googol服务中心常用英语

2021年1月15日发(作者：许茹芸)
服务中心常用英语
1
请问您贵姓? 对不起,请您重复一次好吗?
May I have your name? / Would you give me your name ? I beg your pardon ?
（pardon , please ?）

2 请拼写客人的名字好吗？
How to spell the guest's name please ?

3 对不起，因线路问题我听不清楚您说话，请重新打一次好吗？
I'm very sorry .I can't hear clearly. Could you call it again ?

4 能告诉我客人是哪里人吗？
Would you tell me where the guest comes from ?

5能告诉我客人是哪家公司的吗？
Would you tell me which company the guest it from ?

6 对不起，我们在酒店的名单上找不到客人的名字。
I'm sorry .We can't find the guest name on our hotel list.

7 介意我把电话转接到接待处让他们为您查一下，好吗？
Would you mind connecting the line to reception to check it ?

8我再帮您查一下，请稍等。
I will check it for you again . Just a moment please.

9 很抱歉，让您久等了。
I am sorry to have kept you waiting .

10请您重复一遍您说的，好吗？
Could you repeat what you said ? / I beg your pardon ?

11 请您讲慢一点（大点声），好吗？
Could you speak more slowly (loudly)?

12 请稍等，我将为你转接。
Wait a moment, please . I will connect /transfer it for you .

13 您好，先生。这里是总机，您有一个外线电话，介意我接入您的房间吗？
How are you , sir ? This is the operator . You have an outside line . May I put
through ?

14晚上好，丹尼斯先生，布鲁斯先生的电话，请问您是否需要接听？
Good evening ,Mr . Dennis, Mr Bruce is on the line (phone) now . Would you like to
take it ?

15 对不起，先生，他的电话占线，请您稍后再拨。
I am sorry , sir . The line is busy now ,Could you please call back later .

16 对不起，先生，电话无人接听，请您稍后再拨或留言。
I am sorry ,sir . Nobody is answering ,Could you please call back later or leave a
message .

17 让我重复一次您的信息吧。
Let me repeat your message .

18 对不起，我听不懂您说什么，我可以帮您转接给大堂副理吗？
Sorry I can't follow you. May I put you through to the assistant manager?

19 对不起，先生，房间电话未挂好，转不进去。
I am sorry ,sir .The phone is restricted , I can't get through.

20 对不起，先生，我们不可以透露客人的房号。
I am sorry ,sir . We're not allowed to disclose our guest's room number .

21我是758房客，有人给我留言吗？
I am staying in room 758./ I am the guest of room 758. Did anyone leave message for
me ?

22 我的电话留言灯一闪一闪的，是否有我的留言？
The message light flashes constantly . Is there any message for me ?
The message light is flashing . Does that mean I have a message ?

23 对不起先生，我们暂时没有收到您的留言。
I am sorry ,sir . There is no message for you . / We haven’t got any message for you.

24 是的，您有一个留言。您不在时，**先生打电话给您，请您早上9点在大厅
等候，届时会有人来接您。
Yes , you have got a message .Mr ** has phoned to you when you were out ,he
wanted you to wait in the lobby at 9:00am, the company will send someone to pick
you up .

25 晚上好，**先生，请问您有收到您的留言吗？
Good evening,**sir .Did you receive your message ?

26晚上好，**先生，您的朋友**先生邀请您今晚7点到二楼中餐厅用晚餐。
Good evening,**先生，Your friend Mr ** invited you to have dinner on the second
floor at LIBAI room in the Chinese restaurant at 7 o'clock tonight.

27 您好，在您外出时，**公司的李先生来电找过您，并请您收到留言后，尽快
回复电话给他。
How are you ,Mr **.When you were out, Mr Lee of **company called you . He
wanted you to receive this message , please call him back as soon as possible.

28早上好，您的朋友**请您8点到西餐用早餐，8点30分在大堂集合。
Good morning ,Mr **. Your friend Mr **asked you to have breakfast at the western
Restaurant at 8 o'clock. Then wait in the lobby for him at 8:30am.y

29 请帮我接一下Jack He的电话。
Could you put me through to Jack He ?

30 对不起，先生，Jack He休假（下班了/不在位置上），我稍后请他回复电话给
您。请您留下联系方式。
I am sorry , sir .Jack He is on holiday(isn’t on duty /isn’t in the office ), I will ask him
to call you back . do you want to leave a message /speak to someone else.

31 隔壁房间的人太吵了，吵得我不能入睡。
I couldn’t fall sleep because of the noise from the next door .

32请马上派人来帮忙拿行李。
Please send someone to carry the luggage right away.

33 可以借用一下熨斗和熨板吗？
Can I borrow an iron and ironing board ?

34 房间空调有点问题。
There is something wrong with the air conditioning.

35喷水头的热水出不来。
The hot water in the shower doesn’t work .

36 电灯不亮。
The light isn’t working.

37 电源关闭了。
The power is off .

38请送一些毛巾过来。
Could you send some towels to my room ?