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总机电话常用英语
1．请稍等片刻 just a moment ,please
2．请别挂断，我找一位会说英语的人来hold on please, I’ll get an English speaker
3．很抱歉，我英语说的不好，我找位会讲英语的人稍后回电话给您 。请问你贵
姓及电话号码？I’m sorry ,I don’t speak English well. I’ll have an English
speaker call you back later. May I have your name and telephone number?
4．请问找哪位who do you want to talk to?
5．你讲的太快了，能慢一点吗？you are talking too fast, could you speak slowly?
6．恐怕我没听懂，请您再说一遍好吗？I am afraid I didn’t understand that, could
you say that again, please?
7．抱歉我没听懂，请您拼一下好吗？sorry, but I didn’t catch that , would you mind
spelling it , please?
8．电脑/VOD如何收费？how about the charge about computer/VOD?
9．我想您打错了。I am afraid you have the wrong number.
10. 请转分机7204。Could I have extension 7204?
11. 电话不占线了，我帮您接过去。The line is free now, I’ll put you through.
12. 电话占线，请稍后再拨或者留言。Sorry , the line is busy now, would you
like to call back later or leave a message.
13. 好了，电话已通，请讲话。Well , it’s ringing, go ahead, please.
14 我再为您接通一次 I ‘ll connect you again.
15. 您能说大点声吗？ Could you speak a little louder, please?
16. 可能是电话线路出了故障。There may be a fault on the line.
17. 我向工程部报告一下。I’ll tell our engineers about it.
18. 可能是听筒没放好。May be the receiver is off the hook.
19. 我几乎听不见你在说什么。I can barely hear what you are saying .
20. 我想是我的电话坏了。I think my phone is out of order
21. 我现在是用另一个电话打给你 I’m calling from another line.
总机电话情景英语
1．招呼语Greeting
1) Good morning / afternoon / evening, Ocean Sonic Resort Sanya , how may
I assist you?您好！三亚海韵度假酒店,请问有什么可以帮您?
2) Good morning / afternoon / evening, operator ⅩⅩⅩspeaking.您好！总机。
2.电话占线The line is busy
I am sorry, the line is busy now, would you like to call back later or leave a
message?抱歉，电话正在占线，请您稍后再拨或者留言好吗？
3.请对方稍等Waiting
1）Yes, sir/madam, wait a moment please. I will check it for you.好的，请稍等先
生/女士，我帮您查一下。
2）Hold on please, I will transfer your call to our assistant manager.请别挂电话，
我帮您把电话转接到大堂副理。
4．听不清楚或线路不好Unclear
1) I’m sorry. I can’t hear you clearly, pardon please?抱歉，我听不清楚您讲话，
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