的，但

是既然您看上去是挺喜欢这鞋的，而且真想买给您先生，我们今天

就给您打九 折吧

!

）

买家

: That's wonderful, thank you very much!

（那太好了，谢

谢

!

）

四、标准服装术语

（词汇）

1

、

综合类

服饰

apparel and accessories

：衣着。装饰和保护人体的物品总< /p>

称，包括服装、帽子、围巾、领带、手套、袜子等。

服装

apparel

；

garments

；

clothes

：衣服、衣裳。穿于人体起保护

和装饰作用的制品。

时装

fashion

：在一定时间、 地域内，为一大部分人所接受的新款

流行服装。

成衣

ready-to-wear

定制服装

tailor made

中式服装

Chinese costume

西式服装

Western costume

民族服装

ethnic costume

上装

tops

下装

bottoms

套装

suits

连身装

cover all

内衣

underwear

外衣

outerwear

男装

Young Men's wear

：适合于成年男子穿着的服装。

女装

Misses' wear

适合于成年女子穿着的服装。

少男服装

boy's clothes

少女服装

girl's clothes

儿童服装

children's wear

婴幼儿服装

infant's wear

：适合于年龄在

24

个月及以内的婴幼儿

< br>穿着的服装。

功能性服装

onfunction

al garments

职业服

work wear

防护服

protective work wear

运动服

sportswear

：适合 于运动时穿着的服装，又称为运动装，如

登山服、滑雪服等。

休闲服

casual wear

：人 们在闲暇生活中从事各种活动所穿的服装。

与运动服有相当大比例的重合部分。