-
1.
未付款订单的催款模板（请根据您产品的自身特点对
描述内容进行修改）
。
Dear xxx,
We
have got your order of XXXXXX. But it seems
that the order is still
unpaid. If there’s anything I
can help with the price,size, etc.
please feel free to
contact
me. After the payment is confirmed, I will
process the order and ship
it out as soon as
possible.
Thanks!
2.
查看到买家付款完成的订单后，给买家发送订单确认
邮件，并且告知预计发货时间。
Hi,
xxx,
Thank you for your
payment for orders xxxxxxx.
We will be dispatching these items
within the next
3 days. If
you have any questions or problems,
contact us directly for help.
3.
填写了发货通知后告知买家当前状况（订单号、发货
单号、运输方式和发货日期）
。
Hello, xxx,
We
are happy to tell you we have dispatched your
order! You can track its
progress with the following
tracking number:xxxxxx.
You can also track the delivery of your
order
yourself here:
.
It usually
takes about 30 days for your order arrive,
but as this is the shopping
season, the logistics
companies are very busy and some orders
may takes
lightly longer to
arrive.
If you have any
questions or problems, contact us
directly for help.
4.
超过
5
天还未更新物流信息，让买家再等待。
Dear xxx,
As we
all know, it’s the busiest part of the
shopping season and the
logistics companies are
running at maximum capacity.
Your delivery information
has not been updated
yet,
but don’t worry
- we will let you know as soon
as an update is
available.
Thank you for
your patience!
5.
货物退回，换物流方式重新给买家发货，并延长收货
时间。
Hello, xxx,
Due to the overwhelming
demand for logistics this
shopping season, the original dispatch
has failed.
Don’t worry! We
have already dispatched your
order with a different logistics
company. You can
track the
new delivery of your order here:
.
We have
also extended the time period for you to
confirm delivery.
If you have any questions
or problems, contact us
directly for help.
6.
长时间在途，确认是否收到货物，减少买家未收到的
担忧。
Hello, xxx,
If you haven’t received
your order yet, please
don’t worry. We just checked the
tracking
information
and it’s on its way!
Don’t worry about your money or your
purchase
either if
you do not receive your package, we will
resend your order
, or you can apply for a full
refund.
If you
have any questions or problems, contact us
directly for help.
7.
距离确认收货超时还有
1
周，依然未妥投，告知买家
物流的大致情况，并且告知买家会给他延长收货时间，
请买家不要提交纠纷。
Hello, xxx,
We
have checked the tracking information and
found your package is still
intransit. This is due to
the overwhelming demand for logistics
this
shopping season.
We have also extended the
time period for you to
confirm delivery.
If you have any questions or problems,
please
contact us directly
for assistance, rather than
submitting a refund request. We aim to
solve all
problems as
quickly as possible!
Thanks!
8.
(
表示歉意，并愿意配合解
决问题，承诺下次购买能给予折扣
)
，请根据订单实际情
况进行更改。
Dear
xxx
，
I am
very sorry to hear about that. Since I did
carefully check the order
and the package to make
sure everything was in good condition?
Before
shipping it out, I
suppose that the damage might
have happened during the
transportation. But I’m
still very sorry for the inconvenience
this has
brought you. I
guarantee that I will give you more
discounts to make this up next time you
buy from
us. Thanks for
your understanding.
9.
货物断货，推荐类似产品（建议大家及时把断货的商
品下架）
。
Dear
xxx,
We are very sorry that
item you ordered is out of
stock at the moment. I will contact the
factory to
see when it will
be available again. I would like to
recommend some other items of similar
styles.
Hope you like them
too. You can click on the
following link to check them out
XXXXXX. If
there’s anything
I can help with, please feel free
to contact us. Thanks!
10.
折扣产品推荐。
Dear xxx,
Thanks
for your message. Well, if you buy both of
the XXXX items, we can
offer you a XXX %discount.
Once we confirm your payment, we will
ship out the items for you
in time.
Please feel free
to contact us if you have any
further questions.
Thanks & Best regards!
11.
买家议价（填写希望买家购买的件数和您所能提供
的折扣）
。
Dear
xxx,
Thank you for taking
interests in our item. I’m
afraid we can’t offer you that low
price you
bargained
as the price we offer has been carefully
calculated and our profit
margin is already very
limited. However
, we can offer you a XXX
%discount if you
purchase more than XXXX
pieces in one order
. If you have any further
questions,
please let me know. Thanks!
12.
向买家推荐新品
(
圣诞节
/
新年等节日畅销产品推
荐
)
。
Dear xxx,
As
Christmas/New year
/…… is coming, we found
XXXXXXXXXX has
a large potential market. Many
customers are buying them for resale on
eBay or
in their retail
stores because of its high profit
margin. We have a large stock of
XXXXXXXX.
Please click the
following link to check them out
XXXXXXXXXX. If you order more than 10
pieces
in one order
, you can enjoy a wholesale price of
XXX. Thanks.
13.
货物在海关。
Hello, xxx,
We have checked the
tracking information and
found your package has now arrived at
your
country’s customs
age
ncy.
Please let
us know as soon as your order arrives
at your delivery address.
If your package experiences any delays
at
customs, please contact
them tore solve any
problems.
Thanks!
14.
货物已经处于签收状态，提醒买家确认收货并且给
予好评。
Hello, xxx,
The tracking information
shows that you have
received your order! Please make sure
your items
have arrived in
good condition and then confirm
satisfactory delivery.
If you are satisfied with your purchase
and our
service, we will
greatly appreciate it if you give us a
five-star feedback and leave positive
comments
on your experience
with us!
If you have any
questions or problems, please
contact us directly for assistance,
rather than
submitting a
refund request. We aim to solve all
problems as quickly as possible!