塞责-七年级生物上册
酒店前台英语口语
一.概述
在酒店里所使用的英语会
话,基本上是属于商业英语,与日常生活会话中所使用的英语略有不同,较注重礼
节。正式英语通常会让
人误解为极艰深的英语,其实,只要套用一定格式的句子和单词,就可以了。例如:
非正式英语
正式英语
What’s your name? May I have your name?
您贵姓? 请问您贵姓大名?
Do you want some tea? Could
you like some tea?
您要喝茶吗? 请问您想喝茶吗?
Over
here, please. Could you come this way please?
这边请。 请您往这边走好吗?
* 不要说OK, Sure,
Yeah等等,而要说Certainly, Sir.
* Hey, uh-huh, Hang
on 等等,也不适合在酒店中使用。
* 别说“I don’t
know.”回答“不知道”是非常不礼貌的说法。
可以说“just a
moment, please. I’ll check that for you.”
(请稍候,我来帮您确认),然后请有能
力处理的人前来协助。
*
对男性客人,尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时,最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms.
至于称呼小孩,可以直接使用
Excuse me,但是不可以直接称呼boy或girl.
*
正视对方的眼睛,以显示出你的信心和诚意。但必须注意,注视对方的眼睛,并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时,一定要多加利用手势和肢体语言。但是使用手势时要特别
小心,因为对于
不同国家、民族而言,手势的意义也大不相同。
二.基本待客英语
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1. May I ~
2. Could you ~
3. Would you ~
I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况。
1.自己要做什么事时,就使用May I ~
May I have your
name, please?
请问尊姓大名
May I have your
check-out time, please?
请问您什么时候结帐离开?
May I see your passport, please?
请让我看一下您的护照好吗?
May I know your
nationality, please?
请问您的国籍是什么?
2. 麻烦客人时,可使用Could you ~
Could
you fill out the form, please?
请您填写这张表格好吗?
Could you write that down, please?
请您写下来好吗?
Could you draft the fax,
please?
请您写下传真的草稿好吗?
Could you hold
the line, please?
请不要挂电话好吗?
3.询问客人的喜好或是做什么时,可使用Would you ~
Would
you like tea or coffee?
请问您要喝茶还是咖啡?
Would you like to take a taxi?
请问您要搭计程车吗?
Would you mind sitting here?
请问您介意坐在这里吗?
** 只要在疑问词后加“Would you
~”,就可以提出大部分的询问。
When would you like to
visit Kunshan?
请问您想要何时参观昆山?
When
would you like to have lunch?
请问您想在哪里用餐?
What time would you like to eat?
请问您想何时用餐?
Who would you like to
contact?
请问您想和谁联络?
Which kind of
room would you prefer?
请问您喜欢哪一种房间?
How would you like to settle your bill?
请问您的账单如何处理?
How long would you like
to stay?
请问您要逗留多久?
How many tickets
would you like to buy?
请问您要买几张票?
4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you
like me to do ~?
Shall I draw the
curtains?
请问需要我把窗帘拉上吗?
Shall I draw
you a map?
请问要我为您画一张地图吗?
Shall I
make the reservation for you?
请问要我为您安排预约吗?
(二)招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good
evening. (用于下午六点过后)
在这些招呼语的后面接句子,例如:
Good morning, sir. Are you checking-out?
早上好,先生,请问您要退房吗?
Good afternoon, sir.
Welcome to LI JIA Hotel.
中午好,先生,欢迎光临丽嘉酒店
Good evening, Ms. May I help you?
晚上好,小姐,请问我能为您服务吗?
后面也可以接上自己酒店名称、部门名称,如:
Good morning,
sir. This is the Front Desk. May I help you?
早上好,先生。这里是服务台,请问您需要服务吗?
(三)回答
1.一般性的回答
I see, sir.
我明白了,先生。
Certainly, sir.
好的,先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了,先生。
I am very sorry
to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说“No.”,要委婉一些。
I am afraid
I can’t do that.
不好意思,我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思,先生,麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错,就说:“We are
sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the
inconvenience.
很抱歉造成您的不便。
I would
like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are
welcome.
不客气。
Thank you, sir.
谢谢您,先生。
Thank you very much
非常感谢您。
6.交给客人某些东西时,可以说
Here you
are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7. 当客人准备离开时,可以说:
Have a nice
day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again
soon.
希望不久能再次见到您。
Thank you for
staying with us.
谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes,
Yes.如果听不懂事,要向客人提出疑问,或是先
向对方说“Just a moment,
please.”, 然后请求他人协助。
Pardon?
对不起?
Pardon me?
对不起?
I beg your
pardon?
对不起请再说一遍好吗?
Could you repeat
that, please?
请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room
key?
不好意思,先生,您是说您丢了房间的钥匙?
电话英语的应对
1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例 如:
“Hello, this is Information Desk.”
您好,这里是问询处。
“Information Desk
speaking. May I help you?”
问询处,请问您要服务吗?
2.打错电话时
如果是外线打错时,可以回答:
I am
afraid you have the wrong number.
不好意思,您打错电话了。
This is the LI JIA Hotel, 2234-1156.
这里是丽嘉酒店,电话是2234-1156。
如果是总线转错内线时,可以回答:
This is Room
Reservations. I’ll transfer your call to
Restaurant Reservations.
这里是客房预约处,我帮您转接到餐厅预约柜台。
I am afraid
this is a direct line. We can not transfer your
call to the Chinese Restaurant Could
you dial
2234-1156, please.
不好意思,这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗?
3.当负责的工作人员不在时
I am afraid is out at the
moment. He should be back around 5 p.m.
不好意思,林先生现在外出。他应该会在下午5点左右回来。
I am
afraid is on another line. Could you hold the
line, please?
不好意思,郝先生正在讲电话。请您在线上稍侯好吗?
I’ll tell him to call you back when he
returns.
他回来时,我会请他回电。
May I have your
name and phone number, please?
请告诉我您的大名和电话好吗?
4.当会话结束时
结束电话中的对话时,不可以简单说“bye-
bye”,最好说:
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生,不客气。
We look forward to hearing
from you.
我们静候您的佳音。
Please contact me
if you have any further questions.
如果您有任何其他问题,请和我联络。
三.柜台服务
B=行李服务员(Bellman)
C=服务员 (Clerk)
H=客房服务员(Housekeeping)
BC=领班(Bell Captain)
G=客人(Guest)
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome
to China-trust Hotel.小姐,晚安。欢迎光临中信酒店。
G: Thank
you.谢谢你。
B: How many pieces of luggage do you
have?请问您有多少件行李?
G: Just this three.只有这3件。
B: Two suitcases and one bag. Is that
right?2个旅行箱和1个手提皮包,这样对吗?
G: Yes. That’s
all.对,就这些了。
B: I’ll show you to the Front
Desk. This way, please. I’ll put your bags by the
post over there.
我来带您到柜台,这边请。我先将您的行李放在柱子旁边。
G: I
see, thanks.我知道了,谢谢。
B: A bellman will show
you to your room when you have finished checking-
in.当您办好住宿登记时,
行李服务员会带您到房间。
G: OK. Fine.好极了。
B : Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
酒店前台预定英语对话
Front Desk: Royal Hotel, can I
help you?
前台:皇家酒店,我能为您服务吗?
John:
Yes. I need a room for three days from May 2 to
May 4. Do you have any vacancies?
约翰:我想订一个房间,五月2号到4号,请问你们还有空房吗?
Front
Desk: Yes, we have. What kind of room would you
like?
前台:还有空房。您需要什么样的房间?
John: I'd
like a suite with an ocean view, please.
约翰:我想要一个可以看到海景的套房。
Front Desk: No
problem, sir.
前台:没问题,先生。
John: How
much will that be?
约翰:价格如何?
Front
Desk: It's RMB 400 per night.
前台:每晚400元。
John: That's a little high. I'm told your
hotel is offering a discount now.
约翰:价格有点高。我听说你们酒店正在打折。
Front Desk:
Yes, we were, but the offer ended yesterday. I'm
sorry.
前台:是的,但打折期昨天就结束了。很抱歉。
John:
Oh, I see. Then do you have anything less
expensive?
约翰:我明白了。那么你们是否还有其他便宜一点的套房?
Front Desk: No, sir. This is the least
expensive suite we have at the moment.
前台:没有了,先生。到目前为止,这是最便宜的套房。
John: OK,
I'll take it. By the way, does the price include
breakfast?
约翰:那好吧,我就预定它了。顺便问一下,房价是否包括早餐?
Front Desk: Yes, it does. Now could I
have your name, please?
前台:是的,包括早餐。现在我能问一下您的名字吗?
John: My
name is John Deep.
约翰:我叫John Deep。
Front Desk: Would you kindly spell
that for me?
前台:您能拼一下吗?
John: That
is J-o-h-n D-e-e-p.
约翰:J-o-h-n D-e-e-p.
Front Desk: Thank you. How many nights would
you like to stay?
前台:谢谢。另外您预计在此停留多久?
John: Three nights, from May 2 .
约翰:三天,五月2号开始。
Front Desk: Certainly,
sir. Our check-in time is after 1:00pm. We look
forward to seeing you.
前台:好的。我们的登记时间是在下午一点钟之后。静候您的光临。
John:
Thank you.
酒店常用英语口语100句
1、Good morning ,sir(madam)
早上好,先生(小姐)
2、Good afternoon ,ladies and gentlemen
下午好,女士们,先生们。
3、Good evening ,miss
Price
晚上好,普莱丝小姐。
4、How are you
today ,Mr Brown ?
你今天好吗?布朗先生。
5、I‘m quite well ,thank you.
我很好,谢谢你。
6、Hs good to see you again ,sir(madam)
再次见到你真高兴,先生(小姐)
7、Nice to meet
you ,sir.
见到你真高兴,先生。
Titles(称呼)
8、Are you ?
你是贝丝特夫人吗?
9、You must be professor Ford.
你一定是福特教授。
10、May I know your
name,sir(madam)?
我可以知道你的名字吗?先生(小姐)。
11、Here‘s a letter for you ,Dr white.
怀特医生,这儿有你的一封信。
12、you‘re wanted on
the phone,Captain Smith.
史密斯船长,有你的电话。
13、Welcome to our hotel, miss Henry.
欢迎来到我们酒店,享利小姐。
14、May I be of service
to you,Mr Baker ?
我能为你服务吗?贝克先生?
15、Can I help you, Ms Blake?
我能帮你吗?布雷克小姐?
16、Would you take the
seat ,young lady ?
请坐,小姐,
Offering Help 主动提出帮助
17、May I help
you ?
18、Can I help you?
我能帮你吗?
19、What can I do for you ?
我能为你作什么?
20、 May I take your ba for
you?
我可以为你拿你的手提包吗?
21、
May I help you with your suitcase?
我能帮你拿你的箱子吗?
22、 Would you like me to
call a taxi for you ?
你需要我为你叫一辆出租车吗?
23、 Thank you very much.
非常感谢
24、 Thanks for the trouble .
麻烦你了
25、 It‘svry kind of you?
你真是太好了
26、 No,thanks.
不用了,谢谢!
Answers to Thanks对感谢语的应答
27、 You‘re
welcome.
欢迎你
28、 Not at all.
不用谢
29、 That‘s all right.
没关系
30、 Don‘t mention it.
别提了
31、 It‘s my plcasurc.
这是我的荣幸
Expressing welcome 表示欢迎
32、 Welcome ,sir(madam)。
欢迎光临,先生(小姐)
33、 Welcome to our hotel
,sir (madam)。
欢迎光临我们酒店,先生(小姐)
34、 Welcome to our western restaurant.
欢迎来我们西餐厅
35、We‘re glad to have you
here.
我们很高兴你来到之儿
36、I‘m always
at your service ,sir (madam)。
随时为你效劳,先生(小姐)。
Apologies 表示道歉
37、I‘m sorry,sir (madam)。
对不起,先生(小姐)。
38、I‘m very sorry.
非常抱歉。
39、I‘m sorry to trouble you.
对不起打扰你了。
40、I‘m sorry to have taken so much of
your time.
对不起占用你太多时间了。
41、I‘m
sorry to have kept you waiting .
对不起让你久等。
42、Excuse me for interrupeing you.
原谅我打挠你了。
43、I hope you‘ll forgive me.
我希望你能原谅我。
Answers to
Apology(对道歉语的应答)
44、It doesn‘t
matter.
没关系。
45、It‘s nothing.
没什么。
46、Never mind.
别放在心上。
47、That‘s nothing.
没什么。
48、Don‘t bother about that.
别再想它。
49、Don‘t worry about it.
别担心。
50、Don‘t apologize, It was
my fault.
别道歉,这是我的错。
Good
wishes(良好祝愿)
51、Have a good time!
祝你们玩得愉快!
52、Have a nice evening!
祝你晚上愉快。
53、Happy Birthday!
生日快乐。
54、Merry Christmas!
圣诞快乐。
55、May you succeed
祝你成功
Parting(分手再见)
56、 Good-bye and good luck.
再见,祝你好运。
57、Hope you‘ll have a nice trip.
希望你旅途愉快。
58、Wish you a pleasant
journey .
祝你旅途愉快。
59、Happy
landing.
祝你安全抵达。
60、Bon voyage.
一帆风顺。
61、Hope to see you again.
希望再次见到你。
62、Good night.
晚安。
63、See you Tomorrow.
明天见。
Self-Introduction (自我介绍)
64、I‘m henry ,I’m from Golden Lake Hotel, I‘m
here to meet you .
我叫享利,来自金湖酒店,我是来接您的。
65、My name is
Irene ,I‘m the housekeeping
Department
waiter.
我的名字是艾琳,我是管家部服务员。
66、I‘m
the receptionist here ,welcome to our hotel.
我是这儿的接待员,欢迎来到我们酒店。
67、Reservations ,May I help you ?
预订部,我能帮你吗?
68、Room service ,May I
come in ?
送餐服务,我可以进来吗?
69、This
is Henry Adams speaking.
我是享利。亚当斯。
Affirmative Responses (肯定回答)
70、Surely.
当然可以。
71、Certainly ,sir (madam)。
当然可以,先生(小姐)。
72、Yes,sir,(madam)。
是的,先生(小姐)。
73、That‘s true ,sir
(madam)。
是这样的,先生(小姐)。
74、Very
well.
非常好。
Negative
Responses(否定回答)
75、No ,sir (madam)。
不,先生(小姐)。
76、I don‘t think so.
我不这样认为。
77、Of course not.
当然不。
78、I‘m afraid that’s not a good
idea.
恐怕,那个主意不好。
Useful
Questions 常用问句
79、What do you prefer ,tea
or coffee?
你喜欢什么?茶还是咖啡。
80、Woulld your please sign here ?
请在这儿签名好吗?
81、A table for two?
两人的一张台吗?
82 、How long do you plan to
stay ?
你计划住多久。
83、Could you
please spell your name ?
请拼一下你的名字吗?
84、What kind of room would you like ?
你要哪类房间?
85、May I see your passport ?
我可以看你的护照吗?
86、May I have your
tetephone number ?
我可以知道你的电话号码吗?
87、What‘s the trouble, sir?
你怎么啦?先生。
88、Shall I call a doctor for you ?
我为你叫一个医生吗?
89、Dir you eyoy the play?
你喜欢这个节目吗?
90、Do you like this
song?
你喜欢这首歌吗?
Useful
expressions 惯用表达语
91、Enjoy you breakfast
,sir ?
请享用你的早餐,先生。
92、Here is
the menu.
给你菜谱。
93、The service
guide is on the desk.
服务指南在桌面上。
94、The swimmcing pool is over there .
游泳池在那边。
95、Go ahead ,please.
请接着讲。
96、The line is busy .
线路正忙。
97、You look grest .
你看上去真棒。
98、Please consult the song
list .
请翻阅点歌单。
99、It‘s a very
touching story.
这是一个非常感人的故事。
100、Without music,the world would be dull.
如果没有音乐,这世界将会变得很沉闷。
酒店常用英语(一)
Part one : general expressions
1)
Good morning (afternoon ,evening),sir
(madam).早上好(下午、晚上好),好,先生(夫人)
2) How do
you do? (-- how do you do ?)您好!
3)
Hello (or hi )!您好!
4) How is everything
(with you )?
(您的)一切都好吗?
5) How
are you getting on ( or along ) these days
?这几天过得怎么样?
6) How are you ? (- Fine
,thank you .and you? )您的身体好吗?
7) Glad
(nice ) to see you .
见到您很高兴。
8)
Welcome to our hotel.
欢迎到我们的酒店来!
9) It’s nice to meet you again , Mr. Johnson
.再次见到您太好了,约翰逊先生。
10) Good –bye.(or bye-
bye)再见!
11) Good night.晚安(晚间告别用)
12) Have a good rest.祝您休息好!
13) See
you later (tomorrow).
以后(明天)见!
14) Hope to see you again soon.
希望不久再见到您!
15) Have a good time.
祝您过得愉快!
客房用品英文一览表
作者:英语培训
来源:职业餐饮网 发布时间:2009年03月25日 点击数: 1897 【字体:小 大】
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住宿篇1 前台:
company 陪伴,同伴 single room 单人房
double room 双人房 intend 想要,打算
party
(参加共同活动的)一批,一组,一组人 date 日期,日子
kind 种,类 bath
浴室 shower 淋浴
suite (一套)房间 deluxe 豪华的
presidential 总统的,总统职务的
available
可用的,合用的,可得到的,可到达的
【收
fully
完全地,彻底地 name 名字,姓,姓名,名称
address 地址 the
phone number 电话号码 be able to 能,会
guarantee 保证,担保,包,管 occupancy 占有,占用 peak
最高的,高峰的
arrival 到来,到达
departure
启程,离开,出发 book 预定,定
hotel 旅馆 offer 提出,提供
discount 折扣
vacancy 空,空房间
solid 全部地
be full up 全满 include 包括,包含 major 较大范围的,主要的
international 国际的,世界的 provide with 提供
mini-bar 小冰柜 sort 种类,类别 price 价格,价钱
dollar 美元 service 服务,服侍 of course 当然 rate
价格,费用
tax extra 另加税金 look forward to
期待,希望
receive 接待,接见,欢迎 guest 旅客,宿客
welcome to 欢迎到来 bellboy 行李员,旅客服务员
客房用品英文一览表
doorbell
门铃
trash can
垃圾桶
socket
插座
cat’s eye
猫眼
sheet
床单
clothesline
晾衣绳
safety chain
防盗链
quilt
被子
receiver
接收器
switch
开关
guilt cover
被套
laundry form
洗衣单
mirror
镜子
pillow
枕头
baggage rack
行李架
closet
衣柜
pillowcase
枕套
plug
插头
clothes hanger
衣架
facial tissues
纸巾
ice cubes
冰块
protective mask
防毒面具
facial tissues box
纸巾盒
ice pail
冰桶
laundry bag
洗衣袋
telephone
电话
flat iron
熨斗
blanket
毛毯
note
便签
mattress
床垫
bathrobe
浴袍
shoe-brush
鞋擦
shampoo
洗发液
slippers
拖鞋
bedside table
床头柜
foam bath
沐浴液
air conditioner
空调
glass
玻璃
exhaust fan
换气扇
desk
书桌
bathroom
浴室
cotton swab
棉签
desk lamp
台灯
toilet
卫生间
weigh bridge
地秤
drawer
抽屉
washbowl
洗脸盆
watering can
水壶
hotel services guide
饭店服务指南
water tap
水龙头
handicraft
工艺品
remote controller
遥控器
serving
tray
托盘
button
按钮
sewing kit
针线包
tooth brush
牙刷
power
电源
envelop
信封
tooth paste
牙膏
mineral water
矿泉水
letter
paper
信纸
shower
cap
浴帽
instant
noodles
碗面
hair dryer
吹风机
soap
香皂
curtain
窗帘
yellow page
黄页
comb
梳子
window
窗户
magazine
杂志
soap dish
皂托
tea table
茶几
network cable
网线
glass cup
玻璃杯
ashtray
烟缸
mouse pad
鼠标垫
razor
剃须刀
match
火柴
wall lamp
壁灯
stool
马桶
carpet
地毯
TV
电视
toilet
paper
手纸
light
bulb
电灯泡
chair
椅子
towel
毛巾
refrigerator
冰箱
bath towel
浴巾
beer
啤酒
bathtub
浴缸
coke cola
可口可乐
bath mat
防滑垫
seven-up
七喜
flower vase
花瓶
酒店处理投诉英语
作者:英语培训 来源:职业餐饮网
发布时间:2009年03月25日 点击数: 1428 【字体:小 大】 【收
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Settling complaints 处理投诉
来源:
日期:2006年01月04日 20:36:45 阅读 11924 次 作者:
Key
Sentences(重点句子)
128.Can you change the room
for me? It's too noisy.
能给我换个房间吗?这儿太吵了。
129.My wife was woken up several times by the
noise the baggage elevator made.
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130.She said it
was too much for her.
她说这使她难以忍受。
131.I'm
awfully sorry,sir.
非常对不起,先生。
132.I do
apologize.
我向您道歉。
133.No problem,sir.
没问题,先生。
134.We'll manage it,but we don't
have any spare room today.
我们会尽力办到,但是今天我们没有空余房间。
135.Could you wait
till tomorrow?
等到明天好吗?
136.I hope we'll be
able to enjoy our stay in a quiet suite tomorrow
evening and have a sound
sleep.
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137.And if there
is anything more you need, please let us know.
如果还需要别的什么东西,请告诉我们。
138.The light in this
room is too dim.
这房间里的灯光太暗了。
139.Please get me a brighter one.
请给我换个亮的。
140.Certainly,sir.I'll be back right away.
好的,先生,我马上就回来。
141.The room is too cold for
me.I feel rather cold when I sleep.
这房间太冷了,我睡觉时感到很冷。
Dialogue A
A
guest(B) wants to change a room.He goes to the
assistant manager(A)
A:Good morning,sir.What
can I do for you?
B:I'm Bell.I'm in Room
908.Can you change the room for me?It's too
noisy.My wife was woken
up several times by
the noise the baggage elevator made.She said it
was too much for her.
A:I'm awfully
sorry,sir.I do apologize.Room 908 is at the end of
the corridor.It's possible
that the noise is
heard early in the morning when all is quiet.
B:Anyhow,I'd like to change our room.
A:No
problem,sir.We'll manage it,but we don't have any
spare room today.Could you wait till
tomorrow?The American People-to-people
Education Delegation will be leaving tomorrow
morning.There'll be some rooms for you to
choose from.
B:All right.I hope we'll be able
to enjoy our stay in a quiet suite tomorrow
evening and have
a sound sleep.
A:Be
sure.I'll make a note of that.Everything will be
taken care of.And if there is anything
more
you need,please let us know.
Dialogue B
A:Good evening,ma'am.Did you ring for
service?What can I do for you?
B:Yes.The light
in this room is too dim.Please get me a brighter
one.
A:Certainly,sir.I'll be back right
away?Do you mind if I move your things?
B:Oh,no.Go ahead.
A:Thank you?How is the
light now?
B:It's much better now.Thank you.
A:You're welcome.And if you need any other
things,please let us know.
B:Ah,yes,the room
is too cold for me.I feel rather cold when I
sleep.Can you turn off the
air-conditioning?
A:(Checks)The air-conditioning is already
off,ma'am.
B:Maybe I'm getting a cold.
A:Would you like an extra blanket?
B:OK.And would you please get me some hot
water,too?I think I need to take some medicine.
A: Certainly,ma'am.I'll be right back?here is
a blanket,and hot water for you.Anything else?
B:No,thanks.
A:Good night,ma,am.
Words and Expressions
elevator n.电梯
corridor n.走廊,回廊
delegation n.代表团
extra a.额外的,外加的
blanket n.羊毛毯,毯子,毛毡
酒店前台接待常用英语
作者:酒店英语 来源:职业餐饮网
发布时间:2009年03月15日 点击数: 2684 【字体:小 大】
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基本待客英语
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1.
May I ~
2. Could you ~
3. Would you ~
I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况。
1.自己要做什么事时,就使用May I ~
May I have
your name, please?
请问尊姓大名
May I have
your check-out time, please?
请问您什么时候结帐离开?
May I see your passport, please?
请让我看一下您的护照好吗?
May I know your
nationality, please?
请问您的国籍是什么?
2.
麻烦客人时,可使用Could you ~
Could you fill out
the form, please?
请您填写这张表格好吗?
Could
you write that down, please?
请您写下来好吗?
Could you draft the fax, please?
请您写下传真的草稿好吗?
Could you hold the
line, please?
请不要挂电话好吗?
3.询问客人的喜好或是做什么时,可使用Would you ~
Would
you like tea or coffee?
请问您要喝茶还是咖啡?
Would you like to take a taxi?
请问您要搭计程车吗?
Would you mind sitting here?
请问您介意坐在这里吗?
** 只要在疑问词后加“Would
you ~”,就可以提出大部分的询问。
When would
you like to visit Foshan?
请问您想要何时参观佛山?
When would you like to have lunch?
请问您想在哪里用餐?
What time would you
like to eat?
请问您想何时用餐?
Who would
you like to contact?
请问您想和谁联络?
Which kind of room would you prefer?
请问您喜欢哪一种房间?
How would you like
to settle your bill?
请问您的账单如何处理?
How long would you like to stay?
请问您要逗留多久?
How many tickets would you like to
buy?
请问您要买几张票?
4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you
like me to do ~?
Shall I draw the
curtains?
请问需要我把窗帘拉上吗?
Shall I
draw you a map?
请问要我为您画一张地图吗?
Shall I make the reservation for you?
请问要我为您安排预约吗?
(二)招呼语
Good morning. (用于中午以前)
Good
afternoon. (用于中午至下午六点以前)
Good
evening. (用于下午六点过后)
在这些招呼语的后面接句子,例如:
Good morning, sir. Are you checking-
out?
早上好,先生,请问您要退房吗?
Good
afternoon, sir. Welcome to FOSHAN Electrcical
Hotel.
中午好,先生,欢迎光临佛山电子宾馆
Good
evening, Ms. May I help you?
晚上好,小姐,请问我能为您服务吗?
后面也可以接上自己酒店名称、部门名称,如:
Good
morning, sir. This is the Front Desk. May I help
you?
早上好,先生。这里是服务台,请问您需要服务吗?
(三)回答
1.一般性的回答
I see, sir.
我明白了,先生。
Certainly, sir.
好的,先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了,先生。
I am very sorry to have
kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说“No.”,要委婉一些。
I am afraid I
can’t do that.
不好意思,我恐怕没办法那样做。
Excuse me,
sir. Please let me pass.
不好意思,先生,麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”;
如果是公司的错,就说:“We are sorry.”。
I am very sorry
for the delay.
很抱歉延误了时间
I am very sorry
for the inconvenience.
很抱歉造成您的不便。
I would
like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome
不客气。
Thank you, sir.
谢谢您,先生。
Thank
you very much.
非常感谢您。
6.交给客人某些东西时,可以说
Here you are.
您要的东西在这里。
Here is your
room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7. 当客人准备离开时,可以说:
Have a nice
day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for
staying with us.
谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes,
Yes.如果听不懂事,要向客人提出疑问,或是先
向对方说“Just a moment,
please.”, 然后请求他人协助。
Pardon?
对不起?
Pardon me?
对不起?
I beg your pardon?
对不起请再说一遍好吗?
Could you repeat that,
please?
请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room
key?
不好意思,先生,您是说您丢了房间的钥匙?
电话英语的应对
1.
接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如:
“Hello, this is Information Desk.”
您好,这里是问询处。
“Information Desk
speaking. May I help you?”
问询处,请问您要服务吗?
2.打错电话时
如果是外线打错时,可以回答:
I am afraid you have the wrong number.
不好意思,您打错电话了。
This is the FOSHAN
Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时,可以回答:
This is Room
Reservations. I’ll transfer your call to
Restaurant Reservations.
这里是客房预约处,我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时
I am afraid is
out at the moment. He should be back around 5 p.m.
不好意思,林先生现在外出。他应该会在下午5点左右回来。
I am afraid is on another line. Could you
hold the line, please?
不好意思,郝先生正在讲电话。请您在线上稍侯好吗?
I’ll
tell him to call you back when he returns.
他回来时,我会请他回电。
May I have your
name and phone number, please?
请告诉我您的大名和电话好吗?
4.当会话结束时
结束电话中的对话时,不可以简单说“bye-bye”,最好说:
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生,不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me
if you have any further questions.
如果您有任何其他问题,请和我联络。
三.柜台服务
B=行李服务员(Bellman)
C=服务员
(Clerk)
H=客房服务员(Housekeeping)
BC=领班(Bell Captain)
G=客人(Guest)
To the Front Desk.
带客人到柜台
B: Good evening,
Ms. Welcome to FOSHAN Electrcical Hotel.
小姐,晚安。欢迎光临佛山电子宾馆。
G: Thank you.
谢谢你。
B: How many pieces of
luggage do you have?
请问您有多少件行李?
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包,这样对吗?
G: Yes.
That’s all.
对,就这些了。
B: I’ll
show you to the Front Desk. This way, please. I’ll
put your bags by the post over there.
我来带您到柜台,这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了,谢谢。
B: A bellman will show you to your room when
you have finished checking-in.
当您办好住宿登记时,行李服务员会带您到房间。
G: OK.
Fine.
好极了。
B: Please enjoy
your stay.
祝您住宿愉快。
Taking a guest to the
room
前台接待的英语
酒店前厅接待常用的27句英语口语!
1.I'd like to book a double room for Tuesday
next week.下周二我想订一个双人房间。
2.What's the
price difference?两种房间的价格有什么不同?
3.A double room with a front view is 140
dollars per night,one with a rear view is 115
dollars
per
night.一间双人房朝阳面的每晚140美元,背阴面的每晚115美元。
4.I
think I'll take the one with a front view
then.我想我还是要阳面的吧。
5.How long will you be
staying?您打算住多久?
6.We'll be leaving Sunday
morning.我们将在星期天上午离开。
7.And we look
forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with
bath from the after-noon of October 4 to the
morning of
October
10.我想订一个带洗澡间的单人房间,10月4日下午到10月10日上午用。
9.We
do have a single room available for those dates.
我们确实有一个单间,在这段时间可以用。
10. What is
the rate, please?请问房费多少?
11.The
current rate is$ 50 per night.现行房费是50美元一天。
12. What services come with
that?这个价格包括哪些服务项目呢?
13.That sounds not
bad at all. I'll take it.听起来还不错。这个房间我要了。
14. By the way, I'd like a quiet room away
from the street if the is possible.
顺便说一下,如有可能我想要一个不临街的安静房间。
15.Welcome
to our hotel.欢迎光临。
16.So you have got
altogether four pieces of baggage?您一共带了4件行李,是不是?
17. Let me have a check again.让我再看一下。
18.The Reception Desk is straight
ahead.接待处就在前面。
19.After you, please.你先请。
20.Excuse me, where can I buy some
cigarettes?劳驾。我到哪儿可买到香烟?
21.There is a
shop on the ground floor.一楼有个商店。
22.It
sells both Chinese and foreign
cigarettes.在那儿可买到中国香烟和外国香烟。
23.Can I also
get some souvenirs there?也可以买到纪念品吗?
24.There is a counter selling all kinds of
souvenirs.有个柜台出售各种各样的纪念品。
25.Excuse
me,where is the restaurant?劳驾,请问饭厅在哪儿?
26.We have Chinese restaurant and a
western-style restaurant.Which one do you
prefer?我们
有中餐厅和西餐厅,你愿意去哪个?
27.I'd like
to try some Chinese food today.今天我想尝尝中国菜。
前台接待英语怎么说
许多规模比较大的公司都有一个接待员,我们通常叫前台。T
he work
of a receptionist is interesting and varied.
前台的活可是不少。
The work is also important
because the receptionist is the first person
visitors see when they
come to a firm. So the
receptionist gives them the first idea of the
firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。
Rose is a receptionist at Modern Office
limited. In this part Rose will speak to Mr.
Hussein, who
has an appointment with the Sales
Manager Mr. Shelli at 11:30.
ROSE: Good
morning. Can I help you?
MR HUSSEIN: Good
morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have
an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from
the Gulf Trading Company.
ROSE: Let me
see?? Ah yes, Mr take a seat, Mr Hussein. I'll
tell the Manager's
Secretary you are here.
(DIALS)
MARIA: Mr Shelli's
Office.
ROSE: Hello Maria, this is
Reception. Mr Omar Hussein is here. He has an
appointment with Mr Shelli
at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes,
he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and
fetch him now.
ROSE: Thanks. (REPLACES
PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr
Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary.
Please come this way. I'll take you to his office.
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”
。这个时候前台应该怎样接待这些客人呢?
我们看看Rose 是怎么做的吧!
The second visitor is Mr Li. He has not an
appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good
morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr
Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR
LI: Er?? No, I haven't. You see, I only arrived in
the country this morning.
ROSE: Well, I
know he's busy at the moment but I'll ask his
secretary when he'll be free. Please
sit down.
MR LI: Thank you. (DIALS)
MARIA: Mr Shelli's office.
ROSE:
Oh, hello Maria. It's reception again. I have Mr
Li here. He hasn't an appointment but he'd
like to see Mr Shelli. When will he be free?
MARIA: Let me see ?? Well, Hmmm, he'll be
free about 12.30. Can Mr Li wait?
ROSE:
Mr Shelli will be free about half past twelve. Can
you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR
LI: Oh that's fine. I'll wait.
ROSE:
(TO MARIA) Maria, Mr Li will wait.
MR
LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI)
She'll come and fetch you later.
MR LI:
Thank you.
ROSE: where are you staying,
Mr Li?
MR LI: At the Plaza. ROSE: The
Plaza?
MR LI: Yes, I usually stay
there.
前厅专用英语
1、 ACCOMMLDATION
特指留宿的有关房间的种类及位置
2、 ADJOINING
ROOM(邻近房)指两间房间连在一起
3、 ADVANCE
DEPOSIT(订金)客人为了确保能有房间而提前支付给公司的一笔押金
4、
ADVANCE PAYMENT按照公司财务规定和有关规定,要求客人预先支付房费和可能的其它费用
5、 AMENITY公司免费向住店客人提供的一些礼品,如水果、鲜花或饮品等
6、
ARRIVAL指客人入住酒店的抵达日期
7、 AVERAGE ROOM
RATE指所有住房的平均价格,它是前台的一个常用术语即ARR
8、 BILLING
INSTRUCTION指非常详细的向客人收款的指令,如房费怎样付
9、
BLOCK(预先锁房)指为了把某间房能够保留下来,而提前把此房间在某日锁起来
10、
CANCELLATION(取消)指客人取消订房
11、 CHECK IN指客人登记入住酒店
12、 CHECK OUT指客人结帐离开酒店
13、
CONNECTING指两间房中有一扇门连通起来的房间
14、
CONFIRMATION(确认)指公司发给客人的一种十分详细的订房书面协议,承认客人在将来的某
一天有
权居住在本酒店
15、 CORPORATE
RATE(公司合同价)指与酒店有协议而提供给公司的客人的房间价格,这类价格通
常为特
别价,且保密
16、 CREDIT
CARD(信用卡)指由银行签发一种可以作为交易的卡片,代替现金支付的凭证
17、
DEPARTURE指客人结帐离开的日期
18、 DOUBLE SALEDOUBLE
CHECK IN(双重出售)指两个没有关系的客人,被错误地安排入住同一房间
19、 DUE
OUT(该走未走)指某个房间应该是空房,但到了中午十二点以后,客人仍没退租
20、
EARLY ARRIVAL(提前抵达)在下午两点以前到达酒店办理入住手续的客人
21、
EXTENSION(续住)经过批准后的客人延长居住
22、 EXTSION
BAD加床,一般应收费
23、 FORCAST(预报)预先计算日后某一段时间的住房或其它计划
24、 GUEST FOLIO(客人帐单)指客人在酒店内消费的详细反映
25、
HOUSE USE ROOM(酒店自用房)它通常包括三方面的内容,A内部员工短期或长期使用客房,B客
房短
期用作仓库,C客房用作办公室
26、
HOUSEKEEPING(客房部)指负责清扫公共区域和客人房间卫生的部门
27、
HOUSEKEEPING REPORT客房部报表,指由客房部员工所做的人工检查出来的有关客房使用状态
的报告,
通常一天做三次
28、 JOIN IN指该房已有一个居住,后来又加进一个
29、 LOG BOOK记事本指本部门之间员工沟通的记录本,记录一天来任何需要通知的各种事情
30、 NET RATE(净价)指不含服务费的各种价格
31、 OUT OF
ORDER(坏房)指因需要装修或进行大装修而不能出售的房间
32、
PACKAGE(包价)指一种包含房费、餐费或其它费用的价格
33、 PERMANENT
ROOM(长包房)有两面的做做含意:A客人长期居住,B客人用作长期办公室
34、 RACK
RATE(门市价)酒店公开的门市价(指房间)
35、
REGISTER(登记)指把一个客人变成为住店客人的过程
36、 REGISTRATION
CARD:登记卡 指客人入住酒店所必须填写的表格,通常包含以下内容:名字、入住日
期、房价等
37、 ROOM CHANGE(转房)指客人从一个房间搬到另一个房间
38、
ROOM RATE指特别给予一房间而定下来的收费标准
39、 ROOM TYPE房间种类
40、 SHARE WITH(同住)指两个客人同住一间房
41、 TRAVEL
AGENT(旅行社)指专门负责代办客人旅游,住房的机构
42、
UPGRADE(升级)指基于某些方面的原因,公司安排客人住高一档价格的房间,而仅收原来的价格
43、 VACANT ROOM(空房)房间空的,且能马上出租的
44、
VIP(贵宾)即VERY IMPORTANT PERSON,由酒店规定的给予特别照顾的客人
45、 VOUCHER(凭证)通常指由旅行社发出的用于支付房间费用的收款凭证
46、
WALK-IN(步行者)客人进入酒店要求房间,但没有订过房
47、 FIT即FREE
INDEPENDENT TRAVELLER散客
48、 GIT即GROUP
INDEPENDENT TRAVELLERS团体
49、 BANQUET指大型的,正式的宴会
50、 COLLECT CALL(对方付费电话)指由受话人付款的一种形式
51、 CITY
LEDGER(挂帐)指客人使用完酒店各种设施,但并不直接付款,而通过记帐以后一起计算
52、
DOUBLE LOCK双锁 给双重锁住,使一般钥匙不能打开
ETA即ESTIMATED
TIME OF ARRIVAL,估计的到达时间
53、 TED即ESTIMATED TIME
OF DEPARTURE,估计的离开时间
54、 LOST&FOUND失物招领
通指客房部员工负责保管的所有住店客人遗留下来的各种物品
55、 LATE ARRIVAL迟到
指客人超过6:00PM还没有到达的房间
56、 LATE
CHARGE指那些客人离店后才发现未付的各种必须要收的钱
57、 MASTER
ACCOUNTS(总帐)特指为团体客人而设的帐单
58、 MTD即MONTH TO DATE
指当月累计总数
59、 MORNING CALL(叫早)指清晨的叫醒服务
60、
NO-SHOW(没到客人)指确认好的订房没有经过取消而没来
61、 ROOM
STATUS房态 指客房部规定的关于房间使用状况的含义,VC--VACANT&CLEAN OC--
COOUPIED&
CLEAN OD—OCCUPIED&DIRTY
62、
SKIPPER(逃帐)指客人没有付帐就离开酒店
63、
SUITE(套房)指由两个以上房间组成的房间
64、 TURN—DOWN
SERVICE指由客房部员工为每个住房而做的开床服务
65、 DAY
USE(白天使用的房)指客人使用不超过6:00PM
66、 DND(请勿打扰)即DO NOT
DISTURB,指客人不希望别人打扰
67、 DOUBLE BED
ROOM(双人房)有一张大床的房间
68、 TWIN BED
ROOM(双人房)指一个房间有两张小床
69、 GUARANTIED(保证)指客人以预付定金
或本公司函电确认订房,无论客人是否到店都要保留订房,而
无论是否入住都要付房费
70、
DISCOUNT(折扣)指为争取更多的客人而给予的折扣
71、 LATE CHECK OUT
指客人要求延迟退房时间,一般会加收半日房租。
72、 LINK WITH
指几间房同为一个集体的客人,相互之间有联系。
73、 PAY
BY指一间房的房费或其他费用由外房间客人支付。
74、 PAY FOR
指一间房的客人付另外房间客人的房费或其他费用。
75、 TRANSFER
转帐,指一个帐号的部分或全部费用转到另外一个帐号之中。 酒店英语前厅常用英语
作者:培训部
来源:职业餐饮网 发布时间:2009年02月19日 点击数: 1754 【字体:小 大】 【收藏】
前厅服务英语常用口语
Page 1
Welcome to our
hotel. 欢迎光临。
Can I help you?我能帮你忙吗?
What kind of room would you like,
sir?先生,您要什么样的房间?
Please wait a moment. I
have to check if there is a room
available.请稍等,我查一下有没有空房。
Enjoy your stay with
us.希望您在我们这里住的愉快。
May I know your name and
your room number, please?我可以知道您的名字和房间号码吗?
Excuse me ,sir, could you spell your
name?请问您的名字如何拼写?
Here’s your room
key.这是你的房间钥匙。
I’m sorry to keep you
waiting, sir. What can I do for you?
先生,对不起,让您久等了。我能为您做点什么吗?
Please wait
your turn.请排队等候。
May I known your
name, please?请问贵姓大名。(不认识客人时用)
I’m sorry,
sir. Our hotel rooms are all booked at this
moment. We have no vacancy.
对不起,先生。我们已经客满,没有空房间。
Don’t mention
it. My pleasure.请不要客气,我乐意效劳。
Have a good
rest, sir.先生,请好好休息。
Good morning, sir.
Can I be of service to you? 早安,先生。 我可否为你效劳?
A moment, please. I will be with you as soon
as possible.请稍等片刻。我将尽快帮你办。
Can I have
your name and room number, please?请告诉我您的名字及房间号码?
Here is your bill, sir.先生,这是您的帐单。
Please wait a moment while I calculate your
bill.请稍等片刻,我立刻就把您的帐单结算出来。
We accept the
following credit cards,madam.小姐,我们接受以下几种信用卡。
Please sign here, sir.先生,请在这签上你的名字。
We hope you will come stay with us
again.希望你再光临我们酒店。
Would you please
exchange us dollars for RMB.
please?麻烦你替我将美圆兑成人民币好吗?
The rates of
exchange are on the board, sir.先生,请参考告示牌的外币兑换价。
I’m sorry but We do not exchange Hong
Kong dollars into Japanese yen.
对不起,我们不能将港币换成日元。
Please could I see
your passport or other identification, madam?
小姐,请出示你的护照或其它身份证明文件。
Be sure to keep it.
请好好保存。
Please check it. 请点一下。
第二章
前台接待
Have you a reservation? 您预定过了吗?
bellman will show you the way to the
banquet hall. 行李员将领您去宴会厅
you please
complete this registration form? 请填写这张登记表
you sign your ? 请签上您的姓名
I see
your passport please? 请出示您的护照
I know
your name and room mumber? 请告诉我您的名字与房间号码。
I have your passport or ID Card
please? 请出示您的护照或身份证。
would you like
to make payment,By credit Card or By Cash?
请问您想用现金付款还是用信
用卡付款?
I have your
credit card imprint? 请出示您的信用卡,我们需要用它来压卡。(?)
you please pay 1000as deposit? We will return
the balance to you when you check out.
请您付
1000元押金,我们将在您退房时将余额退还您
is your
room key。 这是您的房间钥匙
room number is 246
on the second floor. 您的房间在二楼的246房。
is
your key card 这是您的房卡
15.I’ll get the
bellman to take your luggage up. 我会叫行李生帮您把行李送到房间
bellman here will take your luggage and
show you the way. 这里的行李生会为您提行李,
并为您带路
’ll extend the reservation for you .
我们可以为您延长预订
you checking out today?
您今天可以结帐吗?
you like to check out now?
您今天要退房吗?
pay at the cashier’s desk
over there 请到那边帐台付款
there’s anything
you need, just ring reception. 如果您需要什么,就打电话给服务台。
e of the bad weather, the swimming pool won’t
be open today. 因为天气不好,今天游
泳池不开放。
phone number of our hotel is 68718888.
我们酒店的电话号码是68718888.
dial 9 before you
dial the number. 拔号码前请先拔9.
Unit one
Making a ReservationAdvance Reservation
第一章 预订
Key Sentences例句
1. Good morningevening. Reservation. May I
help you? 早上好晚上好,这里是...酒店客房预订
部,请问需要什么帮忙吗?
2. What can I do for you? 我能为您帮什么忙吗?
3. Hold on line, please. Could you please
hold on? 请稍等(电话中) 请稍等,好吗?
4.
Could you wait a minute, please? 请稍等,好吗?
5. Are you with a company? 您是公司预订吗?
6. May I know you departure date?
请问您的离店日期是哪天?
7. How long will you stay
with us? 请问您住几天?
8. How many people
are there in your party? 您们一共几个人?
9.
That will be four nights. 四个晚上。
10.
May I know the arrival date, please? 请问哪天入住?
11. Is it just for tonight? 请问只住今天一晚吗?
12. When do you check in? 请问您什么时候入住?
13. Would you like a single room or a
double room? 请问你想订单人间还是双人间?
14. What
kind of room would you likeprefer? 请问您喜欢什么样的房间?
15. Would you please tell me your full
name, please? 请问您的全名是?
16. And your
address, please? 请问您的地址?
17. May I
know you telephone number, Mr Smith?
史密斯先生,请问您的电话号码是?
May I know your
company name and how would you like to settle your
payment?请问您的公司全称及
付款方式?
How would
you like to guarantee your reservation?请问您的担保方式是?
May I take your credit card number or
Guarantee letter for the
guarantee?请提供您的信用卡号码
或担保信给我做为担保。
18.
We have a single available for those dates.
我们还有一些单人间可以接受预订在那个时间段。
19. It’s all right for
the next week. 下个星期没有问题。
20. We do
have a vacancy for those dates. 那段时间我们可以接受预订
21. Yes, you can have a room on Saturday.
是的,星期六您可以订到房间。
22. I’m afraid we won’t
be able to guarantee you a room after the 16th. We
usually have high
occupancies in the peak
seasons. 恐怕十六号后我们不能保证有房间提供给您,那段时间是我们的入
住高峰期。
23. I’m sorry, but we’re fully booked for
single rooms. Would you like to have a double one?
很抱歉我们的单人间已经订满了,给您订双人间怎么样?
24. I’m
sorry, but the hotel is full on that date.
很抱歉,那天我们酒店的客房已经住满了。
25. I’m
sorry, we don’t have any room available for that
week. 很抱歉,我们那周的预订已经
全满了。
26.
Service isn’t included in the room rate.
服务费不包含在房费里
27. Above rate is subject
15% service expense. 以上报价需另付15%服务费
28.
We offer 10% discount for group reservation, sir.
先生,团队预订可以打九折。
29. ,let me repeat your
reservation to ensure it is correct. you will
arrive before??。
史密斯先生,我跟你确认一下你的预订内容:你的抵达日期是。。。。
酒店常用英语
management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check-out
time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest
利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation
desk 预订处
luggage office 行李房
?per thousand
千分之?
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveler’s cheque 旅行支票
pay (动)付款
fill (动)填写
administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange
兑换率
conversion rate 换算率
charge
(动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
?per cent 百分之?
reasonable (形)合理的
cash
(动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in
the form 填表
■ 电讯服务
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody
through 接不通
ordinary telegram 普通电话
receiver 听筒
city phone 城市电话
telephone
number 电话号码
replace the phone 挂上电话
Line,
please. 请接外线
The line is busy(engaged) 占线
send a telegram(cable) 发电报
long
distance 长途电话
telephone directory 电话簿
call
somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram
国内电报
ordinary mail 平信
switchboard
交换台
central exchange 电话总局
The connection
is bad. 听不清
express telegram 加快电报
special dispatch 专电
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf
书架
ground floor (英)底,层,一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain
窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼,(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second
floor (英)三楼,(美)二楼
spring 弹簧
cushion 靠垫,垫子
socket 插座,插口
sitting room 起居室
voltage
电压
floor 楼层,地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress床垫
thermos 热水瓶
transformer
变压器
英酒店前台常用英语
一、信用卡相关
1.您的信用卡是被ATM机吞了吗?
Is your
credit card swallowed by ATM?
2.如果30秒之内不将卡取走,您的卡将会被ATM机收回。
Your
credit card will be swallowed by ATM if you don’t
retrieve it in 30 seconds.
3.请您不要着急,出现这种情况我们可以帮助您联系ATM机的所属银行。
Don’t worry, we could contact the bank of the
ATM for you.
4.取卡需要您本人带着护照去银行办理。
To get you card back, you have to go to the
bank with you passport.
5.您可以联系信用卡的发卡银行询问情况。
You could
contact the issuing bank for information.
6.每天下午银行都会来人对ATM机进行维护,并补充现金。
The ATM
is maintained by the staff of the bank every
afternoon, and they will put money in it.
7.您从ATM机中取出的本地货币是按当日汇率兑现的。
The local
currency you withdraw from ATM is cashed in at the
exchange rate of the day you withdraw
it.
8.我们将从您的信用卡中要出2000元的授权作为押金。
Please give us the authorization of 2000 Yuan
from your credit card as the deposit.
9.请您想信我们酒店有着良好的信誉,您的信用卡授权我们将会取消。
Please believe in the good reputation of our
hotel. We will return the authorization to you
later.
10.实在是对不起,我们为您办理退款手续,退款将会回到您的信用卡帐户中。
Sorry. We will help you to finish the
refundment procedure. The money will be refunded
to your
credit account.
11.由于银行间的通讯问题,余款可能会在几天后返回到您的帐户中。
Due
to the communication problem between banks, the
left amount will be refunded to your account
in a couple of days.
12.您可以用信用卡直接从ATM机中提取现金。
You could
withdraw cash from ATM with your credit card.
13.酒店有规定信用卡或借记卡退帐不能退还现金。
The rule of the hotel says that credit card or
debit card payment cannot be rufunded in cash.
二、现金兑换
1.对不起,这张纸币有破损(污迹),我们无法为您
兑换。这是酒店的规定,希望您能理解并配合我们的工
作。
I’m
sorry, this bank note is damaged(smeared), so we
couldn’t help you to exchange it. This is
the
rule of our hotel. Thank you for your
understanding.
2.我们能保证从酒店兑换出的现金全部是真的,因为每张纸币在给客人前我们都会用验钞机检查。
We guarantee that the cash changed by our
hotel is genuine. We have closely examined it
before
we change it to the customer.
3.您应该当时检验核对现金的数量与真伪,因为现金一旦离开前台我们将不再担负任何责任。
The genuineness and amount of the cash
should be checked as soon as you get it. I’m
afraid we
bear no responsibilities for that
after you leave the Front Desk.
4.对不起,酒店不能为您兑现旅行支票,您可以去银行办理。
Sorry,
traveler’s check are not allowed to be cashed in
our hotel. You could have this service
in the
bank.
5.对不起,验钞机检查出您这张纸币可能是假的,我们不能为您兑现。
I’m sorry, we really want to help you
exchange your money,but the machine says this
paper money
is fake. We can’t help you to
change it.
6.我们只能兑换外汇牌上的这些外币,其它外币您可以去银行兑换。
We
can only change the foreign currencies listed on
the foreign currency board. If you have other
currencies to change, please go to the bank.
7.对不起,外币兑换服务只提供给住店客人。
I’m
sorry, the exchange service is only provided to
the customer living in our hotel.
8.对不起,工作人员正在进行外币结算,请您稍等一会儿。
I’m
sorry, the staff is clearing the currency, please
wait a moment.
前台接待处规范用语
上午好,欢迎光临欢迎光临XXX酒店。
Good morning, Welcome
to XXX Hotel.
下午好,××先生,非常高兴再次见到您。
Good
morning, Mr. ×. Nice to meet you again!
请问您有预订吗?
Have you make
reservation?
请问您订房人的姓名请问您谁帮您做的预订?
Please
tell me who make the reservation for you?
是的,您订了两间豪华房,住两晚。
Yes, you have made a
reservation of two deluxe rooms for two nights.
请您出示护照
Please give me your passport.
您的房价是人民币500元
Your room rate is RMB¥500
请在这这里签名。
Please sign here.
请问您怎么样付押金。
How would you like to pay the
deposit?
退房时间是中午十二时,如果您想延迟至下午六时前退房,另加半天房费,六时后
退房,将加收一天房费。
Check out time is 12:00 noon. A
half day charge of your rate will be added for
extended check out
time before 6:00pm, and a
full day charge after 6:00pm.
祝您在这里过得愉快。
Wish you enjoy your stay with us.
××先生,请问您有没有用小酒吧的饮品或小食呢?
Mr. ××, did you
take drinks or snacks from the mini-bar?
这是帐单,总额是??,请您检查一下。
Here is the bill, the
total amount is ??. Please check ithave a look at
it.
欢迎您下次光临,祝您一路平安旅途愉快!
Hope to see you
again soon and wish a nice flighttrip.
请把押金收据给我。
Please give the deposit
receipt.
请问您怎样付款呢?
How would you like to
pay the bill?
希望很快可以再见到您。
Wish to see
you again soon.
酒店前台接待英语(1)
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1.
May I ~
2. Could you ~
3. Would you ~
I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况。
1.自己要做什么事时,就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开?
May I see your
passport, please?
请让我看一下您的护照好吗?
May I know your nationality, please?
请问您的国籍是什么?
2. 麻烦客人时,可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗?
Could you write that
down, please?
请您写下来好吗?
Could
you draft the fax, please?
请您写下传真的草稿好吗?
Could you hold the line, please?
请不要挂电话好吗?
3.询问客人的喜好或是做什么时,可使用Would
you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡?
Would you like to
take a taxi?
请问您要搭计程车吗?
Would you
mind sitting here?
请问您介意坐在这里吗?
** 只要在疑问词后加“Would you ~”,就可以提出大部分的询问。
When would you like to visit Foshan?
请问您想要何时参观佛山?
When would
you like to have lunch?
请问您想在哪里用餐?
What time would you like to eat?
请问您想何时用餐?
Who would you like to
contact?
请问您想和谁联络?
Which kind
of room would you prefer?
请问您喜欢哪一种房间?
How would you like to settle your bill?
请问您的账单如何处理?
How long would you
like to stay?
请问您要逗留多久?
How
many tickets would you like to buy?
请问您要买几张票?
4.在提供建议协助、征求意见时,可使用Shall I ~
或Would you like me to do ~?
Shall I
draw the curtains?
请问需要我把窗帘拉上吗?
Shall I draw you a map?
请问要我为您画一张地图吗?
Shall I make the reservation for
you?
请问要我为您安排预约吗?
(二)招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子,例如:
Good morning,
sir. Are you checking-out?
早上好,先生,请问您要退房吗?
Good afternoon, sir. Welcome to
FOSHAN Electrcical Hotel.
中午好,先生,欢迎光临佛山电子宾馆
Good evening, Ms. May I help you?
晚上好,小姐,请问我能为您服务吗?
后面也可以接上自己酒店名称、部门名称,如:
Good morning,
sir. This is the Front Desk. May I help you?
早上好,先生。这里是服务台,请问您需要服务吗?
(三)回答
1.一般性的回答
I
see, sir.
我明白了,先生。
Certainly, sir.
好的,先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for
waiting.
您久等了,先生。
I
am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a
little longer, please?
请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说“No.”,要委婉一些。
I am
afraid I can’t do that.
不好意思,我恐怕没办法那样做。
Excuse me, sir.
Please let me pass.
不好意思,先生,麻烦让我过一下。
4.道歉
如果是自己的错就说“I am
sorry.”; 如果是公司的错,就说:“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for
the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the
mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您,先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时,可以说
Here
you are.
您要的东西在这里。
Here
is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7. 当客人准备离开时,可以说:
Have a nice day.
祝您有美好的一天。
Please enjoy
your stay
祝您住宿愉快。
We hope
to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes,
Yes.如果听不懂事,要向客人提出疑问,或是先
向对方说“Just a moment,
please.”, 然后请求他人协助。
Pardon?
对不起?
Pardon me?
对不起?
I beg your pardon?
对不起请再说一遍好吗?
Could you repeat that,
please?
请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room
key?
不好意思,先生,您是说您丢了房间的钥匙?
电话英语的应对
1.
接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如:
“Hello, this is Information Desk.”
您好,这里是问询处。
“Information Desk
speaking. May I help you?”
问询处,请问您要服务吗?
2.打错电话时
如果是外线打错时,可以回答:
I am afraid you have the wrong number.
不好意思,您打错电话了。
This is the
FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时,可以回答:
This is Room
Reservations. I’ll transfer your call to
Restaurant Reservations.
这里是客房预约处,我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时
I am afraid is out at
the moment. He should be back around 5 p.m.
不好意思,林先生现在外出。他应该会在下午5点左右回来。
I
am afraid is on another line. Could you hold the
line, please?
不好意思,郝先生正在讲电话。请您在线上稍侯好吗?
I’ll tell him to call you back when
he returns.
他回来时,我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗?
4.当会话结束时
结束电话中的对话时,不可以简单说“bye-bye”,最好说:
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生,不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please
contact me if you have any further questions.
如果您有任何其他问题,请和我联络。
三.柜台服务
B=行李服务员(Bellman)
C=服务员 (Clerk)
H=客房服务员(Housekeeping)
BC=领班(Bell Captain)
G=客人(Guest)
To the Front Desk.
带客人到柜台
B: Good
evening, Ms. Welcome to FOSHAN Electrcical Hotel.
小姐,晚安。欢迎光临佛山电子宾馆。
G: Thank
you.
谢谢你。
B: How many
pieces of luggage do you have?
请问您有多少件行李?
G: Just this three.
只有这3件。
B: Two suitcases
and one bag. Is that right?
2个旅行箱和1个手提皮包,这样对吗?
G:
Yes. That’s all.
对,就这些了。
B: I’ll show you to the Front Desk. This way,
please. I’ll put your bags by the post over there.
我来带您到柜台,这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了,谢谢。
B: A bellman will show you to your room
when you have finished checking-in.
当您办好住宿登记时,行李服务员会带您到房间。
G: OK.
Fine.
好极了。
B: Please
enjoy your stay.
祝您住宿愉快。
Taking a guest
to the room
酒店前台英语
Welcome to our
hotel. 欢迎光临。
Can I help you?我能帮你忙吗?
What
kind of room would you like, sir?先生,您要什么样的房间?
Please wait a moment. I have to check if there
is a room available.请稍等,我查一下有没有空房。
Enjoy your
stay with us.希望您在我们这里住的愉快。
May I know your
name and your room number, please?我可以知道您的名字和房间号码吗?
Excuse me ,sir, could you spell your
name?请问您的名字如何拼写?
Here’s your room
key.这是你的房间钥匙。
I’m sorry to keep you waiting,
sir. What can I do for you?
先生,对不起,让您久等了。我能为您
做点什么吗?
Please wait your
turn.请排队等候。
May I know your name,
please?请问贵姓大名。(不认识客人时用)
I’m sorry, sir. Our
hotel rooms are all booked at this moment. We have
no vacancy.对不起,先
生。我们已经客满,没有空房间。
Don’t
mention it. My pleasure.请不要客气,我乐意效劳。
Have a
good rest, sir.先生,请好好休息。
Good morning, sir.
Can I be of service to you? 早安,先生。 我可否为你效劳?
A moment, please. I will be with you as
soon as possible.请稍等片刻。我将尽快帮你办。
Can I have
your name and room number, please?请告诉我您的名字及房间号码?
Here is your bill, sir.先生,这是您的帐单。
Please
wait a moment while I calculate your
bill.请稍等片刻,我立刻就把您的帐单结算出来。
We accept the
following credit cards,madam.小姐,我们接受以下几种信用卡。
Please sign here, sir.先生,请在这签上你的名字。
We
hope you will come stay with us again.希望你再光临我们酒店。
Would you please exchange us dollars for RMB.
please?麻烦你替我将美圆兑成人民币好吗?
The rates of exchange
are on the board, sir.先生,请参考告示牌的外币兑换价。
I’m
sorry but We do not exchange Hong Kong dollars
into Japanese yen.对不起,我们不能将港币换
成日元。
Please
could I see your passport or other identification,
madam?小姐,请出示你的护照或其它身份
证明文件 酒店英语酒店服务常用英语
1.
Good morningevening. Reservation. May I help you?
早上好晚上好,这里是...酒店客房预订部,请问需要什么帮忙吗?
2.
What can I do for you?
我能为您帮什么忙吗?
3.
Hold on line, please. Could you please hold on?
请稍等(电话中) 请稍等,好吗?
4. Could you wait a
minute, please?
请稍等,好吗?
5. Are you
with a company?
您是公司预订吗?
6. May I
know you departure date?
请问您的离店日期是哪天?
7. How long will you stay with us?
请问您住几天?
8. How many people are there in your party?
您们一共几个人?
9. That will be four nights.
四个晚上。
10. May I know the arrival
date, please?
请问哪天入住?
11. Is it just
for tonight?
请问只住今天一晚吗?
12. When do
you check in?
请问您什么时候入住?
13. Would
you like a single room or a double room?
请问你想订单人间还是双人间?
14. What kind of room would
you likeprefer?
请问您喜欢什么样的房间?
15.
Would you please tell me your full name, please?
请问您的全名是?
16. And your address,
please?
请问您的地址?
17. May I know you
telephone number, Mr Smith?
史密斯先生,请问您的电话号码是?
May I know your company
name and how would you like to settle your
payment?
请问您的公司全称及付款方式?
18. We have a
single available for those dates.
我们还有一些单人间可以接受预订在那个时间段。
19. It’s all
right for the next week.
下个星期没有问题。
20. We do have a vacancy for those dates.
那段时间我们可以接受预订
21. Yes, you can have a room
on Saturday.
是的,星期六您可以订到房间。
22. I’m
afraid we won’t be able to guarantee you a room
after the 16th. We usually have high
occupancies in the peak seasons.
恐怕十六号后我们不能保证有房间提供给您,那段时间是我们的入住高峰期。
23. I’m
sorry, but we’re fully booked for single rooms.
Would you like to have a double one?
很抱歉我们的单人间已经订满了,给您订双人间怎么样?
24. I’m sorry,
but the hotel is full on that date.
很抱歉,那天我们酒店的客房已经住满了。
25. I’m sorry, we don’t
have any room available for that week.
很抱歉,我们那周的预订已经全满了。
10. What is the rate,
please?请问房费多少?
15.Welcome to our hotel.欢迎光临。
前台
1、Have you a
reservation?
您预定过了吗?酒店前台常用英语
2、May I know
your name and room number?
您能告诉我您的名字与房间号吗?
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier's desk over there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗?
May I take them for you?
我来帮您拿好吗?
6、Housekeeping, may I come in?
客房服务员,我可以进来吗?
7、Leave your laundry in the
laundry in the laundry bag behind the bathroom
door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not
disturbing you.
我希望没有打扰您。
9、One moment,
madam. I'll bring them to you right away.
等一会儿,夫人。我马上送来。
10、I'll send for an
electricia
我给您请电工(大夫……)。
餐饮部:
11、Sit
down, please. Here is the menu.
请坐,给您菜单,先生。
May I take your order, sir?
您要点菜吗?
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶?
13、Would you like to have any
wine with you dinner?
您用餐时要喝点酒吗?
14、Service hours are:
(餐厅)供应时间是:
7: 9:
breakfast.
早餐7点到9点。
11:1: lunch.
午餐11点半到1点半。
6: 8: dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的账单,请签字。
前台接待英语
.I’d like to book a
double room for Tuesday next week.下周二我想订一个双人房间。
2.What’s the price
difference?两种房间的价格有什么不同? 前台接待英语
3.A double
room with a front view is 140 dollars per
night,one with a rear view is 115 dollars per
night.一间双人房朝阳面的每晚
140美元,背阴面的每晚115美元。
4.I think I’ll take the one with a front view
then.我想我还是要阳面的吧。
5.How long will you be
staying?您打算住多久?
6.We’ll be leaving Sunday
morning.我们将在星期天上午离开。
7.And we look
forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I’d like to book a single room with bath
from the after-noon of October 4 to the
morning of October
10.我想订一个带洗澡间的
单人房间,10月4曰下午到10月10曰上午用。
9.We do have a single room available for those
dates.
我们确实有一个单间,在这段时间可以用。
10.
What is the rate, please?请问房费多少?
11.The current rate is$ 50 per night.现行房费是50美元一天。
12. What services come with
that?这个价格包括哪些服务项目呢?
13.That sounds not
bad at all. I’ll take it.听起来还不错。这个房间我要了。
14. By the way, I’d like a quiet room away from
the street if the is possible.
顺便说一下,如有可能我想要一个不临街的安静房间。
15.Welcome
to our hotel.欢迎光临。 前台接待英语
16.So you have
got altogether four pieces of
baggage?您一共带了4件行李,是不是?
17. Let me have a
check again.让我再看一下。
18.The Reception Desk
is straight ahead.接待处就在前面。
19.After you,
please.你先请。
20.Excuse me, where can I buy
some cigarettes?劳驾。我到哪儿可买到香烟?
21.There is a
shop on the ground floor.一楼有个商店。
22.It
sells both Chinese and foreign
cigarettes.在那儿可买到中国香烟和外国香烟。
23.Can I also
get some souvenirs there?也可以买到纪念品吗?
24.There is a counter selling all kinds of
souvenirs.有个柜台出售各种各样的纪念品。
25.Excuse
me,where is the restaurant?劳驾,请问饭厅在哪儿?
26.We have Chinese restaurant and a western-style
restaurant.Which one do you
prefer?我们有中餐厅和西餐厅,你愿意去哪
个?
27.I’d like
to try some Chinese food today.今天我想尝尝中国菜。
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