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交易会情景对话
去年三月，我参加了某家居展
览会为期
10
天的实习，任职网络维护员，帮助解答外商
在使用计算机上网过程中的疑难问题，维持区内秩序等。
对我们来说，网络维护员一职十分新鲜，
但也存在着一定难度。首先，
我们要对计算机
知识有一定了解，熟练操作及维护计算机。第二，<
/p>
在服务过程中，
我们可能会遇到要给客商
们解释计算机问题的情况，这样，我们也就必须懂得日常的计算机英语词汇了，第三，
我
们
也要学会如何跟客商们沟通，
要友善地提醒某些违反了区内规
定的人，
遇到无理的客商，
应
该如何礼
貌地“
say
no
”
，这都是我们需要学习的。
下面，请看以下几个场景：
▲场景一
●客商
A
想给他的合作伙伴发电子邮件，
可是当他看到屏幕时就不
知所措了，
因为计算机
系统是全中文的，根本看不明白，于是，
他就提出了请求：
A
：
Excuse me, I
don
’
t know about Chinese at
all, why don
’
t
you install English
version
of
“
Windows
”
for us?
B: Sorry, because the
English version is not so popular in China,
we
’ve tried
to found it but
failed, um? would you like me to explain it
for you?
A: Sure.
B: Well, what do you want to do now?
A: I want to use “outlook” to send a
mail for my partner.
B:
Sorry,
sir,
“Outlook”
has
not
been
installed
in
this
computer,but
you
could
send
the mail through the webpage.
A: How?
B:
Firstly,
open
the
“IE”browser,
and
then
insert
the
website.
Sir,
what’s
your
Email
address?
A: abc@
B: so,
, ok, then we press the “
E
-
mail”button,now, please
insert the username and your password
according to the tips.
A: All right.
B:
Click
the
“submit”
button,
and
you
can
enter
the
main
page
of
your
mail
box.
A: Really? Oh, yes, but how can I start
writing ?
B:
Please
click
the
“
Write
a
mail”
button,
fill
the
all
the
b
lanks
it
offered,
like
your
partner’
s
email
address,topic
and
so
on,
then,
you
can
start
writing
now.
A: Oh,amazing! So, I
can write now?
B: Yes, please.
A: Thank you so much!
B:
With my pleasure, please enjoy yourself. Oh, by
the way, after you finish the
mail,please
press
the
“SEND”
button,
if
you
want
to
rewrite
it,
please
press
the
“CLEAR”
button,
or
if
you
want
to
write
it
later,
just
close
the
window
,
if
you
leave
without
doing
this,
your
privacy
will
be
unfolded
to
others,
it’s
not
so?
A: Oh, I know it, you
are so considerate.
B: Thank you,
because I’m professional.
A:
Ha ha?
End
▲场景二
●客商
A
想把自带的
U
盘插入网络区的电
脑，然后选定文件作为附件用电邮方式发
出，并询问工作人员怎样打印文件??
A
：
Excuse
me.
B: What can I do for you?
A:
I
want
to
enclose
an
attachment
for
my
parner,
but
the
file
is
in
my
flash
disk,
could you offer me the USB hub or USB
cable?
B:
Yes,
you
can
use
the
first
computer,
please
save
your
mail
as
a
draft,
and
change
the
computer.
A: OK.
B:
Well,please follow me.
B: May I have
your disk? I want to connect it to the computer.
A: Here you are.
B: Thank
you, OK, you could continue your business now.
A: Thanks,oh,wait,I want to print some
documents, can you help me?
B:
Of
course,
please
go
to
the
“
International
business
center
”
and
they
can
offer
you the service.
A: How can I get there?
B:
It
’
s
near
here,
let
me
take
you
there.
But
now,
please
finish
your
work
first.
A: True.
End
▲场景三
●客商
B
拿文件去打印时发现打印机是黑白的，他需要彩色打印??
A: Here is
“
International Business
Center
”
. Those are the
staff.
B: Oh,
they
’
re all busy now.
A:
Yeah,
you
can
get
a
series
of
services
here,like
printing
、
typing
、
scanning
and
copying,translation you have to pay
for the services.
B: Where should I pay
for them?
nd
A:
Go
to
the
financial
department
at
the
2
floor,
pay
for
the
services
to
the
staff
there,
then
you
will
get
a
receipt,
give
it
to
the
clerk
of
the
center,they
will
start working for you.
B:
see, Is your printer color supported? Injet or
laserjet?
A: Laserjet printer. But
black and white only.
B: Oh,no, I want
to print some colored pictures as the samples.
A: So, um
?
let me
think, oh, there
’
s a color
printer upstairs. I can help you.
B:
Laserjet too?
A: No, inkjet only.
B
：
Oh,forget it,I
want the pictures are waterproofed.
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