正品英文高考英语书面表达投诉信写作高分必背

2021年1月20日发(作者：括号英语)

高考英语书面表达投诉信写作高分必背（黄金模版经典范例）

A letter of complaint

Passage structure:

提出问题
---
说明具体情况
---
提出解决问题的办法

投诉信通常包括以下几个方面的内容：
说明投诉的原因并表示遗憾；
实事求是地阐述问 题发
生的经过，
切记不要夸大其词；
指出问题引起的后果；
提出批评及处理的 意见或敦促对方采
取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规 律：

第一段：表明来信所要投诉的问题，
尽可能做到客观礼貌，给读信人留下好印象 。
应该记住
读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作 用。

第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，
也可 以说问题的
具体体现方式。

第三段：
提出解决方案，
不需展开。< br>这段应体现书信的礼貌原则，
可以用类似“如果你能……，
我将十分感激”这样的表达方 式。还要注意做到公平、公正。



Useful sentence patterns

1. I
am
writing
to
complain
about…

I
am
writing
to
make
a
compl
aint
about…

I am writing to express my dissatisfaction about…

2. There
is
something
wrong
with…
I
bought.
For
one
thing,
..…;
for
another
thing …

3. I can hardly bear
tolerate …any more.

4. I hope you can consider my suggestions and improve the situation

5. I
trust you
will take this matter seriously and make an effort
to prevent
the recurrence of this kind.

6. I would like to have a refund(
退款
) or a replacement
（更换）
as soon as
possible.

段尾常用语：

(1)It would be highly appreciate
d if you could…

(2)I believe you will take my complaints seriously and…

(3)I hope you will give due attention to this matter.

(4)I would like to get this matter settled by the end of this month.

(5)I could not be more satisfied if you can kindly…

(6)I woul
d appreciate it very much if you could…


第一篇
Samples

假设你是李华，你新买的某外国品牌
MP3
出了故障，现你写信到其公司

反映问题：

购买日期：
上个月故障：
一周前屏幕坏了，看不见屏幕 内容已跟当地销售商家投诉，但其不
能解决要求：更换一台新的，如不行则要求退货，拿回货款。

Dear Sir or Madam,

I
am
Li
Hua.
I
am
writing
to
complain
about
the
cell
phone
produced
by
your
company.
Out of my satisfaction, the cell phone I bought last month broke down a week ago.
I cannot see anything on the screen, which has a great effect on my daily life and
my work. Much to my disappointment, I have talked about this with the shop which
sol
d me this MP3, but they couldn’t do anything about it. I can hardly bear the
poor
service
offered
by
your
company’s
agents.
I
have
no
choice
but
to
turn
to
your
help.
It
is
required
that
you
should
make
a
replacement
of
my
MP3
no
later
than
the
end of this month. Hope you can look into the matter, consider my suggestions and
solve
this
problem
as
soon
as
possible.
It
would
be
highly
appreciated
if
it
is
solved
as expected. If not, I would like to have a full refund or take legal action.

Looking forward to your early reply.

Regards

Li Hua

投诉信格式模板：

Dear ________
，

I
am
________
(
自我介绍
).
I
feel
bad
to
trouble
you
but
I
am
afraid
that
I
have
to make a complaint about ________ (
抱怨的事情
)
．

The reason for my dissatisfaction is ________ (
总体介绍
). In the first place,
________
(
抱怨的第一个方面
).
In
addition,
________
(
抱怨的第二个方面
).
Under
these
circumstances, I find it ________ (
感觉
)to ________ (
抱怨的方面带来的后果
)
．

I appreciate it very much if you could ________ (
提出建议和请求
), preferably
________ (
进一步的要求
), and I would like to have this matter settled by ________
(
设定解决事情最后期限
)
．

Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely
，

Li Ming


第二篇投诉信：
汤姆在一家商店购得劣质商品，
遂与营业员交涉。
但该营业员对他态度粗暴，
不予受理，汤姆为此向经理写一封投诉信。

January 3,2003

Dear Manager,

Now
I
am
writing
to
tell
you
that
I
bought
a
TV
set
from
your
shop
several
days
ago.
But whe
n I brought it home and turned it on, I found it didn’t work properly. So
I
took
it
back
to
the
shop
and
told
the
assistant
what
had
happened.
To
my
surprise,
your assistant didn’t help me to solve the problem. On the contrary, he shouted
at
me
rudely
and
refused
to
examine
it.
I
know
that
your
shop
enjoys
a
high
reputation
of good service, so I bought the TV set in your shop. But today, I am sorry to find
that such service should have happened in your shop and your assistant didn’t
seriously think of the interests of customers.

I hope you will look into the matter and give me a reasonable explanation. I
am waiting to know how you will deal with it. Thank you for your consideration and
I am expecting an early reply.

Sincerely yours,

Tom

第三篇网上购物书籍投诉信书面表达范文：

Dear Sir or Madam,


I’m a student from Guangming Middle School. As a faithful supporter of your
website, I have enjoyed your convenience and timely service. But this time, I’m
writing for your help.