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Part 1 Situational Conversation
情景对话
Service
服务
A.
subway;
figure out; direction; stops
B.
1.
您
可以从
C1
口出坐
8
< br>路到人民公园。
2.
打扰了，
您能告诉我从这儿怎样乘坐地铁去火车站吗？
3.
到了之后在
E
出口出，上面有公交接驳。
4.
您必须在烈士陵园站下车，换乘
3
号线。
C.
1. arrive 2. pull in 3. from 4.
leaves 5. took
A
.
wallet is
gone! I may have left it on the train.
2. Please tell me the time and
direction of the train.
3.
Please describe your backpack.
4. It's a blue and black backpack, made
of canvas. It's 40 centimeters wide and 60
centimeters long.
5. Please tell me your name and phone
number. We'll contact you as soon as we find
it.
B
.
1.
你好，我的公文包被落到列车上了。
2.
哦，我的钥匙掉到站台里了
!
我可以看到他们在轨道上！
3.
我很担心。我的文件包里有我们公司许多重要的文件和数据！
4.
你能帮我找我的身份证吗？我想是昨天下午掉到站台上了。
5.
你好，我的手机不见了。我可以用你
的电话打个电话吗？
C.
1. security 2. for a long time 3.
peak 4. duty 5. cooperate
Ticketing
售票
A.
1. Yes, you can.
2.
It’s
three
ways.
3. 5 yuan, 10 yuan and
20 yuan.
4. Ticket Vending
Machine
B.
1. Tickets can be bought at Ticket
Vending Machines of each station or use city
card.
2. The
chip in the card also allows you to buy tickets at
ticket vending booth or
in metro. Which
is a time-saver if there are long lines at the
ticket counter.
3.
Introduced the function of AFC system and
the work principle of TVM.
4. It's easy. Just go to the ticket
office the subway.
5.
Related departments
revealed
that line 5 is completed, would change
current
ticketing system, achieve new
ticketing system according to mileage.
C.
略
A.
1. You can recharge your
card at subway stations, convenience stores, banks
or
online.
2.
Public transportation card can also be used to
taxis and buses.
3. Your
card is not magnetic, we can give you a new
card.
4. Please fill in your
name and phone number on the receipt.
5.
If
the
passengers
need
invoice,
please
go
to
customer
service
center
to
receive.
B.
略
A.
1.
我赶时间我想退票。
2.
先生，为什么列车还没到？我要错过我的航班了。
3.
你可以告诉我如何退票吗？
4.
抱歉，我想换其他的交通工具，那我的票怎么办？
5.
这是往返票吗？我多买了一张票，我现在该怎么办？
B.
1. I have been waited for
10 minutes, why did train not come?
2. Cultural Park station due to
electrical failure, it can not suspended run.
3.
I
bought an extra ticket
，
can I
return my ticket?
4.
I chosen a
wrong destination when I bought my ticket, did I
need to buy a ticket
again?
C.
略
A.
1. You can ask
the Customer Service Center for help.
2.
The
gate
doesn't
work,
travel
beyond
destination
station,
over
ticket
available
and so
on.
B.
1. You ticket is underpaid. Please add
one yuan.
2. The ticket is
invalid. It can only be used on the purchase
day.
3.
The
balance
in
you
card
is
more
than
10
yuan,
so
an
administration
fee
of
5
percent
will be charged.
4.
如果验票异常，票会从投票口弹出，闸门也不会打开。
5.
未使用的有效票如无法验票，可以免费调换一张同样的车票。
C.
1. Could you
tell me what can I do for you?
2. I can't enter in.
3. Please follow me to the Customer
Service Center.
4. You are
welcome.
Train
running
列车运行
A.
1. The subway
line 4 the first bus and the last bus time usually
5:30-22:32.
2.
Line
3
to
line
4
from
the
sports
center
to
People's
Square
to
catch
the
last
bus.
3. It is
23:00, last train destined for South Railway
Station is 22:30.
4.
People's Park’s the first bus is at 5:42, 18
minutes
to the train
station.
B.
1.
首趟列车去步行街是
6:00<
/p>
。
2.
地铁是
3
分钟的行车间隔时间。
3.
末班地铁去火车
站是
23:00
。
4.
我们错过了最后一趟列车。
C.
略
A.
1. In rush
hours, the train headway is 3 minutes.
2. How often does the train run?
3. When will the next train
arrive?
4. About 3 minutes,
please wait a moment.
B.
1. Sorry,
something goes wrong with the subway and the
service is suspended at
the
moment.
2. It’s hard to say,
probably 30 minutes.
3. You
can get it at the Service Center.
4. Please go to the Service
Center.
5. Please go outside
the station and turn
left. You’ll see
taxi waiting there.
C.
1. in 2.
knocked out 3. with 4. refund 5. in
case
Equipment
failure
设备故障
A.
1. Sorry, something goes wrong with the
subway and the service is suspended at
the moment.
2.
It’s hard to say
, probably
20 minutes.
3. You can get
it at the Service Center.
4.
Please go to the service Center.
5.
Please go outside the
station and turn right. You’ll see buses waiting
there.
B.
略
C.
1. Something
goes wrong with the underground signal system, and
the service is
suspended at the
moment.
2. Minor delays are
occurring and the train will arrive in 5
minutes.
3.
Service
has
resumed,
but
it
takes
the
train
20
minutes
to
arrive
at
the
station.
4.
As
the
station
is
thronged
with
people
and
the
train
won’t
arrive
until
15
minutes
later, I advise you
to take the bus instead.
5.
You can get a refund for your ticket at the
Service Center.
Part 2 Position Description
岗位叙述
Primary job
初级岗位
Conductor/Ticket Inspector
售票
/
检票员
A.
Chinese
自动售检票系统
自动验票机
自动售票机
自动充值机
单程票
储值票
员工票
Full names
Automatic Fare Collection
Ticket Checking Machine
Automatic Vending Machine
Stored-value
ticket
Staff
Ticket
Abbreviated
names
TVM
AVM
T
B.
略
C.
1.
售票
/
检票员
2.
运营程序
3.
执行；实现
4.
无效票
5.
单程票
6.
票务报表
Metro Hall
Patrol
厅巡岗
A.
1. Checking 2. responsibility 3. platform 4.
emergency
B.
1.
帮助乘客，回答乘客询问，特别注意帮助老、弱、病、残及有困难的乘客。
2.
留意乘客携带的物品。严禁乘客携带危险品进站。
3.
禁止乘客携带超大、超长、超重的物品进站乘车，并对乘
客耐心解释。
4.
留意站厅乘客购票的情况。
5.
处理乘客事务，指引乘客到客服中心进行车票的处理。
C.
略
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