conflict商务英语视听说原文和答案解析

Scripts Unit 1

Part II Listening and Speaking

Task 1 FAQs in job interview

Comments on the three questions:

Point for Q 1: Tell me something about yourself.

Sample answers:

Q1.

I

am

graduating

in

June,2015

from

Guangdong

University

of

Finance

and

my

major

is

financial

secretary.

I

am

an

outgoing,

energetic

person.

I

enjoy

teamwork

very

much.

As

part

of

my

degree

program,

I

needed

to

communicate

with

different

peopel.

I

possess

excellent

interpersonal

skills

and

a

very

positive

attitude.

My

career

aspiration

is

to

become

a

successful

secretary.

During

my

internship

at

one

company,

I

worked

as

a

secretary.

My duties included offering friendly and efficientschedule to my boss,

answering phone calls, taking and passing on messages to my boss.

Q2.

I received honors in several

Financial management

and computer contests. I

am

good

at

communicating,

organizing

and

coordinating.

I

like

to

get

along

well

with

people

from

different

something

blocks

my

path,

I will look for a solution. I never give up easily.

Sometimes

I

receive

comments

that

I

need

to

improve

in

the

area

of

filing.

I am now trying to improve by learning from others.

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Q3.

Interest

and

career

development

are

two

of

my

criteria

in

choosing

a

job.

Interest is the best motivation. I love to be a secretary, so I will

definitely devote myself to it. Moreover, high job satisfaction can be

attained when the job is what I am interested in.

Career development is very important for me when choosing a job. From

what

I

know,

Shangri-La

provides

equal

career

advancement

for

all

staff.

The job rotation plan and individually tailored training program are

really exciting and helpful for young people like me.

Task 2 Inappropriate questions in job interview

Script:

M: Come in, please.

W: Good morning, sir. I’m

Karen Yang.

M:

Good

morning,

Miss

Yang.

I’m

Kevin

Carter,

the

Administration

Manager.

Take a seat, please.

W: Oh, is that your wife, Mr. Carter? She is so beautiful.

M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like

to ask you some quest

ions now, if you don’t mind.

W: Of course not. please go ahead.

M:

Well,

can

you

tell

me

why

you

would

like

to

work

as

a

medical

representative with us?

W: I really like this kind of work, and having been a doctor for three

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years, I want to apply for this position for a change.

M: Don’t you think it’s a pity for you to leave your present job?

W:

To

some

extent,

it

is.

I

have

learned

a

lot

in

the

hospital.

But

I

would

like to try a different kind of life. By the way, could you tell me how

much the new job pays?

M:

Sure.

There

is

a

five-month

probationary

试用的

period

and

you

can

only

get RMB2,000 for each month. After that, we’ll determine your salary

according to your performance.

W: Oh, I see. Then, what about the paid holidays, insurance, and things

like that?

M: Every employee in our company enjoys life insurance

人寿保险

and

unemployment insurance. In addition, they enjoy two-week paid

holidays.

W:

That

sounds

fine.

How

much

time

will

it

take

for

me

to

be

promoted

here?

M:

I’m

not

sure.

It

depends

on

your

ability

and

performance.

Maybe

we’ll

send you to one of our branches, if you like.

W:

No

problem.

I

hate

staying

at

one

place

all

the

time.

But

in

which

cities

do you have your branches? And, where is your company based (

把总部设

在…)?

M: Our company is based in New York, with branches in many cities, such

as Philadelphia, Beijing and London.

…

Key:

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Is that your wife, Mr. Carter? She is so beautiful.

Avoid

asking

interviewer

personal

questions

or

making

personal

comments.

Could you tell me how much the new job pays?

The interviewer might infer from these questions that you are only

interested in your own needs and not those of their company. Wait until

the employer raises these subjects to discuss them.

What about the paid holidays, insurance, and things like that?

How much time will it take for me to be promoted here?

But in which cities do you have your branches? And where is your company

based?

It

is

also

unwise

to

ask

about

things

you

should

have

already

known.

You

are only telling the interviewer that you haven't done your homework.

Part III Language Focus

Key:

o Name: Cai Ning

o Personality: serious- minded

认真的

; calm; humorous; easy-going

o Strengths: the ability to work with all types of people

o Weakness: perfectionist; impatient

o

Work

experience:

six

years’

financial

industry

experience

with

several companies; two years’ e

xperience in an investment bank

o Qualification: graduated from Peking University in 2001 majoring in

accounting;

fluent

English;

bookkeeping

记账

and

accounting

proficiency

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in English.

o Reasons for leaving

last

job: want

to find

a job that

is challenging.

o Questions

about

the

job:

Would

I

be

able

to

work

abroad

in

one

of

your

overseas branches?

Part IV Viewing and Speaking

Video 1 Applying for the position of financial consultant

Script:

Chen: Good morning, Ms Mandel.

Ms. Mandel: Good morning, sit down, please.

Chen: Thank you!

Ms. Mandel: You are

Chen Bo,

aren’t

you? I’m Cathy Mandel,

Director of

the HR Department.

Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.

Ms.

Mandel:

Nice

to

meet

you,

too.

I’ve

gone

through

your

resume

and

would

like to know more about you.

Chen: Thank you for your interest in me.

Ms.

Mandel:

To

start

with,

would

you

like

to

tell

me

a

bit

about

yourself?

Chen:

Sure.

I’m

a

senior

student

at

GDUF.

I

expect

to

graduate

this

summer.

My major is international finance.

Ms. Mandel: So why did you choose our company?

Chen:

As

far

as

I

know,

your

company

is

one

of

several

leading

international consultant corporations which came to China after China

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entered WTO. I think working here would give me the best chance to use

what I’ve learned

at university.

Ms. Mandel: As a major in international finance, what do you think you

can do in consultancy?

Chen:

Well,

I

know

how

to

tackle

problems.

For

example,

I

know

I

must

first

analyze the problem and work out the major cause. Then I will be able to

search for ways to solve it from available data.

Ms. Mandel: Sometimes data is not enough. Have you got any relevant

experience in this field?

Chen: Last year, during the probationary period, I was involved in the

restoration of a factory in Nanjing, I really learned a lot from the

experience,

especially

how

to

access

评

估

people’s

strengths

and

abilities.

Ms. Mandel: Can you cope with hard work under pressure and in a tough

environment?

Chen:

No

problem,

I

don’t

care

about

pressure

or

the

environment

as

lo

ng

as I enjoy the work.

Ms. Mandel: Good. Now, do you have any questions to ask?

Chen:

Yes,

I’ve

got

one.

Are

there

any

opportunities

for

Chinese

employees

to

be

transferred

to

the

head

office

in

New

York

or

other

branch

offices around the world?

Ms. Mandel: Um, probably. I think you are likely to be sent to work in

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an overseas branch to get experience later on once you’ve proved your

worth.

Chen: Oh, great. If I’m accepted, I will do my best for the company.

Ms. Mandel: I wish you luck! We’ll notify you of

our final decision by

Friday.

Chen: Thank you! Ms. Mandel. Good-bye.

Ms. Mandel: Goodbye.

Key:

Reasons for joining the company

It

is

one

of

the

leading

international

consultant

corporations

which

came

to China after China entered WTO.

Working

in

this

company

would

give

him

the

best

chance

to

use

what

he

has

learned at university.

Relevant work experience

He was involved in a factory restoration in Nanjing.

Questions

Are there any opportunities for Chinese employees to be transferred to

the head office in New York or other branch offices around the world?

Result of the interview

Chen Bo will be notified of the final decision by Friday.

Video 2 Applying for the position of Sales Manager

Script:

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Wang: May I come in?

Mr. White: Yes, please do.

Wang:

Good

mo

rning,

sir.

My

name

is

Merry

Wang.

I’ve

come

for

an

interview,

as requested.

Mr.

White:

Nice

to

meet

you,

Miss

Wang.

I

am

Harry

White,

Director

of

the

HR Department. I was expecting you. Please, take a seat.

Wang: Thank you.

Mr. White: Well, Miss Wang, you are applying for the position of Sales

Manager, right? How did you know about our company?

Wang: I got to know your company from your TV commercials. They are

elaborately designed and produced, and leave me deep impression. And in

the summers of 1997 and 1998 I worked as a salesgirl for your company in

Guangzhou.

Mr. White: Really? That’s good. Then you must know something about our

company?

Wang: Yes, a little. Your company is very famous. Your cosmetics and

skincare products are very popular with women all over the world.

Mr.

White:

Huh,

that’s

right.

Miss

Wang,

can

you

tell

me

which

university

you attended?

Wang: Sun Yat- sen.

Mr. White: And what degree have you got?

Wang: I have a bachelor’s degree in business administration.

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Mr.

White:

How

is

your

English?

You

know,

some

staff

members

in

our

company

are Americans, so conversational English is very important.

Wang: I passed TEM 8 at college, and I am good at oral English. I think

I can communicate with Americans quite well.

Mr.

White:

Good.

I

know

you

are

now

with

United

Butter.

What

is

your

chief

responsibility there?

Wang:

I’ve

worked

there

for

five

years,

since

I

graduated

from

college.

Two years ago, I was appointed Brand Manager

—

responsible for the Panda

line of biscuits.

Mr. White: Why do you want to change your job?

Wang:

I

want

to

change

my

work

environment,

seek

new

challenges

and

broaden

my experience. That’s why I want to move into sales.

Mr. White: What do you think is the most important qualification for a

salesperson?

Wang: I think it’s self

-confidence and quality products.

Mr. White: I agree with you. What salary would you expect to get here?

Wang: Well, I would leave it to you to decide after you consider my

abilities.

My

current

annual

income

in

United

Butter

is

150

thousand.

But,

er, … coul

d you tell me a little more about what the job entails?

Mr. White: You would be in charge of all the sales activities, for all

hair products in northeast China. This would involve market analysis,

client service and development, sales promotion, and regular customer

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satisfaction

surveys.

You’d

report

directly

to

the

Regional

Sales

Director. Do you have any other questions?

Wang: Yes, only one. When can I get your decision?

Mr. White: I need

to discuss

with other board members. We’ll notify you

of our decisi

on as soon as possible. But … to be honest, you seem to be

a good candidate with the right kind of experience and personality.

You’re high on my list.

Wang: That’s good! Thank

you, Mr. White. I

look forward to

hearing from

you. Goodbye.

Mr. White: Goodbye.

Key:

o 1. F T F F T

o 2. 1) Sales Manager

2) Five

3) Brand Manager

4) biscuits

5) Business Administration

6) oral English

Scripts Unit 2

Script:

Sherry: Daniel, it’s you! I haven’t seen you for years

. How are you

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doing?

Daniel: Very well, thank you. And you, Shelly?

Sherry: Not too bad. I heard you’ve got a new job. So,

what do you do

now?

Daniel: I am an engineer in a large international car corporation now.

Sherry: Oh, that’s nice! Which department

are you in?

Daniel:

I’m in the Research and Development Department.

Sherry: That sounds great!

Daniel:

Yes,

it’s

really

a

very

exciting

and

rewarding

job.

At

the

moment,

we are designing a new type of car.

Sherry:

Oh,

really?

You’ve

always

been

clever,

Dan

iel.

I

knew you’d

do

something very challenging and creative. Do you need to work overtime?

Daniel: Not really, I just work regular hours most of the time. But on

Friday nights, I sometimes stay in the office after work to deal with

unfinished tasks.

Sherry: Well, Daniel, you must come and see me sometime and tell me all

about it over a cup of tea.

Daniel: I certainly will. What about you, Sherry? How is your job?

Sherry:

I am still the accountant of that cosmetics company…

Task 2 Describing jobs

Script:

v

Jack: Hi, I’m Jack. I’m the manager of the Research & Development

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11

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Department.

I’ve

been

in

this

position

for

three

years.

I

have

to

manage

all

aspects

of

the

product

development

process,

including

resource

allocation , budget requirements and personnel management. I have to

work

with

marketing

teams

to

analyze

the

needs

of

the

developing

markets

and

direct

our

work

accordingly.

I’m

responsible

for

creating

and

managing the R&D teams and for the overall planning, execution , and

success of the projects.

v

Janet:

I’m

Janet,

Sales

Manager

of

R&T

Company.

Since

I

was

promoted

to the position of

manager four

years

ago, I’ve been

engaged in various

responsibilities.

My

responsibilities

include:

developing

sales

strategies;

achieving

sales

targets;

recruiting

and

training

sales

staff;

supervising

and

motivating

team

performance;

expanding

the

customer

base

and ensuring high levels of customer satisfaction.

v Stanley:

Hi,

I’m

Stanley.

As

the

manager

of

the

Production

Department,

I’m

responsible

for

selecting,

developing

and

managing

a

highly

competent and motivated staff of employees; ensuring that production

is

cost-effective

and

the

products

are

produced

on

time

and

of

good

quality.

Moreover,

I

have

to

work

out

the

human

and

material

resources

needed.

I’m

also responsible for identifying the training needs of our staff and

cultivating

a

culture

of

continuous

improvement

in

all

aspects

of

manufacturing.

Part IV Viewing and Speaking

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Video 1 Introducing titles and responsibilities

Script:

President: Good afternoon, everyone! This is Robin Copperfield, the new

vice

president

of

our

company.

He

will

be

in

charge

of

the

accounting

work.

Let’s give him a warm welcome!

Robin: Thank you!

President: Mr. Copperfield is an expert in the field of accounting. So,

it

is

a

ple

asure

for

us

to

have

him

here.

Now,

Mr.

Copperfield,

I’d

like

to introduce the vice presidents and managers to you.

Robin: It’s OK, thank you!

President:

This

is

May

Bates,

Vice

President

in

charge

of

the

Administration Department and the Neighborhood Service Department.

Robin: Nice to meet you, Ms. Bates.

Ms. Bates: Nice to meet you, Mr. Copperfield.

President: And this is Dennis Hayes. Vice President in charge of the

Marketing Department and the Sales Department.

Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.

Robin: Glad to meet you, Mr. Hayes.

President: And this is…oh, where is Andrew Jefferson?

Robin:

Mr.

Jefferson?

I’ve

met

him

before.

I

heard

he

is

one

of

the

secrets

of this company’s success. Everyone was raving about what a great

job

he’s done in …

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President: Uh… speak of the devil… Mr. Jefferson has just arrived.

Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.

Robin: Good to see you, Mr. Jefferson.

Mr. Jefferson: Sorry, I’m late. I was talking to a client.

Robin: Oh, t

hat’s OK. How many departments are you in charge of, Mr.

Jefferson?

Mr.

Jefferson:

Four:

Research

&

Development,

Engineering,

Contract

Budgets, and Project Preparation.

Robin: No wonder you’re so busy.

President:

Mr.

Copperfield,

there

are

three

managers

who

report

directly

to

you,

and

they

are

all

ladies.

So,

ladies,

can

you

introduce

yourselves?

Ada Black: I’m

Ada Black, responsible for management accounts.

Caroline

Clinton:

I’m

Caroline

Clinton,

responsible

for

financial

accounts.

Lucy White: I’m

Lucy White, responsible for data processing.

Robin: Oh, good. Nice to meet you all, ladies.

Key:

1. Caroline Clinton: financial accounts

Lucy White: data processing

Ada Balck: management accounts

2.

Administration;

Marketing;

Engineering;

Project

Preparation;

Accounting

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3.1

）

administration

：

rear

service

of

the

company,coordinating

the

staff

to exercise

2)neighborhood service:working out plans for preserving&improving the

physicl,social&economic health of neighbor.

3)marketing:establishing marketing strategies to

4)research&development:providing advice on available research

5)engineering:manage&controlling project quality,schedule &costs

6)contract budgets:lead the preparation,development &management of the

operational

Video 2 Do you like your job?

Script:

Robin: What’s your

job now, Jerome? Do you still work for that wholly

funded American company?

Jerome: No, I left it three years ago. I have my own business now.

Frank:

Gee,

that’s

great!

How

do

you

feel

as

a

self

-employed

entrepreneur ?

Jerome: I feel good. I can make a lot more money than before and I have

a lot of independence in doing things. But, sometimes I ge[t] tired. As

you know, it’s not very easy to run a business on your own. What about

you, Frank? What are you doing now?

Frank:

I’ve

worked

for

several

companies.

After

graduation,

I

wen[t]

to

a priva[te] company. Then a year later, I changed to a Sino-Japanese

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