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Elementary -

Dif?cult Customer

(B0001)

A:

B:

A:

B:

A:

Good evening.

My name is Fabio, I’ll be your

waiter for tonight. May I take your order?

No, I’m still working on it. This menu is not even

in English. What’s good here?

For you sir, I would recommend spaghetti and

meatballs.

Does it come with coke and fries?

It comes with either soup or salad and a complimentary

glass of wine, Sir.

B:

A:

B:

A:

B:

I’ll go with the spaghetti and meatballs, salad and

the wine.

Excellent choice, your order will be ready soon.

How soon is soon?

Twenty minutes?

You know what? I’ll just go grab a burger across

the street.

Elementary - Calling In Sick

(B0002)

A:

B:

A:

B:

A:

B:

Hello, Daniel speaking, how may I help you?

Hi, Daniel, Julie here.

Hi, Julie, how are you?

Actually, I’m feeling quite ill today.

I’m sorry to hear that. What’s wrong?

I think I’m coming down with the ?u. I have a

headache, a sore throat a runny nose and I’m

feeling slightly feverish.

I see... so you’re calling

in sick?

Yes, I was hoping to take the day off to recover.

OK, then. Try and get some rest.

A:

B:

A:

Daily Life - Hotel Upgrade

(C0003)

A:

B:

A:

Good afternoon. What can I do for you?

I’d like to check in please. I have a reservation

under the name Anthony Roberts.

All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve

been expecting you… and here is your keycard to

the presidential suite.

B:

A:

B:

A:

But there must be some mistake; my reservation

was for a standard room.

Are you sure? Let me double check .

Yeah…Here, this is my con?rmation number.

You’re right Mr. R

oberts, there seems to be a mixup,

unfortuna

tely we’re overbooked at the mo

ment .

B:

So…

A:

Not to worry. We’r

e pleased to offer you a complimentary

upgrade.

B:

Presidential suite baby!

The Of?ce

- I need an assistant!

(C0004)

A:

...like I told you before, we just don’t have the

resources to hire you an assistant.

B:

A:

I understand that, but the fact is we’

re understaffed.

The timing is just not right. The economy is bad,

and it’s too risky to take on new staff.

Yeah, I guess you’re right.... here’s an idea, what

if we hire an intern? She would take some of the

weight off my shoulders.

She?

Yeah, you know, a recent graduate. She could

give me a hand with some of these projects and

we could keep our costs down.

That sounds reasonable... let me see what I cando.

Tony, I’d like to i

ntroduce you to your new assistant.

OK, great! Let’s meet her!

Hi, I’m Adam.

Oh... hi... I’m Tony...

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C:

B:

Daily Life - Cut In Line

(C0005)

A:

B:

I can’t believe it took us two hours to get here. The

traf?c in New York is unbelievable.

Yeah, but just relax honey, we’re here and we’re

going on vacation. In a

few hours we’ll be in

Hawaii, and you’ll be on the golf course.

Oh no! Look at that line! It must be a mile long!

There’s no way I’m waiting for another two hours.

Honey... don’t...

Hey man, the end of the line is over there.

Yeah...

No seriously, I was here ?rst, and you can’t cut in

line like this.

Says who?

I do!

So sue me!

Alright...that’s it....

A:

B:

C:

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The Weekend - Road Trip

(C0006)

A:

B:

So, are we all ready to go?

Yup, I think car’s packed; we have

munchies and music, and the map’s in the car.

Did you get the camera?

Got it! Did you ?ll up the tank?

Yup, it’s all set.

You’re sure we’re not forgetting anything?

I’m sure... we’ve got all our bases covered.

Well… let’s get

going then! I love road trips!

Um... do you think we can make a pit stop?

But we’ve only been on the road for ten minutes.

I know, but I forgot to go to the bathroom beforewe left.

A:

B:

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The Of?ce

- Virus!

(C0007)

A:

Oh great!This stupid computer froze again!

That’s the third time today! Hey Samuel, can

you come take a look at my PC? It’s acting up

again. It must have a virus or something.

Just give me a second; I’ll be right up.

I ran a virus scan on your computer, and it turns

out that you have a lot of infected ?les!

But I’m quite careful when I’m browsing the

internet, I have no idea how I could have picked

up a virus.

Well, you have to make sure that your anti-virus

software is updated regularly; yours wasn’t up to

date, that’s proba

bly what was causing your problems.

Ok. Anything else?

Yeah, try not to kick or hit the computer!

Um yeah… Sorry about that.

B:

B:

A:

B:

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B:

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Daily Life -

What’s your name again?

(C0008)

A:

B:

A:

Nick! How’s it going?

Oh, hey...

What are you doing in this neighborhood? Do

you live around here?

Actually, my of?ce is right around the corner.

It was great to meet you last week at the conference.

B:

A:

I really enjoyed our conversation about foreign investment.

B:

Yeah, yeah, it was really interesting. You know,

I’m in a bit of a hurry, but here’s my card. We

should de?nitely meet up again and continue our

discussion.

Sure, you still have my contact details, right ?

You know what, this is really embarrassing, but

your name has just slipped my mind. Can you

remind me?

Sure, my name is Ana Ferris. Don’t worry about

it; it happens to me all the time. I’m terrible with

names too.

A:

B:

A:

The Weekend - Silence please!

(C0009)

A:

B:

A:

Those people in front of us are making so much

noise. It’s so inconsiderate!

Don’t worry about it; it’s not such a big deal.

Oh... I can’t hear a thing! Excuse me, can you

keep it down?

Sure, sorry ’bout that!

Someone’s phone is ringing!

Honey, I think it’s your phone. Did you forget to

switch it off?

Oh, no! You’re right. That’s so embarrassing!

Do you mind keeping it down?

I’m trying to

watch a movie here!

C:

A:

B:

A:

C:

The Of?ce

- Driving Sales

(C0010)

A:

All right, people. We’

re holding this meeting today

because we’ve got to do something about our

sales, and we need to do it NOW! I want concrete

solutions.

How do you intend to drive sales...Roger?

B:

Well, in fact, we’re

the most expensive in the market,

so maybe we need to lower our prices to

match the competitors?

A:

Lower our prices? Not very creative. It’ll never ?y

with Swan. What kind of thinking is that? Geez.

Anybody else have a better plan? Natalie?

Um, perhaps, um, a sales promotion. Maybe a

two-for-one offer, or something like that!

What? That’s the same thing. Bad idea. Really

bad idea. Dammit people come on! Think! The

CEO will be here any minute.

Do we have any ideas yet?

Yes Mr. Swan, we were kind of considering a

C:

A:

D:

C:

two-for-one offer to get more competitive.

D:

A two-for-one promotion? Hmm. I kind of like the

sound of that. It sounds like something we should

consider.

A:

Yeah, exactly. Just what I was thinking! In fact,

that’s a brilliant idea! I’m glad we thought of that.

Very creative.