2021年1月23日发(作者：fin)
商学院

上海师范大学标准试卷

2007
－
2008
学年

第一学期

考试日期
2008
年

月

日


科目
MANAGEMENT
（
A
卷）













专业


本、专科





年级





班


姓名

















学号







题号


一


二


三


四


五


六


七


八


总分


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签名：
___________
I
．
True/False Questions 20% (1x20)
1.
Managerial decision making is assumed to be rational.
2.
Managers tend to operate under assumptions of bounded rationality.
3.
Rational analysis and intuitive decision making are complementary.


4.
Risk
is
a
situation
in
which
a
decision
maker
has
neither
certainty
nor
reasonable
probability estimates.


5.
Based
on
the
Boston
Consulting
Group
(BCG)
matrix,
the
business
group
that
is
characterized by having low growth but high market share is known as a cash cow.


6. Dogs, one of the four business groups in the corporate portfolio mix, are characterized by
low growth and low market share.

7.
Organizational
design
is
the
organization’s
formal
framework
by
which
job
tasks
are
divided, grouped, and coordinated.
8.


Division of labor is the degree to which tasks in an organization are divided into

separate jobs.
9.
Geographic departmentalization has greatly increased in importance because of today’s
competitive business environment.

10.
Authority is the individual’s capacity to influence decisions.

11.
When decisions tend to be made at lower levels in an organization, the organization is
said to be decentralized.

12.
Standardization
refers
to
the
degree
to
which
jobs
within
the
organization
are
standardized
and
the
extent
to
which
employee
behavior
is
guided
by
rules
and
procedures.

13.


Matrix
structure
is
an
organizational
structure
that
assigns
specialists
from
different
functional departments to work on one or more projects led by project managers.
14.
Disturbances that interfere with the transmission, receipt, or feedback of a message are
called sources.


15.
According
to
the
textbook,
nonverbal
communication
is
communication
transmitted
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商学院

16.
17.
18.
19.
20.

II. Multiple Choice

20%
（
1x20
）

1.
Decision making is (simplistically) typically described as which of the following?
a.
deciding what is correct
b.
putting preferences on paper
c.
choosing among alternatives

d.
processing information to completion





2.
Which of the following is the final step in the decision-making process?
a.
identifying the problem
b.
evaluating the decision’s effectiveness

c.
identifying decision criteria
d.
selecting an alternative that can resolve the problem


3.
Managers can make rational decisions if _________________.
a.
the problem is simple










b.
the goals are clear
c.
the alternatives are limited






d.
all of the above




4.
In “bounded rationality,” managers construct ______________ models that extract the
essential features from problems.
a.
multiple

b.
binding



c. interactive


d.

simplified



5.
Managerial decisions are strongly influenced by ________________.
a.
the organization’s culture








b.
internal politics
c.
power considerations










d.
all of the above

6.
Step 4 of strategic analysis involves ___________.
a.
selecting strategies that minimize or correct organizational weaknesses
b.
developing and evaluating strategic alternatives
c.
selecting strategies that exploit organizational strengths
d.
all the above


7.
________
________ are the organization’s major value
-creating skills, capabilities, and
resources that determine the organization’s competitive weapons.

a.
Strengths















b.
Opportunities
c.
Core competencies







d.
Weaknesses
8.
Relative to the organi
zation’s culture, a manager must be aware that ___________.

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without words.


According to the textbook, the average listener can comprehend more than 1200 words
per minute.


The best managers are high in the need for power and high in the need for affiliation.
People will do better when they get feedback on how well they’re progressing toward
their goals.


The key to reinforcement theory is that it ignores factors such as goals, expectations,
and needs and focuses solely on what happens to a person when he or she takes some
action.


Reinforcement theorists believe that behavior is a function of its consequences.

商学院

a.
strong and weak cultures have different effects on the strategy
b.
the content of a culture has a major effect on the strategies that can be pursued
c.
unimportant factors can support escalation of commitment to strategies
d.
a and b


9.
Formulating strategies, the fourth step in strategic planning, is complete when managers
have developed a set of strategies that __________.
a.
support and complement each other
b.
give the organization relative advantage over its rivals
c.
give the organization the most favorable competitive edge
d.
all of the above
10.
If
a
bank
estimates
the
capabilities
of
its
training
and
development
department
employees
prior to implementing a new training program designed to change their method of providing
customer service, it is completing what step in the strategic management process?

a.
identifying opportunities and threats
b.

identifying the organization’s current mission

c.

identifying strengths and weaknesses
d.

formulating strategy
11.
Organizational design is based on decisions about ____________.
a.
work specialization and departmentalization
b.
chain of command and span of control
c.
centralization and decentralization
d.
all of the above
12.
On what basis are jobs grouped in order to accomplish organizational goals?
a.

departmentalization


b.



centralization
c.
formalization







d.



coordination
13.
Grouping activities on the basis of customer flow is _____________.

a.
functional departmentalization
b.
product departmentalization
c.
geographical departmentalization
d.
process departmentalization
14.
Today’s competitive business environment has greatly increased the importance of what
type of departmentalization?
a.
geographic


b. customer

c.
product


d.
process

15.
Assigning designers, production workers, and salespeople to a common work group to
develop a new product is known as a ________________ team.
a.
differentiated



b. product

c. cross-functional

d. weak
16. Departmentalization based on _______________
groups’ jobs based on the territory or
physical location.
a.
functional


b. product





c.
geographic



d.
matrix

17.
Four
conditions
influence
the
effectiveness
of
an
encoded
message:
the
skills,
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