拼搏的英文Business Impact Assessment

Templates

Business Impact Assessment

Information Technology Services

Document Identification

Initiative Name

Document Name

Version

Date

Business Impact Assessment

0.1

Day Month Year

Responsible Authorities

Project Sponsor

Service Owner

Project Manager

Senior User

Senior Supplier

Prepared by

TEMPLATE INSTRUCTIONS

This template includes comments to assist in the completion of sections. This can be in the form of

approach or suggested text.

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Templates

Business Impact Assessment

Purpose of Document

The purpose of the Business Impact Assessment document is to identify all business change impacts on

stakeholders internal to and external to Information Technology Services. The document will:

?

?

?

Provide sufficient information to enable the design and development of the Change Management

Strategy or any other change artefact

Identify any dependencies and risks

Provide any relevant recommendations for any change initiatives

Table of Contents

1

Executive Summary .......................................... .................................................. ........ 3

1.1

Purpose

.................... .................................................. .................................................. ........ 3

1.2

Business Impact Assessment Objectives . .................................................. ......................... 3

1.3

Scope ....... .................................................. .................................................. ........................ 3

1.4

Business Impact Summary ................................... .................................................. ............. 3

1.5

Key Findings. .................................................. .................................................. .................... 3

Introduction .......................... .................................................. ..................................... 4

1.6

Business Impact Assessment Objectives ..................... .................................................. .... 4

1.7

Document Scope

.

. .................................................. .................................................. ............ 4

Gap Analysis .................................................. .................................................. ........... 5

Environmental Analysis

.

.................. .................................................. ......................... 6

4.1

Sponsorship . .................................................. .................................................. .................... 6

Stakeholder Analysis

....... .................................................. ......................................... 7

Impact Analysis

.

..................................... .................................................. ................... 8

Risks and Issues ....................................... .................................................. .............. 11

Recommendations ....................... .................................................. ........................... 12

Appendix A ............................ .................................................. .................................. 13

9.1

Glossary of Terms

.

..................... .................................................. ...................................... 13

2

3

4

5

6

7

8

9

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Templates

Business Impact Assessment

1

1.1

Executive Summary

Purpose

The Business Impact Assessment documents the impacts on business and people based on project

implementation.

1.2

Business Impact Assessment Objectives

1.3

?

?

Scope

In Scope

?

?

Out of Scope

1.4

Business Impact Summary

Include key impacts grouped as system, process and people. Also include impacted stakeholders.

Stakeholder

Stakeholder

Impact

No.

Type

Impact

(People,

Level

Process,

(H/M/L)

Tech.)

1.5

Key Findings

Include key risks and any key interrelationships between impacts

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Business Impact Assessment

2

Introduction

-Provide background to the project (including drivers and reasons for change). Information can be sourced

from the Business Case and Project Brief.

-Explain what a BIA is:

“

The Business Impact Assessment (BIA) identifies all stakeholder impacts as well as project

implementation impacts based on stakeholder resistance or impacts of other projects. Analysing these

impacts will help to identify the initial Change Managem

ent approach to be expanded on.”

-Link project background to the Business Impact Assessment (BIA) and what the outcome will be.

1.6

Business Impact Assessment Objectives

General objectives of the BIA include:

- Identifying the gaps between current and future states (using the Business Requirements Document

(BDR) and Non-functional Requirements (NFR) documents)

-Identifying other environmental impacts such as other projects, business changes etc

-Identifying general resistance issues to technology for each stakeholder (using the Stakeholder Analysis

Document)

-Analysing (based on the above) the impact on stakeholders and initial recommendations on Change

Management initiatives

-Update with any additional objectives

1.7

Document Scope

In scope

Out of scope

Extensive analysis of University wide impacts

Stakeholder

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Business Impact Assessment

3

Gap Analysis

The Gap Analysis captures requirements identified in the Business Requirements Document and the Non-

Functional Requirements documents that will impact on stakeholders, business, processes etc . The

analysis identifies the difference between current and future states and the resulting gap can be further

analysed to identify the extent of impact on stakeholders, business, processes etc.

Process for completing:

-Review Feasibility Study

–

Business Environment section

-Capture all BRD and NFRs (including reference numbers for traceability)

-

Determine appropriate business representatives to provide input into the impact assessment (i.e. “as is”

and “to be” situation)

-Determine Current and Future States (note conduct workshop with relevant business and project

representatives to brainstorm gaps>>

-Information can also be sourced from interviews, focus groups, surveys, assessments, action plans

-Identify key audience groups impacted

–

include numbers, locations, roles etc>>

Use the following table for completing the analysis.

BRD/NFR

Ref no./

Other

Current State

Future State

Gap

Stakeholder

Table 1: Gap Analysis

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Business Impact Assessment

4

4.1

Environmental Analysis

Sponsorship

This section allows you identify all other aspects that may impact the project. These may be (in most cases)

indirect impacts, however need to be considered when analysing the overall impact on stakeholder groups.

These impacts may include:

Workplace agreements

Enterprise agreements

EHS

Safety

Faculty restructures

Other projects

Note that some of these will be out of scope and should be recorded as such. For example non project

initiative faculty restructures and their associated change management will be managed by that faculty. An

awareness of such changes may influence the level of impact of a project specific cultural impact.

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Business Impact Assessment

5

Stakeholder Analysis

Provide an overview of stakeholder analysis and its importance to the overall impact analysis. Refer to the

existing stakeholder analysis document and summarise key stake holder groups relevant for this document.

This section can be introduced with the following script and/or amended version.

“

Understanding the levels of influence and interest for both internal and external stakeholders ensures that

any change impacts can also be viewed from the stakeholder perspective. The following table includes a

summary of the stakeholder that are impacted by this project as well as their expectations in relation to the

project objectives. Stakeholders can also be broken down into subsets based on their level of experience

with technology. For example in the case of researchers there will be focus groups, pilot groups and new

users of a new system or service. These subsets will have different expectations which need to be

considered when planning for the

different change initiatives.”

Stakeholder

Subset

Influence

Interest

Expectations

Resistance

Issues

<

Researcher>>

<

group>>

H, M or L

H, M or L

<

that works>>

<

worked I the

past so what

has changed>>

Table 2: Stakeholder Summary

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