yokooOperation excellence definition

2021年1月19日发(作者：benjie)
“Operational
Excellence
is
when
the
efforts
throughout
the
organization
are
in
a
state
of
alignment
for
achieving
its
strategies
and
where
the
corporate
culture
is
committed
to
the
continuous
and
deliberate
improvement
of
company
performance
AND
the
circumstances
of
those who work there
–

to pursue ‘Operational Excellence by Design’ and not by coincidence.” –

Joseph F Paris Jr; Chairman, XONITEK Group of Companies

20 Tips for Process Improvement
I offer these 20 tips for process improvement as a straightforward
checklist of some of the key issues. Feel free to add more.

1:
Know
your
process:
work
with
the
team
to
map
and
analyse
your
critical
service processes.

2: Get to know the team: they know what the issues are.

3: Gather data on the performance of your critical processes. How much
time is lost in waiting, checking, rework etc?

4:
Set
clear
metrics
for
your
process
–

quality,
velocity
(flow),
service.

5:
Improve
the
flow
of
your
Value
Stream:
capacity
will
increase
and
costs
will decrease.

6: Waste in service and administrative processes is mostly information
waiting in queues for
someone to act
on it: there
is little coordination
between steps.

7:
Work
to
increase
the
velocity
of
your
processes
–

reduce
waiting,
set
up, rework, delays and so on.

8: Work on the bottleneck
–
the process constraint. Improve throughput
there to improve flow throughout.

9: Focus your early improvement activity on steps near the customer to
ensure that they see early benefits.

10: As a priority address where and how you process could fail (FMEA).
Mistake-proof critical failure modes first.

11: Realign metrics with a Value Stream (flow) perspective.